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I had a hard time getting the deal confirmed by Un...

I had a hard time getting the deal confirmed by Unhaggle in 2016 finally Ken got it done. Now the lease was up , I got no help in termination of the lease as it was due in Jan 2020. I had to go to a different dealership to get it done. I made 2 trips to dealership in this regard both times they were keen to sell me a new car and even offered more refund on the new car but would not listen/ give options to end lease 3 months early. Would not recommend.

Professional experience from Regency Lexus staffs....

Professional experience from Regency Lexus staffs. My mother and I purchased our first Lexus there and the service we received was exceptional. Aside from the kindness of the Sales and Finance department. Colin the technology expert was very patient and knowledgeable in teaching us the car which helped us a lot! Overall we had a pleasant experience here.

Regency Lexus is the Best auto dealership I have e...

Regency Lexus is the Best auto dealership I have ever dealt with, having just purchased my 2nd Lexus from them, courteous, helpful and fair.
And John Gelhede is the best auto salesperson I have dealt with in my 80 years here in Vancouver. He has been congenial, helpful, fair, very knowledgable about his product and an all around nice guy, a pleasure to do business with.
Bruce

We just attended "Feel the Wild" book launch event...

We just attended "Feel the Wild" book launch event n absolutely loved the experience. Beautiful and gracious hosts, delicious food, friendly and courteous service. Got our signed copy too. Thank you!

Definitely recommend this dealership to anyone who...

Definitely recommend this dealership to anyone who is looking to purchasing a Lexus. Friendly and helpful staffs. We have been to other dealership and this one stands out the most. Not only they put your requirements into consideration, they will provide recommendations based on your requirements to ensure the vehicle you are purchasing is tailored to your needs. Superb.

Excellent service

Excellent service
Everyone was very pleasant to deal with
Jesse was a great salesman

What a fantastic experience yesterday at Regency L...

What a fantastic experience yesterday at Regency Lexus! I'd been wanting another Mini Cooper but the thought of dealing with any dealership, especially any on Vancouver Island kept me away. My husband found our family the perfect used Mini at Regency Lexus in Vancouver but with our busy schedules and a young son we were confident we would have to miss work or spend hours waiting for the dealership to get organized and dot their "i's". Hesitant I reached out to George. George assured us that everything would be looked after remotely and when ready we could arrive and take our vehicle home within a few hours. That's exactly what happened. We arrived by float plane in the afternoon and returned to the island before dark with the new addition to our family. We are thrilled, the warm and welcoming customer care that we received was the best we'd ever experienced at a dealership. Thank you to George and to the amazing team for all their hard work and for making buying a car fun again. We would highly recommend Regency Lexus.

Alvin provided us with top-tier service and we are...

Alvin provided us with top-tier service and we are more than satisfied! Helpful and kind staff that are there to help you with anything and everything!

If you re looking to buy a Lexus, please choose this car dealership because the service we received here really sets them apart!

Tip during pandemic: doors may be locked from the outside, call ahead to book an appointment if you are planning to visit! Someone will greet you at the door.

After a very lackluster experience at the OpenRoad...

After a very lackluster experience at the OpenRoad Lexus in Port Moody, it was a very pleasant surprise to get a fantastic experience here.

We're a ways off from purchasing our next vehicle, but even still, we were treated very well during our window shopping visit.

I look forward to our next visit at the end of 2019!

As time progressed and future goals have changed t...

As time progressed and future goals have changed the time was near where we had to upgrade our Lexus IS250. We began our search online for our dream SUV. Countless hours of browsing through the same old ad's on dealer websites and that uncomfortable feeling that you get at dicey car lots, perhaps the excitement of finding our perfect vehicle had almost came to an END...........until we met a gentleman named Chris Ting at Regency Lexus on Burrard. From the moment we walked into the high end (but not daunting) dealership, my husband and I were "Wowed" from the customer service to the incredible vehicles that were up front and centre. Each meticulously maintained, groomed and of showroom perfection.

