Order number 3575 B416457 for the manager, then yo...

Order number 3575 B416457 for the manager, then you don't need to ask for it and you can keep playing for a while.
I can only complain about the lousy customer service from Rednux. Here is my little story: I already ordered an air conditioning system from Rednux in November 2019, the installation did not take place as promised at the beginning of January, but only after a few back and forth in mid-January 2020. The problem was that the fitter did not contact the beforehand Rednux kept the coordinated drawings, and the system installed in the wrong place, after a complaint and a few back and forth the fitter came by again and corrected his mistake, and installed the system at the previously agreed location as specified on the drawing. I thought everything was fine, but I wasn't. From May onwards I put the system into operation for a few days and found that the condensate was draining uncontrollably from the sewer via the power lines, the condensate line is missing as prescribed in the Rednux installation instructions. Then I turned to Rednux several times and asked for an extension of the condensate line, or asked for a clearance certificate for operation, since Rednux specifies a sufficiently long condensate line in the installation instructions. The fitter then called me and confirmed that when he corrected his first incorrect installation (system installed in the wrong place), the condensate line is now too short, but he sees no problem in it. He couldn't or wouldn't tell me why he didn't extend the condensate line according to the installation instructions from Rednux. I then complained to Rednux several times by e-mail, I have not yet received a reply.I gave Rednux the opportunity to solve the problem by tomorrow 23.07.20, since I have legal protection insurance, I will get one after the deadline has passed Call in lawyer.