I would like to say this is probably the worst exp...

I would like to say this is probably the worst experience ever! I ordered a new side mirror that came in yesterday, when I received the mirror it was faulty and broken. I brought my car in today to check minor electric issues I am having and to also return their broken mirror that I ordered and paid for. I took my car in at 7 am and at 1 pm I called in to get an update on my car and I was told I would be receiving a call back. Is it a shocker that I didn't ?.... I called back and I was told that my car has not BEEN LOOKED AT and they will "take a look on Monday"! So you're telling me 5 hours later and no one has taken a look at my car and you couldn't even give me an update when I CALLED. They also couldn't give me a rental because they don't have any on site.. as if it's my problem. Horrible customer service, I wouldn't recommend to go there at all!