Long story short, Chris had exceptional-no pressure demeanour and made our car purchase comfortable. Not to mention the dealership had delicious gourmet coffee and tea. The sun was shining and we drove off the lot in utter excitement and all within a very reasonable amount of time. We will never go to another dealership other than Regency Lexus. Today was a success. Thanks again to the whole Regency Crew on Burrard.

Our dream is now a reality!!

Thanks again Chris and good job!! Your informative and relaxed personality helped us make this experience very rewarding. We will gladly send repeat business your way!!! PS Grandma loved the new wheels too :)

I highly recommend to come to Regency Lexus instea...

I highly recommend to come to Regency Lexus instead of other Lexus dealerships. They definitely step it up when it comes to customer service, and getting you a good deal. I went to Michael to secure an excellent deal on my new 2020 Lexus UX250h! Colin was the person who helped me set up my Lexus upon delivery, and was very thorough when it comes to showing me the features.

We just had a terrific experience at Regency Lexus...

We just had a terrific experience at Regency Lexus thanks to Shane Gelhede our sales associate. We came in with a specific vehicle in mind to purchase and he accommodated our requests and worked with us to meet our financial needs as well. He went above and beyond to secure the sale and we were very pleased to give him our business! Staffs are very friendly and very accommodating. During these strange times it was really nice to know that Regency Lexus takes the comfort and safety of their employees and customers very seriously. We will gladly come back to them for all of our personal and business vehicle needs.

Thanks to Kennard Wong for his excellent service I...

Thanks to Kennard Wong for his excellent service In helping me purchase my first car. He was amazing beginning to end and went above and beyond to meet all my expectations. He has great knowledge in Lexus vehicle and answered everything I wanted to know! Overall, I am very happy with the car and the service I receive.

Highly recommend! The team were amazing, especiall...

Highly recommend! The team were amazing, especially George from sales and Raymond from service. George made Our sale process easy and stress free. Raymons is always very patient and highly professional. Very excited to work with a team that cares so much about their customers.

I am a Calgary resident and I phoned into this dea...

I am a Calgary resident and I phoned into this dealership as I was trying to purchase a car for my wife, a 2008 G35X. On inquiry I got in touch with a gentleman Chris Ting. He was genuine straight forward, honest and we agreeed to a deal, before you know it I had booked my flight to Vancouver. Because I am from out of town, before flying in I checked into this dealership s google review and was impressed as there s been many people who left positive reviews about this guy. I was a little bit wary because I was picking up a +10yr old car and maybe I would not receive the Lexus luxury treatment. This was not the case. Chris Ting is a pro. Just like the previous comments below; Best car buying experience to date. I have leased two Lexus s from Lexus of Edmonton. I will be calling Chris for my 3rd one. Thank you Chris for your professionalism your time and personable approach, you are definitely one of a kind!

Just picked up our first Lexus yesterday from Rege...

Just picked up our first Lexus yesterday from Regency. Eric helped us throughout the entire process and we couldn't have been happier! He did everything he could to help us with what we were looking for. Super friendly and professional staff. No pressure during the buying process unlike other dealerships we have been to. If you're in the market for a Lexus, come here and have a chat with them. You won't be disappointed!

Dealing with different Lexus dealer for more than ...

Dealing with different Lexus dealer for more than 6 years, this is the worst. For the same vehicle, there trade in value is $8,000 less than other Lexus dealer. Sales manager trying to play games, waste of time.

This was my experience...

This was my experience...
Problem #1 - Salesperson gave me and my wife the keys to test drive the car, after driving it I made the decision I was going to buy it so I started discussing payment options and during this time I asked the salesperson multiple times if the car that we were negotiating was identical(feature wise) to the one I test drove, and multiple times he confirmed it was. To my surprise, after actually signing the papers and driving the car home, it did not have the same features as in the one I drove. I called the salesperson and was told that the car I purchased was "package one" and the one I drove was "package two". If I wanted "package two" it would cost me about 10-15% more. I'm aware that dealerships usually give you a more fully featured car to test drive so that you can get the best experience and entice you to buy it, that's why when I was negotiating I made sure to ask multiple times if the car was identical. Honestly, I'm very disappointed and my 1st time Lexus owner experience is ruined.

