MyUS.com Reviews

hardy responses to emails, never answer the calls, a lot of shipments have been returned to the seller as MYUS never answers calls to schedule a delivery.
items are sent in such a delayed time that you actually loose interest of buying anything from USA.

Very satisfied with the services of my us not to mention the dollars as a gift
3 days from usa to algeria
So happy
Thanks for being here

Thank you very much Angel! You are the best customer service I ever chat with. Very nice, very helpful and very patient. Way to go!
Also thank you very much to Jessie chatted with her few days ago. She is very nice, very helpful and very patient as well :)
Super! Ray

HORRIBLE COMPANY. They try to cheat you and then there is no way to reach them. Corporate office phone voicemail full, they are refusing to mail my package back without a valid reason. I would not suggest you even attempt to use these people as they keep adding $$ every time you breathe!

Hello from Australia I am wanting to share my positive result with MyUS today! I had two really successful conversations via chat with Novelyn & I have just finished talking to Janette! Both professionalism & Politeness blows 10/10. I had a lot to explain and Janette helped me all the way through so we were able to fix my enquiry. I highly recommend if you need to talk to MyUS that you use their chat page. They have all the time in the world for you and they make sure that you are okay with everything else before you leave! Thank you so much MyUS Jenny Wylie

very bad experience, package on hold for more than 45 days and counting, they started applying storage fee, customer service is not even replying

Without doubt, I will award MyUS.com a 6-Star performance if there is any.
The Team over this global difficult times have really shown commitment with delight to getting closer to cients with regards to our parkages.
I commend the whole team of MyUS company for going the extra mile to pamper every client by making sure they attend to customer complaints professionally with delight.

Package handling at it best is always from MyUS.

Thanks Team.

Thank you Angel for helping to solve the issue ASAP. Great customer service.

Seafreight to Europe is faster than MY US via Air Express! I have packages sitting there over 4 weeks now ! Still not even shipped!

With no doubt, as said in their website, MyUS is the #1 package consolidation service in the World! Their CSR & amazing service has proven this! Highly Recommended!

The best service since I joined and wish that they also provide service from Australia to my home country

I'm so disappointed:
- Delivery delay
- Missing (stolen) items
- Poor customer service
I'll never deal with them again

Just signed up and so far the support has been very good. Heading out to make my first shipping order...

We deal with me. Member of the technical support team ( angle )
It was aowsome

Have been using the service for several years but much less so the last couple of years. I have the premium service which mean they reject parcels with items small enough to be shipped in a letter.

They also at random reject parcels they deem 'illegal' even though this is not the case by either state, federal or foreign law - This could for instance be a belt: If arriving from "Sue's fashion shop" it would be approved without hesitation but if arriving from "Pete's gun shop" it would be held at MyUS for returning or destruction.

I am definitely looking at cancelling my service as it's in practical terms useless.

My first experience with MyUs service was pretty smooth. There was an issue with entering order details so I had to contact customer service, but in a day or so the parcel was registered in the facility and promptly sent to me.
I ordered a couple of eyeshadow pallets and everything arrived safe and sound thanks to careful packaging.

Love it! Works like a charm. I've used their services approx. 10 times during the last year to great satisfaction.

Over priced, providing absolutely no additional service.

My shipment (ebay items) was supposed to be consolidated and sent to me, but rather I received a number of emails telling me I needed to provide the sellers addresses or my items would not be shipped they would be dis-guarded, as in thrown out! This was apparently because customs in my country requires it. Actually, I checked. Customs requires the shipped from address only. Who on ebay displays a physical address, I mean really?

I tried emailing the sellers and was able to get some but not all addresses. In the end after, a significant delay and arguing via email with MyUs, they shipped the items anyway. And after totalling up what it would have cost to ship individually, there was no savings at all. My advice is search the competition or just ship direct. MyUs is much more hassle that it's worth

Expensive, Pedantic & Bureaucratic. Just like dealing with the government. Couldn't recommend them any less.

