Great experience, everyone was very nice, got the job done, and I was on my way.
They even discovered a leak in the rear axle, that could have been big problems on my way back to Ohio. It was covered by the warranty.
Oil change and tire rotation was a great price as well.
I had an amazing experience visiting! Cliff was very helpful and had a very good attitude! Would recommend 10/10!
Great service , took only an hour to have my truck washed and service. Service people took care of me as soon as I arrived.
Always great service! Jeff Merritt and his staff are always very helpful
Awesome service and friendly people. Service writer Mr Sternberg, is simply super
Thank you Bobby for always taking great care of our family!!
Bobby is a great service rep. He is always friendly and courteous and answers all our concerns
Great Car Buying EXPERIENCE !!!
Go see Gio Ross
It took 1 1/2 hours for an oil change. My appt was at 9am.
Fantastic car dealership. Great professional salesmen who don't waste your time and get you into a nice new car. Justin the salesman got a 7 star rating from me.
I have gotten many parts from them and they have been great. This one I had to order but it will be in in a couple of daysand the price was as good as any online price. Great service
They get done what needs to be done in a reasonable time.
You see the repeated ads on television and it all sounds great followed up with a "Thank You". That's as pleasant as it gets folks. I reached out to this dealership and received a response back from "Tommy" in sales. After providing him with my interest and information I heard nothing back for almost three weeks. All of the sudden BOOM I start getting emails, calls and text from Tommy. His communications indicated he had never either read or cared about my interest in purchasing a vehicle. I asked him why he had not responded to me and I got the holiday being busy runaround. So I gave him the benefit of the doubt and started over. Filled out a credit application the whole nine yards. ZERO efforts ZERO response again. Seems to be his pattern unless your an 800 credit score and you MUST go to the dealership showroom and then and only then will he consider you as a potential customer. I bought my last car from another Chevy dealer and did the whole process via email and visited the dealership to test drive and pick-up the vehicle. Bottom line is take your business elsewhere and don't buy into the marketing. Also to note, weeks after my last communication with Tommy he is still emailing, texting and calling me as if I was someone he never communicated with. Just another sign of poor customer service with no personal approach.
Matt Maddox was my salesman and let s just say he did an amazing job with helping me pick out my new 2019 Chevy Silverado! Thanks Matt for taking the time, being understanding and knowledgeable throughout the whole process. Also shoutout to the finance department Brian and Jordan for making the process smooth! if you need a new car, suv, or truck hit Matt up! Best Customer Service Experience I ve had in a long time at a car dealership.
Greg in service was great! Thanks for your efforts!
Car shopping should not be like going to the dentist sales professional Lamont Edwards made the experience bearable today and we have a new car thanks to him
Bobby tries really hard to get services completed quickly. He went above and beyond. Was able to save me money and time. Very helpful.
Bought a pre-owned Toyota Corolla. Great sales help from Jeremy and a great deal. We noticed love bug damage on hood just before delivery which wasn t visible before the car was washed. But, Mike (General Manager) made it right by getting the hood repainted. Also, spare tire and tools were missing but Mike made that right also. Very satisfied and would definitely consider them again for next vehicle.
Good experience Bobby was very clear on my work and was good about keeping me informed I will continue with service at Boniface I will purchase my next vehicle from Boniface Heirs.
I've been to their parts department two times. 2 times the parts department couldn't figure out what to do for a 95 GM vehicle couldn't even figure out a cut a key good luck.
Not sure what havining patience has to do with anything. I came to a parts store to get parts, I was told to go to another store, even after i said I'll just order the parts. Second time i went therer for 15 minutes before I was told they couldn't cut a GM key. Not sure how a Chevy dealer cant cut a key.
Someone tested positive for COVID-19 and hasn't informed anyone about it.
I came in for an oil change and I was having apple car play issues and they guys refused to help me. When I contacted the manager jimmy of the service department he apologized and told me to
Come in free of charge they kept me there for 5 hours even after I told them I had a noon appointment wouldn t give me car back then after all was said and done they didn t even fix the issue and then tried to charge me 170 dollars.
Greg Costello was absolutely wonderful! The service team found issues that the car should not of had being that I just purchased it from another dealership with a clean Carfax. They fixed everything and even assisted me in dealing with the place that I bought the vehicle because this vehicle should have never been up for sale. It is now fixed, my daughter is so very happy. I will also be picking up a car for myself from your dealership later this week. Thank you for all you have done and keep doing to assist me. GREAT JOB from people that really care!