Problem #2 - After I was given the keys to my car I had no help to finish setting up my car, I had to call them to actually get some support to understand how to get things done.

I won't be coming back for any business in this place. I hope this serves as an alert to people out there... don't trust just in the words of the salesperson, make sure you go into detail when looking at what you're getting. I learned my lesson the hard way, don't do the same.

Byron is a professional! Amazing hassle-free car b...

Byron is a professional! Amazing hassle-free car buying experience! He listened to our needs/wants and found the perfect car to fit the requirements.

He greeted us warmly and offered us complimentary beverages. He made sure that we test drove all the vehicles that had piqued our interest so that we knew how each one felt which helped our decision making much easier.

Paperwork took some time, as it always does, but even that experience was relatively painless.

Before delivery, Byron had the car completely detailed and had any noticeable imperfections taken care of so when we came to pick it up it literally sparkled!

Overall, a great experience in a gorgeous showroom with clean client amenities and helpful, professional sales agents like Byron. Be sure to make a point of making an appointmet with him if you are thinking of buying a Lexus.

The service that my other half and I had received ...

The service that my other half and I had received from Regency Lexus was refreshing and efficient.

Simon Lian was straight forward with payment and numbers. I had previously already owned three Lexus vehicles in the past so I didn t care much about the features of the vehicle or test driving.

Simon provided us with the figures over text and didn t try any bait and switch tactics when we arrived at Regency Lexus. We agreed to the payment that we had negotiated and picked up the vehicle today.

Thank you Simon and the finance team (Angela/David) for such a smooth process!

Fantastic Customer Service! I had recently bought ...

Fantastic Customer Service! I had recently bought a Lexus LX from another dealership and called this dealership to ask questions about it. I was lucky enough to speak with Andrew Ngo, who despite not purchasing the vehicle from them was incredibly helpful with answering all of my questions. Very knowledgably, would definitely recommend this dealership and Andrew specifically!

Shout out to andrew ngo, he was extremely helpful ...

Shout out to andrew ngo, he was extremely helpful and patient with us. He offered us the best rates! Drove us back and forth between the dealership and our house. Analyzed things in our perspective.He made our purchasing experience simply wonderful. Definitely would advise people to let andrew show you the best deals!

Just bought a used NX200t from Chris Ting at Regen...

Just bought a used NX200t from Chris Ting at Regency Lexus. Amazing customer service. Overall, everything was smooth and awesome. If you are looking to buy a car and want to feel like you are taken care of, then I would recommend buying a car from this dealership!

This has to be the best Lexus dealership in Vancou...

This has to be the best Lexus dealership in Vancouver, the buying experience is nothing but awesome. Colin and Amy are both superstars at the dealership. Amy helped us with sales, giving us professional, unbiased, honest suggestions. Colin on the other hand, helped us during the delivery of our vehicle, thoroughly explaining the functionality of the car. Super in-depth, helpful and most importantly, friendly! Will be coming back for more cars in the near future and will only buy cars when Colin and Amy are there =)!

Purchasing my car with Christopher Ting at the Reg...

Purchasing my car with Christopher Ting at the Regency Lexus was the best car buying experience to date. Chris was honest, easy to work with, friendly and highly professional.

When I use to purchase cars, I was always skeptical of the sales person and worried that what they tell me over the phone to what I see in person is completely different. This was not the case at all. All information provided by Chris was never changed, honest sales person. This made the experience that much better.

In addition to the efficient and professional attitude, he also follows up and checks in on us to see how we are doing just like a friend and would see if we needed anything. I highly recommend everyone to find Christopher at the Regency Lexus for the next car purchase.