The worst ever!!!
Will never ever try to ship through them again

their shipping preferences are not clear, don't choose any of their preference as you will get charged for things thats not clear at all

I chose urgent handling and i was supposed to be charged for 5$ but their customer service is very very slow so they responded to me about something and they started processing the shipment on their own time and they charged me 15$

I required nutritional supplements from the US and used MyUS for the first time Decent pricing, great tracking and decent shipping delays despite Covid
SECOND TIME WAS AWFUL, THREE SHIPMENTS, ONE STUCK IN REVIEW FOR 10 DAYS
CUSTOMER SERVICE NEVER ANSWERS, WROTE 3 TIMES
NO MORE FROM MY SIDE, TERRIBLE ,TERRIBLE LACK OF FOLLOW UP

Scam company... during my registration I selected paid membership then changed it to free but they still deducted it from my account. As if that is not enough they deducted another 7dollars and never explained. Now they are sending me emails that they tried deducting another 36dollars but didn't work. This is a big scam... am getting a lawyer

Ever since I got MYUS account, I've had a great experience with all my shop and ship purchases. They are very efficient, fast and reasonably priced compared to other shipping companies.
Highly recommended

i just want to say thank you to MYUS and specially to Angel who has the name of Angel and the manner of Angel .thank x

There are already many bad reviews in English, so in Japanese. . . There are many unclear membership fees and expenses. It is also difficult to unsubscribe, and an unscrupulous trader who can only think of doing payment processing or fraudulent work because goods that we did not order have arrived. If English isn't your native language, it's the worst thing you can do with the withdrawal process.

I wouldn't recommend MyUS. Reasons
1. There is a terms and condition "MyUS are to review each items", so you will not be eligible for "Small Pack Saver" or "Budget Economy" shipping
2. Every actions costs money like "Return package", "Take picture", "Request to process in 1 or 2 days for any action"
3. In my case i got a camera charger and battery which came in 1 box, by MyUS considered that as two items and i was not eligible for "Small Pack Saver" or "Budget Economy"

My final thought, their service looked awesome until the package arrived to my suite, once arrived they started charging my left, right and centre, eventually the processing fee and shipping fee costed me 2x the cost of my product.

I have been a premium member for 5+ years and they actually do a good job of packaging and sending your stuff. I rate 1 star however because A) their shipping rates are outrageous and yes, i consolidate and B) because every time you need help, there is never anyone to pick up the phone or to answer chat. This is so frustrating and I am seriously considering cancelling my service. To the MYUS lady answering all the Google and Sitejabber comments...please work the phones at your own customer service desk and maybe you would not have to do so much damage control on review boards. PLEASE DO NOT ANSWER my post with your regular platitudes.

I know these guys are getting hammered by all the circumstances. For me they have been quick to communicate and let us know of the ongoing issues. They are trying to get the most out of their resources and in the general scheme of things an extra bit of time to wait is hardly an issue. They always pack my goods intelligently and without fuss. As an Australian the whole service is a wonderful opportunity to purchase goods I can't normally get back home.

Electronic goods purchased by me in the USA was delivered to my suite at MyUS.com. a week later. The courier selected by me was used and my purchases was delivered to me in South Africa sixteen days after the date of purchase. This really exceeded my expectations. Will definitely do the exercise again.

I was so disappointed right the first time using myus. There were so many problems happened on this first time. I made a couple of purchases from Amazon and shipped to myus, although purchase invoices are available & uploaded. However, myus stop 1 item and demand for seller's address in order to send this item. Therefore I could not combine this item with all other items on first shipment. Because it is not worth to send this item in one single shipment (shipping cost is much more than item's value while I can purchase this item from somewhere else and shipped my address with much cheaper cost) therefore I decided to discard this item, only until I did so, than myus advised that they can find out the seller address which is available on seller website on my package ??? this is a joke, I think myus were trying to make difficulties to delay this item so I will have to pay more for shipping cost on another consignment. This proves that myus is an UNRELIABLE shipping company. Furthermore, it is worse that myus LOST one item, they said that could not found at their warehouse??? This shows that their warehouse is NOT safe and organised place. They offered compensation for this lost by refund me the cost I paid for this item after deduct processing fee 5%? This is again a joke? Why I had to pay for processing while it is THEIR FAULT? I am strongly recommend NOT TO USE this company.

