RockAuto, LLC Reviews

Short & Sweet - Needed parts by a specific time...paid the super expensive shipping costs...RockAuto website specifically said they would be here on time...placed order...received shipping email indicating that parts would not show up until almost a week later...tried customer support...even called corporate...got NO HELP WHATSOEVER!!!

I have had good experiences shopping with Rockauto, great choice of parts, and good prices. Above all, good service.

Awesome prices and customer support they make shopping online easy

Easy to use catalog and brand names I trust at a fair price. Thanks for allowing me to purchase my automotive parts without the hassle of going to a discount parts retailer.

I have been a customer of RockAuto from back when the first started up. I've seen a lot of great changes happen and through all that the prices have remained the best; they are even cheaper than Amazon! I've had to return a part and the experience was easy. I had several parts accidentally shipped to my old address and someone from RockAuto called and left me a message as to the where-about's of my order. Now that's customer service!!!! I will always continue to use RockAuto.

Top quality at good prices. I really like the work lights, as well as the parts for my Dodge Ram Van 3500 and Mitsubishi Eclipse.

Never will buy from them again
Ordered control arms for my truck. The discription did not include the type of material but looked correct.
When I received the part it was not correct. The told me that I would have to pay to return the part. That they are only a warehouse and don't know anything about the parts. (of course they don't say that in their ads or on their website.
Once they gave me my refund it was not what I had spent. They then charge you the shipping to you also.
It is almost impossible to call and talk to a person. They just keep telling you to click the green button on the web site and do it all online and basically not to bother them.
Once you get ahold of customer service they are very rude. I did not even finish tell him my issue and he stopped me. They don't give a S_ _ _ about their customers just making money. He told me that are self service and that is it.
I will order my parts from other companies that care about giving service and a fair price such as Jegs or Summit or one of the many mail order companies or walk in to a local part store.
Never again Rock Auto.....

So far everything I have ordered from them has been spot on. Prices are fair almost always less than local brick and morter. I will keep

Amazing website/catalogue, excellent customer service, one of a few companies that make it easy to shop from Canada!

Always outstanding. Right part, right price and very fast shipping. A pleasure to deal with, as I have on a repeated basis, for the past 12 years.

Cheap prices, but you get what you pay for. In this case, ZERO customer service, literally NO availability. Not even an email or chat line is available; just a self service guide, which solves nothing. So, I can't contact anyone about my order. I guess I have to cancel/charge back the payment and let RockAuto figure it out. NEVER again!

I am glade to connect with You!!!... Thanks For All !!!.. Yours Valentin from Bulgaria ..

I was quoted over $400 for a fuel pump from a dealer and more than $300 from a national auto parts store. Rock Auto had one for under $100 including shipping. The parts were packaged well, arrived very quickly. First time I have ordered from them but it sure won't be the last.

Great prices. Made a recent purchase only to find out I ordered the wrong parts. I shipped the parts back, and after a few days the warehouse emailed me and confirmed my refund. Excellent customer service. I am a repeat customer.

Received order next day, 15 min to install & price was 55% less than Autozone. RockAuto is always fast & price saving

Great price , parts sometimes come earlier then shipping date.

highly recommended

as a parts manager for a dealership I have to keep a lot of oil filters for many other makes of vehicles besides the brand we sell, not to mention various other supplies. RockAuto has helped me increase my profit greatly since I started buying from them and they get me what I need quickly. I highly recommend them.

short & 2 the point : Need parts start HERE enough said

Amazing! They have EVERYTHING! Orders ship fast and accurate, and the prices are great to boot! Best auto parts store ever!

I ordered shock absorbers for both the front and rear of my truck. On their web site they were advertising a rebate. When I got the shocks it was apparent that one of them had been repackaged and was missing the needed UPC code. I wrote to their customer service department, it was the typical run around response that a bad company will give you. They don't take any responsibility and put all the blame on the customer. And now I'm getting a response that reads "Your email could not be received because Ticket ###### has been closed". I actually think they can read the emails but just send it to people they really don't care to hear from any more. I wonder if they take the UPC codes off an occasional box and send in for the rebates themselves! I'm taking my business elsewhere.

