Very fast shipping, everything complete and undamaged. The air conditioning arrived much earlier than the specified date, which I was very pleased. The assembly and the connection, which is problem-free and the function is TOP! I can only recommend it to everyone. Customer service is very friendly too! I will definitely not have ordered here for the last time! :)
I bought an air conditioner at Rednux, fHeiko 3.5 KW air conditioner super.
But would never buy from Rednux again because the service and customer service are not
can be reached.Only a hotline.
The worst thing I've seen so far with online orders .....
At first everything makes a professional impression, quick offer, advice on the phone, even an offer change is quick and easy.
When the money has flowed, the disaster begins ..... Deliveries come piece by piece or, as in my case, incomplete. Suddenly nobody can be reached anymore, countless e-mails are obviously ignored and not answered. For weeks now I have had an air conditioner in the corner that is not working because parts worth 250 are missing ......... only one thing remains, to call my lawyer.
Customer number: 159796
Order number: B423012
...... it would be nice if something would move now .....
Great price, delivered on time, communication ok. Recommendable
Friendly and fast processing, goods arrived well packaged and in perfect condition.
Assembly was carried out promptly and professionally.
Disastrous company! Finally, after three weeks, I have found the systems that were offered as immediately available when ordering and delivery within 7-10 days was promised. However, all paid parts in the same order such as 10m refrigeration pipes are not included. Today I called the customer service several times, they CANNOT see the status of my order in the system, have no idea how to proceed with my order, whether more packages should come (no automatic notification to me). Very unprofessional! The customer service always offered to call back, but never reported. The statement was always: my colleagues are all talking ... Does the company only employ interns for the summer holidays who have no access to the internal system?
Great service with competent advice and the mediation of a very great specialist company for air conditioning systems
I ordered and paid 3 weeks ago and the air conditioner is still not delivered. The contact person keeps changing, the promise is made again and again that the delivery will come the next day .... and the seller who bought me the device can no longer be spoken to, just as little as the management ..... In the meantime I have Called at least 10 times and wrote various emails and there is no callback or response.
I canceled my purchase today and set the repayment deadline.
I RATHER BUY IN THE TRADE !!!!
Great service, great advice .... Price-performance ratio is right. Of course you can get cheaper devices in the hardware store, etc. But they are not yet built in .... You need a specialist company and find them ...
The installation company from Darmstadt is to be mentioned here with praise! The guys did a great job, examined the walls very carefully, worked very cleanly and also responded to customer requests without being annoyed. On the contrary, they did a great job. To be recommended without reservation.
After two devices were wrongly delivered in the first delivery, exactly the same (wrong) devices came again the second time .......
Addendum May 5th: After "only" four weeks a real device was delivered - but only one. The waiting time - now 7 weeks - continues.
One device is still missing on June 14th. The air conditioning is not working.
The waiting time is now 3 months.
I ordered an air conditioner in February (02/18/2020), until today it has not been delivered! There is practically no telephone availability.After the written cancellation (04/05/2020) of the air conditioning, I wanted my money back. To this day I have neither received my money nor a confirmation of the transfer back (May 12, 2020) and nobody can be reached by phone!
Everything went very well,
Only the assembly date is very long due to the high capacity utilization of the subcontractors.
The installation took place 8 weeks after the purchase of the system.
ordered on 09:09:18 on 10.09.18 EUR 2,000.00 for Duo air conditioner debited. Called twice, no callback! E-Mail on September 18th, 2018, no reaction! No binding delivery date, nothing at all!
I have paid via PayPal and I can withdraw the direct debit.
I've never seen anything like it ... speechless in Worms
On June 18th, 2020 I ordered an air conditioning system which should be there within 3-5 working days. To date I have not received any delivery and there is no response to emails either. That was probably the first and last time I ordered this.
Appendix to REDNUX's answer.
I have a screenshot where you can see "immediately available".
I am also surprised that I get a direct response after the rating and that my emails are not even responded to.
Because of this, I just canceled the order. After the summer I don't need air conditioning anymore !!
It's amazing how customers are dealt with here.
If the reimbursement does not take place in the next few days, I will not hesitate to give everything to my lawyer.
