In the past the personnel were incompetent at times and very rude. I can say in the service department a new addition it seems by the name of Russell Huffman Assistant Service Manager was very polite. Russell did not give me grief about my MPP maintenance coverage and offered a car wash with my oil change. He made eye contact shook my hand and genuinely thanked me for coming out. It reminded me,finally, of where I originally purchased my ford. This is the first positive interaction I've had with this service department. Thank you Russell!
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Jim Ayo was outstanding. His service, communication, and delivery are top notch. This is my 2nd mustang, and Jim has never failed to deliver. I wouldn't go anywhere else!
Everything was great all around! I drove a bit of a way and it was worth it completely. No other dealership could compete and did everything I expected from them. Look forward to doing future business with them and recommend to everyone that is looking for a vehicle.
I had multiple issues with my 2013 F150, Mark Gray from North Central Ford worked with me and addressed all of my needs. He went above and beyond to help get my F150 fixed and running. He is a great representative of North Central Ford. The truck is running great with no issues. mahalo
I made an appointment to have my car looked at and to get an oil change on a Friday. They greet you all nice to butter you up for what they are about charge you. It was explained to me the appointment time is to speak with a service writer and not for the actually reasons that I listed in the appointment system. I was told the assigned service writer(whose name I don t have but was the assistant manger) would contact me by end of they day about my vehicle. By 9am the next morning no one contacted me. I called them and for 7 minutes was put on a endless loop of being tranfered from the receptionist to service department because no one would answer the phone. Then when they did answer they hung up. So I called again told the receptionist again what happened. Then I was told they haven t looked at car nor done an oil change. At this point I say I want to just come get my car. They told me I could have a shuttle service when I dropped the car off but now I was told the shuttle doesn t run on Saturday. So now I have find a ride to get me car. And magically they found the time to look at my car so they could charge me for it. I honestly don t think they did anything they just wanted to charge the fee!
Yesterday I traded my 2014 Jeep Wrangler for a 2017 Ford Explorer. I've purchased many cars in my lifetime and I have to say this was the easiest and fastest dealings I've ever experienced. The entire staff was kind, respectful, and helpful with meeting my specific needs. I have a daughter with special needs who has trouble walking, they brought cars to me, allowed me to test drive, brought paperwork to me, and made the entire process pleasant. The manager, Nino Mansour was super nice and willing to make a deal I could live with. The slaesman, Rabee Khouzam went out of his way to help me understand each step in the process. He helped me get my belongings out of my jeep. He took the time to explain all the new fancy features of the Explorer, (my Jeep didn't have all that fancy equipment so I was new to the technology). I will never buy from another dealer. When it's time for a new vehicle, I'll be back. I would definitely recommend this dealer for your next vehicle purchase. Ask for Rabee! :) Virtual hugs to you guys! Thanks again!
They treated my car with the utmost respect and even though they were going to charge me, I ended up paying nothing. A pleasant surprise and a wonderful experience to say the least.
A fairly large dealership with a wide selection. My only advice is to steer clear of Internet Sales Manager Charles Washington, he makes so many promises he has a hard time keeping track of what he's told you. He will not follow through and he will blame you for it. He starts with a kind demeanor that gets progressively more rude as the negotiation ensues. Just avoid him and you should be fine.
I purchased a car here with a warranty. It broke down and I brought it for service. The warranty didn't apply and the quote for work was $1900. Since the warranty didn't apply, I took it to my mechanic and he's doing it for $750. I will never again take my business to this dealership.
This is Monique my experience was nothing but great. After going to other dealers getting mistreated and profiled Internet Sales Manager Charles Washington and the Financing staff did the exact opposite of profiling and treated me with respect and because of that Got the deal that the other couldn t and wouldn t because of their personal issues. Thanks North Central I love my Truck I m glad you guys are the ones I was referred to & I will be sending all my clients who are looking for a new Car to you all. You have earned my 5 Star Review, My Business again and my Referrals. I highly recommend if you are looking for a dealer who does business and not personal opinions of who they are selling too. Great Job Charles was Thee Best! Monique Muhammad!
Purchased new F 150 with help of Michael Nye. Everything went well and he made the process easy and clear. Would recommend him to anyone searching for a vehicle.