Parcel arrived in Sarasota April 27th, and arrived at my home June 05th. I am not complaining about the time to delivery since I choose "Least Expensive Option". I complain about the lack of information to track the parcel. MyUS works with Yun Express but yun express is not profesional. MyUS must change its partner.

I have always made purchases from USA directly over the years, clothing mainly as the quality is far higher and prices lower than the UK. But quite a few big Companies do not ship to the UK and I came across My US, a shipping Company in Florida. So now I can order in the USA have it sent to my account at MY US and they ship it out to me.. Superb service and savings. Most items arrive duty free but the UK delivery services do charge to deliver to your door. Even so I save pound and pounds, have a great service from a Company I trust and the whole of the stores in USA now open to me for shopping.. 10/10 love it...

So far so good.

Got the reply I was asking for. Now we hope the goods will arrive safely to Portugal

Angel from customer service was helpful and understood the issue. Promised the refund of $60 will take place in 1 week time. I'd say they trustworthy

I order 2 parcel from the same buyer,they send the parcel in myus address,one in 28 nov and other in 29 nov,for they money they charge me twice,now i know their answer as well,they will said that the system will automatically do this because you are not a paid member.and the other thing is they didn t ask for quick courier.i got one parcel within the week but the another one i hadn t received yet.and when i try to make a complain about this via live chat i was so disappointed.so worst customer service.i will never ever use myus in near future neither I recommend for other.

Great company, safe and fast service. Sure they have a hard time during this pandemic, sure long delay, but really I know they're trying hard to keep up. I'm shipping with them regularly even now. I still think they're still worth the time and money. I'm still trusting them with my merchandise which sometimes valued over US$10K.

I love MyUs it s very efficient, I like the fact they email me about everything to do with my packages and I find the cost to not be expensive.

Always great customer service and always receive parcels into my account in timely manner and I can consolidate to final destination.

Your services are of high quality and care, my package received in a good condition as shown in your packaging photo. I believe on you and for all of my shopping I shall use your services. Not only but also I like to inform others to use your services for accurate and secure services.

I got address from smsa (store2door)
and the address was

4299 Express Lane
Sarasota, FL

without a zip code
and when I ordered from the shop It wasn't arrived
maybe because I didn't include the zip code

Is my zip code (34238)
or should I ask smsa ?

I have had the worst experience with these Guys. They stole my item and the worse thing is that you can not contact them either my email nor telephone, even though they mention that they support techs work 24/7.
It is more a scam than anything else.

Been using this service for more than 10 years and everything worked fine every time. Absolutely recommend.

Great price but on these Corona days it takes up to 15 days to process incoming package. But it's price is based on weight not on size. Up to 1 lbs it is 13 dollars up to 1 kilos 20 dollars so on. These shipping prices are great.

If I could rate this service with negative stars I would. I was switching from another company, hoping for better value. The bottom line is in 45 days I have sent several emails to customer service with no response. There is a mistake in the value of the shipments which is going to double my import tax. We are talking thousands of dollars. No reply. I have paid thousands of dollars to have shipments sent. Still not sent and again no reply as to why.

Worst company I have ever seen, no body answer emails or phones for more than (3 weeks)... my shipment in review more than 3 weeks not return to sender (Suite 6574-188)

Thank you Angel at Live Chat Support for helping me out in the early morning ..

