MyUS.com Reviews

I wish I could leave a 0 star review.

My shipping went from $300 ish to $1900+ USD because MyUS said it couldn't be shipped without a pallet despite it being under their 350 lbs limit required for pallets. Also, despite submitting a merchant invoice prior with the weight and descriptions of the item, it wasn't flagged until after I had created a ship request and the item was in their facility.
Not happy about this whole process, blatant lies and deception. Will never use your service again. I am shipping my item (as I have no other choice) and will cancel my account straight after it is received.

Note, they charge you $15 + $1 per pound of weight (USD) to have someone else collect your item from their facility if you do not ship with them.

Absolute highway robbery.

PLEASE DO NOT ANSWER my post with your regular platitudes. I'm sick of you covering your ass on your reviewable platforms, but not actually helping resolve anything.

Sent package to an address that did not exist. Wasted so much time (3 months) and time contacting foreign postal services to try and trace the package. Package tracked but the clients address had been transcribed wrongly and undeliverable. Be vary wary of any company or website proudly displaying this address and using this address as if it is their shop or store front as you will never be able to track the actual store.

For now just a bad service , they said that the delay its by the virus , but in september of 2020 with the same theme ???? really??? I just dont know where more can I write for a answer for your part , and waiting for just a notification that my package arrived but nothing about it

Not consistent, sometimes on time and fast, sometimes awfully slow.

Ever since I signed up with MyUS.com, shopping and shipping from US stores have been a breeze. Irrespective of the online store I shop from, I felt that I had much control of the shipments from the time it is received at MyUS and I find this is a great point to consolidate all shipments to save some on international shipping. I found that they are experts in packing as well saving much space in the box.

Like anyone, even I have experienced few days delay in service these days, but I guess that s just temporary due to Covid crisis and should be up & running soon.

I leave overseas and use MyUS to sort out all my shipments from the US & they have never disappointed me. Keep up the great work guys! (Y)

Warehousing, packaging and shipping services from USA to Angola and other countries, with excellence and efficiency. I recommend!

very easy and nice.
support agents are very helpful and gentle.
i recommend myus to everyone.

Easy to use and always happy with the packaging and delivery times to Australia!

I can't thank MyUS.com enough, I live on GUAM and so many companies in the states do not ship to GUAM or their shipping charges are out of this world. Without MyUS.com, I can't order a lot of things that we don't have access to here on Guam, their service is great, fast and reliable.

Had a chat with Jeylac today and solved and answer my question tegarding splitting package quickly.

Thanks for your help!

Excellent,superb packaging & swift delivery service,quite impressive!

Been using them for the past 6 years without any issues. Good work keep it up. Owner

Overall good services provided by this company. I received my packages within 2 weeks which makes me very happy as this is my first time shipping from USA . The only complain I have is more work could be done on the communication between customer and customer service. I hope they will continue to evolve and provide better services to customers like myself. The charges are reasonable .

By far the best mail forwarding services, surpasses all in shipping prices easily the most comprehensive in choices and shipment detail addition/requests

Grossly misleading prices ($29 to ship north that turns into $90), I paid for expedited mail with signature, got normal mail with no signature. Refused to even respond to my complaints about that. They will gouge you or rip you off in any way possible.

I had on several occasions over the last few years seek the assistance of MyUS.com to ship items to me especially when several US companies had no shipment to my region.
The service of MyUS.com has always been efficient and reliable whilst the fee reasonable. It has always been speedily delivered to my doorstop without me worrying about the clearance of customs and payment of import duty. I am glad and privileged to be associated with MyUS.com.

I can never believe anything said by MyUS because they are scam. I will not beleive they are not scam only if my package is delivered to me. i have paid several dues coz they told me to do so, but i realised that they scam until when they told me to make a payment of 86 dollars for my shipping fee in which i accepted but before i got the money they had increased the shipping fee from 86 dollars to 186 dollars. They said the 100 dollars is for authorization. can you imagine paying 100 dollars for authorization. I have been trying to talk to there team for the past three days but they never call me back on there call back service when i left a voice note for them, i tried to use there live chat service but there Agent has been offline .......

