MyUS.com Reviews

The Worst company I have ever dealt with. Who turns off the phone!!!?? It's one thing being understaffed but this is just poor management

No account with this company and they keep change my credit card. No reply on calls and emails

Less hassle and accountable. The shipping price if quite affordable and reliable. Aside from that they are very helpful and responsive, but due to today s nature they are a bit slow in replying my inquiries, but from my past experience I am and satisfy. My big thank you to Benjamin and Emalee.

Complicated to work with the staff who is demanding on invoices (invoices and identities of eBay sellers, even for insignificant invoices).
not being able to give the real identity of my sellers (even with paypal) 2 of my packages were confiscated.

Packages were combined which saved me a lot of money. They kept me well informed and arrived in a timely matter considering being in the middle of the covid-19 pandemic

Great services, fast packaging, and respectful customer support.

MyUS have been serving very good. Really happy with the services. Have been a member for the last 4 years and they are the best.
Thank You
Saameeh from Maldives <3 :)

Very poor service.
Will never use again. They charged me double the amount of shipping because they send my products Seprately.
1 shipment - $81
2 shipment - $176
If they have sent these both shiment together I would have charged only one amount
When I asked customer rep he said you dont have availability to this service with your plan. What the hell.

Will never use again. I recommend all Australians to rather pay customs instead of using them

Horrible Service and if there is a way to give them Zero i will do it, unable to reach them at all through phone, chat or messages during working hours for more than 10 days. am sure as they are doing this on purpose not to replay to customer inquires. took them more than a week to log in shipment after arrival which understandable during this pandemic.

Placed an urgent processing order that they guarantee same day shipping and its been 12 days (since 23rd-July) with no progress. am afraid they have lost the shipment or misplaced it. i wish i have shipped it directly from Amazon and Ebay.

Poor service, phone line doesnt work, they charge 7% tax if you are picking up an item by yourself and they charge pick-up fee, but I didnt see anything about these charges on the website

I have never been disappointed with MyUS. Extremely professional and honest company. I have used their services during COVID 19 period and despite the challenges, they have always managed to keep up with the workload. I got one item which got lost (that can happen anywhere) and they have always kept me in the loop and compensated me accordingly. I absolutely recommend MyUS! Great services!

All your orders are safe with myus from packaging to delivery.

Excellent place to send packages to be consolidated and then send to Israel cutting overall shipping costs. Good service and easy to deal with. Customer service most helpful in addressing and resolving any problems which only happened one time in 4 months.

My experience with MyUS services has been great, all my purchases through Amazon have been handled in a professional Manner & Packed shipped in a timely manner

Hello, I am a new user of UsMy. I have been trying to contact you with some questions. I have tried all kinds of methods through the HELP interface and email, but you still haven't replied to my message. I hope that you can give me a quick reply and help me to solve my problem: All my packages have arrived, but I still have one in review. The tracking number is 398065492765. Its reason is REVIEWING the PACKAGE LOCATION. I don't know why to check the location of the package, this is the information of this package, please check it and put it into ready to send as soon as possible. thank you In addition, I have another question. In the first package you sent me, there were four packages, but I found only three after checking the History.This is the screenshot proof of history and email I paid the price of four, And the package that was not sent is now in review on.I don't know how to deal with the overpayment. Please give me a suggestion!

Very fast delivery and reliable. There have been some hiccups but nothing major or they could not make up for. Personally at this point I'd say 90% of my packages have arrived without issue. Customer service response time and quality has gone down a bit but could be due to lack of manpower b'cos of the virus. Still highly recommended.

Great service! I have been using their service for years now and have never been disappointed. Best way to get items not available to ship to your location at a great price! Thanks guys!

I highly recommend MyUS for everyone willing to buy and ship goods abroad. Their customer support team is amazing and on the spot, particularly( Jess)...
Jess , you are awesome :)

Fast, I am very satisfied with the services of this company, shipping via MYUS to Europe. I would recommend.

best company , fast delivery , and safety package to my home

They were really good up until some time in July - used to be efficient and error-free. I understand covid may have slowed their operations, but in recent weeks, I had missing parcels (tracking said it has delivered to their warehouse, but the item was not listed in my suite for months), missing items on delivery to me, and wrong labels of items (it claimed it's dangerous goods and charged me extra fees, when those items are NOT).

Their contact number does not work, and no one responded to my email enquiry at all.