Use MYUS regularly..... I am sympathetic to the fact that we are still dealing with this pandemic BUT they have been holding my shipment [1 item] since the first week July. Tried calling - no such luck ..... numerous emails - no replies. It is customer care to at least revert back, especially if there is an issue with shipping the item. I want feedback .... just want to know what the prob is ????

I've had nothing but a great experience. Keep up the good work! :)

I have used myus.com before in the past and the service was quite impressive but what blew my min was during the Lock-down when most stores in the United States could not ship abroad, MyUs came to the rescue and I was able to buy items from stores that will normally not ship to NIGERIA seamlessly at least twice.

I will recommend myus.com to you if you plan to shop abroad and have any form of logistics challenge.

awful service and uncleared charge. On line customer service--- you are going to take forever to connect their online service person. Charge--- they allow you to select they way you want to delivery your goods,but even you told them you don't need consolation or wrapping, they will still do it and charge. I required to delivery a pair of shoes weighted 1.35ibs, it's 19.99$, but i was surprised to get an invoice of $24.99. Myus's customer service person said it's for re wrapping fee. God , i told them i don't need re wrapping when i place my order, but they just do care and find an excuse to deduct your money, i will never use Myuse's service again. One suggestion: think carefully before you use Myuse!

Worst service, a lot of delay, bad customer service experience. No replies. Long chat queue, charge extra membership fees. Delay in login delivered stuff.

I have been using MyUS.com for a number of years and I know I can rely on them for looking after my shopping.
How it works is simple.
You are given your own address or suite number and all your US shopping is despatched to that address. You can choose how you want it despatched and by whom. So not only can you track from the supplier but tracked again from MyUS.com, from arrival to to your own front door.
Any queries, in my experience, are answered and resolved very quickly.
All at a very reasonable cost

Bad customer service!! No one is helping me. There was no response to my emails! My package was delivered to my us address on 27 of July but hasn t been in my suite yet and no one is replying to me!! I ve spent 2800$ on that item!! I think they ve lost it or someone just stole it!!

Good afternoon your always in brunei darussalam.i want to share write for your all,I like"s this program in brunei because I can same same communicate your always puclic!
I want to post my money for free gets one product,electronics,fresh foods,shose,thsirt go to shopping publics area company shipping#@I LOVES YOU for always.....okay your all very be careful takecare your self cooling and relaxs...driving dont aggressive no speeds on the highway ,you things for your self's,all the people looking goods you professional driving,here give you smile's and very happy nice days!..see
You agains@

Absolutely Appalling service. I placed an order on 25th May for 3 items all from one company in America 2 of the items were Birthday gifts. Was told please allow 3-10 for shipping, 53 days later still not shipped , I've had to chase MyUS since 28 days after the order , poor excuses and I asked for refund but they seem unwilling to give it to me. Even when they say they will be in touch I have to contact them again as they do not contact me, Terrible Service , shall never order from them again ZERO STARS

Awful prices. The dimensional weight calculations are insane estimate said 50 usd shipping cost. Actual price was 155 USD...
Also they ship the parcel and lets you know the insane price after they shipped the parcel, not before.

here is the most honest review about myus .I used it to ship my packages by myus it a very good service you will get lots of benefits if using myus such as 2 years premium membership if used a visa card on registration
as will as discount up to 20 % of your shipments and 25% for the first month so I recommended myus the best one

Works amazing! Had several parcels delivered to them and then shipped them to my home in The Netherlands. Due to COVID it all took a bit longer but i can understand that.

Used FedEx priority to ship. It took them 3 days to package everything, after that FedEx delivered it to my home within 2 days.

Definitely would recommend!

Beware of scamming criminals:

DANIAL HAKIM
4283 Express Lane 6574-118
Sarasota FL 34249
United States

How can you do what you do? David Davies is from South Africa and is buying items that are illegal to have sent overseas. Shame on your company and taking credit cards that are from SA....I'm going to get in touch with the FBI and State Department as David scammed me and took my money....he also lied as I did not give you permission to send this item back to me. Adam was the person who signed for the package and David Davies said he never received it!!!! This is horrible. SELLERS BEWARE OF THESE SCAMMERS!!! HE SAID I APPROVED....THAT YOU WOULD TRASH IT....

