Your company is run by crooks. My bank has a trans...

Your company is run by crooks. My bank has a transaction called ROCK AUTO in the amount of $175.36. It does not say pending, it says you were payed. The money is gone from my account to ROCK AUTO MADISON WI. I never received an order number or confirmation email.
Since that I've canceled all 6 pending orders on your website (6 because if your card declines, ROCK AUTO will just keep trying the charge over and over) and now would like to know where my $175.36 went, and how it will be refunded to me.
Trying to talk to your customer support has been hell, with very short answers and no real solutions. Customer support is limited online with little to no help. They avoid phone calls and ignore emails asking for help. This is not a business, it's a mugging with a cover story.