Multi-State Insurance Services Reviews

Worst customer service!!. Stephanie the supervisor did not help me whatsoever. I called to complain about a late fee that they were charging me. I m always on time with my payments and the payment for December happened to hit on Christmas Day. I always pay with the automated system and it so happen that automated system was also closed, which I thought was weird (shouldn t be closed) I even called twice and both times I couldn t pay with the automated. When I called in January to explain the situation they said too bad and never waived my fee. I asked for her manager Juan to call me which I m still waiting for his call
(I doubt he will call me). Please don t sign up with them!

Fast and affordable rates. I highly recommend it if you want professional services and inexpensive monthly payments!

Worst customer service ever! I have been hung up on numerous times. I have been trying to call for 2 months to change my address and remove a vehicle from my policy but can't get a hold of anyone. I'm looking for another insurance provider. This company is the worst.

Very very very bad company they stole over $500 from me it was it a scam they told me to pay on a specific date that we set up on an appointment and canceled my insurance 2 days before I paid a day early and want to charge me a fee for their mistake and when I called them on their mistake they blamed an affiliate company and told me they would do nothing unless I had it in writing when everything was done over the phone they will cheat you do not trust them they will steal from you

This company is absolute garbage. Do not be fooled. They will slam you with a whole bunch of hidden fees. And every month your bill will raise a couple of dollars . Very unprofessional and unorganized.

Customer service always seems to have an attitude. They transfer me from one department, put me on hold and then slide me to another department. I find it ironic they canceled my policy without notice and THEY'RE the ones with the attitude.

They get an overall 2 from me, sometimes I get helpful agents sometimes Idon't. However for the most part they are always quick with taking my payment over the phone for my insurance and I do like they offer me low insurance for full coverage and I have three tickets on my license.

I wish I checked here before giving them me card info! I've called to get information about cancelling twice and have gotten 2 different emails to send a cancellation notice to. I've been hung up on and spoken with very unprofessional reps. Run away from this insurance.

Deserves negative stars. The absolute worst company I have ever dealt with in my life. I am almost positive it is a scam because they change the date that your bill is due arbitrarily to get customers to pay extra money every month. Good luck to anyone who gets assigned them from your agent. I learned a valuable lesson... Before signing any documents at an agency make sure you Google the producer first. This would have saved me $100s and hours of frustration. They make it impossible to pay your bill online and over the phone. Stay away... As far as possible

Definitely the worst insurance company! Do not recommend to anyone! Their scammers and fail to provide accurate information for their own benefit. As soon as my year is up their being cut off. Not to mention the customer service reps I ve dealt with suck and have a hard time explaining anything. So disgusted with their service!

I recently became a multi-state insurance and I hate it!!!!
I was promised a quote through freeway broker office to pay $95 for both my vehicles.
They seemed in a hurry to have me signed up with them. I receive my first bill after the $179 activation and registration fees. My first bill was not $95 as promised it was $119.25. I called to try to solve the problem. I been dealing with them for the past 3 days. I keep getting the run-around, every department moves me to another. The changes were made by one of their Agents "Anna". She changed my address after submitting my application because she the system didn't let her when she was entering my information for the application. It is their fault but I am the one with a higher bill and I can't do anything about it. If i cancel I pay bill plus cancellation fee $45. I should have stayed with GEICO!!!!

Horrible website and since they were sold there web developers don't know how to fund dead links. Get it together.

This company was a waste of time! I got into an accident on August 19th, at first the company said that they would pay $2600 in damages. My vehicle was towed to one of their collision shops, and the estimate went up to $3800. The company decided to salvage the vehicle out, in the mean time there is no roadside assistance, or coverage for rental cars so in total I came out of pocket approximatley $1200 in one month...September 19th I finally get the email saying the car would be salvaged out, of course I was pissed when I found out that I would not have the opportunity to buy another vehicle because the check will be issued to the finance company. I was upset because I felt that having full coverage insurance did no justice. I'm without a vehicle and the finance company is going to get taken care of...I would say that because of the month long wait...never mind..this company just sucks

It s very bad company! They don t provide customer service at all!! They can easily steal your money!!!! No response for the email or call!
Please people avoid this company!!!! They are scum!!! If I can put zero !!! I will give them zero!!
I was they client for two years - it was a big mistake!!
Cost U less broken provide me this insurance!!
Both company are not incompetent!!! Don t recommend both!!!!! Don t make a mistakes !! People Read reviews first please!!!