In the middle of all the chaos going on, even though there have been delays, MyUs.com has been doing a wonderful job in consolidating and mailing my packages from the US all the way to Singapore! I am super thankful for their service :)

MYUS are no longer reliable. They take very long to add packages to the suite after delivery - sometimes 3 to 5 days later. We had a Fedex package delivery on 23rd January and still not added. Their support on Live Chat is completely useless too.

Recently MyUS had quite a backlog in terms of processing deliveries and shipments due to the Covid 19 pandemic which caused delays in package processing. They were transparent about it and communication was good which gave me comfort that my packages were safe. This is perfectly understandable under the circumstances and they remain reliable and trustworthy. I found their pricing to be very reasonable therefore I would definitely recommend this service.

I am very pleased with the MyUS service. Angel is honest and very quick to respond to problems with my package and even trying many times .Thank you :)

We've been using myus.com for about a year now to ship things to us in Australia. Our orders are always 100% accurate, shipping costs are fair and our good arrive quickly. Packing is always good and overall we are very happy customers and grateful for the service. Highly recommended.

Terrible!
My account is set on the cheaper option and I would never choose to use Fedex. But they used Fedex (~twice more expensive) and they increased the weight. Not honest at all!
When I complained they said they would reimburse the difference. But actually they didn't.
A now somehow I also have duties. It was a present.
Not anymore.
Merry Christmas

Thank you Angel at Live Chat Support for helping me out in the early morning! There are time difference between Hong Kong and Florida, the live chat support in our business hours is truly benefit, so that we won't have to call in the midnight. Look forward for our first shipment to arrive!

been using this mob for about a year, always hoping their customer service responses to my letters, promising to do better wil be upheld,, but the total lack of care towards my personal belongings on numerous occasions has left me with zero confidence in this company. i am easy going and not a big complainer, but when my items arrive in complete disarray i have to speak up.

Bad service, they received my shipment and after i follow up with them they said sorry we cant deliver your shipment internationally. They required me to pay the return delivery charges to the seller!!, if you cant deliver the shipments why should i have to pay the return delivery charges!!! I mean come on

Horrible service, opens packages, stack up on storage fees 1$ a day and are slow to answer emails.

I ve had a package at myus since June 18 it s now July 10 and it s still not ready to be shipped. All of my items came in one box and I ve uploaded the invoice numerous times. Every email or chat correspondence has been the same that they are looking into it. I m so sick of it. The items total $500 and they never have any answers. I will definitely be deleting my account with them once it s resolved if it ever gets resolved. Their system is terrible. My first experience over a year ago was great but this is definitely the end for me.

I might consider my self one of the long-time customers, at least among Saudi Aramco employees ( now a retired Saudi Aramco engineer ). I joined MyUS.com Mail Shipping Service back in 1997 or 1998. Anyway it goes, it was right after my return home, Saudi Arabia, from an Aramco-sponsored mechanical engineering advancement scholarship with Elliot Turbomachinery Company-USA. As soon as I arrived back in Saudi Arabia, I checked my mail and found MyUS.com add, I applied for their service membership, using their old days Faxable Form, which was included within the ad envelope. Since then and until this very day, they were my very best in everything. Their shopping guidance, shipping ways and methods, promptness, guarantees, advices and unmatched responses qualities made me an absolutely 100% PLUS satisfied customer. So, planning to keep my membership with them till the end, I will never ever hesitate to advise my friends and relatives to join their un-paralleled service.

Great service and honest price of shipping on my past 2 years experiences.
I currently live in Australia and had great service from MyUS so as a token of appreciation i am giving MYUS a 5 Star.
Thank you MyUS team.

