RockAuto, LLC Reviews

Ordered a tank sending unit according to their specifications listed in their catalog search. When we got it in it was the wrong one. We sent it back and ordered the right one. They called and told us that they would not give us credit for the wrong one because it smelled like diesel fuel. So now we are out over $700 when I could have got it at the local Ford dealer for around $450. I guess you live and learn.

I Have been a satisfied customer for over 10 years. Until now Due to the Covid 19 virus I was not able to do the brake job on my 2005 Chevy Malibu. When I went to install the rotors [Centric CE120.62078] I purchased the rotors on May 1 2020 order#139033842 they were larger than my original rotors and caliper bracket wouldn't fit. I just opened the box in early September and one is still sealed in box. All I want to do is exchange these for right parts. There is no way I am allowed to do this and will be stuck with these. They are still brand new and haven't decided to purchase the right ones from you and take the loss or shop elsewhere. Chedda53@gmail.com

All parts delivered when promised and fit the way they should. NO NONSENSE!

Great prices, great selection, quick delivery. I really like using the website and the mobile app as well. Very satisfied, I would highly recommend it. I have saved a lot of money already and time calling or going to auto parts stores.

I know that technology is the big thing today, but customer service should be a companys' top priority. I called this company today and the message said they do not offer customer service by phone. When the secretary answered the phone, I explained that I needed to speak to a person and not search around on this maze of a web site. Then he rudely hung up on me. How could this company have been a top rated company.

I have never had an experience with any other parts supplier that rewards their customers as good as Rock Auto period. I have been a mechanic for over 30 years and will continue to buy from Rock Auto as my first choice in parts

so far, so good. I walked a block to my local auto parts store here in Hawaii and priced a rear handle for my Toyota Tundra. They want $99 and tax. RockAuto has the same for under $21.00. With shipping it costs me $34.00. just ordered so can't evaluate the part or shipping but for 1/3 the price, I am very happy so far . . .

First time buyer, parts arrived 2 days after ordering. I was amazed! Will definitely try them again for next order. Great prices, quick delivery.

Better keep an eye on any orders placed as Rock Auto will appear to have all items in stock, and then not ship your order over one item found short (ordered major A/C components, returned from a convention to find parts not delivered, Rock Auto found they had only 6 of 10 O-rings, so did not ship anything!). Did not expect to have to watch over them. Any competent seller should look over their mistakes and consider what is a reasonable solution that will be best for the customer. Holding a major order when you find you are several o-ring short now hurts my customer. I could find an O-ring locally, if I needed more than the six they had in stock! But now I have to source major components to get this car completed. Also, another concern: shipping will eat you up, as they have parts in so many locations, that you will have multiple ship charges for misc items to complete a repair. Expensive. Time consuming to correct when you discover this at checkout.

NO CUSTOMER SERVICE!!! Parts were supposed to be delivered 24 Jun. Carrier lost package, have filed for lost claim twice already and no results. Bought parts local to get car fixed. No option to talk to anyone from Rock Auto. Just the automated feedback with no options.

As usual good parts at excellent prices. Loyal customer of 15 years

I own a 2011 Mini Cooper S and I've found the lowest prices on most of the parts for my car. This has been consistently true for the past few years. Brakes, filters, and even wiper blades (wholesale) for less than $2. Haven't been able to find a better deal online. Fast shipping, no problems so far.

Stay far away from this site!!! I was told my order was fraudulent and could not be returned!! They got paid and my order is fraud? THIS PLACE IS SCAM!!!!!!

Super great service and Lightning speed delivery, perfect item..we are soooooooooooooooooooooooo pleast.....and will return again

Took my money, never sent parts, cannot call anyone, tried by email to get my order no luck...even tried to use their system, no parts, no way to get through..I feel I have been ripped off. An I feel they may have committed Credit card fraud against me. I cannot get or find my parts, or anyone. DO NOT USE THESE PEOPLE..WARNING !!!

Great, easy site with good selection from basic and up. Shipping was really fast and the prices are actually quite good. I will be a return customer and tell anyone who is looking for parts to try Rockauto.

I've ordered hundreds of parts from Rockauto. Their prices and customer service is hard to beat. Exchanges and returns are made easy when needed.