Best regards
Mario Braun
Great work by the fitters, clean and fast, 2 air conditioning systems were installed in one day, the telephone support was great, I can only recommend it
Very quick, friendly (and unobtrusive!) Feedback by phone upon initial contact.
Then during all phases (advice on device selection & offer, device delivery, assembly planning) very competent, friendly and timely support and exchange according to my request, usually by email.
A Multisplit Duo device set was installed very carefully and neatly by 2 fitters yesterday within one day and extensively tested with instruction.
I am completely satisfied, very happy to have positive criticism and recommendation!
Dr. Klaus Elian, Regensburg
Price performance is great. Air conditioning ordered and was delivered immediately. Installation was not a problem for me. Everything done and assembled in 4 hours. Material all available as in the description. The nights were relaxing thanks to the climate. A big thank you to the rednux team. With pleasure and again and again!
Completely satisfied from the initial consultation to installation. Inquiries are answered immediately. Very friendly contact. I can only recommend. ***** Many thanks
Service phone bad!
I've called several times because I wanted to know when the delivery will be made. The employee (s) cannot provide any information, and the specialist department always agrees to call you back! Nobody has contacted me until today! So callback promise is to kick the bin. Availability of systems with 3-6 days is laughable! During this time, the system may never come with a few small parts, but nothing more! Better to spend a euro more and then have better service! I cannot recommend Rednux from the service!
I ordered an air conditioner on 7/27/19 and paid for it right away and I'm still waiting for my delivery on the phone, I'm always put off from one week to the next. Mfg her customer M. Hanke
Request for quotation was answered relatively quickly. We also responded quickly to queries.
But when the contract was signed and the system was paid for, we started.
We do not respond to inquiries by mail. The delivery date was only met after a cancellation (by registered mail) was threatened. Goods were delivered without registration.
An appointment for the installation has been agreed. The system should be installed 6 weeks later on Monday. 1 day before the installation we were informed by email that the date had to be postponed by 5 weeks. Of course, nobody can be reached by phone, no response to emails either.
Asked directly via the installer, thereupon the appointment was only postponed by 14 days.
The deadline was then kept. I have to say the assembly company worked cleanly and quickly. There is nothing wrong with that. Praise to the two fitters, went great.
Since 2.07 the payment has been received via the hotline, nobody has a clue and nobody can help me. Email is not answered either
No information via the customer portal either
They just keep the customers waiting
Will never order anything here again.
I could reach someone but nobody can tell me when my order will come.
My question is just not answered is a mess
I canceled everything but they don't send the money back either
The offer came very quickly and it was very detailed. Changes were also reacted to very quickly with a changed offer. The prices in the offer were definitely competitive. But then I decided on a regional provider during the Corona period. Contact was always possible and friendly.
Incapable company offers in 3min, hahaha after days, mail came with queries after calling back, an hour later, my request and the mail from rednux could no longer be found.
Trust works differently
Now no longer interested in me as a customer
I am very satisfied with Rednux. Rednux responded quickly to our questions and handled them professionally. Super device is of good quality (Heiko 3.5 kw). Super performance. Great price. Rednux gladly again and again.
R. Kahraman
The air conditioning was ordered and paid for in December 2019. After several inquiries we were put off again and again and were offered new, more expensive systems that are supposed to be available quickly. Again and again there was only sluggish feedback on the delivery date when asked. After setting a final deadline, we canceled the order in June 2020 and received a notification with a refund. After 4 weeks still no money has been received.
We have now handed the case over to our legal advisors.
It looks very conceptual to us and we cannot recommend this company !!!
First of all: I am a very satisfied customer!
Everything went smoothly from the initial meeting to assembly. I got what I wanted on time. As a customer, you are asked to do a little research beforehand. What devices could be useful for me and most importantly - measure correctly (pipe length). I can imagine that problems arise here from time to time when someone has no idea. Perhaps ask someone for advice here, who knows what he is doing and supports the planning - because even if the consultants at Rednux are good - they are not on site.
The advice was great and the assembly was good, except for the little things.
And if you only order a climate in midsummer, you have to queue up. Therefore, it is better to start the ordering process early in the year.