Love the new team here! Everyone was professional and extremely helpful. If you're looking for a new vehicle ask for Cliff and for a used vehicle ask for Jasper! These guys are great to work with! For any service needs ask for Adam! We enjoyed all interactions with the entire team! One of my absolute best car buying experiences which is saying something since I have purchased over 15 cars from dealers around the country... And they still call me periodically to check on us... And to see if they can be of any further assistance!
My purchasing experience at Rosner Chevrolet was TOP OF THE LINE! From the salesman Dan Perry taking care of all my questions and making it so PLEASANT AND EASY! When they pulled up my new car it was SPARKLING, detail did a great job! I appreciate everyone at the Dealership taking such good care of me and not rushing me even though we were still there almost an hour past closing! THANK YOU SO MUCH ROSNER CHEVROLET, I LOVE MY NEW MALIBU!
Sales woman was extremely helpful. I came in to buy a silver 2017 corvette with 20,000 miles. The car was in great condition, we negotiated a deal, my credit was approved and was about to sign the papers. I told them that before I signed the papers I needed my mechanic to check the car out. 5 minutes later, he tells me the engine has a serious issue which is a collapsed lifter. The sad thing about this is the entire time everyone was saying how this car has gone through a rigorous inspection and how everything has been tested. Very disappointing to have wasted a lot of time Just to find out that the corvette needs $5000-1300 of repairs. Take you mechanic to inspect any car you buy from them! Don t trust their own mechanics to go through it. Throughout the process they repeatedly told me their is no need to have my own mechanic inspect it.What is even worse is that I suspect they just sold it with the issue. They were supposed to contact me about it when it was fixed but instead a few days later the ad is deleted. Poor person who got this car..
Made my way through a couple of dealerships before actually feeling comfortable sitting down and talking numbers with a salesman and not feeling pressured. Justin Nooner provided excellent customer service, great product knowledge and also never put pressure on me to buy my 2019 Tahoe! Thank you Justin, will be sending friends and family his way in the future
I had a positive experience. Bobby was very helpful and informative.
Man oh man!!! What an experience I had with Stephan! He is very out going, charming, and know his product well. He completely took great care of me and got me a deal I couldn t refuse. Didn't hurt that he is kinda cute. I highly suggest him to anyone. He promised his dealership is different than the others. I was skeptical.. but I am a believer! Boniface Hiers for life! Thank you Stephan!!!
I was very pleased with the service of my truck at Boniface Hiers Chevrolet. Bobby Sternberg was very professional and helpful. He kept me posted about the progress of the work. Thanks.
Scheduled an appointment for 7am on june 28th for an oil change and tire rotation. Hadn't heard anything and I was in the area around 2pm so I stopped in. I was told they were just pulling my truck into the shop. At 4:31 pm I recieved a call that my truck would be done in about 10 to 15 minutes. I dropped my truck off at 6:30 am on june 28th and it took them nine and a half hours to change the oil and rotate the tires. Insane! I asked at the desk what the deal was and I was told because I dropped it off they do the people that wait first. So why do I make an appointment? Never had this problem when it was rosner chevrolet. I dont understand why you schedule appointments but do not follow them. Is the first appointment is at 7am you would think that would be the first vehicle that would be worked on. In my eyes how do you work on the 8am appointment if the 7am appointment isnt done? I'm at the point where I will never waste my time at this dealer again. Nine and a half hours for an oil change and still had the balls to charge me 22 bucks for tire rotation. This isnt the first time it's happened to me. Totally disappointed in the dealer that I bought my truck from. 1 star for sure.
All services - before and after the meeting with the financial rep - was great. The meeting with the financial rep was the worst experience I have ever had! If it wasn't for the GM, we would have left without buying.
Eric Swist was amazing! Very helpful, knowledgeable and friendly. I will refer all my friends and family to Boniface hiers and have them see Eric! Thank you!
Service writer Tim and his Service Manager went 110% to get my truck repaired. I appreciate their efforts.
Today I received service to replace parts. My service agent, Bobby, ordered the parts before my appointment. I spent very little time at the dealership--in and out. I am extremely pleased with the.service.
Sekai was very helpful on getting me the truck that I wanted! Then on top of that the payments that I need to be at! Thank you for your help.