Excellent. Cant say thank you enough not only is your part 800.00 dollars cheaper than dealer its available no aftermarket source in my area can even get the part. Dont know how you do it . Keep it up ill be back

Horrible company to do a return with. I had a broken part that was still in warranty. They wanted me to pay for the return shipping.. on a damaged part in warranty. No thanks. Two weeks later I had a core return to send to them. I put the link in the box with the cores. The received the box with the cores but they lost the returned broken part. They are now charging me for a replacement part. Horrible customer service.

This is my first experience ordering from Rock Auto.
Best feedback,fast response and quick shipping.
Well recommended.
Thank you.

Shady doesn t even begin to describe their business practices. Used the online part finder, got the part, and surprise, it s the wrong part for my car. I sent them the links to their own pages where the wrong product was listed and they closed my ticket and bounced my emails back twice. No explanation, no nothing just a we ve got your money now go away.

Do a quick search of reviews and it seems that one of their main money makers is to scam consumers with their parts finders or outright sending used/defective parts. RockAuto shouldn t be in business.

God awful Customer Service. When they short your order, they put the Customer in a position of having to reorder the missing parts under a new purchase order, even though, they (RA) have the same parts in standing inventory.A retarded way of operating. When asking for recompense or compensation of time lost and job interruption, they (RA)simply come back with" Oh well, that's unfortunate", no compensation.You the Customer must take the time and interruption as a loss. Very poor business philosophy.BBB rating has a 31% Negative Customer rating for this Co. How do they plan on staying in Business with this kind of Customer dissatisfaction. Ostrich with it's head in the ground?Gonna loose you rear end ,sooner or later.

I bought a DNJ timing belt with water pump kit for Honda recently and it is broken after having 1500 miles on it. Their warranty policy is to replace with another poart, but I don't want to use again same poor quality product. Rockauto is not ready to refund though I sent the broken part. They do have cheap qualtiy products, please do your research before you buy. Apart from this, Rockauto order processing and customer service is good.

Not very happy about paying $16.99 shipping so that I can receive my parts a day later than they would have been here with the$5.99 shipping

I understand there are garage sales in the world but other than that u get what U pay for so if something is so much cheaper than everything else one should try to figure out what the catch is it s kinda like buying the rejects, or buying cloths from TJ MAXX looks decent but in your mind u know it has a defect somewhere.

This is the third time I have ordered from Rockauto. I thought the first two times may have been a fluke. When I order it gives me all the upfront costs shipped to my door in Canada with no hidden surprises. Even with duty and taxes and exchange its still much cheaper and I always compare. This last order was a set of Monroe strut assembly's (172261) which came complete with spring and all. From part source with tax for a pair was $604 CAD everything in but I would still need to pick them up. Rockauto price $351 CAD a pair shipped to my door everything in. From the time I ordered to my door step was 5 working days. Parts are right every time. I will defiantly shop here from now on

I've been a customer since 2010. I've replaced timing belts, brakes, regular service items, done complete engine rebuilds, full power steering system rebuilds and I've only had two problems out of hundreds of parts. In both cases customer support was very quick and very knowledgeable. Starting a new engine rebuild now and will buy mostly from Rockauto.

I had to replace a side mirror on my mother in law's car that she had destroyed. It was a 2007 Camry. The part was ordered and was an exact fit including wiring connections. The price was great and the delivery excellent. Just what I have come to expect from previous orders placed. I always tell friends about this company and they are surprised at their pricing and service.

They used to have a phone number so you could call and check if the part was right when there were multiple options listed. They used to be helpful and would find out if they weren't sure. Now you just get a recorded message saying they do not know any more info than what's listed. Unfortunately that is not helpful. So I won't be able to shop here anymore. That's a shame because I used to use these guys all the time.

I have purchased several items from Rock Auto and the price is good, the shipping is very good. The website is easy to use when locating parts. I recommend Rock Auto to all my friends.

Everything went well accept how do you use a coupon? I never seen a spot to put it???.

ME

Great Service, fast delivery, easy to use website, and prices were great! Will definitely use again for my parts needs!

Great prices, OK shipping, poor customer service.
If the part doesn't fit, YOU have to pay to return it. And if you attempted to install the part, no refund. How else can you determine that a part won't fit?

When looking at their low prices, remember that from time to time an order will go wrong and it will be YOUR problem.

Their slogan is "All the parts your car will ever need". This is untrue. I've searched for numerous parts and found that they don't carry all the parts MY car will ever need. I imagine I'm not the only one that can say this. This is pure false advertising and should be stopped. I will report it via other channels but at least you can see in the meantime. Do not support a business that misleads consumers

Excellent parts finder and selection. Always fast and fair shipping. Excellent exchange policy the one and only problem I've had.

