I came in for an oil change and I was having apple...

I came in for an oil change and I was having apple car play issues and they guys refused to help me. When I contacted the manager jimmy of the service department he apologized and told me to
Come in free of charge they kept me there for 5 hours even after I told them I had a noon appointment wouldn t give me car back then after all was said and done they didn t even fix the issue and then tried to charge me 170 dollars.