Cliff Norman Review of Palm Bay Chevrolet
You see the repeated ads on television and it all ...
You see the repeated ads on television and it all sounds great followed up with a "Thank You". That's as pleasant as it gets folks. I reached out to this dealership and received a response back from "Tommy" in sales. After providing him with my interest and information I heard nothing back for almost three weeks. All of the sudden BOOM I start getting emails, calls and text from Tommy. His communications indicated he had never either read or cared about my interest in purchasing a vehicle. I asked him why he had not responded to me and I got the holiday being busy runaround. So I gave him the benefit of the doubt and started over. Filled out a credit application the whole nine yards. ZERO efforts ZERO response again. Seems to be his pattern unless your an 800 credit score and you MUST go to the dealership showroom and then and only then will he consider you as a potential customer. I bought my last car from another Chevy dealer and did the whole process via email and visited the dealership to test drive and pick-up the vehicle. Bottom line is take your business elsewhere and don't buy into the marketing. Also to note, weeks after my last communication with Tommy he is still emailing, texting and calling me as if I was someone he never communicated with. Just another sign of poor customer service with no personal approach.
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