Rock auto has the best prices and fast shipment. have ordered several times and these guys are the best for the DIY type of guy.....

Great web site easy to navigate. Great selection of parts and in most cases you can choose the manufacturer. Shipping has been fast. Core refund process is painless and they credit you as promised, 3 days after receipt and they e mail confirmation of the credit. Prices consistently beat the big "A" parts store, embarrassingly so. I've done rotors, pads,calipers and shocks & struts. Shipping has been reasonable, just select your choice,for me cheapest has been fed ex or USPS.
I am 100% satisfied in every way. Thank you Rock Auto!

Worst Customer Service Experience Ever. Rock Auto Shipped me a damaged part, and will not provide refund or a new part.

Customer service is unable to answer basic questions and copy pastes canned responses.

An overall fast and inexpensive experience. I received my side mirror in no time (still haven't received my order from GlassRack, and it's been over 3 weeks).

Totally recommend.

Great company can allways find the parts i need no matter the problem fast shipping and cool magnets!!!!!!

I did NOT like there customer service at all not very cooperative, no reasoning at ALL. Did not wanna help me

Love RockAuto, low prices, fast shipping and correct parts

I ordered a muffler from these guys that says "Designed for a quite operation" but when it was installed i was very disappointed because it was Loud. if you get a similar issue All i can say is GOOD LUCK GETTING IT RESOLVED. Unless they return or atleast replace my part I'L NEVER ORDER FROM THEM AGAIN,So be Careful!

I have been ordering parts from this company for several years and its been very good dealing with this company. I really have had great success with the parts and the prices are outstanding. I will continue to buy parts from this company cause most of the local auto parts stores
in my area are over priced . Keep up the good work Rock Auto !!!

I am using Rockauto as faithful customer and very satisfied since 2008, greetings from France

First time I used the site. Ordered 2 axle shafts for my 96 Jeep. 10 days of waiting I got an email stating that the parts weren't in stock. Here it is the morning of day 14 and I just got the email saying they will ship out tomorrow. Not impressed, thinking its all hype.

Good quality and prices
A friend of mine recommended RockAuto to me and I tried it. All informations for each part are on the website and it was easy to find the parts I needed. I took the more expensive ones but I saved 50% what Toyota ask me for. So I was really happy. Additionally I ordered the faster shipment on Monday and all arrived here 2 days later. I liked that they also spoke german, so I could ask some questions on the phone easily . So I would highly recommend RockAuto and want to say Vielen Dank for that fast service.

I ordered $489 worth of Moog chassis parts as well as a few other items with my most recent purchase. My wife and I have a automotive repair ministry and do a lot of work out of my garage.

I have sent many customers to purchase their parts from Rock Auto as their prices are great! However if you're in need of customer service (i.e. return for missing or damaged items), you'll quickly realize that you should purchase your parts locally going forward. Two of the Moog control arms were shipped in the manufacturers packaging only with no other packaging to protect them. This packaging is insufficient for shipping and is merely meant to house the part while it sits on a shelf. The ball joints were hanging out of the boxes and were damaged when delivered.

Rock Auto (these days...it is quite difficult to get a representative on the phone with this company) authorized the return and provided instructions to drop them off at a Fedex location. I realize you're e-commerce but there are situations that arise that require a phone call...period! I drive to Fedex and they refuse to take the packages due to insufficient packaging. Imagine that! I call Rock Auto again (I have to purposesly choose the incorrect IVR options so that I can speak to a human, however, not before running into several dead-ends that point you back to their website), and this time they schedule a Fedex pickup right from my home with the disclaimer that the items are already damaged. A week goes by with no credit and Fedex shows up and returns one of the two damaged ball joints with a tag stating return to sender due to damage! Are you kidding me? I spoke with Rock Auto customer service (if you want to call it that) and received even more attitude than all of the last 3 representatives. It will be 4 weeks before I receive a refund by the time this ordeal is resolved. In the meantime, my customer's car sits in my driveway on a weekend waiting for parts! Unacceptable Rock Auto! I had no choice but to go to a local auto parts store and purchase the same Moog controls, but what a blessing that turned out to be as they matched Rock Auto's prices (including shipping of course)! Good riddance Rock Auto... you lost all of my business as well as all of my customers' business! Shame on Fedex as well... a complaint was filed!