Would give zero stars if I could. Cancelled my insurance and three months later they are still charging me. They make it so hard to cancel your insurance. Spent 45 minutes on the phone just now getting bounced around trying to cancel. Their customer service reps are useless. The last one hung up on me on purpose and my insurance is still not cancelled. This is a scam and I will be reporting them to the Better Business Bureau.

THESE PEOPLE ARE THE WORST!!!! I RECENTLY GOT THIS INSURANCE MY BILL WENT FROM 78 TO 111 TO 129 TO 149 IN 2 MONTHS!!!!! AND THEN THEY TELL ME IF I WANT TO CANCEL I HAVE TO PAY A FEE. THEN I WANTED TO ADD ANOTHER CAR AN THEY TELL ME I HAVE TO GO INTO THE OFFICE? WHY!!!! I DIDNT HAVE TO GO INTO THE OFFICE WHEN I GOT THE FIRST CAR. AND THUS IS A BRAND NEW CAR IM TRYING TO BUY AND I CANT LEAVE OFF THE LOT WITHOUT INSURANCE! I HATEEEEEEEEEE THEM PLEASE NOBODY NEEDS TO EVER GET THIS INSURANCE!!!!

I was forced to give at least one star. When I called to file a claim, Mr. Martinez in San Diego asked me who s fault it was. His in my opinion, I replied. He then informed me that I did not need to call... My heart sunk into my stomach. But I don t think his (the other drivers) insurance company is going to take my word for it, I explained. He then asked me if I called the police, to which I replied: was I supposed to? No, said Mr. Martinez, in California, if the accident was minor they probably wouldn t have come... I filed the claim on Friday and it s Monday and no adjuster has called. I called Mr Martinez this morning and he said 24 to 48 business hours so maybe today or tomorrow. In my experience the money saved switching from infinity was not even close to worth it.

Horrible company!! I had to give it a one star but if I could I would give it -5, this company is a joke. I changed to State Farm and I m only paying $40 more than what I was paying here and it s so worth it, I do don t know why I waited so long to chnage. This insurance company will never help you in any way they always find a way to beat around the bush! Horrible company don t waste your time and money, invest a little more on someone who s worth it and is willing to help.

Worst insurance company my boyfriend got into a car accident on Thanksgiving and they have only called one time everytime I try calling the lady whose supposed to be taking care of our claim she never anwsers and customer service are rude. After we get everything taken care of we're definitely looking for a difference insurance

Signed up through an insurance broker here in WA state Jan 28. I set up for automatic withdrawal for my policy each month. They are supposed to take out the payment the 27th of every month. February's payment did not get deducted out my account until March 1st. March's payment never came out. The money was in my account the entire time. I called the insurance broker and she said it came back NSF. I ended up having to pay a late fee on that. Here we are again. My account should have been deducted yesterday and still no sign of payment on my account.
Last month I had to go into the insurance broker office and pay my bill, and after I paid they said my policy was still going to cancel. I called the customer service line and got hung up on by a representative. I call back a second time and they see no record of anything I'm talking about. As soon as I have the money for a down payment for another company I will be done with this place. Don't waste your time or money.
**Update** so I went on 7/7/16 to make a payment. Normally when I am late I pay $300. They told me all that was due was $216. I asked them if they're sure. They said yes. I swiped my card and signed a receipt for $216. I asked, is my policy now in good standing. I was told yes. THREE WEEKS LATER. I get a phone call stating there was an error on THEIR PART and I owe them $83.60 AND that my policy has been cancelled. I am driving a brand new 2016 car. Insurance is a requirement of my loan, as the law. I made sure to clarify with them before leaving the office that all was good. And now I owe them more. And I don't have coverage on my vehicle. Even though this was admittedly their own fault. Save your self the money and frustration and DO NOT GET YOUR COVERAGE HERE.

This company is a scam. They work with Multistate insurance services another scam. I called Multistate and after rejecting thier quote they seem to think I have a policy with them that's now gone to collections. I never signed anything or agreed to use my debit card for a purchase. Today I filed a complaint with the Insurance Commissioner's office of California. Furthermore I'm submitting a complaint to the city attorneys office for fraud. Don't do business with freeway or Multistate

HORRIBLE INSURANCE!!! I just signed up with them this month and already being hassled with "late fees" due to I paid my insurance on the 10th day of the grace period. Spoke to "Flo" who was so rude and had an attitude, he said that I had to pay it by the 9th day in order to avoid the late fee, I asked to speak to a supervisor and was transferred blindly to a VM and got hung up on. Will be switching auto insurance company for sure.

I m giving this company 1 star because it wouldn t let me give zero. Worst company I ever dealt with. Tried to cancel policy and I was forwarded to other people 13 times. 2 hours later I hung up and just took aspirins!

