North Central Ford Reviews

Super experience purchasing an Explorer. Financing lined up online, came into buy, easy! Waseem the sales guy and Neal in Finance were phenomenal. Great job, I'll be back

It was my first car purchase and I had a great experience throughout the whole process and love the car so far - 2015 Mustang! Would recommend Norm Heinz at North Central Ford

Charles Schreiber took really good care of me and made sure that I understood my options. I also forgot to use a coupon that I had sitting on my kitchen counter, and Charles worked a miracle and allowed me to apply this discount after the fact. Thanks also to Angela at the payment counter and the mysterious Tom, approver of all things good and righteous.

Didn't have an appointment and Jim from Service got my Ford F-150 in and out asap. Friendly service and good results.

Andrew Carr assisted me with getting my Ford Focus clutch assessed and replaced. He was very friendly from the start and took my questions seriously. Updates were provided throughout the process and I was informed of every change/adjustment. Overall, this was a wonderful experience. My previous experience at the FRISCO Ford Dealership was horrendous so I was hesitant to go back to ANY Ford Dealership. This location changed my views and made me comfortable again. I will definitely come back to this location for all my future vehicle needs.

I bought a truck here in april. I lost my key. I called to inquire about a replacement key. The receptionist sent me to service. There was a malfunction of the phone system. So i called back, explained to the receptionist what the issue was....SHE TOLD ME...."JUST DEAL WITH IT SIR"
adding sir to something like that doesnt make it right. JUST DEAL WITH IT!!!!!
GUESS WHO AINT DEALING WITH WHO EVER AGAIN? I'LL GIVE YOU 1 GUESS

I have had the best experience of my car buying career at North Central Ford in Richardson, TX. I decided to give them a try after receiving great service in the Service Department. I thought I would need a new transmission on my 2002 Ford Focus and instead it was only a small repair that cost less than a hundred dollars. About four months later I went in for a trade in because the service light went on one more time. My salesman, Derrick was waiting at the door and he was a great asset that day. So was the finance guy, Lumpy, both took really good care of me. I am a disabled veteran and I needed a car I could rely on to get my to the Dallas VA and back safely. I got a 2015 Ford Fiesta and I love this car. It's got great technology and my monthly payments are very fair. Lumpy made sure I had a bumper to bumper warranty so I wouldn't have to come out of pocket anymore like I did on my last car. Derrick showed me how to operate the high speed technology within the car i.e. bluetooth, media, ect... If you're a military veteran or still in service or just a regular guy or gal, I recommend North Central Ford to anyone. They have integrity and they don't try to put into a car that isn't right for you just for personal gain. They have recently made over the building that houses the dealership and they are here to stay. They don't burn bridges with their customers, they build bridges with their customers. I promise, if you give them a chance, you'll end up just as pleased as I am. Robert P. a very satisfied customer.

Love this service location. The staff were straightforward and knowledgeable. My car had transmission issues and they were able to fix it right away. I got my car back in 2 days. I will be bringing my car back here in the future.

Jim took very good care of us and serviced our car and took care of all the details in a timely manner.

I did not make it easy one them, I had a lot of stipulations that cause me to walk out of carmax, but they got me in a F150 within 25 bucks of the monthly payment I wanted. Very friendly, great experience

Bought new car for my son. Overall very good experience. Competent and knowledgeable Sales staff. Would do repeat business here.

I purchased a new 2015 F-150 XLT which needed a bed liner and had faded prints on the digital panel on driver's door. My sales Rep, Michael Notely, was outstanding and took very good care of us from shopping all the way through purchase and service. Mr. Notely ensured I had a pleasant experience throughout the experience at North a Central Ford. His professionalism and customer care skills assured me that I have purchased my truck from the right place. I am very happy with my new truck.

Great to deal with. Best internet transaction I've made in a long time. Truck exactly as described (actually better than) and they were nice enough to pick me up from the airport. Thanks Hector for a great transaction.

Fairly quick process, I will give them that. They did their best to hold a couple points on my interest rate even though they insisted it was because I was a "first time buyer" which I am. Anyway, other than that, it was painless for the most part. I love my car so that's all that matters. Oh and they were able to get me to 60 months instead of 72.