North Central Ford is always professional, courteous, and on time with the services they provide. The company's service department is a major reason I buy cars there.
Came here to look at a specific vehicle we found on the internet. A salesperson greeted us at the door and said he knew which vehicle we were talking about and went to go bring it around for us to look at. Thirty minutes later we have not heard from him nor seen him since. We go up to ask what happened and discover that the car has been sold and nobody bothered to inform us. Walked out the door and won't be back. I would not be posting this negative review had I gotten a simple "Sorry we sold it". But to simply vanish and leave us there for half an hour is unacceptable.
I enjoyed this dealership all around and will definitely use it in the future! Everyone was very nice and very helpful. Ronnie in service was the one who helped me service my car for a cracked rim and a bad battery. He gave me the best deal and worked with me on everything and kept me informed during the process! Thank you Ronnie for making everything go smoothly!
**See update** Do not bring your car here. Their prices are astronomical and their customer service is terrible! I brought my car in for a tune up. They changed the oil and the spark plugs and charged me $600! Then when I picked it up, it rode much worse than when I dropped it off and the check engine light was on! They should have noticed that, if they test drove it at all after they fixed my car. I brought it back within seconds of driving it off. The guy at the service desk (russel) was very very rude to me about this issue. After waiting 30 minutes for them to check out my car, it turns out two of the spark plugs they just put in were bad. Again, how did they not notice this if they test drove it at all. It makes me think that they didn t check my car at all! I will never come here again, and I hope you don t either!
***Update*** Monday morning I got a call from the manager Gary who was very kind and apologetic for the service I received. He did what he could to rectify the situation. He refunded some of the money that I paid and assured me that Russel would be reprimanded for his terrible customer service and rude disposition.
Upon my visit to have my battery replaced, Roy Coleman was able to assist me in providing excellent customer service. Mr. Coleman was very professional and made sure that all of my needs were met and my car was taking care of. Thanks again Roy for taking care of me during my visit @ North Central Ford (Richardson, TX). I really appreciate it! :)
Had some engine trouble. They were efficient with the diagnosis. I didn't end up getting all the work done there, but they didn't give me a hard time about it. They were patient while I made a decision and fixed what I asked them to.
I have been a customer for 20 years. Tell me why , when you have an appointment , that you stand in the service drive for 15 minutes? .... while 3 or 4 Service Advisers are sitting in their chairs staring at computer? They do their dead level best to avoid eye contact and help someone. Change your system or direct people to go inside and seek out whomever they are supposed to see.
Very nice facility with full vending options, work space for laptop, friendly employees, very clean. I made my appointment on a Friday for Monday service and they were done by lunch time. Quick service and they even gave my car a once over wipe down and clean. Great Ford dealership!
This is my 2nd vehicle purchase from North Central. Very easy process- yes lots of paper work but well worth it. Huge shout to Josh and Charles Washington. Also Michael P in financing who went the extra mile! Highly recommend purchasing a vehicle here.
So, I went to talk to the guy in service yesterday and was treated horrible. There is a recall on a part for the Ford Fusion. He basically told me there was nothing Ford could do about a recall and I need to just pay for what I need service on. I left and took the issue to the Ford in Mesquite and was treated gracefully. They told me FORD PAYS FOR THE RECALL PARTS AND LABOR. I already knew that but I didn't want to argue with the service rep. His favorite line is " there is nothing Ford can do for you here". Thanks for letting me know that Richardson Ford won't attempt to meet my needs
I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic.
Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result.
Liars, Liars, Liars.The worst costumer experience when it comes to buying a car. Went in looking to buy an Explorer for my family and was told they could get me the price I was looking for. They got me back in the door by saying "How can we earn your business". When I went back I worked with Anvar who accused me of lying about the previous deal that was offered! Even after showing txt message proof they informed me they would need the General Managers approval. No customer should leave with such a negative experience.
I want to give BIG THANK YOU to Jay Martin and North Central Expy Ford, they treated me well and really worked to find me the best deal for new Ford Edge. A little back ground I have not purchased a new car in 20 years so to say I was brand new would be correct. If you're looking used or new car go by and talk with someone.