Near free real-estate (shipping address) in the USA.
I live in Israel. Amazon used to offer speedy shipping for free for orders over $75.00. They've stopped it a while ago. I now use MyUS to consolidate and ship goods to me.
I'm impressed with the timely and accurate Infomation that they provide. How they unpack and consolidate multiple items and I get it here in Israel fast and secure.
Net net - I get multiple packages from multiple vendors, MyUS holds the goods until I have them ship it to me via their web site. One can also have it done automatically or schedule based. The cost then gets divided among all that got consolidated.
Insurance and picture taking are options.
Use it, you won't be disappointed.

its almost a year since i first tried Myus. I've made more than 14 shipments up till now. they are very professional, and organized. the new interface and the mobile app was a great leap towards perfection.
Why not 5 stars?? slight development needed; faster shipping response, and working the holidays/weekends, because they are as so in the rest of the world.
I also have to thank the agent "Angel" from the live chat support,for her professional, polite, and cooperative attitude.

Meanwhile the tough and hard period all over the World and all the problems and troubles,I am very satisfied of the service and about the availability of the people who work in MyUs.com.Well done!!!

Great! Makes it possible to shop stuff that doesn't post to Canada. Love it.

Service worked perfectly, however I was charged $53 USD to ship a 1lb package valued at $35USD plus $12.99 upon arrival. Pretty much double the cost of the actual product. Will never use this service again.

There is no one there. No one answering the phone. No one returning messages. No one responding to email. It seems like they are out of business. Anyone out there know?

Ever since I signed up with MyUS.com, shopping and shipping from US stores have been a breeze. Irrespective of the online store I shop from, I felt that I had much control of the shipments from the time it is received at MyUS and I find this is a great point to consolidate all shipments to save some on international shipping. I found that they are experts in packing as well saving much space in the box.

Like anyone, even I have experienced few days delay in service these days, but I guess that s just temporary due to Covid crisis and should be up & running soon.

Great company, very handy to get parcels forwarded onto me in Australia. The only problem i seem to face is that it takes so long between the time my parcels arrive at MyUS and the time it takes to put the packages into my suite. I have had 2x parcels arrive at the centre 3 days ago now and they are still not in my suite. I have emailed asking about them but no reply. I hope they have not lost them. Otherwise a great company.

Now this is my New American Mail Box Address provided by Saudi Post
I'm so happy that Saudi Post made a Contract with MyUs the best shipping Company ever

An extremely helpful service that has allowed me to save substantially on shipping costs from the US. I've also used the personal shopper a few times and found that very helpful. On those occasions when I have had difficulties, the representatives have worked with me to resolve the issue even to the point of waiving their fees when they considered that it was the right thing to do. Angel worked very closely with me on a recent issue and was so very helpful, understanding and determined to reach the solution that worked best for me. I am satisfied with the product they offer because it is sometimes 3 times less than what I would have paid to ship directly through FedEx or UPS; and I am satisfied that they are willing to work with me to ensure that they deliver the best quality service to my happiness.

Actually, I would like to give zero.
This is the worst experience. Myus lost package in their warehouse. 3weeks passed without any final result .Really really bad service . Always change people to answer me .And wait

Been using MyUS for many years and now and never have they given me a reason to not trust them. Impeccable service. Definitely recommend them to anyone and everyone looking to shop from US.

Rufai Olutola

4283 Express Lane
Suite 5357-911
Sarasota, FL 34249
USA

They used this address to scam me I selling something on offer up and they used this address that I left above

Very good customer service communication, solved my problem :)

Extremely expensive. If you are ordering different items to be shipped to MyUS then wait for them together to ship, you might end up paying as much storage fee as your shipping. I order from 8 different sellers at amazon. My items arrived over a period of 10 days. I had to pay $58 for storage fee (which start incurring on 3rd day of arrival. Shipping was $74 for 6 lbs. I paid total $132 to MyUS. My items total cost was less than this price!! But I was stuck with them cuz my items already shipped there. =(