Clifford always does a great job. Also want to thank Bob and the guys in the shop for fast efficient work and a nice atmosphere
Our salesman was Roman, he made our experience purchasing our Tahoe great! We are return customers of his. Our 1st purchase was a year ago. We came back for a newer model with Roman because we love our Tahoe & the buying process was super easy with Brian. Thanks Boniface Hiers. Def earned my 5 stars. Thanks Roman & Brian!!
Answers for questions so worked out well. Good service
Jimmy was a great help. He did everything in his power to make sure I left with a working car and happy. Thank you so much for all your help !!
Great service, took care of recall with no hassles. Thanks Jimmie and Tim. And they even wash your vehicle!
Was able to make a same day appointment and service was great. The cost was lower than their estimate which is always a nice surprise.
Romann provided exceptional service when we recently purchased a vehicle.
Welcomed by Bobby Sternberg on time. They fixed my directional signal at no charge, now that's service!
Very Disappointed. Went in to today to get my car's oil changed. I was a previous customer of Rosner and had the lifetime oil change program. They told me they are no longer honoring this program as of today! That is completely unacceptable. First when the dealer switched they made us remove the Rosner logo from our car and replace it with their own. I did not want them to do that however they insisted that was the only way they were going to honor the oil change program. Reluctantly we agreed and let them do this. Now today we are told with no notice that they are no longer honoring the free oil change for life that was part of our car purchase. they just made future car shopping much easier! When I made my appointment earlier on the phone today, they should have told us this information.
I had a problem with the ac in my 2019 Chevy Traverse. I was able to schedule an appointment early the next day. I dropped off the car and received a loaner for the day. They found the problem quickly and repaired it. I m very happy with the service I have received.
Thank you Bobby for your excellent help car riding great
I m very happy with my purchase of my 2017 Camaro RS. I m in love with my car. I thank the staff for the excellent service they provided me. A special shout out to my salesperson Hal, Lulu and Erin who all made me feel comfortable buying this fabulous car.
I would recommend Boniface-Hiers.
While my truck was in for a couple of recalls I decided to go ahead and get my oil changed. I was given a sheet with 3 tiers to choose from. The first tier being a basic oil change and the top two tiers each having different types of additives and checks. I selected the middle option which was priced at $54.99. After the service was completed I was surprised to find my bill was $78.59. When I questioned the cashier about how the service went from $54.99 to $78.59 I was told there were additional charges for shop supplies. After inspecting the bill closely, I saw I was charged $12.00 for "Customer requested engine oil supplement" which we all know is not needed. In addition I was charged $3.59 for "shop supplies" which was probably water in my windshield wiper fluid resevoir. I never requested anything other than what came with the Tier 2 oil change and I was never informed there would be any additional charges without consulting me first. I did call and speak with the manager and he was very courteous but played the blame it on the salesman game. He did offer to refund me the ~$15 if I came back to the shop but I'm not going to waste an hour of my time to get $15 back and they probably know that. You know I just expected the people who sell and service a product that is touted as "American Made" to stand by the principles that make this country so great. Instead I left with the impression that I just brought my truck to be serviced at a freakin Jiffy Lube where you're left wondering if your oil even got changed.
Bobby in service went above and beyond customer satisfaction. He...in my opinion gets 5 stars.
This was my first experience car buying and I knew it would be very difficult for me. I drove in with a car that had been purchased by my father who had recently died. I had, to say the least, a strong emotional attachment to the car but it was quite old and in need of costly repairs. Rather than being an excited shopper, happily looking for a new ride, I was instead grief stricken and shopping out of necessity. When I stepped out of my car, I was immediately approached by a salesman. I explained my situation and he couldn't have been kinder or more sympathetic. Jay Capo qualified my needs, and preferences then guided me through the pros and cons of each of the cars I looked at until I found one that felt like a good choice. As I tearfully handed him the keys to my beloved car, feeling like I was giving away a piece of my dad, Jay put an arm around my shoulder supportively and reassured me that Dad wouldn't want me to continue driving such an unsafe vehicle and he was right. I just can't thank Jay enough for making this difficult transition easier. By the way, the first car he wanted to show me, I wouldn't even get near because of the color. I'm now the joyful owner of that exact car and I can't tell you how many complements I've gotten on the color! And now, looking at the car, I can see my father's sense of style. I know he loves my choice. Thanks Jay.