Rock auto is the best in the business. Always receive my parts in perfect condition and on time been a customer for years and plenty more to come.

everything was delivered to my door faster than I expected .All parts were good quality and in good condition. Verry happy with rock automotive and will always give them my business.

Great prices but customer service seems a bit scattered as in you can't get the same answer to the same question from any 2 of them. Credit cards get charged or held even though it says you still need to pay the bill....they do refund it so they don't keep it but is extremely difficult to place order . They keep saying card address don't match then you wait for them to return money and try again with everything double and triple checked and still a no go. GOOD LUCK. IF YA HAVE PATIENCE YOU CAN SAVE A LOT OF MONEY . IF YA DONT I WOULDNT EVEN TRY

hello and thank you to rockauto, my order has been processed and shipped quickly, all parts match and the packaging is at the top

chevrolet silverado k1500 5.7 l of 1994

I love rockauto more than the brick and mortar stores.

I have ordered many parts form rockauto and have always had a great experience.

I had to return a part once and it was my fault ordering the wrong part and the return process was very easy.

Lost a part in shipping once at the fault of the carrier I guess and customer service was a pleasure to deal with. They wasted no time getting me the part I needed reshipped which was a big plus.

All other purchased I made had no issues at all and I save a lot of time and money ordering from rockauto verses the brick and mortar stores.

All in all I think it is very beneficial for my wallet to order from rockauto online if you don't need the part immediately or if the other guys have to order it anyway. Just as well order it my self and have it shipped to my own house.

EXCELLENT PRICE AND DELIVERY. NOT VERY GOOD IF YOU HAVE TO CONTACT WITH A QUESTION, BUT I GUESS THATS WHY THE PRICE IS ALMOST HALF OF A REGULAR PARTS STORE. BOUGHT A CATYLIC CONVERTER. ANOTHER STORE WANTED DOUBLE WHAT WE PAID AT ROCK AUTO, WOULD USE AGAIN AND RECOMMEND. THANK YOU!

I was looking for a part for my 1992 Eurovan, certainly something I cannot get locally! While searching on internet I saw Rock Auto s site took a look and turns out they had the part I needed and it was a great price! I ordered the part on a Friday afternoon and it showed up at my doorstep mid day Monday. That is fast considering I live in Western Canada, I had part installed that afternoon and it works perfect !

I will definitely shop RockAuto going forward, I was looking up other parts for another vehicle I have and they have those as well at great pricing even with the exchange rate. Thanks for the great parts selection, pricing and fast service !

it is the best , fast service , great prices , easy to order .

packing needs some paper and an inventory of the contents would be nice

Studebakers , Mopar , many more . Haven't been disappointed yet , they are my go-to guys ,and I don't make it easy!!! DON

Beats Franchises

I've been dealing with RockAuto for a several years now and have to say I highly recommend them to everybody that has problems with many parts on their vehicles. RockAuto's prices are usually 1/3 of what your local franchise are sometimes less than that. By local franchise I mean the big name auto parts places around you. If I order the wrong part which has happened before RockAuto will either give me a store credit or refund to my method of payment once they receive the part back minus postage. If I get a defective part(which is rare) they will also do the same thing as well. I am always grateful for finding RockAuto and continue to recommend them to all!! I haven't seen any other auto parts places beat their prices.

First time customer. Great website, great pricing, fast shipper, great packaging, timely status on shipment. Can't do better than that.

Great prices, fast shipping, and excellent service. I don't think you could find a better source for auto parts!

Ordered fuel pump used catalog number wrong number listed pump incorrect having to drive 35 miles to fed ex store and buy $15.00 ink refill to print fed ex pick up slip! But it arrived on time !!!! Bummer!!!!!!!!!!!!!!! And wait a week now to get replacement !!!!!!!!!

I order parts all the time, I would give 5 stars, but I now have to wait until another business day to order parts because of identity verification. My phone number is different, bank is closed. Fix this. I should be able to order car parts with my debit card without having to prove identity. I shouldn't have to wait even longer to get my car running

as always....simply the best. great pricing, name brand parts fr every budget...and it comes to your door...

Great prices, even beating Amazon most of the time. Good selection of auto parts for my vehicles. Fast shipping. Overall very happy with my purchases over the years.

Always a very low price, good selection with many brands. Wholesaler closeout are excellent value.