This is my first time dealing with MY US and I dont know whether it will be the last or not .
I submitted and paid for my order SH-645680 in August 29th with a rush processing fees but unfortunately after 56 days I have not received neither my order nor a reply for my 5 or 6 mails explaining why all this delay and why no response to my correspondences from MY US support or customer service .
I hope that I receive a reply from the owner explaining and solving my problem ,

Very Pleased with the customer service . Angel helped me a lot and was easy and smooth . Thank you again Angel . ^.^

I have always had very positive experiences with MyUS. I live in Australia and have received multiple orders from them, always in great condition and despatched immediately when asked. Communication is very good. I highly recommend MyUS to shop in the United States. I wouldn t use anyone else.

Seven years I've been a member and their past service had been fantastic. However now it's become impossible to communicate with the company. They do not respond to emails, their own 'Contact MyUS' emails nor their live Chat Now. Its been 4 weeks and its beyond 'we need to catch up'. I receive emails from the company saying I need to respond otherwise my package will be returned but they won't action any responses or enter any discussion. I know you guys can do better, I've experienced it but this is really dissappointing.

Myus.com is the best forewarder ever. I am using it since a while of time and I am so satisfied.

MyUs Premium is best serves it's soo fast and easy to use and excellent customer service's ..thank you MyUs

One of the best, special thanks to Mr. Benjamin from suuport team, really healpful and hardworking.

Terrible experience. It seems like they don't answer their phones or emails. It's been over a month since I made my order but I still haven't received my package at all. I made follow ups but to no avail. I am so dissatisfied with the service I received personally.

worst company ever, i ordered something from them and payed the money then they disappeared !!! for two months i tried to contact them since the first day i ordered but no luck, after all that and after waiting for three months with out any luck of contacting them they said we cancelled your order !!

Very bad experience, finally after 2 days of emails, contact form fills and social media messages, an agent responded to my inquiry.
I just had a phone call from their customer service and it was extremely disappointing.
I was complaining that they charged my card and ship the package to me without any action from my side. From what I understand MyUs USP was "consolidate packaging" and they should ask me or inform me before charging my account the exact amount.
Their explanation was:
That my current membership is the basic one which doesn't support consolidate packaging (that was not clear in the price and packages page) and the really frustrating thing that when i told the agent that it is not clear and i was confused due to poor user experience, while I was explaining that to agent he interrupted me saying "IT IS VERY CLEAR IN THE PRICE PAGE" it felt really unprofessional and kind of rude.
Defiantly going to cancel the account and defiantly not recommended.

I have used myus.com for many years and cannot fault them. My packages are handled with care and communication is fantastic even throughout the pandemic. Live chat is great and solve any issues straight away.

Have recieved atleast 3 shipments through MyUS.
like that fact that I could keep items more then 30 days before shipping , so I could consolidate packages. They are having delays in service due to current situation on Covid-19 so I give 4 star only for the delays. I am sure they will return to normal processing times when everything gets back to normal.

until this last transaction where they wouldn't reply to emails or a week later and they never call back from the call back service. Then they get rid of the live chat. If you can talk to someone this company probably would have a better rating.

Very trusted company. Have been receiving my goods. Fast and easy.

As a Canadian who very much appreciates American children clothes, Western clothing, and speciality high quality women's clothing I really value MYUS's service. Their service provides me with an easy address to send the US goods to that can not be ordered from Canada. In addition, and this is a really important fact, MYUS holds and consolidates all my online orders until I am ready to ship them home. This has saved me a great deal of money. In fact its quite amazing at how much. If you look at what shipping to Canada usually costs on Ebay you can see it is often too much when combined with the US/Canadian exchange rates. These are uncertain times, and it is important to me to be careful with how I conduct purchasing goods. PLUS, and this is very important to me from a sustainable perspective, I would rather send one box than seven. It's only logical. Highly recommend MYUS. They have been prompt and fair to deal with.

excellent service! very convenient and affordable, will surely use MyUs.com again on my future shopping and shipping

Hold parcels for weeks, long delays in shipping and non existent customer support! Avoid like Covid!!!!