Needed a service on my new truck and everyone in the service department were down to earth and really tried to accommodate my needs. Tim in the service department went through every option to make sure I would not spend more than I needed to. The mechanic, unfortunately I forgot his name, came and discussed the issues and having a co versation directly with a mechanic is a new experience. Even Johnny, the salesman that I purchased my truck from came by and sat for a few minutes just catching up. So far my first experience with a dealership has been better than I could have expected! Thank you to the service department! Keep up the great work guys!
Ross Barrlett is a great and engaging sales consultant, a true asset to the company that knows his product line
My radio was acting up I brought it in to the service manager Tim he hooked me up with a rental car and it was fixed in a timely manner good job Tim
Scheduled an appointment to have the oil changed in my truck. Appointment was at 9:30 am. Got to the dealership about 10-15 minutes early and got registered in the system. Service tech came in waiting room 45-60 minutes later and showed me cabin air filter and engine air filter. They were dirty, so instructed her to have them changed.All that seemed to be good, until it was another hour before the truck was completed and ready to go. 2 hours for an oil change and to change 2 filters? What a joke! Then to add more insult, the 2 filters cost $116.12. I understand that everyone is wearing a face covering these days, but I didn't realize it was for robbery. I will be looking for a more professional and personable GM dealership to do my future service with.
Everyone was so welcoming, and really helpful about what my car needed. The maintenance was spectacular and customer service was superb. Thank you Jimmy, Bobby, Drake, and Andrew!!! You all rock!!!
Had an enjoyable experience. The service was done quickly and Cliff was very helpful.
Adam did a great job keeping me informed. Thank you Adam.
Lee Culbertson
Very hard to get service appointment. Service appointment of web page doesn't work- everytime tried to talk to a service rep none available - leave voice mail. Texting didn't work either. May have to find another Chevy Dealer
Great experience. I chose not to buy because I'm out of state. I would buy from here if I was closer.
Bobby was very helpful and always nice. and great with auto needs.
Stephen is the man if you ever need a car. Very respectful and knows his stuff!
Steven is the man! He helped me pick the right vehicle within my budget at a monthly payment I could afford, and was super patient with how long it took me to decide. He was very helpful and knowledgeable providing info on each vehicle I inquired about. Never at any point did I feel rushed, or under pressure. He's very funny, and made the whole process a breeze. If you're in the marked for a new or used vehicle, Steven is your best bet! Highly recommend him!
I have been a customer here for almost 10 years. I'm very disappointed that I have called multiple times over the past week to schedule maintenance on my vehicle but couldn't get through to speak to someone. On a couple of occasions someone picked up who was very nice but had to keep transferring me to the service department because no one would pick up and eventually I gave up and left a message on another try. Other times I tried calling it would go straight to a voicemail and I didnt receive a call back even after leaving a message. I guess I will have to go elsewhere for my oil changes and maintenance.
Gregg was my service contact. He did a great job taking care of my Silverado. Service was friendly and professional. Waiting area was clean and comfortable. Will definitely stay with Boniface Heirs.
Great service. Easy to get appointment and all staff was friendly and helpful.
I had the pleasure of speaking to two different car salesman s. The first gentleman was named Joshua I explained to him what kind of vehicle I was interested in. He then pointed me in the right direction and gave me a full run down of the car and it s features. I even got to go for a test drive in that same vehicle he made sure I was satisfied with the car. Unfortunately I didn t purchase that same vehicle but I was able to come back another day and make another purchase. I came back the next day after and spoke to a gentleman named Justin he was able to help me with making a better selection. He found something that was better suitable for my needs and made sure I was happy with my selection. I highly recommend anyone that is looking for a car got to this car dealership. You can ask for either gentleman by name and I promise you will not be disappointed! I was never pressured to make a purchase or told I needed to buy a vehicle. They made sure I was comfortable and knew exactly what I was buying. I just want to say thank you to Joshua and Justin for taking care of me and making me feel part of the Chevrolet family.
Lacking communication skills and professionalism.. who ever the Public relations person is need to learn proper I.P.C skills, if you don t know what that means you should find another job.. never try to make someone look dumb.. before you know the fact and what your talking about! Especially on your company s help wanted add and when you just Merged with a great name like Boniface Hier, I expected it from Rosner not now.. have a great new year!! I wish google would let you give no stars.. if you want to know more of what I m talking about check out there reviews page on Facebook there is photos posted as well. Thank you for taking the time to read
Found problem and fixed in same day, good customer service, didnt try to sell me stuff while my car is still under bumper to bumper warranty.