After visited with other Lexus dealership, had a g...

After visited with other Lexus dealership, had a great experience at this dealership from the moment I stepped foot inside. I Felt very warm and welcomed. Special shoutout to Amy Wu at Regency Lexus. She has impressed my family and I with her professionalism and knowledge since our first visit, and she has done above and beyond ever since to make me feel like a valued customer. Every time when I have questions regarding my 2018 IS300 AWD, she's the first person I would go to, and she never disappoints. Talking to her doesn't feel like talking to customer service, but to a friend who genuinely cares.

Of course, other staff I encountered at Regency Lexus are also great. I've never understood brand loyalty, but after coming back for a few times, the excellent services I've received here quickly changed my mind. If I need to purchase another vehicle, or my friends want my recommendation, Regency Lexus would definitely be my first choice. Thank you!! two thumbs up and ten out of ten!!!!

I had lots of research on cars and compared the co...

I had lots of research on cars and compared the costs about financing/leasing and a used/new car, visited many different dealers like Toyota, Benz, Audi, BMW, Kia, pre-owned car stores and so on. I couldn't be convinced with the quality of their cars, and I couldn't trust what the dealers told me. Many dealers were pushing me so hard to buy unwanted options and didn't answer my questions properly. However, I have visited this store more than TWICE, and talked to the same dealer TWICE, because his trustful advice and kindness could not be compared to others dealers. I was impressed by his great passion in loving cars and extraordinary services. His response was very quick and he was very polite. I could trust him more than a Lexus advisor, as a friend. His name is Mr. Andrew Ngo. I bought a used ES350 from him. I'm very satisfied by not only having the right car for myself, but also knowing a reliable person. I'm sure that I will come back this store and meet him again in the future. For the last thing, if he says he promises, he WILL keep the promises. Thank you very much.

My car lease with Regency Lexus was ending soon an...

My car lease with Regency Lexus was ending soon and I was looking to get another lease. Byron Luu reached out to me a few times. From the moment I spoke with him, he was understanding, accommodating, and translated my needs into an effective and practical suggestion. I highly recommend Byron for anyone who wants to purchase a Lexus. He is extremely helpful and professional. I will be back in three years.

Extremely happy to get my second LEXUS at Regency....

Extremely happy to get my second LEXUS at Regency. Mario and rest of Lexus team went above and beyond to make deal work for me and best car buying experience ever. This is the second time that I have purchase a car with Mario and the service just gets better. Regency has a customer for life. Thank you Mario !

Picked up my second Lexus from Regency last weeken...

Picked up my second Lexus from Regency last weekend after my first lease was over and the service and professionalism was EXCELLENT as usual!

Derek was very helpful, and made negotiating very easy and stress free.

Everyone in the finance department was very helpful as well.

Be sure to visit the team at Regency for your next car!

Great service from the staff here in general!

Great service from the staff here in general!
My sales, Eric, was attentive and patient with explaining the features of the car and minute details of the sale.
Angela who helped me with the finances side was also very objective and not pushy unlike a lot of sales that try to push extra features on you! She explained everything in detail and suggested better deals for maintenance, which I know I would definitely appreciate in the long term. Thank you Regency Lexus!

Amy Wu was my sales. Regency Lexus is so lucky to ...

Amy Wu was my sales. Regency Lexus is so lucky to have Amy. She has so much knowledge about cars. She not only gave the best deals, also treated me as one of the family members. Because I buying from different provinces, there are a lot questions about the insurance. She was always there to help whenever I had a question. She is either answer my question or one the way to help me find answer. She even remembered my birthday after one year buying a car from her. She also provided me the best after sales services. I will definitely refer her to all my friends and family. Go find Amy for lexus car, You will never regret.

Took my 2020es350 there yesterday to install dash ...

