The order and delivery went very well, if not exem...

The order and delivery went very well, if not exemplary. The problems only started after that.
An air conditioning system including assembly was ordered. The goods arrived on time and well packaged. The assembly date, however, dragged on. It was probably difficult to find a specialist company in my area that wanted to take on the job. In the end there was a company that did the assembly, which in itself was done well. The system test was also done and we were all happy. Until the system was actually in operation for a longer period of time. Then it turned out that there was a leak in a condensation water hose and that the condensation water is now not being transported outside but instead seeps into the building through the leak in the hose. Since the hose is stowed in the false ceiling, it took a while until we noticed it. Namely only when it has dripped from the false ceiling. Anything can happen, it's annoying but normal. However, it is not normal that I cannot reach anyone at Rednux to discuss how to proceed. I have already opened 3 tickets for this (3885, 3887, 4016) -> no response. I tried the phone -> no response. I wrote to my account manager at the time -> no response. In the meantime I have reached the assembly company, which is 'on vacation' and would like to contact me again when the vacation is over. Really great Rednux. Great customer service !!!
Conclusion: what use is the good order process if I am left standing completely alone in the rain afterwards. Therefore, my conclusion is also: Inadequate.

Update: Rednux has now responded and contacted me. The handling with the assembly company was bad, but at least everything works now. The customer service worked better after my entry here. But should actually work without complaints .....