Bobby is amazing! Very thorough, keeps you updated on process and honest! This is the only place that will work on my truck!! Highly recommended
I recently had a very positive car buying experience at Boniface-Hiers Chevrolet. I inquired about a used truck with our salesman, Justin Nooner. He showed me all that was available with my specifications, Justin was very knowledgable and helpful, but unfortunately nothing appealed to me. He then asked if I would consider buying new and although I had not, he showed me a truck that was exactly what I was looking for and made me a price that was comparable to many of the used vehicles I had been looking at. While still discussing the details of the purchase Michael Durkin, Sales Manager came in and closed the deal with an exceptional price and a few add-ins that I had requested. At the Finance table, Joy Carver was more than helpful. She walked us through the process effortlessly. All in all I was very impressed with all the Sale and Staff at Boniface-Heirs and would recommend them in a second.
Great group of gentlemen and women. Will surely do business with them again!
I showed up early for a recall appointment and Cliff got me in and out in less than 45 minutes. Cliff was great, a real person.
We purchased a vehicle from Boniface Hiers Chevrolet and had a wonderful experience. Gio, was our salesman and he was fantastic! Very knowledgeable, answered all our questions and went out of his way to accommodate us. Everyone there who assisted us, was friendly and professional. A great experience!!!!!!!!!
My husband and I have been looking at getting a new car. Shopped around, I knew I wanted a Chevy equinox but just wasn t sure what extras we wanted in it. We pulled into boniface heirs on US in Melbourne and we were greeted by Justin. Told him we were just looking and probably not going to buy anything and we still would like him to walk around with us Incase we had any questions. He was great! Even though we told him we were looking only he still took his time with us and pulled out different cars so we could see the differences.
Justin listened to us
Justin asked us questions so he could really narrow down what we wanted
Justin wasn t a pushy car salesman and that is why we ended up getting our new 2020 equinox.
By far the best car shopping experience I have had ever really! Definitely recommend speaking with Justin prior to buying a car!!!
They have a great management team and professional sales reps to help you out
Dave Jacobs went absolutely above and beyond to help us get our son the truck of his dreams! From handling all the details with hassle, to personally delivering the vehicle to us in Atlanta!! Would highly recommend Dave and Boniface Hiers Chevrolet!!
I've bought more than 15 new cars since 1994 and my sales person, Ryland Oller was absolutely the best sales person I have EVER dealt with. This guy knows the vehicles inside out! This guy is honest and is a straight shooter. I usually dread dealing with automobile sales persons, but Ryland quickly put me at ease. He listened to me and did not try to sell me something I didn't want or need.
If you shop here, ask for him.
Cliff Eanes always does an exceptional job. Gets me in as quickly as possible. Looks after all my needs and the vehicles needs. Great job
Horrible customer service! Have had my SUV at their dealership since the 11th of January due to an issue with my breaks (a defect). I have been contacting the dealership (service manager Will) for 11 days now leaving multiple voicemails with NO reply(zero updates on my suv)! Have even called asking for a GM to return my call and nothing! A loaner/rental was suppose to be provided to me on the 21st of January and now one week later still nothing! Would definitely NOT recommend this dealership/service department.
Shopping for my new vehicle at Boniface Chevrolet was by far the best experience I ve EVER had! Daniel was very attentive, really listened to what I wanted, and made me feel very comfortable during the process. I would definitely recommend my family and friends to shop at Boniface Chevrolet and to also reach out to Daniel as their sales person for an awesome buying experience.
It took 2.5 hours to do an oil change and tire rotation. The service manager was friendly but, he was supposed to research a paperwork issue and get back to me Friday and has not.
I have bought several cars from Romann at boniface hiers Chevrolet and have always had an amazing experience! Thanks for the awesome corvette!
Brilliant sales experience from Giovanni the sales guy to Mike the financial manager.
They looked after us and gave us a great deal with no typical car sales BS.
highly recommend them to anyone.
Very professional staff. We just bought a car here and couldn't been happier with how our experience went. Thanks Ro for your help in getting us through this process.
It was my first time buying a car. Gio took great care of us when we were searching and wandering. He was quick when asking questions and joked with us. He made the experience great overall
Great guys. Got a great deal on a Colorado. I highly recommend this truck too. Very comfortable, lots of power, more than enough towing capability.
Bought a Used Chevy from another dealership and had them do an inspection, fantastic staff and professional!
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