Thank you Angel for the support. You were very helpful :)

MyUS is the best service I ever had for shipping from USA, they give many options to manage the cost and many more features

Pla stay away from this company its a scam. They will never reply to ur emails nor will they respond to their phons. I urge everyone to be careful

MyUS.com is like my second home.
I use to buy a lot of things on eBay and Amazon then I sent to My own address to MyUS.com

Since 2018 until, I have bought more that 30 articles and all of them reached my home country (Angola) with less that 5 days after MyUS shipped them.

And the shipping cost, it s 80% more economic, image that to ship an iPhone X from US to my country directly cost more than 350$, but with my us, it costs only 67$.

I really, really recommend to that Amazon or eBay can t ship to your country, use MyUS.com

The world most professional mail forwarding services in the USA. Great and reliable services

Good service and nice website good shipping prices also there is option that you can put all of your packages in one box and a lot of options and choices you can make, also you can choose any type of shipping you want economy or express.

MyUS thankyou for everything i love to use your services of shipping.

I had a package delivered to their warehouse sept 23. It is lost in their system. I have provided proof of delivery as well as a photo of the packed dropped off at their warehouse by the shipping company. Still unresolved. They aren t responding. Seems like they are making no real attempt to locate my package. Phone calls are currently not being accepted. I can only use their chat feature on the website. Human to human contact has been impossible. I ve emailed, tweeted, used their message system on their website. It s been dismal. Also, my purchase was $2000 and also has a monthly subscription. I have no idea when this will get resolved. Suite 6611-739 Nathan B

Glad I found these guys! Huge help for us expats living in Singapore. Rates for shipping are often times better than direct through a manufacturer. Great service, using them often and will continue to do so.

Great customer service, good packaging, and fast shipping.

I had a great experience with Annalisa from the warehouse and Angel from customer service when they helped me with a special request. 10/10 customer service.

They updated the main website but not the "My Account" section, which really needs improvement.

If a package contains a special item, like a battery, you can't select it for shipping right away. You have to contact CS and let them fix it for you, which is annoying to say the least, not to mention that you have to pay a fee for these kind of items.

Overall I think MyUS is a great service with good customer support but they need to improve the account portal and chat availability.

I was a fan of MYUS in the past but since the Pandemic the service is horrible. I understand that delays will occur but I have a package that was delivered on June 20 and 16 days later it still has not posted to my account. I have chatted with 6 Customer Service Reps over the past week and each of them give me a different reason why the package has not posted. Over two weeks and no package posted yet. I am paying for a service and not receiving it!

I have tried both chats, email and calling the company to resolve this matter but unfortunately on the surface the company appears nice but is very flawed. I have hit a wall with my daily correspondence with customer service and they are not being accountable for their faults.

1) Paid for Mail+Premium and was given a mailbox
2) Informed need for Notarized document AFTER I RECEIVED PACKAGES to the warehouse
3) Held packages HOSTAGE and put the account on HOLD. Would not make an exception to let me send out the existing packages as I needed to send it out right away. Said I had to downgrade to another plan in order to send out the packages. Was assured that since notarization would take time it is ok and I can switch back to the original plan after I got the notarization done
4) Paid $50 to notarize their document
5) Said I could not keep the mailbox and they had to assign me another mailbox
6) Again now keeping my packages hostage
7) I have now paid $60 for membership plus $50 for notarization and do not have the mailbox I was promised

Something is really wrong with their standard operating system. I have been in daily conversation with their customer service rep in order to try to resolve this but they seem unwilling. I hope their CEO reads this as this company seems to be set up by former bankers, lawyers or consultants. It is very smartly packaged with lots of add on costs and standard operating procedures. But this is a case where they have messed up and need to improve their procedures so in the future they tell customers the need to notarized and provide the document BEFORE taking their money.

And if they somehow can't incorporate that into their SOP at least they need to allow them to send out the package they already received.