Perhaps you should make an appointment with the commissioned assembly company during the overall process - so that extra costs (because the pipe length was measured incorrectly) can be avoided. But since I did my homework, everything went according to plan.
You have my recommendation!
Everything went very well, from the first contact to planning, assembly and final completion. The specified dates and the estimated costs were met. Smooth 5 stars.
I can report from my own positive experience that we have not regretted our initially skeptical decision to buy our air conditioning from Rednux. We had to wait almost 3 weeks from the placing of the order to the assembly date, but in view of the boom in air conditioning manufacturers this year, that wasn't to be expected otherwise. The entire Kaisai (Focus) system works perfectly.
Thumbs up for the good, competent and always friendly advice and support. Thumbs up for the assembly team, too, cleanly and accurately installed.
Offer, communication and handling were very professional and quick. The air conditioners were also delivered quite quickly.
The assembly was then carried out very cleanly, safely and in a friendly manner by another entrepreneur.
Everything works, the price was very competitive, the work was very good - recommendable!
Very fast delivery and good disposition of the assembly team.
Assembly: very good!
Processing in advance: satisfactory
I ordered an air conditioner here and Rednux earned the 5 stars for handling and shipping. The air conditioning was cheap, delivered much earlier than expected and the customer service super friendly. Very recommendable.
Ordered on June 22nd, 2020 and the goods are still not there. On request, where and when my order will arrive, it was 7-10 working days after the order on June 29, 2020. It's been 4 weeks now and no one answers my emails anymore. I would never order from rednox again.
Hotline? If you need help at Rednux you are lost. 24 hour hotline? Press the one: Please go to our homepage. Press the 2: please go to Help and Support on our homepage ..... Joke!
I ordered and paid for an air conditioning set on 06/14/2020, unfortunately only the wall bracket has been delivered until today (07/22/2020). No answer to multiple letters "where my job is" and nobody can be reached by phone! I would NEVER order anything here again, certainly not with prepayment!
Which email address can you contact to get an answer? My order number is 312847
I've ordered air conditioning and have already transferred the money. But what did Rednux receive?
Nothing, no air conditioning and no tracking number.
I tried to reach you several times, but I am always forwarded to a colleague who simply says: I don't know or have no information about it.
Even though a tracking number would be sent, the man at customer service said I haven't got one to this day.
And now I'm getting into trouble from my boss because Rednux doesn't know when the delivery is due.
07/23/2019 update
After a month you responded to my comment! Okay, but not on my calls and emails.
If you are really interested, I'll write you the order number (9935883).
I'm really sorry that I had to give a star.
An excellent shop, fast, transparent, customer-oriented
gladly again
On April 30, 2020, material was sold for 2400 until June 18, 2020, unfortunately I only received half of the goods. Rednux hotline .. which hotline any people in the home office, yes we'll get in touch, what a shame I'm waiting for the call until now. It's a shame that you have to stress out about Trusted Shop and Paypal, then an email came, not a call like 5 times requested on the hotline. Corona is to blame .. You could have said that in person a long time ago .. CUSTOMER SERVICE = 0. How can you make it up again? Rednux now shows what customer service is, even in a crisis .. I can only advise everyone against Rednux, has no idea about air conditioning anyway !! The sellers on Ebay do more customer service .. Very sad REDNUX !!!!
Maybe you have balls and call me ..
Never again Rednux ..............................
The air conditioners are very cheap. Mine was delivered quickly (straight from Poland). The operating instructions are imprecise as far as the installation is concerned. What a cheek in my eyes: To advertise with the 24 hour service phone. Of course, only a call center will answer (also on weekdays) that has no idea and says you will be called back the next day. Unfortunately, that doesn't happen (despite two attempts).
Unfortunately I have to agree with the previous reviews and say that there seem to be massive problems in this company. I have air conditioning on April 14th. Bought in 2020 and received no goods until June 19th, 2020. I was informed of the dispatch of the system by GLS on May 21. confirmed by email, but I never received anything. After several telephone inquiries (call center) I could never be helped and a callback was never made although promised. Letters to the shop or the accounts receivable department also went unanswered. A shame for such a company. I hope someone in charge will contact me so that I can change this entry in favor of the company. My Kd. No. is 167009 and the order 308829. I'm curious what happens.
