Jace Chen Review of Prestige Pre-Owned of Bergen C...
BUYERS BEWARE! DO NOT BUY USED CARS FROM THIS DEAL...
BUYERS BEWARE! DO NOT BUY USED CARS FROM THIS DEALER. My father bought a used 2016 Toyota Avalon on Friday 12/6/19 for $18,000. On Sunday 12/8/19 just 2 days later the blind spot monitor light came on. I've called them on Monday and told them about it and they told me they'll have to check with the Sales Manager to see if they would fix it. I was transferred to the Manager's line but nobody answered so I left a voicemail. Couple of days later and we still haven't got a call back, so I called in again and the manager answered and told me he would check on it and call me back. Couple more days later I still have not received any calls so I call him back again and this time he end up transferring me to a different Manager I believe his name is Eddie. Anyways he did not answer so I left him a voicemail. Couple of days later I still have not gotten any call backs so I called in again, and again and again. I've must of call over a dozen times and left half a dozen voicemails in a month's period and gotten no response. My father told me a couple of days earlier that the car was also burning a lot of engine oil. I was sick of calling the Sales department so I ended up calling the service department and made an appointment to come in today 1/8/2020 to have the car looked at for both the blind spot monitor and the large amount of oil consumption. Lenny from service was very nice and told me they'll diagnose the problem for free as long as they don't have to take the engine apart but whether or not they would cover the repairs that would still be upto the Sales Manager. Long story short, they would not take responsibility to make any repairs. My father just drove from Philadelphia to north Jersey and back, 4 hours round trip for nothing all because the Sales Manager Eddie (I believe) was unprofessional, never returned a call. Ignoring a customer's complaint is no way of solving any problems. Could of called and told me that they could not cover the repairs for my father's car and saved my father 4 hours of driving. Very disappointed with the services from the Sales Managers and I don't recommend buying any used cars here either.
Comments: