This was my experience...

This was my experience...
Problem #1 - Salesperson gave me and my wife the keys to test drive the car, after driving it I made the decision I was going to buy it so I started discussing payment options and during this time I asked the salesperson multiple times if the car that we were negotiating was identical(feature wise) to the one I test drove, and multiple times he confirmed it was. To my surprise, after actually signing the papers and driving the car home, it did not have the same features as in the one I drove. I called the salesperson and was told that the car I purchased was "package one" and the one I drove was "package two". If I wanted "package two" it would cost me about 10-15% more. I'm aware that dealerships usually give you a more fully featured car to test drive so that you can get the best experience and entice you to buy it, that's why when I was negotiating I made sure to ask multiple times if the car was identical. Honestly, I'm very disappointed and my 1st time Lexus owner experience is ruined.

Problem #2 - After I was given the keys to my car I had no help to finish setting up my car, I had to call them to actually get some support to understand how to get things done.

I won't be coming back for any business in this place. I hope this serves as an alert to people out there... don't trust just in the words of the salesperson, make sure you go into detail when looking at what you're getting. I learned my lesson the hard way, don't do the same.