The replacement labor, fluids and 1/2 shipping for defective parts (wow, nice guys!) furnished by them is all on you, they are practicing running a rebuild shop on your dime! Old school, if you dont know how to fix it right, don't tear it apart! Chinese owners?? Sum ting wong!

When there is a problem with your order, Customer Service will direct you to their automated website instead of taking ownership for their mistakes and trying to help you out. They will cowardly hide behind the curtain of the internet instead of stepping up to resolve their neglect and oversight in a timely manner.
I thought I could save a few dollars by shopping on the internet, but when I ordered a brand new alternator, they delivered an open box part that had been checked back into inventory without being inspected, and was delivered to me with a bent pulley. When I gave them a opportunity to make it right, they refused to expedite any solution, instead directing me to their website and telling me it would be between 3-5 days before I would get my part.
Since my vehicle was down, I turned to my local parts store, expecting to pay more for the same new part, but pas pleasantly surprised when they came back $30 cheaper on the same part and could get it to me the next day.
Do yourself a favor and give your local guys a shot before you buy anything from this company.

I had the worst experience with this company purchased parts using their picker they didn't fit and then was hung out to dry by them . I would use a company that allows you ti input your vin and fitment guarantees. I think they count on this for part of their sales

WITH MORE PARTS COMING FROM CHINA I'M SURE YOU'RE LIKE ME AND ARE GETTING TIRED OF GETTING POOR QUALITY PARTS. A WHILE BACK I PURCHASED AN ALTERNATOR FROM AUTO ZONE WITH A LIFETIME WARRANTY , IT LASTED 4 MONTHS !!!!!!! THE PROBLEM WAS THE ALTERNATOR WENT OUT AN HOUR FROM MY HOME. (WASN'T SURE I'D MAKE IT HOME..) I RECEIVED NEW PART FROM AUTO ZONE THE NEXT DAY AND INSTALLED..

NOT SO WITH ROCK AUTO.. I RECENTLY PURCHASED FRONT HUB FOR MY DODGE CARAVAN (WITH LIFETIME WARRANTY) FROM "ROCK AUTO"... IT LASTED 230 DAYS OR LESS THAN 1000 MILES.. WHAT A HASSLE GETTING A WARRANTY PART TIMELY FROM ROCK AUTO SO I WAS FORCED TO GET A NEW HUB FROM AUTO ZONE ... ROCK AUTO WOULD NOT GIVE ME A "REFUND" ON WARRANTY PART AND THEN SEND ME ANOTHER HUB.. GEEE THANKS..

I have got a few items from Rock Auto. I'm 90% satisfied. Most are great parts at a great price. My last item is the fuel tank filler neck. This was to be an exact fit part. I did replace the old one and it did fit. When I went to put the gas cap on, it didn't fit. The original is a twist and click type. The new filler neck accepts the threaded type gas cap. I'm finding it difficult to find the correct gas cap on their site. I also can't get a human through customer service to call me.

Exemplary business! Too good to be true but... true!

Have been buying auto parts from Rock Auto since 2009. In 5 years, I never had a bad experience!
Their site is GREAT! Smartly designed, easy to use and has a ton of info, including photos.
Shipping is lightning-fast and its cost is never a guess. Very handy signage for "same warehouse location" items - I always save a ton of $$ on shipping using these.
Once I had a semi-issue with one part - customer service responded quickly, were very cooperative and extremely reasonable. I ended up solving the problem myself but was impressed with their great attitude!
Value for money is great as well: for identical brands, Rock Auto's prices (even with shipping) are LOWER than at any parts store in Canada! (sometimes 50% less!) Selection, great brands and convenience are an added bonus.
Highly recommend to anyone.