Dealt with the salesperson on the phone. Received the information through the internet. When I arrived the car was ready. We test drove it and everything was exactly as promised. The rest of the process went smoothly and quickly. Completely satisfied!

SA Mark Gray welcomed me right as I came into the service bay, explained the service options and kept me informed on the repair. Had the Escape back the next day and it was fully washed. Great service.

I had a recall notice on my Ford F150. I dropped off on Friday around 10:30 and it was fixed the oil changed and washed and cleaned in about 2 hours. I wa shocked. Thank You N. Central!

I worked with Joe on my early buyback lease on my Ford Escape. I highly recommend working with Joe and the team at North Central Ford.

The service department has been great to work with, even though I purchased my 2016 F150 at another dealership. Jim Ayo took care of everything in a very professional manor. I would definitely recommend North Central Ford!

Roy is wonderful to work with. My car was ready as promised and very clean when I picked it up. Thanks for the great service.

Nice place but my own experience was not very nice..I bouth a used truck...two weeks later the check engine light came on I call them several times and no one answered ..I went to the dealer to get help with that and they told me that to fix the problem will cost me almost. $ 1000 dls....The truck is almost 20,000 dls and they just told me that I have to pay for that. I can not believe that they turn their back on me like that ....the salesman told me that they checked the truck and everything was in great conditions but it wasn't .
Now I got a 20,000 bill on the truck that is not running well AND I have to pay almost $1000 dls to fix it ....I do not recommend this place..
Now I gonna tell to my friends from:
CHAMBERS OF COMMERCE OF DALLAS
CHAMBERS OF COMMERCE OF FORT WORTH ALSO AFRICAN AMERICAN /ASSIAN AMERICAN CHAMBERS OF COMMERCE that way they can avoid the dealer in the future.

great experience. enjoyed working with the team at North Central Ford.

I bought a used F-150 Platinum from Michael Nye and it was the best car buying experience I have had to date. I showed up without an appointment to look at this specific truck. Michael was more than happy to help me and we were under way. The North Central Ford dealership was very clean and inviting. Michael offered us drinks and snacks many times while we waited. I was very happy with the amount they gave me for my trade and Michael went line by line to explain each and every detail of the sales contract. There were no hidden fees and every thing was explained by Michael and the finance manager. Thank You for a great experience. This FORD truck ROCKS!

Jim was very professional and kept me updated throughout the process.

Seth was my advisor and he did a great job of keeping me updated on the status of my F-150. He handled all the details with the after market warranty and I was on my way in no time.

Thanks Seth....I will always be using you guys for my service and repairs.

So last time I was there I got Seth and he took care me in every way I fixed the car he told me was going on step-by-step He tells you everything so you know what he knows and make sure you taking care I needed something from my car he wedding God it a thing customer service point hes great anything you need you'll take care of it or any questions you answer I men there for my 2nd time a trace me like to friend knows you by your name is a good guy I recommend M if you're trying to get or chains or any little thing I recommend go with Seth

Waited 2 hours for an oil change and never got a call when my car was finally ready. Had service change special on my phone , service rep would not accept when I showed him. Cashier was great and adjusted orice. Bought 2 tires on prior visit with rep making me a good deal. The rep this time wanted charge me a much higher price and was not willing to chech with a manager if he could do any better. Been comming here for over 10 years and the rep thilis time was rude and not courteous at all!!!

i would like to thank Tim our salesman for the help with purchasing our new ford flex !! they were real nice and friendly !!!! i would buy from them again !!!!
thank you tim

Got things taken care of with my deposit, so there's that.

Charles in the service department was very helpful during my visit. He actually recommended that I needed less maintenance than I originally thought. I deeply appreciated this honesty an will continue come to this dealer for my service because of it. I will also recommend the dealer because of my experience.

I just bought a 2013 Ford Explorer with Julie Plasket and she was awesome! Great customer service, gets the job done with no extra fluff! We were in and taken care of the entire experience!!! Would highly recommend using her when buying a vehicle at North Central Ford in Richardson!