Had a great buy at North Central Ford with Salesman Jeff Little. Next time I m in the market or know of anyone looking to buy, I will make sure I send them to Jeff Little. He made the process seamless and quick no hassle or haggling. I been buying cars for a long time and this guy was the best I have dealt with. Keep up the great work and customer service Jeff Little.
We are long-time repeat customers. Any time a car is needed, we only go to North Central Ford. Our experiences have been superb every time we go. In the service department they always tell me the wait time estimate and it has been amazing spot-on every time. When you have a dealership that provides such excellent service, the wait time may be lengthy -- which only makes sense. We do have the option of calling and making an appointment if we choose to do that. Unfortunately we are moving soon and can only pray that the Ford dealership in our new city will be as wonderful as North Central Ford has been - big shoes to fill!!!
My experience was low stress and I LOVE that. My salesman, Tyler, was (and still is) phenomenal. My car has so much technology, and Tyler is still willing to help me if I find something new I don't know how to work it. Fantastic experience!
Picked up a company fleet car. I worked with Tara Warren. Tara was absolutely the best!! Very responsive and went above and beyond. It was an exceptional experience.
Worst service ever! Take vehicle in for diagnostic for system to lean and was not told that the vehicle will not start. If I was told this before I have come to pay/pick up for a vehicle that they knew I wouldn t be able to drive off. I would have done something different.
After a terrible experience with another Ford dealership, NCF was a ton better. They actually took extra steps to figure out what was wrong with my truck after the other dealer blamed it on me and let me drive away with a bad sensor. The only thing that I would say they need to work on is staffing, they took almost a week to figure it out and also no loaner cars. They will get it don't right, just prepare before you drop off. Thanks to them, I'm back on the road.
I have always found the people at North Central Ford very friendly, helpful,and knowledgeable. I would specifically like to praise Roy Coleman for his thoughtfulness and help when I had car trouble and had my handicapped mom in the car with me. Roy understood our needs and I will always be grateful, and always ask for Roy next time!
I spoke with Brandon Ziola about a used Ford and how to finance on a limited budget. I should have called sooner! He was honest about financing options in my current situation, which is something I've been looking for. Not just trying to sell me anything.
Sales reps are nice, but the service reps are terrible. Having trouble with my brand new truck I bought two weeks ago, it's been at the dealership for about 3 days. Loaner car is not even comparable to the truck I bought.... recommend buying at different dealership, who'll treat you well after you purchase your vehicle
I am shocked that I take my truck to the dealership for maintenance because they are usually much higher. This has not been the case with oil changes because of their numerous certificates. Roy has been a very honest and friendly service guy.
Take what y'all want from this, but I brought my car in for a transmission flush and oil change and when I picked up my car my A/C was not working. I don't usually go to big dealership service centers because I worry of things like thisthis and I should have stayed with the trustworthy mom and pops. I went back inside and there was little concern for my vehicle besides being expedited to see what was wrong which just means more money out of my pocket. Try a little harder to help me with a problem like no a/c on a hot summer day when my A/C was working just fine at drop off.
I was very pleased with both your service and sales department. I got prompt service for a problem that I had because of the recent floods in Dallas. I was also in the market for a new car and Josh Stamper was a pleasure to deal with. I ended up getting an Edge from him. Very nice facility and good people. Thanks, Bill Underhill
Well this is how it is supposed to be done. I found the car we wanted on line and gave a heads up to Todd that I would like to have my wife drive. He had it waiting on the drive when we arrived and it was the correct vehicle we reviewed on the web site. From the test drive to the buying process we were out in under 2.5 hours and happy owners of a new Expedition. Really good experience at NC Ford.
Do not trust their used car manager. North Central staff sold from under me a used 2006 MX-5 Miata for which we had a handshake deal. The short version is that I test drove the car on Saturday, Nov 26, 2016, communicated by email with Melvin Anderson on Nov 28, and then struck a deal to buy the car on Nov 29 by phone and email with sales manager, Chris Marchant (sp?). I have been traveling on business in Ohio for that week with my military veteran hiring business. Chris told me that they were fixing a tail light cover and removing dings this morning for my car.
Yesterday afternoon, when we were concluding the deal by phone, I asked Chris if he needed a credit card or deposit check. He said that my wife could stop by any time tomorrow with the full $10,663 and we d do the TTL etc. on Friday when I picked up the car. I asked if he needed a certified or cashier s check and he said that a personal check was fine. He had previously asked if I had received his email and I told him that I had not (I checked my spam filters and found nothing).