I have placed several orders with Rock Auto and I am very pleased with the parts and the quick shipping that I have received. I have recommended and will continue to recommend Rock Auto to my friends, family and anyone I know that is working on a vehicle. I always check prices on here before I even check with the parts store that is right around the corner, Rock Auto's prices are always lower and they have better quality parts than I can obtain locally.

I did some extensive research before I purchased the exhaust system from rock auto when it arrived the parts would not fit. I went to the returns section of the site and when I got to the end for returning they wanted me to pay the shipping to return the part. Of course they say it is discounted rate. It just so they make more money from consumers. I will never order another part from rock auto. I would encourage anyone thinking about using rock auto to consider purchasing your part locally where you can actually speak to a person when you have to return a part. I wish I would have.

Terrible customer service. Ordered a part and paid for shipping to be delivered on a particular day. It still hasn't left warehouse and there's no way to get any help, they just provide you with website. Will never use them again!

no one to talk to i have a return thats missing and i can't get any resolve put someone on a damn phone to straighten out your screw ups please!!!!

ORDERED STABILIZER LINKS MOPAR BRAND. WHEN I RECEIVED THEM, THEY WERE FLOATING IN A PACKING BOX NOT IN THE MOPAR BOXES THEY ARE SUPPOSED TO BE IN. NO BRAND NAME ON THE PART ITSELF OR PART NUMBER. THEY LOOK PRETTY BEAT UP FOR AN OE PART. ALSO YOU CANT TALK TO ANYONE, THEY SAY ON THIER AUTOMATED MESSAGE TO GO ON THE WEBSITE AND DO IT. CHEAP BUT NOT WHAT I PAYED FOR

Best parts supplier out there!
Best prices, fast delivery, easy returns...exceptional customer service...very HAPPY! just today, I thought I ordered the wrong alternator so I did the return process...then I went back and easily cancelled the return...RockAuto just makes everything so simple and they get it right the first time : ). And I live in Canada and it s actually faster and less expensive to get the part I need from RockAuto...
Mike in Regina Saskatchewan Canada

First order with Rock Auto. They sent the wrong part , mind you their website indicated that the rear wheel hub for my 2008 Ford E350 Super Duty van that they were providing was the right part for my vehicle. Oh also, there was a small chip on machined surface near a bolt hole that could result in a leak. Don't think I will be ordering from then again anytime soon.

Fast service and always the right part,keep up the great service and thank you!

Rock Auto was awesome fast hassle free experience with quality product

I am a automotive technician and avid performance enthusiast. I usually purchase parts from local auto parts stores and other online venues. A friend and co-worker referred me to Rock Auto and I have placed several large orders in just one month and have had excellent customer service. All parts orders were quickly processed and were delivered quickly with no damage. The website is extremely well built, easy to use, and offers detailed information and many diffetent ootions. Best of all, the pricing is well below dealership prices and local auto parts store prices. I will definitely recommend Rock Auto to all my friends and customers. You have earned a customer for life.

great comp.Good parts.Good deliverys came 3 days early.I will recomended to buy from this company honest @ profecional

Next day air paid for very expensive and then the shipment doesn't even arrive and there is no way to call or contact anyone for help this really sucks !

Most items have great selection from low, mid range and high end quality. "INFO" button gives added information & OEM part numbers.

i have purchased before from Rock Auto and had to send part back. got charged for a return shipping label. bought another part in stock only to get an email stating out of stock. then the old bait and switch to "upgrade" to another part $50 more! and had to argue for the $10 price difference promised me. sorry, no more orders from me!

They sent a faulty part on order 162107838 - which I had shipped express. It was a Gates 34012 thermostat which the description stated -- still as of this writing 12/30/2020 -- included the seal. The box containing the part in the Rockauto sealed package was crushed and the seal was missing. I requested a replacement and the shipping was scheduled to take 6 days. That is one day after the repairs will be complete -- hence ordering express shipping. I delayed the repairs for a day and the replacement did come early BUT missing the same seal. Had to buy locally, entire thermostat (seal only would have to be ordered) -- which I could have done if there description was correct. There return policy is very easy but if you something beyond that, they do not have a customer service department at all. I only needed a $0.45 seal. I have pictures and emails for proof.