This is my 4th car I have leased from North Central Ford, and I wouldn t go anywhere else! From my salesman Todd Mayes to Finance Manager Michael Potocki they did a wonderful job! And I am very pleased with my new car!

My experience was good. Jay Lander did a great job and was very knowledgeable about my options. However, the only thing I would say that needs to be better is the 'waiting time'. That needs to get better. 6 hours is way too long. But, on the flip side of that, the courtesy shuttle you guys have is awesome. I really liked that you could take and pick up customers from various location within your 15 mile radius. The mile radius should be raised to 20-25 radius. Good job N.C. Ford - Texas.

You cant negotiate with them. They have their sonic price. Blahblahblah.

Adrian my sales rep was wonderful. No pressure and listened effectively. Went to bat for me on number I wanted as far as payments. Finance department was a different story. He did not intrude himself so am not sure of his name so will call him the thing or Adam he had those two figures on his desk. He wanted to place me on a warranty for same amount sales rep and I had agreed too and I said I didn't want it. He said it would be the same cost without it and that's where we started hitting heads. I told him I have excellent credit and had been approved for much less interest than what he was giving me saying "this is the best you can get you can always refinance after 6 months. Conversation got better when he started speaking as a person. Found out his oldest daughter just got married and I gave him props on staying looking young. I came later when the place was closing to see if I had left my paperwork. He was with a customer so I waited and this time it was a much better experience. He attended me as prompt as possible walked with me to look for items and I gave him other key and title to car I traded earlier in the day. If not for Adrian I would have definitely went to a second dealership with similar truck I wanted. I was told I would get a free alignment because Adrian agreed truck was pulling to the right and said no problem. The problem has been getting to someone in that department and being told they can't give me an appointment. Will try again next week to see if I have better luck.

Rodent damage is no joke. When I brought my car in because I had 3 lights on my dashboard, Priscilla Parker identified it immediately. She saw I was a bit dazed from disbelief and let me know all the positive steps to take.
The car was ready in a surprising 2 days. She called me right away. She went the extra step in changing my speedometer back from km to miles and helped me pop the hood. Thank you Priscilla.

Thank you Julie Plasket for an excellent experience buying my 2015 Ford Escape. You made buying a car very easy and I will definitely be back and refer people to you as well. Thanks again.

Chris Collum was my Service Advisor. After running some diagnostics to identify the problem with my vehicle, he called me to let me know what the issue was, and what parts are needed to fix it. I was kept informed about my vehicle at all times.

If you are going to deal with a retailer; North Central Ford is only place to go. These people exemplify just the opposite of all of the horror stories of the retail car business. Very professional, knowledgeable, courteous and helpful. I mean top notch. Also the Ford lineup of product is the most impressive I have seen in my 53yrs. of buying cars. And the horror stories of what happens after you sit down with the credit mgr? Ain't happening here. Joe, the ultimate professional, also very helpful courteous, professional and knowledgeable. Also very expedient. did not have to spend three days to get a deal done. People of integrity, stuck to what they promised. And I do love my new Ford Titanium. I have always wanted a "hot-rod Ford" and I already have my two dollar bill :)

I needed my leaf springs changed, it should have been a two hour job. They had my truck on Tuesday and received the parts on Thursday. They called and said they could start on Thursday but needed to finish on Saturday. I asked if they could finish Friday morning because of needing to going out of town and they said no. Very disappointing in the service I received. I had to take the parts with me and find someone else to do the repair work.

Service is always prompt and courteous. Very professional personnel.

They persisted till they got it taken care of the problems, thank you.

Andrew is amazing. Worked there 6 years and it shows. He was able to research my warrantee including loaner car. He saved me a lot of money they did a great job. He is also very good at communicating the situation and explains the process. He was alway there when I called and kept me up to date. Ask for Andrew. I'm sure they're all great at servicing but I was amazed by andrew. I used to think dealership service just wanted to get as much money as possible but andrew changed my perspective. He truly is there to help. Thanks to him ill always buy ford.