Took my 2020es350 there yesterday to install dash I met with Danny Chen assistant service manager who was very polite well spoken listen carefully to what was looking for then suggested the product work best for my car he even made sure gave opportunity to choose where want to place my dash cam this kind of service is just world class I strongly recommend if got anything dealing with your Lexus car Danny your guy I also want take moment to shout to the tec person who installed the cam Edmond great job guys congratulations continue to fly the regency Lexus name high am happy and please with mr Chen professional attitude towards customer's remember folks if ever go to regency ask for Danny Chen he your guy thank you Danny Chen thank regency Lexus

Nigel thomas
Proud owner of 2020
ES350 F sport

My car lease with Regency Lexus was almost ending ...

My car lease with Regency Lexus was almost ending and I was looking to get another lease with Lexus. Byron Luu from sales helped me with this process. He was tentative and listened to exactly what I wanted. When I went to see him in the dealership he was prepared with multiple options for me. I was very impressed with his knowledge and he helped clarify things that were unclear to me. He advocated for me to get the best promotions I could get. Overall, I am very happy with how he treated me throughout this entire sales. I am also very happy with all the staffs from Regency Lexus that also helped me through this process. I will definitely recommend Regency Lexus to anyone who is looking to drive a Lexus.

I had a wonderful experience at Regency Lexus and ...

I had a wonderful experience at Regency Lexus and I want to thank three people for it: Andrew, Colin, and Lara!
Andrew was really honest and helpful. He offered exceptional advice to help me determine which model would best suit my needs.
Colin is really informative and knowledgeable. He has demonstrated what good customer service should be. He told us everything we need to know about the new car and also secret functions that makes the car more enjoyable.
Lastly, Lara was very patient and knowledgeable. She explained our credit reports to us and offered us professional advise on how to lower our payments.
I would definitely work with them again if I get another Lexus.

Just bought a 2020 brand new NX300 fsport 2 from R...

Just bought a 2020 brand new NX300 fsport 2 from Regency Lexus. Thanks to Mario Hernandez, he treats my family just like his own. He thinks everything for us and tried his best to get the best price for brand new car and also our trade in(2010 RX350). And finance manager David Yang is very efficient for our paper work. Highly recommend Mario Hernandez if you are looking for new or used.

I have no words to describe the amazing service I ...

I have no words to describe the amazing service I received from Derek Jeon, from the moment i spoke with him he was understanding, accommodating and translated my needs into an effective and practical suggestion. I love my new Lexus. Thank you Derek. All the best

Recently bought my first Lexus from Regency Lexus ...

Recently bought my first Lexus from Regency Lexus and I love it!!! Special thanks to Byron and David for the best customer service. The whole purchasing process was smooth. I highly recommend Byron for anyone who want to purchase a Lexus, he is extremely helpful and professional!

I have dealt with the Regency Lexus Showroom since...

I have dealt with the Regency Lexus Showroom since I purchased my 2nd Lexus in 2016. It was time for an upgrade so I returned to see Mario Hernandez, the most wonderful Product Advisor. He assisted me in finding a newer Lexus to Lease. He was fair and truly cared that I was happy with my new purchase. I would recommend If you are looking for something new of maybe not so new, stop by and Visit Mario.

Bonny

Just purchased my first car from this dealership a...

Just purchased my first car from this dealership and they deserve 6 out of 5 stars. The whole team was very professional, efficient, and just pleasant to deal with. My sales advisor, Derek, was especially amazing. He not only met my very high expectations but also saved me a lot of time. He kept me in the loop through out the whole process and I was able to drive out with the car I wanted shortly after. I don't usually leave reviews online but I honestly believe that this dealership and Derek deserve recognitions for their professionalism. If Lexus is in your shortlist, you should visit this dealership.

My wife purchased a car through Lexus regency on B...

My wife purchased a car through Lexus regency on Burrard. We met with George the sales man. Have to say, he made the whole sales process very comfortable. He gave us the best possible deal, and worked really hard to make sure we were happy. Lynn was the business manager and her expertise advise was awesome. Thanks Lexus.