Great parts bad service. We overnighted 8 fuel injectors but whom ever boxed them up only put 4 in the box, there is no point in paying for overnight service, if you only get part of the order.

Customer service is the worst! If you actually can figure out how to get a human on the phone they refuse to help you with anything but how to use the website. He's about the rudest person on earth and doesn't care what the problem is. Myself and businesses connected to me will no longer for any reason use them for parts. Hung up on me the second time around before I even got to speak to them.

The webpage was easy to use to find the part we needed. It arrived in pristine condition, well protected in the box, in a timely manner--the price was right and the part fit perfectly. THANK YOU Rock Auto for such a helpful experience all around!

Customer service when you have an issue with their parts is pathetic. You can't speak to anyone..., only through e-mail and then they block your customer service ticket saying this ticket is now "closed" when they don't want to converse with you anymore. I had used them for years praising them for their low cost, but recently had orders with wrong and defective parts. I put up with this until my last order and decided to send them a message. It started out fine and then became all my fault, but this was absolutely not the case. They were stating inconsistencies in my last return that were just wrong and they knew it. In the final e-mail I received from them, they addressed me by the wrong name and then blocked my service ticket from any further correspondence. I was shocked that they would treat a long term customer like this. Oh, by the way, if you are wondering, this was over a $2.24 shortage to my refund.

I have a couple well known Auto part suppliers close to where I live. I still use Rock Auto for my parts needs. Their fast shipping, great customer service, vast, and accurate part selection are what will keep me coming back. Thanks, Rock Auto!

i would never buy there again. received wrong parts a second time. if first order is boxed wrong, would you not check second box before it is sent

I'm very pleased with everything I have ordered. We order alot of parts. I found things here I couldn't find at a parts store. I would recommend them to anybody that works on cars. I tell all my friends about it.

To me, Rock Auto is wonderland.. :-)
Living in Europe and keeping a handfull of classic (american / european) pleasure cars alive, it's always been a pain finding the right parts, at a not even fair price...
Then I discovered Rock Auto, here is about 90% of all the parts I needed for my classic american made cars at a very fair price, fast shipping, good packaging and exactly right parts.
So I'm impressed, and recommend Rock Auto to all my auto friends :-)
Jens Erik Jensen, Denmark.

Great product, easy to use Web to order, and Faster thna Flash Deliver, another Happy Customer from Rock Auto

i shop at rock auto for all my parts and they always ship my parts out fast and wrap my part very good I order part and have them in a few days i have never gotten wrong parts or broken part and I have been ordering from them for a very long time now. I just want to say there prices is very good i save ALOT $$$ thank you very much from my pocket there A1

You better hope you never have a problem, no live support, no phone number to call when you do call the number it says live support is on the website that is a lie and then when you email you get a auto response. My return is not working and i can't get any help with it.

The best prices and great variety of spare parts and brands.

I am always satisfied with the quality of the parts I have ordered and that they always arrive sooner than I expect. The website is easy to use and very informative, to insure you're getting what you need.

I have bought parts from Rock Auto for about ten years now, Great prices,fast shipping and no problems with returns. If I can wait for the part I will shop Rock Auto.

I have been ordering parts through Rock Auto for the last few years. haven't had many issues with them. The prices are fair and the parts are quality, however on 4/22/2016 I ordered the wrong Alternator. I took it out of the box and saw the plug was wrong. I set up the return and sent it back to them. Weeks of waiting on my refund, I get on their site and see that the part is non refundable.
I call the customer service to find out why and I am informed that the warehouse says there are marks on the tabs showing that it was installed. No the part was not installed. I took it out of the box and put it back in. That is it. So over a hundred dollars of my money they decide to keep. I am informed that they can give me the measly 35 dollars for the core. Right, on a refurbished Alternator that they will put back on their site and sale it to someone else. Never knew I needed to take pictures of parts I receive.
Very poor way of doing business. Any local parts store I've ever been to have ever not refunded money. The customer service is Crap. I WILL NEVER DO BUSINESS WITH THEM AGAIN!!!!!!!!!!!!!

