Hyatt Regency Birmingham Review

Cricket teams stay at this hotel, 5* - best hotel in Birmingham.

A really nice hotel with friendly and helpful staff. I was here for a workshop so only made use of the meeting rooms but I left with very good impressions of the hotel. Facilities were top notch and the lunch provided was good. The communal areas (bars, restaurants and reception) were all nicely laid out and decorated.

Such a nice hotel. Restaurants were lovely, good was great with some large portions available at the pub. Breakfast was great. Room was about what you would expect from the Hyatt. However the halls of my floor smelled like there has been a pretty bad toilet leak.

Wonderful service from the front of house team, very helpful and approachable. Good gym facilities and an excellent gym and spa. Would definitely return!

Nice rooms and staff, just let down by a very poor breakfast that I suppose is dependent on when you go.

Brilliant place to stay if attending an event at the ICC or Symphony Hall

High Tier Hotel at an affordable price. Really worth the money

Excellent accomadation in the heart of Birmingham.

Hyatt Regency Hotel Broad St Birmingham : my outstanding Experience

It was drizzling and all around me was building work going on. I headed to the Granit Stone Desk outside the Hyatt. I asked the man behind the desk if he would tell me where I could get a Taxi back Home. He said don t worry love I will call a taxi for you. So he ordered a Black Cab for me and I came home Safely.

This was an Awesome, Exclusive and outstanding performance of very High Professional delivery of Customer Service I received yesterday.

Many Thanks

Excellent view of the town. Excellent toiletries. Generally, not what you would expect from a hotel of this caliber.

Had a very welcoming stay. Staff were amazing, went out of their way to help me find a restaurant of my taste, managed to go get me last ast minute reservation on my behalf. I stayed in a king club room which was spacious and clean. Beautiful veiws across Birmingham city, through length full floor to ceiling windows. Room comprised of:
39 flat-screen TV
Individually controlled heat and a r conditioning
Hair dryer
Robes and slippers
Tea and coffee facilities
Minifridge
In-room safe
Bathroom with shower
Offers access to club room, where they have complementary drinks and a wide range of breakfast on offer.

Super friendly staff. The girl providing massage were wonderful, very attentive and really good technique.

Very nice hotel. Could only afford to stay here as we had a voucher though!

My husband and I stayed here the past 2 nights. Unfortunately we had a bad experience. Friday night was fine, but last night was a disaster. We got absolutely no sleep at all. We called the front office 4 times over a 2 hour span and NO ONE did a thing to stop the room party going on next door. We were kept up till way after 3:00 am with a room party next door. There were multiple people in the room, they were loud with very explicit language, not to mention loud music. I'm all for fun, but by midnight it should've been halted. Today, we are both exhausted. We contemplated leaving around 2:30 am, but decided it wouldn't be safe for us to travel an hour home when we were so tired. Each time the front office was called, they said they would take care of it, but never did. It appeared they could careless we were being kept awake all night by the people next door. Today when we were checking out, we asked about their security and told them we had been awake all night long since no one took care of the problem. The lady was nonchalant and said, "I won't charge you for parking".....parking was $24....our room cost a lot more than that and our sleep was worth more to us than a $24 save....I would've much rather them escort the people out the night before who were the issue instead of allowing them to party all night long at our expense. This was just an all around bad experience. I would dare say the night staff knew the people next door to so blatantly let them get by with a room party.

Great stay, but charged for stealing an alarm clock 2 days after i checked out!! And when i phone to query the manager is too busy to talk to me.. Looks like its back to Malmaison..

Ridiculous in room TV system makes it difficult to watch anything but limited channels unless you pay extra costs to watch a limited and very odd film selection. Food in bar/ resaraunt quite poor quality and poorly cooked and staff forgot items. Not an expensive hotel quite suitable to standard of service. Pool is quite nice though.

So I ways stay in this hotel in Birmingham. Staff is friendly. Swimming pool and jacuzi spa facilities is amazing. Overall perfect

Nice hotel but needs a bit of maintenance work done!

Everything was fine except they obviously were in confusion about which rooms are occupied and which not (my room was already occupied)

I got the opportunity to stay here for a couple of nights on new years eve and day.

