I'm not normally one to write negative reviews, bu...

I'm not normally one to write negative reviews, but after my horrible experience at Prestige Toyota's service center this past weekend, I feel obligated. I scheduled my regular maintenance appointment well in advance, confirmed my appointment via email with a coordinator and agreed to drop off my car in the "night drop". I was told that an appointment would be about 1.5 hours and received my email confirmation for 7AM. By 10:30AM, I decided to call the center to get an estimate when my car would be ready-- after being transferred 5 times, I was then told that since I dropped my car off with the "night drop" that it automatically is pushed to the end of the list and wouldn't be done until about 1PM. Isn't the point of a "night drop" so it's done first thing?? I mean, I had, according to my email, a 7AM appointment. I told the service rep that this was unacceptable. He told me that they were taking my car in now and should be done by 12.
Being incredibly inconvenienced by not having a car and needing a ride to the service center, I got there around 11:15AM. After being shuffled around to about 6 people to find out the status of my car-- someone finally decided to help me. The man I spoke with told me that I should have written that I wanted my car done first thing when I filled out my car drop envelope otherwise it is automatically at the end of the list. I told him that my email confirmations prove that the appointment should have been efficient and showed him that my original 9:30AM appointment was changed to 7AM when I switched to night drop. He told me that's impossible since they don't open until 7:30AM and kept asking me for "written proof"-- Um, last time I checked, an email is written proof.
Not only was the staff argumentative and non-apologetic, but they tried to convince me that this inconvenient situation was entirely my fault and that I need to wait for at least another hour. Since, at this point, an hour after I initially called, they STILL hadn't looked at my car, I decided I wanted my car back and left without the service being done.
My family has always been loyal Toyota customers and have been going to this service center for years-- I will NEVER recommend this service center and will be going elsewhere for any other service needs. I will never go anywhere where I am disrespected and treated poorly and the customer service in this center in unacceptable and inexcusable. I hope this review is brought to the proper attention and other customers don't get put in this horrible situation.