We are very satisfied with the installation of our air conditioning system by Rednux. The delivery of the devices, super packaged, on time and the assembly was carried out very professionally in an incredible 2 hours.
The resulting dust was sucked off during the drilling work. The workplace was left clean and cleaned.
The two fitters from Saleem were very competent, friendly and helpful. The function and maintenance of the system was explained in detail. Finally: the air conditioning works flawlessly: cools very effectively, is economical in consumption and is also very quiet.
We are well prepared for the coming heat wave with the system and will warmly recommend the Rednux company.
Addendum ...
After we have canceled the order the trouble continues ... Rednux refuses to refund the deposit !!! Of course, nobody can be reached by phone.
A star because zero is not possible.
We paid our order on March 26th, 2020 ... The delivery should come before Easter, unfortunately it is not. No employee feels responsible if someone can be reached. No answer to e-mails, no callbacks, management is never in the house.
Appointment with the lawyer is made!
I can only say FINGER AWAY, RIP-OFF !!!!
Delivery and assembly went well and as agreed.
Small complaint on my part was resolved quickly and customer-oriented.
Overall, I am very satisfied with the order, delivery and assembly.
Any time!
Super fast delivery, I installed the system myself. Everything great
It's the very last service you can think of. Actually, Google should also award minus points. The fact is: They only sell - in any case, you will NOT get air conditioning on the wall for months!
(Interestingly, the positive reviews are always about the "fast delivery service". But most of them wanted a quick assembly and not a quick post ... There is nowhere to be read of a successful assembly.
We - and dozens of others in the networks - have been waiting for craftsmen for weeks. Fast delivery alone only means that we have boxes standing around. We do not have a contract for boxes we have a contract for the installation in the air conditioning system! And please: could you please stop the advertising nonsense. Rednux sends bombastic emails with Congratulations. Two more days, the tension rises .... The craftsmen are coming! "
With the weeks and various appointments you have actually lost all hope, but that sounded a little hopeful. Much too early happy, hours before the appointment was completely canceled. Inquiry at Rednux, they didn't know anything. And then did what they always do: gossip, explanations ... and promise a new appointment, again two weeks later! The sixth or the seventh round?
If that was the culmination of the day before yesterday with the threat from real craftsmen , it can be topped. Because even though Rednux WHITE! that the craftsmen were NOT there, there was such a lively call today, how satisfied we are with the craftsmen?
Is that satire or arrogance?
In any case, it is high time that someone FINALLY took action.
Incidentally, we are against using customer no. and order number to act, these problems cannot be solved in "social networks". Not to belittle either.
Today was the next appointment, again we were prepared, the craftsman or Rednux neither apologized nor canceled. It's such audacity.
THE BIGGEST FRAUD COMPANY
THAT I EVER GET TO KNOW
Goods ordered on express, should arrive the next day.
Air conditioning did NOT come of course
After a week I got in touch ...
Nobody can be reached by phone ... just a call center that neither has a TrackID nor any other answers. There is only ever one callback, which of course never comes.
Everything paid in advance, of course! Own stupidity.
After 14 days we got the device where of course half is missing.
Call center .. No information .. Callback ... that doesn't come .... the same scam as always!
With a little emphasis I demand someone from the management, where of course nobody can be reached.
Now the thing goes to the lawyer!
PEOPLE I CAN ONLY SAY YOU - NEVER AGAIN !!!!
FINGERS AWAY FROM THIS COMPANY 14 days without feedback until today.
2 times I requested a fairly specific offer via the homepage and looked for contact once by phone. There was no response to any of the inquiries. I was quite prepared to spend a larger sum on a multi-split device, but will now realize this with another company. The process flows should definitely be optimized here.
The order and delivery went very well, if not exemplary. The problems only started after that.
