I've had my truck serviced at a few Ford dealerships in north Texas. This was my first trip to North Central Ford and it exceeded my expectations. Online appointments were easy to schedule, the service team was prompt in helping me when I arrived and my truck was ready before the time they stated it would be done. Highly Recommended. Ask for Russell Huffman!
Tom Said (yes, that s his last name) was super friendly and made the whole process easy!
The staff is very helpFul. The servicing is good and cheap.
North Central did an excellent job making sure the service was correct. The whole drop off and pick up process was handled smoothly and safely. I received regular updates via text and was even able to review and approve the estimate from my phone. They are good example of how service should be done.
Service was outstanding. Priscilla Parker was my service rep and made sure about all the details to help service and maintain my truck
While it was only a 15,000 mile check up, they got me in and out in less than 45 minutes, so while I was able to relax they did the work, and then I got on with my day.
Nick G. Was great to work with. Nick had my vehicle in and out of the service department in a very reasonable amount of time.
Two of my three trips to the service department were a disaster. Between taking forever for routine maintenance and never having a good estimate of when they'll be ready, you can count on spending a day or two waiting for something that will never come. Then, when you call them, the answer is always "we're just finishing up", which I've found actually means "your car has been sitting in the parking lot for hours since you haven't gotten irate yet." It's only when you show displeasure that they get stuff done. After 2 bad experiences, i'll find a better Ford dealer, even if their hours are less convenient.
North Central is the BEST! Easy, no pressure....This is the 7th car I have bought from them since 1991. BRAD COOK is amazing!!! You won't be disappointed!!!
Tried to make a service appointment. Took me four times until I finally talk to someone without being disconnected in the process. The next day, when I deliver my car, they can't find my appointment, tell me to come back another day if I don't want to keep the car overnight. Avoid.
I shared my experience directly with Ford's survey. I also called the service rep that is supposed to handle complaints. I have not received any communication back as to my terrible experience with this dealership. I am done wasting my time. Don't waste your time here either.
Just purchased a new vehicle. Big thanks to Felicia for great customer service.
North Central service department does an excellent job communicating throughout the process.The shop is top notch, very clean, and their service advisors are always friendly and professional. I would highly recommend them.
Thank you Tony Mena for EVERYTHING you did for me and my family these last few days, you went above and beyond to help us with our purchase of our 2 vehicles. THANK YOU FOR MAKING MY SON'S 21ST SPECIAL This made our drive and time out from N FTW worthwhile Also, thank you to Hector and Trey for all your hard work Jesse in Finance for putting up with us during our family fun Doug Miller and Hector for staying after hours ensuring our transaction went smoothly More than Highly recommended this dealership!!This is why they DESERVE THE PRESIDENTIAL AWARD!!
I have used Ford [North Central Ford] exclusively for maintenance on my 2008 Ford expedition [every 5000 milles]. I am thoroughly satisfied - 12 years of maintenance and service support. My last experience dealt with an jerky hesitation when trying to accelerate. The problem was accurately diagnosed [tune up] and quickly serviced and repaired. I could not be more pleased.
On the 18th I made an appointment for a recall for the 20th. Asked how long it would take and was told 2 to 3 hours. On the 20th dropped the car off and was told they'll drop us off back home because it'll take at least a day. The next day was called that the parts for the recall needs to be ordered. Called again and was told that an additional part needed to be ordered. Asked if it will cost more and was told it was part of the recall. Did not get the car back until the 26th. My questions to the North Central Ford management are: 1) when I made the appointment, all parts should have been ordered. Why not? 2) why wasn'l all parts for recall ordered at one?
I give 2 stars because we got a shuttle and on the 25th I was apologized in great amount for the delay. And they cleaned the car inside and out.
I dropped in for an oil change around 11:00 on a Friday morning hoping it would be the normal 45-60 minutes. Charles informed me the current wait was closer to 90 mins. Being slightly pressed for time, I contemplated rescheduling the service but decided to proceed since I was already there. Much to my surprise, my car was ready in about 50 minutes! The great service I always receive from the folks in the shop and from Charles is what keeps me coming back to North Central Ford.
northcentralford.com