A very good service dept experience. Very good outcome. Service adviser knew his stuff. Took the time to talk me through things. Entire service dept was eager to answer the numerous questions I had. I had quite a bit of routine maintenance, one minor repair done, and a few things checked out. The continuous technological advancement in cars and trucks increases the importance of timely and correct maintenance. Now, you need a fully trained and equipped service dept to make sure the proper maintenance is done with the correct parts/fluids are used. The time it took to get my 2012 F150 4x4 Platinum done was more than reasonable. I will ill go back when I need other service or repair. I recommend you give them a try.

So five stars again! I couldn't post a second review so I'm updating my previous one. I called yesterday (last minute) to see if I could get my car in for the works. I spoke to john tucker and he got me in for 7am this morning, advising that the wait wouldn't be as long. He was right! One hour and done. Super efficient and friendly. He even took my car for a test drive to help alleviate my concerns about performance. I am still very happy with the service that I receive here. Two cars later and my mom bought hers there in 1996 and still has it. I recommend NCF to everyone! Go see John in service! He is the best. Thank you so much!!!

I bought my second car today from NCF. I came in with a set price in mind and ended up getting a car way nicer than i thought i could afford thanks to Osama Ramadan. He was extremely patient and was able to read what i liked instead of showing me things i didnt and wasting my time. Ask for him! Also Jill and Jessie in finance made everything smooth and pain free.

Favorite Ford dealership! Ronnie always makes sure my car is taken care of!

Always friendly and do a detailed job with my oil changes. It always take a little bit of time to get it done but I know, they're going to do it right. Paperwork is always in place at checkout and the folks there are nice.

They ordered the part for me I got it the next day.they also gave the torque value to install it with. Good people.

I brought my Edge in for factory recall. I was greeted immediately. I wanted to say hi to my old friend Gary Davis. He was so nice to take the time to say hello! He has always been very special and a great guy. Roy Coleman was on top of everything and my wait was minimul. Everything was done as i comfortably waited in your new waiting room. As always, thanks for a great experience.

Jim took care of my problem quickly and efficiently. Great job!

Our service advisor, Jim Ayo, is the best!! Whenever my husband s pickup truck needs work, we know we can count on Jim to fully explain exactly what will be done. We are always grateful when he suggests a coupon that saves us money. We wouldn t take our truck to anybody else!
Martha Alcorta

I always get excellent care at North Central Ford and receive superior customer support from Roy Coleman. Let me give you a quick example of their integrity. I happen to be working in the Fort Worth area and needed some service on my fleet vehicle. For convenience I decided to take my vehicle to a local Fort Worth Ford dealership. I was told I need over $1K worth of maintenance. My gut told me this did not make sense. I had the dealership return my vehicle without completing the "necessary repairs." I them scheduled an appointment with Roy Coleman. He called me after having the vehicle for several hours and indicated they could not find the "necessary repairs." Integrity is hard to find in today's culture but you will find that and honesty with North Central Ford.

Well organized check in and service completed in the estimated time given.

Call and spoke to Richard then was instructed to contact service department. Spoke with Tyron Hall on the phone. Told him car on tuesday on the way home, decreased power. would not increase power when placed foot on accelerator. Focus was tolled on Wednesday A.M. to dealership in Richardson,Tx. Tyron told me the car had a programming problem. This was completed and car was ready on Friday. Super fast job.!!!! Found the problem immediately!!!. Order a part for clutch recall . Should be here in 2 weeks. Hope this fixes the car and no more problems. Great team!!! Keeps me informed at all times about car needs. Donna Thanks alot!!!

all work done quickly but my splash guard was damaged. Didn't put it back on. Not a problem because I need to buy a new one but didn't put the screws back in so when I buy I new one I will have to buy screws to attached it.

I really like being able to pick my service time on line. There were no problems. Everything went smoothly.

Manager was super overbearing while salesman I met with was trying to help us. Also this place is one of those "we don't negotiate" places except they started trying to negotiate via text message once we had already left.

I drove my car in today for some pretty intensive auto repairs. I was very impressed by the organization of their service department. It was clear that there were many of us bringing our vehicles in to be checked out. They have the process streamlined to make everybody's wait very short. Good job people.

