Ashley Pandorf

Review of Prestige Pre-Owned of Bergen C...

I m not the type of person to run online and write...

I m not the type of person to run online and write an angry review about a place but this is the first time where I feel like I really need to. This place is extremely unprofessional and never returns their calls. The salesperson I worked with was extremely unprofessional the entire time I worked with him. Left me in his chair waiting for him for over an hour while he got lunch and then waited another hour while he figured out what his password was for his computer. I was willing to get over that until I received a bill from Toyota financial later on regarding my prior lease which this salesperson told me I WOULDNT have to worry about. He said he d take care of it. So a month passed by of me constantly calling and leaving voicemails and never got a call back. Then I get the manager involved and even he doesn t return any calls and keeps telling me he s working on it and he ll give me a call the next day. Which he never does and never answers his phone either. I m in shock with how horrible the customer service is here and I will never lease or purchase another car from here ever again. I ve leased 3 times with them and this will be my last time. And I will make sure I let anyone I know who s interested in getting a Toyota, to look elsewhere.