I have tried both chats, email and calling the com...

I have tried both chats, email and calling the company to resolve this matter but unfortunately on the surface the company appears nice but is very flawed. I have hit a wall with my daily correspondence with customer service and they are not being accountable for their faults.

1) Paid for Mail+Premium and was given a mailbox
2) Informed need for Notarized document AFTER I RECEIVED PACKAGES to the warehouse
3) Held packages HOSTAGE and put the account on HOLD. Would not make an exception to let me send out the existing packages as I needed to send it out right away. Said I had to downgrade to another plan in order to send out the packages. Was assured that since notarization would take time it is ok and I can switch back to the original plan after I got the notarization done
4) Paid $50 to notarize their document
5) Said I could not keep the mailbox and they had to assign me another mailbox
6) Again now keeping my packages hostage
7) I have now paid $60 for membership plus $50 for notarization and do not have the mailbox I was promised

Something is really wrong with their standard operating system. I have been in daily conversation with their customer service rep in order to try to resolve this but they seem unwilling. I hope their CEO reads this as this company seems to be set up by former bankers, lawyers or consultants. It is very smartly packaged with lots of add on costs and standard operating procedures. But this is a case where they have messed up and need to improve their procedures so in the future they tell customers the need to notarized and provide the document BEFORE taking their money.

And if they somehow can't incorporate that into their SOP at least they need to allow them to send out the package they already received.

CEO hear my call!!! You are obviously smart so now do the RIGHT THING.