CEO hear my call!!! You are obviously smart so now do the RIGHT THING.

A lot of MyUS negative reviews recently on many platforms during the Covid pandemic. I just wanna let people know my package was delayed almost 2 weeks but I eventually received it. MyUS has huge potential for growth and should look at Amazon as an example.

Poor app design, poor follow-up service and even poorer customer service. Cancelled my account after my first (and only) parcel is delayed somewhere. Despite paying for a tracked parcel, no tracking update for 6 days and no idea if or when
parcel will arrive. On contacting customer support I was told I should have paid for their premium delivery if I wanted a premium service! Would not recommend. Edit:MyUS received parcel 12/13/19 not even shipped until 12/21/19!!! Now missing Xmas Delivery. Terrible!!!

I always order my goods through MyUs, although there s some delay now due covid restrictions which is understandable. Other than that service are top notch , offering wide services that i enjoy using for my packages.

These guys are criminals. I ordered with them once on a one-time use payment. They subscribed me, and then I unsubscribed. They then re-subscribed me and started charging me. I didn t notice for a while so contacted them and they refunded me and unsubscribed me. They have since re-subscribed me twice more. I ve only just noticed they ve been snakily stealing from me (probably for a very long time but I ve not checked). Not to be trusted. I used their service once and they keep stealing money from my card that they have on file. Terrible business. Terrible people. In competent at best. Untrustworthy at worse.

Absolutely love the service from MyUS,
I chat with Angel shipping department, Fast Response and of course a very kind person. Thank you Angel.

Respect and the organization in time delivery as soon as

Have been with MyUS for a fee years now and the service has always been great. My items arrive nicely packaged. Their customer service has been truly great as well!!! GREAT ORGANIZATION!!!

Despite manpower issues due to the pandemic, they were able to deliver my goods. Thumbs up to MyUS!

Thank you very much Angel! You are the best customer service I ever chat with. Very nice, very helpful and very patient. thank you very much again wish you all the best

Not happy with MyUS.com, customer service take for ever to answer customers emails. I am not true if they are under staffed or this is how they operate. I have been trying to creat my shipment order for 10 days but apparently there is technical issue and sent couple of emails but no response.

Recently had some issues after the lock downs in the US. While they got off to a slow start in resolving these, they seem to be catching up. While i feel they provide a good service, they would be well served to try and shorten their response time to inquiries when there is an issue. Prior to Covid everything had been excellent.

I recently applied and had an interview here. It took 2 and half weeks for the HR person Malinda, to contact me back. She made excuses why it took so long for her to make the offer. I tried coordinating signing the paper work. But it became more of a basel than the job was worth. I am glad that I didn't take the job. She represents the company and if this is how she conducts HR side of things then I definitely won't recommend anyone to this company for any reason.

at first i was skeptical to use myus, but when i tried it, i received my purchases/packages in no time. thank you myus.. and thank you myus for granting my requests.. great staff!

Their commitment of 48 hours is posted on their website.

My paid package was delivered to them 9/2 UPS 1ZEW3495YW09002673.. guess what, still not with them! Customer service has degraded. Booking an email twice and only got a case number the 2nd time. Horrible experience.

Unreal service. Been a loyal customer for many many years and they just keep getting better

I moved to MyUS from another provider because of the cheaper fees and postage. I was sceptical because of that and didn't initially close my other account. After 2 successful parcels delivered, in what are trying times, I'm convinced I made the right move. Great customer service and lower costs make buying in the USA and shipping to Australia very affordable. I highly recommend them.

This company doesn t even deserve 1 star to be honest ..
My items are in review since 3 weeks though I have sent them all the requirement invoices and needed documents but still my items are in review..
I have lost my business job because of their non reasonable delay and still my items are in review !!
I have emailed them million times , asked for their help through instagram but did not receive any answer!
No one replies to my inquires as well and no one followed up with me to solve my issue.
Dont deal with them!