RockAuto, LLC cannot be trusted!!!

Recently purchased a distributor made by CARDONE. According to the catalog these parts are re-manufactured and I bought the part based on that information. After the mechanic installed it, he showed me the box and there in VERY small print is "Made in China"! If not fraud, the website is certainly misleading.

Instead of the normal one-hour installation, it took the mechanic three hours to make this thing work. I'm keeping the old part for I don't expect this one to last long.

Part shipped to Brazil on the same day and it arrived in less than a week. It's very easy to navigate your site. Great job!

Poor packaging on heavy item. Burst open, broke tape in the middle of shipping box. Flimsy original box which was damaged inside shipping box. Item (caliper assy) was working well but there's chip on the right piston. Slow on delivery.

User"s friendly web page and excellent customer service.

Great prices, securely packaged, always ships on time. Never any issues with shipping damage. Parts as described on web site, no unpleasant surprises. My number one supplier of parts. Highly recommended.

how do you talk to a real person, I am a senior citizen do not understand all this

Bought front and rear shock absorbers for my 1959 Cadillac. None of them fitted without modification (i.e. cutting metal), and one of the parts kits was missing the nuts. Contacted their Service Team and they referred me to an automated questionnaire which told me I was entitled to nothing. I have been a customer for years - this is the first time I have had an issue.

I am located in Australia, so shipping goods back is not a viable option. Impersonal customer service with a handball approach doesn't work and never will. Reading some of the reviews, it seems I am not the only one.

I will vote with my wallet and not buy from RockAuto again.

If there are no problems, it will be a nice transaction. If you have a little issue, it will be magnified due to the lack of a customer oriented culture (and probably incompetence). They don't own mistakes, Rockauto doesn't stand by its customers when the carrier fails to deliver. They play the waiting game when it's obvious that an expensive express delivery is lost (it's Rockauto who needs to claim compensation to Fedex).
They charge Canadian taxes on transport service that is hired and provided in the USA.
They don't have phone customer support, only email, and it's rude.
Prices have gone up markedly, specially if you factor the expensive shipping.
They are using a paid customer review site (customerlobby) so their bad reviews are filtered or answered if there is any chance to blame the client (my well documented review was never published).
Do yourself a favor and check BBB or trustpilot customer reviews, and thank me later.

Great place to buy car parts from. I got what I ordered, received it very quick, good packing, and no problems at all. Great Company.

I ordered a fuel pump and received piston rings instead. They refused to correct the problem in a timely manner. They wanted to wait until I shipped the wrong part back the would only send the correct part by ground. This is totally their fault and mistake but would not fix the issue. I could not wait another week for them to fix their incompetence. Will use another site from now on. They just lost a loyal customer. Read this review before you order from here.

Purchased long block installed per directions, ran less than 30 miles and started knocking, warranty departments wants me to tear into the engine and fix it myself. DO NOT BUY FROM ROCK AUTO...... $4,000.00 in and still have a soiled engine. Thanks Rock Auto

Fast shipping and what I really appreciate is that all import duties to canada is included in the shipping price. Some of the items are too expensive on the shipping charge but most of them are very reasonable. Great car parts supplier.

so far so good will see when my part arrives ,my parts arrived early which made it all easier

Great prices, quality parts and if needed, very good customer service. My first choice in auto parts. I recommend RockAuto to everyone I know!

RockAuto provides excellent customer service, they have helped me with two issues, one concerning a core return and another issue in which the product received was different than described. Customer service assisted me in returning the incorrect parts and receiving the correct parts even though the initial order was over a year old. Thanks again RockAuto Customer service.

No customer service number to call at all. has to be done online only at the website.

I needed a glow plug relay and shopped around. ROCK AUTO was the least expensive for the same product. There was a minor problem with it, and exchanging it was hassle free. I recommend ROCK AUTO to my friends and family

They need a customer service number for customers to call. Can't explain stuff to a computer screen. Ordered motor mounts they were incorrect. Never was refunded. Looking for many other specific part but their site doesn't have enough info for me to know if it's the correct part. Their site is not user friendly. This place absolutely sucks. Doesn't even deserve one star. Thumbs down.

This is one of the best businesses I have done business with, good prices, quick shipping, and overall a very good experience.

The catalog is complete and well specified when shopping, good products and prices I like RockAuto. Fast shipments would always recommend to my frends and customers