The hotel looks nice and is in a good location. However, the service received was not of a good standard.

Arrival:
Firstly, when I arrived, I was told by the concierge that I could not park In the hotel car park as they apparently had no space, this was obviously not true as I did see a handful of spots that were available when I questioned this I was told they were reserved disabled spots... I then explained that my partner was unable to walk long distances due to an injury and was advised that the alternative car park was just 'around the corner and a 3-minute walk' and that I could drop my partner and bags in the lobby. Having no choice I left the car park only to find the concierge offer a spot to a more flashy car than mine. in addition to this that 4 min walk was actually 10 minutes...

Hotel Room:
The rooms were nice and fully furnished and reception staff was polite, unlike the concierge.

Cleaning and staff:
staff across the building were polite and helpful, I asked for some slippers and they came promptly.
Cleaning on new years was not done until 7 pm. Really not pleased to find my room not cleaned and freshened up after I returned back.

I had a quick nap only to be woken up to someone whistling in my bathroom.. turns out it was the cleaner.. who did not notice I was in bed... very traumatic experience. In addition to this on two separate occasions, my door was opened without staff knocking prior to opening it... which I found absolutely frustrating.

Breakfast:
Breakfast service was fast to get seated. However, the quality of breakfast and service was absolutely ridiculous. Firstly the variety was very poor in comparison to other 4 star hotels in the area and not worth the premium price.
I had ordered fried eggs and pancakes. My pancakes arrived cold 30 mins after I ordered them and my eggs did not come at all. I notified staff 3 times only to be told they 'were coming and the kitchen staff was busy'. After waiting an hour I gave up the wait and headed to reception to make a formal complaint. I was then told that I could not get a refund now or any other days I was staying as I had already pre-booked breakfast. which was a shame, I was told that I could get free room service and that there would be no charges. However, when I checked my invoice I had seen I was charged.

Overall to sum up my experience not what I expected from a 4-star hotel. Fair enough, its new years but seriously disappointed with the concierge, housekeeping and the premium breakfast I paid for. However, I can say the views are nice and the staff were friendly and helpful. the Birmingham group definitely falls behind standards compared to other hotels part of the Hyatt group I have stayed at.

Hope my feedback helps and I hope you don't experience the same service I did.

Very nice hotel in central Birmingham... possibly the only decent one!? Not quite perfect, but good guest rooms and facilities, as well as function rooms and common spaces. Excellent team, doing all they can to help with anything and everything.

Clean and modern rooms and reception. Nice amenities. Bathrooms are clean and new, but could be more luxurious. Friendly staff.

Great location, clean spacious rooms, friendly staff. Everything you need in a nice hotel.

Was just passed by...... It looks posh from outside.

When staying in Birmingham this is my go to hotel, it is lovely. Would always recommend it

Nice room, plenty of plug sockets, cool view from lift as you go up

I find it so difficult to give a 5*, I have given a lot of 4*'s but when it comes to 5* my fingers just freeze! Everything needs to be not just beyond exceptional but personal also. If you can't make me feel special you don't deserve a 5* but stay at Hyatt Regency, Birmingham was an experience in itslef. Stayed there over weekend with my wife. I have stayed in few hotels in Birmingham but this was by far the best hotel I stayed in.
Thanks George for making our stay so pleasant and special. I know you had your challenges but glad you overcome and it only made us feel more privileged. Special mention of Mohamad and Simon too who showed genuine interest in what we needed. Thanks a lot.
Now few things about the room: We booked King Room with View. First we got city view, won't recommend it right now due to all the construction going around the hotel. City View is east facing and can have a really nice morning view, if you are lucky! We requested to move to canal view, personally I liked it more than city view. Canal view is west facing and can have a pretty nice view too.
You can see both city view and canal view in the pics I posted.
The hotel itself is about 7-10mins walk from New Street Station and just off Broad Street, perfect location for shopping or food.
Did I enjoy my stay at Hyatt Regency? YES!
Would I stay here again? ABSOLUTELY!
Would I recommed this hotel for anyone planning to stay in Birmingham? DEFINITELY!