Service team was extremely helpful with resolving our Satellite antenna issue. The manager took on our issue and within a day after ordering the parts, we have not had any issues with the satellite signal. Great work!

Took them 1 week to diagnose what was wrong with my Mustang 2016 GT when the wrench light was on. Brought the car to the auto shop near by, the technician plugged it in the computer and after 20 minutes he was able to tell me the issues.
Fun fact: had brought my car here for service the last 3 years, always receive an email asking for my feedback. This time, zero email. Guess they don't like bad feedback.

Fast efficient service, Andrew Carr got me right in and taken care of. The technician, Tait was great too, addressed all my questions and took great pride in their service.

Absolutely worst service department. They straight up lie too you I guess they re former car salesman. Wendsday they started on my car. Thursday morning I called to see how it was going. Russell told me they were about to start on it! At noon I called back and Russell told me he would go check on it and call me back. At 5 I called again because Russell never called me back. Russell said we have everything we need it ll be done tomorrow morning. Friday around noon I called to check on it. Russell told me he d check on it and get right back to me. 5 o clock comes around and I hadn t heard anything so I called again. Russell said we ll finish it up Monday morning we don t even have all the parts in yet! Monday comes. I called him at 9 am. Russell said I m going to go back and see how it s going I ll call you back in a few minutes. 10:30 I hadn t heard anything so I called back. Russell ignored the call. He called back about 11 and said they tried to use the small bay and the truck ended up being to heavy for it so they had to change bays and that held them up but it ll be done in a couple hours. I show up at 2. 3 hours after he said it would be done and got a completely rude reception from Russell he said they re working as fast as they can it ll be just a little bit longer. It s 3:15 and I m still sitting here! Stay away from this place!!!! The truth goes a long way they really need to teach their employees that!

Excellent customer service by Roy H. Coleman. Vehicle was ready when promised.

very efficient in these troubled times and helped me with a loaner
will definitely be back

We ve had Expeditions from North Central since 2000. First one lasted 17 years - 4.6L Eddie Bauer - now on the second one. Most repairs are fairly priced. I ve compared repair jobs to non dealer mechanics. Prices were either the exact same or nearly the same. Things like spark plug and ignition coil replacement. Currently have 2017 Expedition EL XLT with twin turbo eco boost engine. 0 problems thus far. I m curious to see how this engine performs over the long run vs the Triton V8. I had some major repairs done on the old expedition such as getting a new GEM module. Water leak through the windshield caused it which was common for that generation. I never had to come back for a follow up or second repair. First repair was always done right. With car manufacturing, there are two major priorities: is it easy/cheap to build? Is it easy to fix? I ve heard of stories with some VW vehicles where the design was clearly oriented to cheaper manufacturing and a pain to service. I feel like Ford engineers their vehicles in a way where servicing is a major priority, thus it has usually been less costly to maintain their vehicles. If you look at your invoices for parts and labor, you ll notice they don t really upcharge for parts. I compared prices online just to see, and the item was usually in the same price range. We all work to make a living. I believe Ford strikes a good balance between cost to the consumer and value/service. I do think with Ford and North Central you get a lot of bang for your buck. We re all human - I don t expect perfection every single time. But most of the time, it s spot on.

My homie Junior from the service department made my interaction with Ford very smooth and memorable. Despite walking in without an appointment, Junior hooked me up and my car was ready before I finished test driving a car.

My boy Danny from sales let me whip a super fresh GT mustang. He s super cool, and if I am ever in the market for a Ford, he s going to be my guy!

North Central Ford has always exceeded my expectations.

Bought this car on a Monday after spending all day at the dealership. Took it back to west Texas on a trailer for my college student. Wouldn t start the day she got it back, and have spent a few hundred dollars in the last few weeks trying to find the apparent electrical problem - still not solved. NCF has been non-responsive other than you didn t buy a warranty . A manager was supposed to call us.....but NOTHING. This car has about 100 miles on it since my 20 year old bought it (her first car she bought by herself) and it doesn t run. VERY DISAPPOINTED with the lack of response here. I m fully aware we didn t purchase a warranty, but when buying a car from what is supposed to be a reputable dealership, one would think it would work for a few months?!!!

