In June 2014 we bought a 2012 Ford Explorer LTD an...

In June 2014 we bought a 2012 Ford Explorer LTD and a Chevy Impala from North Central Ford. After a few weeks the Radio in the Impala would sometimes just scream a pitch that got louder and higher as the engine revved. This never got fixed.

For the first few days we thought we got a great deal on the Ford though until we noticed a Clunking noise in corners and on Bumps.

I d like to think we were good customers because we just kept going back to North Central Ford for all regular and irregular maintenance, over a half dozen times. Every time we d give them new reports about how and when the clunking occurs. Our bargain Ford had turned into the proverbial clunker.

Around 75K miles my wife brought the vehicle in for maintenance. She mentioned that the Brakes were making unusual noises. They put it off as Normal . Weeks later when it got worse she took it back. They claimed we need new brake disks. I called them claiming we would not pay for new brake disks because they shrugged off our warning only weeks before. (In my opinion their negligence turned a simple brake pad replacement into a huge bill.) All the sudden the disks no longer needed replacement, they could be refinished (turned).

The Ford had a 100K mile warranty against body defects. On our very first service appointment after 100K miles, North Central Ford finally did end up finding the clunking noise. This clunking WOULD have been covered by warranty had they found it in one of the previous 6 or so visits. In spite of the fact that I pointed this out to them on the phone they charged us over $400 to fix it.