MyUS does serve the purpose. But what I don't like about them is they do the description of your items. At times, it's as if they just simply do it just for the sake of it! One time, they describe my 'mobile base' as non-mechanical vehicle!!!!!!

My experience is very bad with MYUS, I was waiting for an urgent packages and I had used FedEx Priority for shipping, the problem is that MYUS took 2 days for package acknowledgement and another 1 day for reviewing merchant invoice then the worst thing they put my account on hold for review and they release it after two days I wasted 5 days due to their poor system to deal with customers, I paid lot of money to ship in 1-4 days but I received by 10 days, so I advice every shopper to look for another service provider

I love it, but do they have a branch in Mauritania?

Very good customer service. Deliveries are usually faster than indicated (even during the covid-19 pandemic).

Very satisfied!

No longer satisfied!

As of today, october 2nd, I'm changing my review from 5 stars to 1 star. I have made several (more than 5) inquiries for an order that was delivered to MYUS.com on august 18th. As of today, october 2, is is still not logged into my suite. Nobody is responding to my inquiries, telephone and fax are not being accepted. I am very upset and frustrated!

Good forward shipping company.Shipment tracking and many options.
Refferal reward and promotions

This is no good. If you ask for compensation, you will get back. worst!

Customer for several years, I must say that this company is an example of professionalism. Never had a single issue about any of my orders. I strongly advise the use of their service.

I must advice that several things must be taken into consideration before ordering in US: first, to know the custom legislation of your country: taxes and vat must be apllied above a certain order valus. Secondly, if you use the transportation company to take care of the custom process, it's service is also charged.

You should order what you are not able to get, in my case, in Europe. My calculation reflects that in general terms all this costs (MYUS+Customs+DHL custom diligencies) mean around 55% of your order. So take this into consideration.

About their service, I can only say well.

Worst shipping company i ve ever come across! avoid it at all cost. I placed an order from their app and then realized it was the wrong item, i wanted to cancel my item while the item was still processing before it got confirmed, i called, emailed but literally no answer nothing! are they even in business ? i mean a business can t just be that busy! if you re so busy get more people working in customer service! it s been a week and no response!

I'm American who lives in Tokyo and a customer of MyUS.com for several years. A lot of online retailers and auction sellers do not ship outside the US which can be a big issue for expats like me. MyUS.com offers a much needed, convenient and money saving service to combine all of your online purchases shipped to a US address and pack it all in one package with insurance and tracking. I am very impressed with their high level of professionalism, quick response and I highly recommend them. 5 stars for MyUS.com!!!

Regardless the covid-19, really good company I had no issues except the last order but its understandable.

MYUS.com have received really bad reviews lately due to impact of covid. I understand as i was initially also frustrated at the lack of communication and delays. However, when i had a chance to speak to customer service, they were really helpful and my delivery was delayed but reached safely. The packing was excellent and went smooth.Thanks. will continue using myus..

I will be honest, I had an okay first experience. I brought an item online and I requested it to be shipped urgently and it got shipped the next day it arrived at the warehouse. But I am currently having a major problem with the personal shopper and they basically took my money and said my order was complete. Then later tell me it was not available and that they have this "credit" that I have to spend on their site with the amount of money they charged me for my order with. When I filled in the personal shopper request form, I specifically checked the tag "CANCEL IF NOT AVAILABLE" so they have no right to take my money, and then tell me its not available and not giving me a refund.

I will never use this site again!

I have maintained an account for our business with MyUS for several years but now their shipping costs have become ridiculously expensive. For example, I can arrange at my end (Australia) for DHL to collect a consignment from a USA seller with a shipping charge of about 50% of what MyUS charge.
This service is available to anyone from Couriers Please here in Australia, so check it out and save yourself a fortune.
Also, maybe I missed something but now their "premium" account charges US$7.00 per month membership fee - it was free in the past?
Goodbye MyUS !!
Update.... Forget the waffle in the reply from MyUS, bottom line is they advertise "save up to 80% on shipping".
YET, a 2lb package sent via MyUS to Australia costs a minimum US$60.00, but by USPS 1st class mail the cost is only US$23.00.
Sadly they once had a great product but have now priced themselves out of the market

WORST SHIPPING RATE I EVER EXPERIENCE !!!!
Their shipping rates are 3 x amazon rates

looking to sent a pack to cameroon, how can i do that. I heard you are cheap

This service was good, but has been completely terrible for the past 2 months. They have been holding my packages for that long without explanation and repeated attempts to contact them by phone and email have gotten no responses. Total lack of customer service. If I ever get my packages, I'm never using this service again.
Update: I have just been informed they have now lost a package of mine. Don't waste your money on this service, I wish I hadn't.