I really wanted to say thank you to Andrew Ngo for...

I really wanted to say thank you to Andrew Ngo for his kindness, great service and most importantly honesty in helping me with my most recent vehicle lease. I would highly recommend him to anyone needing a new vehicle.

I went to all 3 Lexus dealership in the lower main...

I went to all 3 Lexus dealership in the lower mainland and proceeded with Regency Lexus. I stumbled upon sales rep Chris Ting via their online chat service. Chris was respectful, offered excellent service and, of course, a great deal without the back and forth that other dealers make you go through. Best of all, all the costs are transparent and there were no hidden fees (ie doc fees, accessories, etc...) that other dealers try to hide in their quotes and telling you that it's mandatory. Since then, I have recommended Chris to two of my family members and both of them purchased a vehicle from Chris.

First time buyinig a new car and I had the absolut...

First time buyinig a new car and I had the absolute best service I could ask for! Jesse was the most professional sales rep I have ever dealt with. I'm glad I ditched Porsche Vancouver and bought a new RX F-Sport from Regency!

Jesse spent 2 days working with me to find the car that best suited me and walked me through every step of the way. His patience, understanding and willingness to work with me was incredible and incomparable to other luxury dealerships. I had a great experience with everyone at Regency Lexus and would refer anyone looking for a new car.

Byron Luu helped my us with a recent purchase and ...

Byron Luu helped my us with a recent purchase and made us feel comfortable throughout the process. His customer service and knowledge made us feel confident with the car we chose. He was honest and transparent about everything. I would definitely recommend Byron to my family and friends for their next car.

Chris Ting provided great customer service and eve...

Chris Ting provided great customer service and even responded to my texts very promptly. Dealing with him and Angela in business office made purchasing my second vehicle from this Lexus location a great experience. Thank you Chris and Angela!

I had a great experience with Regency Lexus Team. ...

I had a great experience with Regency Lexus Team. The salesperson Bryon Luu was very friendly and personable and made the entire process very straightforward. He kept in contact with me, but was not overly pushy. He explained everything clearly and answered all the questions and made my decision to purchase the vehicle much more easier. Finance manager Angela Wu was a pleasure to work with. She took her time explaining all the details of the purchase and made the whole process very straight forward. On the day of pick up, Colin was very helpful in explaining all the features of the car and getting us on our way. Great dealership !!!

I am out of town customer who is interested in one...

I am out of town customer who is interested in one of the vehicles they have for sale. I am dealing with Eric Lin, product advisor and so far find him helpful and good at communication. Currently, we are in the I am going to talk to my manager stage and I will update this review once things are progressing.

I am not one to do reviews but with the amazing ex...

I am not one to do reviews but with the amazing experience I had, I felt obligated to do so this one time. My fiance purchased her first SUV about a year ago from Howard and could not have had better things to say. So when the time came for me to purchase a new vehicle, I contacted Howard and received the same great experience. No pressure sales tactics, just informative, helpful advice. Linh, their financial services manager, was also a pleasure to work with. If you're in the market for a Lexus, I would definitely recommend you contact Howard at Regency Lexus Burrard.

Excellent service that is easy to access from appo...

Excellent service that is easy to access from appointments to delivery! A giant by brand, but service is as personalised, flexible and friendly as the neighbourhood shop! Please stay that way!

I have just purchased an RX350 from Regency Lexus....

I have just purchased an RX350 from Regency Lexus. My salesperson was Howard Huang. I found him to be very personable and professional. He provided me with clear and concise information to all my questions. Indeed, all of the staff I spoke with were polite and professional. I highly recommend using this dealership if you plan on purchasing a new or used Lexus.

Excellent service, easy to access from chatting to...

Excellent service, easy to access from chatting to appointment until delivery of the Car. Friendly, outstanding communications, easy to get in touch,
A positive attitude. Thank you so much Shane.

