Waited 2 hours for an oil change and never got a c...

Waited 2 hours for an oil change and never got a call when my car was finally ready. Had service change special on my phone , service rep would not accept when I showed him. Cashier was great and adjusted orice. Bought 2 tires on prior visit with rep making me a good deal. The rep this time wanted charge me a much higher price and was not willing to chech with a manager if he could do any better. Been comming here for over 10 years and the rep thilis time was rude and not courteous at all!!!