When my wife showed up this afternoon with the check, per Chris direction, she was told that the car was being sold to someone else. This afternoon,the sales manager said there was no deal because I had not paid for the car. But Chris had told me that any time tomorrow was good. That does not sound like a better get the check in ASAP before I sell it to someone else.
This is an inexcusable breach of contract and reflects poorly on NCF s team and business. The company is either logistically sloppy, unethical or both.
The new design of the dealership, showroom and waiting room are awesome. I really enjoyed my experience with my sales person (Michelle Larson), she's extremely personable and gives you her utmost attention during and after the sale is done. The service department has left me with some things to be desired. Callbacks are almost nonexistent, if the service person that you were dealing with is not there no one else can answer your question and no one calls to give you updates on back ordered parts. I'm just not impressed.
Service Dept. - Took our dead 2002 Escape, yes it is old. They re-flashed PCM, changed fuel relay and a coil = $500. They said it was ready, we go pick it up and there is no one to talk to us about it. we just paid at the counter and drove off. The check engine light was on! Took it back, we needed that fixed. Over $700 later (that is with a discount the counter girl was able to help with by becoming Ford service member). 3 days later the check engine light was on again! A couple days later it died again! Towed back to North Central. We wanted to see what they could do for us, we'd already spent a lot of money. Basically told us "oh well, will be $1500 more (replace PCM) and that might not be the problem." Instead of wasting time and money, looked for 2nd opinion. Took it to a small electric shop, cost $240 to fix wire harness and it has been great ever since. Mechanic says that was more than likely the problem since the beginning. oh and if it would have been to replace PCM, it would have costed grand total of $300 (labor and parts) at that shop.. I am so upset we spent that much, nothing was fixed and bad customer service from department service guys. Counter girl was very nice.
I had a flat tire. They patched it, only for ME to discovered a new hole in the side wall from a hissing sound as I was entering the car How is the customer, doing a more thorough review than the said professional being paid? Dangerous, sloppy work...
Jim serviced me for the first time and was very efficient and pleasant. The only reason I gave 4 stars instead of 5 was that I waited a little longer than expected when I initially drove up. No reflection on Jim's customer service.
Had to take my 2020 explorer in again. Time for an oil change, and for them to fix the panel on side of where controls are and the ac vent in back is not blowing at all. So, so far 3 things I've had to get fixed on brand new car. I've been to Grand Prarie Ford and I have to say customer service wise is way better at Central Ford. Well, at least once Chris took over and helped me out. Now thats what Customer Service is all about!! I'll give more details once I pick up my vehicle up.
Zero concern for customer. Brought my 2005 Navigator in for check engine and running rough. I have a handheld that checks engine codes. It told me I had issues with catalytic converter. I wanted to have them look at it because it suddenly started running rough. They did tell me it was a bad converter and that it would be cheaper to take to muffler shop. That was nice of them to tell me that. My big problem was when I brought it in I had 2 or 3 things I wanted them to look at and tell me what it would cost to repair. They wanted to charge me $125 for EACH thing they looked at! Not going to happen. I have had my cars in for service at several other places and if I asked to check more than one thing out they only charged me one diagnostic charge. These guys are beating their customers up because they have the Ford name. I had them change my oil while it was there. Total cost $202.96. They wouldn't even apply the oil change to the diagnostic. Money hungry. I won't be back. By the way, running rough because of a bad coil pack on #2 cylinder. Fixed it myself.
Great experience! I needed to install a brake controller last minute before a road trip. They had me in & out in less than 2 hours. And a 15% discount on the part. I've had 2 great experience with this dealership - I would highly recommend!
I was in neighborhood. Stopped by for advice on my tire wear, ordering new tires. Took care of state inspection and routine service, while I waited. I consistently get outstanding service, friendly, reliable, courteous advice from North Central Ford and Jim Ayo
I will start off that I did not buy my truck from north central. I will also say that their parts guys are awesome. I only put motorcraft parts on my truck even when using another mechanic or doing basic maintenance on my own. Parts guys have always been willing to research for me and their mark-up isn't too much over online prices. So I am always willing to give them parts business for the service they provide on that side.