Great dealership with great service! I don't norma...

Great dealership with great service! I don't normally write reviews but I was so impressed that I had to share my experience.

First off, big thanks to Derek for getting me in such an amazing car. He is extremely friendly and professional and I highly recommend looking for him if you are shopping for a Lexus.
And also, shout outs to Linh for getting through the paperwork quickly but thoroughly with me. I was in such a rush to drive my new car!

Couldn't be any happier with Regency Lexus and Derek for the entire buying experience.
Go check them out! You won't regret it!

My husband and I are interested in an 2017 Lexus R...

My husband and I are interested in an 2017 Lexus RX350; we called the sales center to check whether this vehicle is still available so we don t waste our time, round trip will take us 80 mins.
Simon, the salesperson, ensured me this vehicle is still there. We got there, 40 mins later he still could find where the vehicle is., he Ask us to go home and said he will call once the vehicle can be located; and it is possible that SUV have been sold by other sales person. No apologies being made to provide wrong information.
What a joke!!!!!! Completely wasted 2 hours of our time. We are never going back there again.

Six years ago, we purchased our first Lexus from A...

Six years ago, we purchased our first Lexus from Amy Wu at Regency Lexus and we were thrilled and impressed with the entire process in regards to pre and after sales services provided by her.

We had decided to trade in our beloved six years old Lexus for a newer one and we engaged Amy for this task. She once again went beyond her duty and provided best in class package that suits our demanding requirements. She did everything professionally and efficiently. We have nothing but good words to say about Amy and we will gladly refer everyone I know to her like I did for the past 6 years.

We highly recommend everyone to reach out to Amy Wu at Regency Lexus on Burrard if you are considering getting a new Lexus vehicle. Amy is efficient and highly professional in handling her customer s queries and needs during the whole process from selecting a suitable vehicle to closing the deal. We have never seen someone who works so hard and passionate about her job and she truly works sincerely for her customers.

I have had such a pleasant experience with this de...

I have had such a pleasant experience with this dealership all thanks to Andrew. I recommend anyone and everyone to go see him. He is honest, efficient, kind and practical. He had ample opportunity to up sale me to features I did not require but he really took the time to understand me and only suggested what was required.

I am most utterly thrilled and it was a pleasure to meet someone so wonderful..thank you Andrew!

My wife and I bought a NX at this dealership. We w...

My wife and I bought a NX at this dealership. We were very satisfied with the service of the Salesman 'Christopher Ming'. He is very highly recommended if you are looking for a Lexus! Nice man, not pushy, very generous...! See Chris!!! Have a great one!

Purchasing a vehicle from Regency Lexus has by far...

Purchasing a vehicle from Regency Lexus has by far been my most
pleasant car buying experience.
I bought an NX 300H for my wife and our salesman, Kennard Wong,
was both knowledgeable about the product and very prompt with communication. He helped me get a very fair trade in value for my truck
and on top of that he was able to get us a very good deal when a computer glitch errored on the vehicle that we ordered.

If you're looking for a vehicle then I highly recommend Regency Lexus and Kennard. They've earned my business for sure!

Decided to renewed another lease. Definitely one o...

Decided to renewed another lease. Definitely one of the best Lexus in the lower mainland. Worked with Jesse Shen and David Yang. They were efficient, diligent and helpful. Other dealerships and sales managers should take this team and Regency as a role model and example of how customer relationship should be.

Friendly service. Explained vehicle options availa...

Friendly service. Explained vehicle options available. Explained sales offers in detail. Explained purchasing options and calculations. No pressure sales. Good follow-up contacts. Neighbouring competing dealers. Beverages available.

I went to different Lexus dealership(port moody an...

I went to different Lexus dealership(port moody and Richmond) Regency Lexus was provided me the best experience, I bought UX from this dealer. My salesman Chris are very professional and friendly, he was the best car salesman I have ever worked with.
Colin(Delivery Specialist) is very knowledgeable about the Lexus, he was provided me the best experience as well.