Great Service. Nice location. Sales rep was very helpful and answered all my questions accordingly. I recommend to everyone who is interested in any form of auto service from them.

Just dropped a friend off at service but when I have purchased a truck there I have always left with an honest deal.

Had a great experience while getting my car serviced. James was very attentive and proactive with regards to my service needs.

It was an easy process to get the work done on my truck, and it was completed when the service manager said it would be done.

Chop shop, RIP off dealership and sleezy employees. Stay far away

I couldn't be more pleased with North Central Ford. I brought my car in at 7:15 in the morning for its 15,000 mile maintenance, including an oil change, and it was ready within 30 minutes. Since I take advantage of the coupons and specials they send me, the price is reasonable as well.

The best service in town. The process was so easy and quick! Best deal and value! Thanks to your team specially Noah. Thanks again! Eyhab Skaik

Inflated labor hours for repair work earns this site as the most expensive service shop vs other Ford certified locations. They offer discount coupons - but base fees are higher than nearby Ford sites. Good looking new building, and no issues with sales team.

Had my car in for a recall and was treated as if I'd bought my car here. My service advisor Andrew was really nice and took good care of me.
I would have given them 5 stars but they use Enterprise for their rentals and they gave me a car that had 1/4 tank of fuel, needed PM service, had a low tire and an invalid registration sticker.

Great experience with North Central Ford, particularly Josh Stamper. I was searching for a very specific truck and they had it in stock, for the right price with no foolishness. I bought it sight unseen and had it shipped over a thousand miles from TX to NC. Thanks Josh!

Repair was completed on time and with respect, great service department,

They do not stand behind their repairs. and their recommended tow company did steering components damage that neither claimed. 1300 in the trash because car is same again. they'll just claim it's something else wrong and try to charge more. so in other words they guess at your expense hoping to fix it right. 2010 ford fusion. avoid this place for repairs. 3 trips for the same problem. service rep Tyrone was nice.

North Central Ford has to be the best when it comes to service you car or truck. Friendly, fast and most of all honest. The man you want to talk with is Charlie Schreiber. He is properly as good as the others, but been treating me right for over 2 years.
Bob Richardson

Todd was the best he helped me out with selecting the perfect vehicle with the price I was looking to pay

In June 2014 we bought a 2012 Ford Explorer LTD and a Chevy Impala from North Central Ford. After a few weeks the Radio in the Impala would sometimes just scream a pitch that got louder and higher as the engine revved. This never got fixed.

For the first few days we thought we got a great deal on the Ford though until we noticed a Clunking noise in corners and on Bumps.

I d like to think we were good customers because we just kept going back to North Central Ford for all regular and irregular maintenance, over a half dozen times. Every time we d give them new reports about how and when the clunking occurs. Our bargain Ford had turned into the proverbial clunker.

Around 75K miles my wife brought the vehicle in for maintenance. She mentioned that the Brakes were making unusual noises. They put it off as Normal . Weeks later when it got worse she took it back. They claimed we need new brake disks. I called them claiming we would not pay for new brake disks because they shrugged off our warning only weeks before. (In my opinion their negligence turned a simple brake pad replacement into a huge bill.) All the sudden the disks no longer needed replacement, they could be refinished (turned).

The Ford had a 100K mile warranty against body defects. On our very first service appointment after 100K miles, North Central Ford finally did end up finding the clunking noise. This clunking WOULD have been covered by warranty had they found it in one of the previous 6 or so visits. In spite of the fact that I pointed this out to them on the phone they charged us over $400 to fix it.

I had 2 standard recalls to take care of on my C-max energi. I brought the car in early on a Wednesday morning and was told that they would have to order a part, so it would be done the next day. They arranged for a rental car and picked up the tab, so everything is good. On Thursday they called and said that while doing one of the recall repairs they broke another part so it would be another day or two. That day or two turned into a total of 13 days before I had my car back. All this time I was picking up the tab for the mandatory insurance on the rental. In the end these recall repairs ended up costing me $215.