An air conditioning system including assembly was ordered. The goods arrived on time and well packaged. The assembly date, however, dragged on. It was probably difficult to find a specialist company in my area that wanted to take on the job. In the end there was a company that did the assembly, which in itself was done well. The system test was also done and we were all happy. Until the system was actually in operation for a longer period of time. Then it turned out that there was a leak in a condensation water hose and that the condensation water is now not being transported outside but instead seeps into the building through the leak in the hose. Since the hose is stowed in the false ceiling, it took a while until we noticed it. Namely only when it has dripped from the false ceiling. Anything can happen, it's annoying but normal. However, it is not normal that I cannot reach anyone at Rednux to discuss how to proceed. I have already opened 3 tickets for this (3885, 3887, 4016) -> no response. I tried the phone -> no response. I wrote to my account manager at the time -> no response. In the meantime I have reached the assembly company, which is 'on vacation' and would like to contact me again when the vacation is over. Really great Rednux. Great customer service !!!
Conclusion: what use is the good order process if I am left standing completely alone in the rain afterwards. Therefore, my conclusion is also: Inadequate.
Update: Rednux has now responded and contacted me. The handling with the assembly company was bad, but at least everything works now. The customer service worked better after my entry here. But should actually work without complaints .....
Everything went super.
I can only recommend it.
Lg.
Unfortunately, our complaint has not been answered for two months and there is no competent employee available for discussion. This is not a company that we can recommend ...
Dubious!
I canceled my purchase and called 3 times.
The company does not get out with the money, had to turn on PayPal for clarification!
From consultation to delivery, a great process. Very friendly and my system was delivered very quickly.
I was able to download all documents in German for my device from the Rednux website. In this way I was able to carry out almost all the preparatory work required for commissioning by the refrigeration engineer.
Now summer can come in the attic - thank you, Rednux team!
I was very happy with everything. The service and the processing of my request was very detailed and quick. I received a response to my calls the next day at the latest, but due to this year's heat wave, I had no problem with the slight delay. Our new system works perfectly. Also a big thank you to the team of technicians who installed everything wonderfully here. I can really only recommend Rednux.
I have to say I am really satisfied. I bought the system with assembly and the offer came almost immediately after completing the configurator. The price was really good (I know because I had an offer from a local company). The air conditioning came by freight forwarder on Thursday afternoon and the fitter arrived on Friday as promised. It has z.c. It took 5 hours to finish everything. I was skeptical at first, but now I have to say I had to wait a few weeks for the appointment but I think that's normal because everyone wants air conditioning at the moment.
My conclusion: It is exactly what I was looking for just about my air conditioning. Now we're considering getting a second one for the top floor.
Very good contact and advice, great value for money. Very fast delivery and commissioning after self-assembly. A whole new level of comfort with the split air conditioning system from LG.
Air conditioning cost us around 10,000. Has not been running for a year and is already defective. Warranty expires on June 28th, 2020. The repair report to the technician who commissioned the system. The message was reported at the beginning of June. His statement was that I still have to go on vacation and he has not rearranged for over a month. I never even reached him by phone. after no response from the company, I turned to Rednux and was rejected by Rednux without consulting the technician. Reason outside of guarantee period The repairs were not covered by the guarantee or were refused by Rednux. it's very annoying. Stay away from this provider.
Our air conditioning units were delivered on time and were therefore fully within the delivery time stated in the portal.
Everything was well packed and complete.
Communication by email was perfect. Thanks a lot for this.
The new customer portal is very well structured and manageable, so to speak with all the bells and whistles for information in one place.
Order on June 24th
Delivery of the air conditioning by forwarding company went "quite" quickly ...
Delivery of the accessories via parcel on July 14th, the article was only shipped when the problem was reported via PayPal. Unfortunately, even after 5 emails to all known addresses, fax, letter and PayPal messages, I have never received an answer.
Telephone hotline refers to e-mail contact, chat refers to e-mail contact. Without a result you go around in circles!
Now I will also return a wall bracket because it is not needed. I have in mind that this will work smoothly.
Order number: 313559
Invoice number: R539312
Delivery was almost as fast as promised, but there was no clear information on the phone. Operating instructions for the air conditioning were in Polish. Otherwise, everything works fine. Thank you so much!
From the telephone consultation to the delivery of the air conditioning system ordered with subsequent installation by a specialist company, everything went really well. I am completely satisfied and can only recommend Rednux.