Poor customer service - higher prices than expected and longer shipping times. I needed to go to the post office to pick up my items.

I'm freshly registered to my us minutes ago and i'm from mauritius and i'm very dissapointed to say that i will not be able to use my us because of exhorbitant shipping amounts!! I was really thinking that my us was my solution for shopping through us stores etc but in fact NO! I'm starting to think that the rates of shipping costs could only be lower only inside the us only and not outside ! Can you guys explain me why the hell its so expensive ? When i looked at the shipping rates for 1lbs the minimum amount of shipping cost is at 54 or 56 dollars!! And the best of all is that the item i wanted to purchase was only for 17 dollars!! C'monn are you guys serious ?? When i went through your bio you said the contrary !! Do you guys think i will be able to shop through us stores with such rates !!??????? HELLL NOOOO! VERY DISSAPOINTED!!!

I love MYUS, They are the prefect shipping company. I get my items fast and packed properly. I recommend them to everyone!

AMAZING! I've been using MyUS and they're the best shipment company so far. Very organized, clear and just great! Thank you.

Horrific customer aftercare. Massive delays in shipping times caused by courier . My Us refusing to liase with fed ex to obtain refund even though fed ex has agreed to refund in full to my us!!! Go figure.

I was referred to this company by a person in the United States I wanted to buy something from.
Having a forwarding company that ships world wide, quickly and efficiently to any country is brilliant.
Quite a few persons or sellers won't ship anything outside of the USA. Thank you MyUS.com for being there for us on the outside.

It is really a wonderful experience from the costumer support live chat. The agent (Angel) was very friendly and helpful.Thanks again.

I am very pleased with the MyUS standard service. Angel is honest and very quick to respond to problems with my package and even trying many times until it was solved and finally now it is shipping. I am now tracking and waiting for the shipment to arrive here in the mideast.

My US were a nightmare from start to finish. I would not recommend using this company at all. I am UK based and below is a list of issues I experienced with them:

*massive delays logging deliveries into the suite and then approving invoices. So you end up getting your items an additional 3 weeks later than you had expected.

*customer service is non-existent. They will send emails saying they are busier then usual - fair enough. But if your busier and making more money - hire more people to help. Don t allow people to continue paying for a terrible service.

*ridiculously high prices, there is no benefit to using this service compared to using the international postage option that retailers have. My postage ended up costing more money overall with my US. And I don t think these prices were made clear when I signed up and started shipping items to my suite.

*annoying mistakes made - when submitting the value of my items to calculate tax and duty that I would be paying when my item reached the UK - myUS included my original postage cost on top of the value of my item - so ended up paying more than I even should have paid. But at this point I waited so long for my invoices to get approved that I just accepted it to get my stuff to the UK and cancel my membership as fast as possible.

*i was offered $20 credit for the delays. But half of the credit disappeared from my account so I never actually used all of it.

*and finally, and most frustratingly - a white item of clothing I had ordered from a US retailer, arrived repackaged in a box with some other items I ordered - and there was what I think is bronzing powder/make up/brown dirt all over the bag. Some of it had gotten inside the plastic and stained my white item of clothing. Raised a complaint. No response. Just a case number. Chased up the complaint, just get given a new case number, no compensation being offered.

it was perfect delivery, tracking and communication was great and received even few days before the promised date . i am really happy and excited to start ordering from MyUS stores.

It was great customer support experience, special thanks to Ms. Louther for supporting and addressing my issue.