Consistently a great experience. I'm always impre...

Consistently a great experience. I'm always impressed by how knowledgeable and helpful the sales staff here are. These guys create what is probably one of the best vehicle buying experience out there.

Anyone in the market for a Lexus should check out ...

Anyone in the market for a Lexus should check out a few other dealerships before coming to Regency Lexus so that you can compare. Andrew Ngo is what every car sales should be -- no pressure and very honest. Made the purchase experience very enjoyable. I highly recommend him.

I don't know why some people rate this location lo...

I don't know why some people rate this location low starts. I bought my 2021 IS 300 from George he is one of the best sales person I ever meet in my Life, he did not ask me to buy what they have in stock. He ask me what I actually want what colour what specifications. He was honest and very helpful all the time. Yesterday, I went to pick up my car from sales to Store Manager they all welcome me and take photos with us as memory, they treat me with respect and ensure I am happy with my purchase.
Thank you Lexus Regency Team, I will suggests my friends and Family this location. Thank you for great customer Service.

Special thanks to Andrew Ngo, for my 5-star car bu...

Special thanks to Andrew Ngo, for my 5-star car buying experience. Andrew is without question the most pleasant and professional product advisor I ever dealt with. He blew me away with his product knowledge and outstanding character which doesn't happen very often as I am a red seal HVAC mechanic and work on cars on the weekends. Most "advisors" just make things up as they go in hopes to sell you the car. Andrew, on the other hand, is the first one to prove me wrong and actually teach me a thing or two about automobiles. I recently bought a used car from him and found an enormous scratch on the underside of the front bumper, the following morning. I immediately sent pictures to Andrew and he quickly responded with an apology and promised to fix the unseen damage. Andrew exceeded my expectations by a long shot and I will never buy a car from anyone else.

Thank you for your amazing service, Andrew!

Regards,

Tim

I had a very pleasant experience with Regency Lexu...

I had a very pleasant experience with Regency Lexus. The salesperson Bryon was very friendly and personable. He explained everything clearly and answered all the questions I had in mind and made my decision to purchase the vehicle much more easier. Negotiations are interest-based. They really look to have a win-win situation for both parties.

Regency Lexus has been our dealership of choice fo...

Regency Lexus has been our dealership of choice for years. The service department is always friendly, explains clearly all of the work required on our family car and we feel confident that our car is safe and comfortable to drive. Keep up the great work!
Paul Gagnon

Purchased my vehicle at Regency Lexus with the hel...

Purchased my vehicle at Regency Lexus with the help of Derek, who was fantastic! Not only did he cut me a great deal, he was also very upfront and honest with details and particulars about the vehicle I ended up buying. All of the other staff were also a pleasure to do business with. Would highly recommend to any prospective buyer - and look for Derek!

Very shady and unethical. I was not told a pre own...

Very shady and unethical. I was not told a pre owned car I was coming out to view was smoked in ... And I mean SMOKED in! So bad I had to change clothes when I got home. All the windows were open when I got there.. just disgusting. No warning and nothing in the ad. I drove for 1 hour to get there. No "sorry we totally scammed you" .

What is wrong with these people.

Stay away.

Just bought my brand new UX from Regency Lexus. Ch...

Just bought my brand new UX from Regency Lexus. Chris Ting is super friendly and knowledgable about their products, get me the right vehicle w/ right price and right payment, super happy about new vehicle! Angela and David from Finance department are super professional as well, thanks to them all! Will definitely come back again

I am glad I choose Regency Lexus the dealership to...

I am glad I choose Regency Lexus the dealership to purchase my first Lexus. Derek was extremely helpful throughout the whole process. He was very professional and was able to stay on top of every detail and my concern, which made the overall purchase experience stress-free and pleasant. I highly recommend Derek! Go say hi to him next time you visit Regency Lexus!