ordered on 09:09:18 on 10.09.18 EUR 2,000.00 for D...

ordered on 09:09:18 on 10.09.18 EUR 2,000.00 for Duo air conditioner debited. Called twice, no callback! E-Mail on September 18th, 2018, no reaction! No binding delivery date, nothing at all!
I have paid via PayPal and I can withdraw the direct debit.
I've never seen anything like it ... speechless in Worms