Simple to find the parts I needed, great prices, quick ship..Ill be back!

Ordered from the UK. All items delivered in 10 days and very well packaged. I will certainly be ordering from them again.

The receptionist is a douchebag if that's how he answered the phone can't imagine how the the rest of them might consider a different place with friendlier people who care about you would not recommend this place just F you rockauto

Never again. I've ordered many times from Rock and received great customer service. My last order contained one incorrect part although listed on their site as the correct one and when I contacted them by phone I was told I could return the part but it it would be on my dime. I emailed Rock directly from their website but got no response. Fortunately the part wasn't too expensive so I just kept it and purchased the correct one locally. I guess they have enough business and can afford to take a hard line with its customers.

Best pricing on the MOOG ball joints for our Nissan Frontier. Ordered on Friday at 3:20 pm, and the parts were at our Post Office on Monday morning. Fastest shipping and best pricing ever!

Fast , cheap , easy. Goodbye Advanced....Autozone....Napa...(except for washer fluid)

Very cheap and fast delivery 4 days faster than a German Jeep Wrangler TJ

trying to order a part from you is one of the most aggravating and time consuming experiences.please get someone to simplify.

RockAuto always has the best selection and prices. I always look here first when shopping for parts. I am always amazed by how much lower their prices are compared to other auto parts stores.

Don't be fooled by reviews on Customer Lobby site. Looks as if they are paying someone to sort out the problems they are having with their service(Not sure, just my opinion). I know my service was zero.

THEY HAVE NOT A SINGLE HUMAN BEING FOR CUSTOMER SERVICE. ALL ROBOTS. ALL PRE-RECORDED. USELESS.

The parts i purchased did not arrive when promised.
I tried to call the company to request a credit for shipping, but there is no customer service department! You cannot call and speak to anyone. You must do everything online, and it's not easy to figure out.
I will never, ever do business with this company again.
The hassle is not worth saving $3.

Have you ever heard of poor customer support....THESE GUYS HAVE ONE UPED THAT.....THEY HAVE NONE....That's right folks no one to talk to....they shipped me the wrong part twice then wanted me to pay 8 dollars to ship it back to get my 12 dollar return money. ...I WOULDN'T BUY FROM THEM....THEY DON'T HAVE ANY CUSTOMER SUPPORT....TRY CALLING THEM !!!

Great parts, great prices, and great service every time!

Great web site, and fast delivery. Very pleased with product.

very good part catalog,speed shipping,recommended!!!

Did my ordering on a Sunday. But after paying $18.99 for Next Business Day Express and losing out on 3 days of work is not fine. Still haven't received my order. We had gotten 10 inches of snow and our roads were CLEARED. Not a very good experience. WILL NEVER ORDER AGAIN WHEN THERE IS A CHANCE OF A SNOWFLAKE AGAIN. RockAuto did say that they WOULD reimburse my shipping. Thank You.

I love Rock Auto! All great parts for really low prices! The Website makes it so simple for me to choose the parts I'm looking for. It's really cool cus they email me when they have parts for my car that are at lowered closeout prices. In one order I saved almost $400 on great parts like MOOG or MEVOTECH.=)

Best place to buy auto parts, I live in fort St John, British Columbia, Canada. I prices here are too much and can't get them as fast as I did ordering on rock auto. I even got parts a week earlier than they expected it to be here. I'm rebuilding my car and I've gotten all my parts on time. Keep up the good work!

rock auto is the best, this company treats you like a customer, very hard to find a company today that is as good as rock auto

The website is really basic (more of an HTML style website) and product descriptions need to be better, would also be nice to have pictures of the products so people have a better understanding of what they are buying. I have tried to navigate the website multiple times and can't figure out what some of the products are and everytime you click on info it just tells you the makers of the products and explains what each part is, without showing the actual product. There are great factory replacement parts on there but it is difficult to find the the "harder to find parts." I hope the website gets changed to be more descriptive of parts and give images of the actual product so it is easier to see what you are buying.