Room service throughout our stay was more than 5 star. The Hotel Manager Mr Mohamed Badra was very accommodating and extremely helpful during our time here. The staff couldn't do more in making us feel welcome. The rooms were faultless and location and atmosphere was excellent.

Enjoyed using the pool facilities. And the viee from our room was beautiful. You do need to pay slightly more for spa services bear that in mind. Friendly staff. Room has all basic amenities. We stayed comfortably.

Beautiful hotel, conveniently located in the centre of the city.

I went with my wife for our first not away in 9 years and we loved every minute from friendly helpful staff to comfortable clean bright room and even though it over looks the busy Broad Street nightlife you could hardly hear I thing

This is a superb city-centre hotel, ideal for business or pleasure. Excellent public spaces - lounge with PCs & internet, restaurant, bar 'til late. Extra large rooms. All the staff are incredibly polite & efficient (I called housekeeping to ask for an extra blanket and it was brought to my room in about 5 minutes). Remember to bring your swim suit if you want to make the most of the facilities.

Nice hotel Best for the ICC exhibition grounds in Birmingham they even have a connecting bridge to the ICC, breakfast is excellent. I had a small problem with my room and they offered a 15% as compensation which I valued because they care about their customers.. Train to airport only about a 10 min walk pics show view from the room and entrance

Good but some staff obstroculous and unassigned to requests, quickly remedied by a word with their managers!

Beautiful place to visit, Customer service second to none. Recommend to anyone.

Nice hotel, I would not give it 5 stars though, the environment within the hotel was not very welcoming, I stayed there 5 years ago for my wedding anniversary and was highly impressed however it just feels like a place that only wants money now, with the staff looking over worked and underpaid, happy staff means happy hotel! I will not be staying again, better off staying at the Radisson!

The hotel is in a superb location and the rooms are clean and comfortable. My only negative experience was checking out. It was at 9.15 am and there was only one person on reception for 20plus minutes. This lead to a queue forming and a long wait at a peak check-out time. Being a major international brand this is shoddy and I am surprised there is not an Express Check-Out option

Great hotel in great city. Friendly staff, clean room, great view. 10/10

Top place. I stay here once a year for an event next door at Symphony Hall. Absolutely no problems at all with the accommodation. Decent room rates are a bonus of course, and the hotel is located right amongst the action.

Good location on broad Street, opposite symphony hall Bar had good atmosphere, and especially liked the bowler hat lights :)

Stayed here 2 nights. The parking is a major issue if customers are arriving with their car. It's very inconvenient and extremely expensive for the parking so unfortunately dampens some of the staying experience. The hotel is clean and sophisticated, many complimentary items. Staff were helpful. The swimming pool is very very cold strangely and we noticed many people who found it cold and used the jaccuzi and sauna instead. Overall experience good but because of the pool and parking I'm not sure if we would visit again. The heating is also questionable, quite cold in the room, if the weather's good, location is good in middle of town.

Poor service. No parking. Difficult to find. Parking issue is grave. Roadworks make it even worse.

Great location, well maintained hotel and friendly staff. Bar mocktails were however a let down.

Best hotel in Birmingham. Great location, lovely rooms but slightly pricey

Good services Excellent Room..The indoor swimming pool is awesome

Good room, good room service, good breakfast. 4 stars for the hard sell to upgrade at check in

Really enjoyed this hotel.... did not want to leave so soon great spa nice bar .... Lovely staff beautiful hotel ... will return

Christmas menu was awful but the standard menu a rooms where brilliant but very expensive.

Lovely place. we came here for our 10year wedding anniversary last Christmas time and it was magical.
Only one fault, we got locked out of our room a few times, I think we had a dodgy door or door card.

Very good stay. They did forget some arrangements for my room but was quickly amended by friendly staff. Lovely big rooms. pool very good and the 'Crownie' dessert was heaven.

Highly recommend. We came here about 6 months ago and didn't have the best time (hair in food).
We were served my Jade (the manager) and she was so lovely. We couldn't ask for better service!
My opinion has dedicatedly changed if this place and I can't wait to be back. Highly recommend, especially if you're looking for a friendly, exquisite and professional experience. <3