That said I have taken my truck to be serviced there multiple times since its the closest Ford dealership to where I live. Every time they try and charge me $80 for an oil change and rotation even when their own website has "the works" package for only $39.99. I hate that I have to point out that they have a lower price on their own website. Hence the 3 star review. Also why I typically drive further to another dealership to get serviced since they give me coupon price without having to ask which is what most dealerships do in my experience. I understand people have to make money but come on. They have tried this multiple times now or I wouldn't leave this review.
Also if your getting everything serviced at a ford house just know dealerships are always more expensive. It's just the way it goes at any dealership. On this last repair I was able to get both my axles flushed and the leaking seal fixed using ford parts bought from north central for $300 total. North Central for the same job wanted $600.
My experience with N Central Ford's service department has been excellent every time I have been there. The service advisors are always pleasant and helpful.
Due to the major issues that I am facing after 47,000 miles of a bad transmission and breaks malfunction and a once fixed sensor issue that have been fixed, I can only hope to not have to pay a huge after factor warranty soon after 60,000 mile before I get rid of this cool body model Ford Fusion 2016. Ford should also work to improve on customer service with more quality service. After having a tire rotation and oil change, twice luge nuts were left off of two wheels.
Other than that, I do like the operation of the Ford Fusion, but it remains to costly on fuel. So I wouldn't buy another one.
Took my truck to North Central Ford for a warranty issue. They took great care of me. My service rep was Roy Coleman. He did a great job making sure everything was done to my satisfaction. Highly recommended.
Always a wait, always seem very disorganized...so I drive 30 minutes away to Park Cities Ford to service my car, even though this one is about 3 minutes away...
Very bad and Guessing game they play they start you up with something and they tell you we will recheck and call you back and tell you more stuff it need and at the end they tell it needs what you originally told them it needs . Roy Coleman the service writer is a big lie and sound so good one the phone .. I think these people are trained to screw people up . Can t be trusted they leave you broke dealing with them .
Drove in and was waited on immediately. Had made a reservation so all of my information was there. Waited on the service work and Andrew Carr, my service advisor came and gave me an update on how the work was coming along. Excellent service! Highly recommend.
This place has the absolute worst service on the planet. I dropped my car off to repair a dent that I bought it with and it was supposed to be a one to two day service. It has been over a week and I still don't have my car back. The guy that sold me the car was supposed to call me when it was done but I decided to call the dealership after this long and they say he no longer works there. They are now trying to find my car and see where they are with the repairs. WHO IS RUNNING THIS PLACE? Someone should have known that this salesman was in charge of my car and someone should have notified me instead of waiting for me to get angry and impatient enough to call. Don't ever do business here if you value your time. They are slow and have terrible customer service. I've been displeased every single time I've had to go in.
Worst Parts location ever ! I called 10 times to check on parts for my ford f150 !they kept hang up on me or kept transfer my call to a different departments . I'm going to submit a complaint to the corporate!
Chris was my service representative. He performed in a stellar manner from start to finish. He was courtesy, informative and provided very complete recommendations of the service that was needed. I am partially mobility impaired and not driving myself right now, but the person who drove my vehicle to my home indicated that the troublesome brakes no longer felt spongy. This is immensely important for me because my son will be driving the vehicle when he visits next week, and his safety is so very important to me. Chris knew this and did everything to make the vehicle "right, " providing personal attention throughout. The car, however, had not been washed when I got it home. I did expect a bright, shiny vehicle. My car is a seafoam green 2005 Town Car with only 34,500 miles. It is a rare jewel and must look pretty when I am riding in it. Chris still gets the five stars.
I Ford because everybody there is nice and have great Customer Service, and the best part is when I get coupons to service my truck so I get the best of both worlds!
I made an appointment to take my Ford Fusion in for an oil change. They asked me if I would like the free car wash and I replied yes. I was there 30 minutes early for my appointment. I ended up waiting a total of 2 hours for my car. I was starting to get a little aggravated when they called my name that my car was ready. When I saw my car, I was so pleased. Not only did they wash my car, but the car was wiped down and my wheels shined. At that point, I understood why it took so long. I was very satisfied with the preformance of the dealership employees.
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