Ordered seals for the doors - old Chevy G20 year 79 - extrem fast delivery and very friendly customer Service - had some questions about delivery and address in the states. Now put the parts on the car and worked out perfect. Seems that RockAuto got some new customers in Europe!!!

Placed a order and it was wrong there was missing clips in a box of clips and what a hassle to get the 2 clips I need to finish the job. will not recommend in future. last time i will order online its not worth the hassle ill stick to the brick and mortar store then i can see what im getting and have to waist my time doing returns.

The parts arrived on time and fit perfectly. I would recommend you to my friends.

I recently bought a air condition hose and after installing it the system would not cool. After 2 days of trying to figure out what was wrong I took it off and found the orifice that came inside the hose was broken.I bought a new orifice and replace the hose again and it worked fine. Rock Auto will not make it right with me for my labor.

Rockauto should be your first and last place to shop for anything automotive related. Great company! Fast Shipping, Great pricing!

I have been using Rockauto for a couple years now. I have never had a bad experience and I have quite the collection of their magnets they usually put in the boxes before they ship. Parts are easy to find and shipping is always on time or ahead of time.

Cheap parts get er done in a capitalist economy when you want to save money. I love rock auto. They rock.. pun intended...

Horrible I was scammed and threatened, I have been waiting for a refund for six months the company started well until the first problem there you realize how little handling they have of them really a disappointment and I still cannot get my money back after 6 months. .. this was an olympic robbery i want my money back, thieves

complete utter Zero customer service, charge shipping for returns that were their mistake

Customer service is non existent. I paid extra for a large order of higher quality Moog parts, instead I was sent lower quality cheap part brands. I emailed multiple times with no response. I went to the return area on your website and there was no option for the issue I had. I called, only to be told that you don't provide customer service over the phone.
I will never order from you again.
I'm letting my bank get my money back since you will not cooperate.

Perfect!!

Fast delivery and the shock absorber fits nice in the car!

I've used RockAuto several times in the past, and I like how easy it is to find what you are looking for and how they typically have several levels of parts to choose from. My latest experience was as exceptional as they have always been, simply looking for replacement fog lamps for my Jeep Cherokee to replace the frosty and cracked ones. I picked a pair that were 12 bucks each and came with new bulbs already in them. Installed them yesterday and the Jeep looks like new again! RockAuto is my "go-to" location for auto parts. Great quality parts for great prices... Couldn't ask for more than that.

I bought a fuel pressure regulator from you, I installed it because it looked the same, come to find out that the OD is too small for the snap ring and when the fuel pressure built up behind it the part came flying out. Now since I installed it it is my fault for buying the bad part. I guess the 30 orders I just got lucky. There is no customer service so I am out the money. Be sure the price is worth the risk if you buy from rockauto.com.

My order was lost and their response was "Wait 12 days while we complete our investigation". Meanwhile my vehicle sits, undriveable, and RockAuto won't give me a refund. Probably the worst customer service I've ever experienced.

My old '95 Dakota workhorse hasn't had AC for over a decade. Bot a new compressor from RockAuto for only $130 (less than HALF the cost of AutoZone, Advanced, O'Reilly, Amazon, etc.....) Just did a DIY install with fresh 134a/PAG46. Gotta literally wear a freakin' winter coat in the cab now .

Highly recommend RockAuto for any car/truck parts - new parts are A+ quality and prices almost compete with used/untested salvage yard parts!!! Dave H. Appleton, WI

NO customer service to help make sure you ordered the correct part. First time trying to use them. Called to get help. Recording says if its not on the site we don't have it or know where to find it. Thanks for the help and you will never have to help me as I will order elsewhere.

Quality parts at an awesome price.. I don't really look many places than here. Wether you are looking for OEM parts or after market they have what you need.