We bought a system back in the spring that was installed in time for the heat wave at the end of June. Given the prepayment, I was skeptical, but took the risk. Our request for brown cable ducts has been rejected. The installation team from Dortmund was great, and the brown sewer wasn't a problem for them either. They have it in the car anyway.
Conclusion: Rednux OK
Installation team: Great
There were a few difficulties at the beginning. But afterwards great service and great employees. Will order everything there in the future. Love from
An air conditioning system with immediate purchase price payment was ordered.
An alleged shipment with a delivery date was confirmed within 2 days.
Delivered ten days late
After the last hot summer we thought about getting a split air conditioner for our bedroom. Split because all other devices with a hose connection are of no use in terms of room cooling, but are only pleasant when you sit or stand in front of the exhaust grille Installed. Upon request and specifying the planned installation situation, we received a FIXED PRICE OFFER for less than EUR 2,000! for a 3.6KW air conditioner including delivery, assembly, commissioning and operating instructions. The delivery was made on time. Likewise, the subsequent assembly, during which no dirt was left behind. All in all, a perfect facility, an affordable price and perfect service.
I ordered an air conditioner from this company, unfortunately the indoor unit arrived damaged, I believe that the fault lies with the manufacturer. But I was able to solve the problem with a washer. Unfortunately, it took a while to get permission to do the repairs myself, because I wanted to make sure that the guarantee would not expire. But when the answer came, I was called by rednux on my own. Normally I would subtract a star for it now, but due to the corona it may be difficult at the moment.
In our company we have 7 rooms with air conditioning.
Good advice! Top processing!
Very reliable and problem-free.
All promised dates met exactly.
Commissioning and instruction perfect.
Questions answered promptly afterwards.
We can recommend the company!
I have nothing to complain about and say thank you for your support! We will definitely recommend rednux.
The hotline always has different excuses and different representations of processes. Sometimes the sales department is responsible, you should call at 10 o'clock. The next day there is no sales person who is responsible, only the hotine. And now after 3 weeks an error should have happened and I should wait another 2 weeks for my order. Never again!
I would strongly advise against doing business with this company. The order goes very quickly, the delivery of goods only after several complaints. The transport is carried out by an Eastern European forwarding company who do not speak a word of German, do not have a stretcher, etc. with them. If you have any questions, you will be connected to a call center who cannot help solve the problem. The biggest problem, however, was the installation of the air conditioning. Despite the binding installation period (2 weeks) specified in the contract, no notification from the company. Only after the threat of the contract termination, 3 plumbers who were absolutely non-German-speaking, came without tools, but left immediately because they were not able to do the installation.
Conclusion: in June air conditioning ordered, in September after a lot of trouble the money was returned. I have to start all over again next year.
It is your own fault if you order from this company !!!!!!!!!!!!!!
Order number 3575 B416457 for the manager, then you don't need to ask for it and you can keep playing for a while.
I can only complain about the lousy customer service from Rednux. Here is my little story: I already ordered an air conditioning system from Rednux in November 2019, the installation did not take place as promised at the beginning of January, but only after a few back and forth in mid-January 2020. The problem was that the fitter did not contact the beforehand Rednux kept the coordinated drawings, and the system installed in the wrong place, after a complaint and a few back and forth the fitter came by again and corrected his mistake, and installed the system at the previously agreed location as specified on the drawing. I thought everything was fine, but I wasn't. From May onwards I put the system into operation for a few days and found that the condensate was draining uncontrollably from the sewer via the power lines, the condensate line is missing as prescribed in the Rednux installation instructions. Then I turned to Rednux several times and asked for an extension of the condensate line, or asked for a clearance certificate for operation, since Rednux specifies a sufficiently long condensate line in the installation instructions. The fitter then called me and confirmed that when he corrected his first incorrect installation (system installed in the wrong place), the condensate line is now too short, but he sees no problem in it. He couldn't or wouldn't tell me why he didn't extend the condensate line according to the installation instructions from Rednux. I then complained to Rednux several times by e-mail, I have not yet received a reply.I gave Rednux the opportunity to solve the problem by tomorrow 23.07.20, since I have legal protection insurance, I will get one after the deadline has passed Call in lawyer.
We are super happy with the new air conditioning system. Kudos to the entire process and the great support in our planning.
Everything worked well except for the delivery time, maybe also due to Corona. Still 5 stars !!!!!!!!
I ordered a multisplit air conditioning system through Rednux. This was delivered quite quickly. Unfortunately, the first assembly company canceled me at short notice (Corona - too few employees). Then it got a little bumpy and I could not reach Rednux several times and I was not called back by support. In the end I got a call back from a nice lady a few days later and all problems could be resolved, including a new fitter and appointment.
I think a lot of the problems were caused by Corona.
The price already calculated was kept by a few euros. The air conditioning technicians worked very cleanly and correctly. I am very satisfied and have 2 cool rooms :-) In other words, recommendable!
Can not be recommended I was advertised immediately available for 1 month no delivery after several telephones and we call you back nothing happens all immeasurably overwhelmed never again I'm curious whether I get my money back.
Completely incompetent advice. Please take the time to read reviews and experiences of other portals. For my part, I quickly turned my back on an order after I was told to put the hose from the mobile air conditioner on offer in the flower pot of a houseplant. This would have the advantage that the houseplants are watered at the same time.
Without words!!
The device was delivered within a week, the contracted company contacted us after 3 days and installed the air conditioner within 10 days. The advice from technicians from Rednux was very helpful, competent and More
Over 2 months late. 8 Although agreed, no concealed work will be carried out.
Settlement wasn't the real deal. Montage got everything out again. Very quick and competent.
The air conditioning I ordered was delivered to me within 4 days.
(Mid-August during the heat wave !!)
With a little manual skill, self-assembly is no problem.
I have a system with 7 meters of refrigerant line.
Assembly takes approx. 4-5 hours.
The system was already pre-filled with refrigerant.
We use the system in a single-family house and use it to cool 2 rooms of around 20 square meters each.
The performance is absolutely sufficient for this.
Everything went super. Even on request on Facebook, friendly and helpful within a few minutes. I can only recommend Rednux.
Everything went smoothly, both ordering and assembly
Delivery delay of 4 days!
Called 6 times in 4 days and there was not a single callback from the company.
Again and again I was told on the phone that someone would call back, but I'm still waiting for that.
With a purchase of almost 1500 you can already expect a certain service and that is definitely not the case here!
Very unprofessional I will never order anything there again!
So far I have sold and installed 8 devices. The grays come from Poland and are quite OK. No complaints so far. The customers are satisfied. What could I want more. And the price???? Unbeatable.
Top
Quick offer, good price / performance
Despite Corona19 everything went well
nice advice clean assembly including instruction in the operation
I will continue to recommend REDNUX
Thank you that everything went so well, here some can learn a slice of service friendliness and reliability
I'm still waiting for the great offer today. Better to have a local specialist dealer. It may be 50 euros more expensive, but nobody can do anything with a robot hotline. Lousy service. Not a star
Customer service by all means you call every day and you will call back on the same day but why should you pay back with PayPal fortunately. I will definitely not buy 2 more times Ordered only problems
Ordered, advised, agreed - everything was great, with patience and no question was left unanswered. Delivery dates were as announced.
Lots of choice and at good prices. I'm really happy with everything. And the customer service is super friendly too.
If I need anything else, this is my first port of call.
THANK YOU
A delivery time of 3-5 days is promised on the homepage. On 06/11 I ordered an air conditioning info. Hoses and wall bracket and paid for via PayPal. Until today, June 25th, only a partial delivery (hoses and wall bracket) took place. On the 20th I called Der nix to inquire about the missing items and they promised me a call back THAT WAS NOT. A forwarding company called on Friday morning and wanted to deliver the goods, but have NOT delivered until now, Monday, June 25th. Call Rednux: We will call you back as soon as possible. Of course we didn't call back. I am surprised and ask for my money back via PayPal.
Device was delivered very quickly. Technically flawless and neatly packaged.
Goods as described, everything super packaged and arrived undamaged, fast delivery despite shipping. Gladly again!
Sometimes long response times, no help over the phone, otherwise friendly.
Cheaper than our local suppliers, quick preparation of offers and execution, thumbs up from me
rednux.com