They take forever to contact you after a car accident. They never return phone calls. I am currently waiting to be helped on my claim. The other driver's insurance company contacted me three times before Multi-State called me. I wonder what the culture is like at this job site, just a bunch of employees milking the cow until clock out time.

Worst insurance company ever, from taking money to not letting their customers know they changed their office location (terrible customer service)....

So, far...every review is spot on. I call customer service to find out when bill is due. I knew immediately that this guy would not be able to help. His English was incorrect, he didn't know how to do anything to help me, put me on hold...All I needed to know was how to retrieve my bill online. Too hard. That's what I guess I get when I can't really pay top dollar for another horrible insurance company. Either way, you're screwed.

Worse insurance company out. Got into an accident a month ago and I have YET to hear from my adjuster. I call her at least 5 times a day and still nothing! Don t sign up with this company.

I actually am giving them to high of a rating! I will NEVER use this company again! And My advice to anyone looking for good but inexpensive car insurance don't walk away, RUN! RUN AWAY AS FAST AS YOU CAN!

I just became a customer with them and they put a hold on my account for 4 days and the payment still hasn't gone through and the hold was taken off. I was informed it takes 4 days to process a payment, but he couldn't explain why the hold was taken off an he said that just make sure the money is in there and they'll take it out eventually. I had to pay $20 extra because initially they never told me my due date so I got a late fee, then I had to pay $5 extra to process a payment over the phone. Ridiculous. This comoany is a joke and the people are rude as hell.

Worst customer service I have ever had with an insurance company. They refused to change my due date to the 1st of the month so I cancelled my insurance a week after I had made a payment. Instead of refunding what they owed me though they sent me a check for a measly $16 when I paid $92 for the month. A supervisor never bothered to return my call so I am leaving a review on google. Buyers beware. This company will rob you given the chance.

If you want great insurance, outstanding customer service, helpful insurance representatives...PLEASE!!! Get insurance somewhere else!!! One of the worst insurance companies I have dealt with. Giving them one star...is being too generous!

If I could put - stars I would people these type of insurances are scams got in a solo car accident since February my adjuster was horrible named kenia could never contact her would leave messages and messages and probably only contacted me twice since February to today June 25 and they denied my claim wasted all my time absences from work not having a car the whole process was a disaster in March they send me a letter that the claim was settled then in April they change their mind and said they were going to do an depth investigation I would call and ask for the status and they didn t have an answer they would just tell me the claim was on a higher management going through it I was in that situation forever not having answers after months I had to reach out and tell them I had enough and needed an answer told me the claim got denied and to go get my car that they took to their lot and have to pay 1500 on storage fees because they deny the claim so they didn t have an obligation in the fee for storage that they made the decision in taking my car there and I have to pay that money plus the damages since they ruled it a total loss don t know what to do DONT DO BUSINESS WITH THEM YOU WILL REGRET IT

STAY AWAY FROM MULTI STATE!!!!!! i was promised my first discount wheni hit the age of 25 and i was promised a safe driver discount as well. none of it ever got to me ACTUALLY my insurance just kept going up. DO NOT USE MULTI STATE AT ALL.. STAYYYY AWAYYYY. no one deserves this kind of "service"

Google should really add the ZERO Stars option.First off. Freeway insurance stiffed me by insuring me with this company, the worst company that I have ever been with. They are downright rude and difficult to deal with. They charged my card, then harassed me with calls for me to pay them. When they finally figured out that I had already paid, he just said okay, and hung up the phone. A few days later, I got a call saying that my policy is cancelled. Now I am screwed out of money and insurance.

Worse company ever! I was in an accident that was not my fault a car turned infront of me my Adjuster: Steve McKinley took my statement and without checking the other persons car sends me a letter that the accident is 100% my fault and told me I should have stopped for the other car! Run away from this company don't even waste your time. Online payments are through a 3rd party who charge a seperate fee. This company is a joke

They are easy to deal with it. Very nice people sends me a bill every month cheap as hell and good service

Danny Guitierrez Insurance Company to me is number one for the Inland Empire

I wish I could give it less than 1 star, I had a two cars in my policy we recently acquired another car so we took one out of the policy and added the new car, they told me my payments were going to remain the same $246.47 and i was just going to pay changing vehicles on the next bill. It turns out that my payments are not going to remain the same but they are $100 dollars more now which is a big difference. The staff doesn't seem to have knowledge about their policies when I asked why it was going to be more after they said it was going to remain the same they told me it was because of Policy fees and installment fees, go figure. Currently looking for another insurance

I don't know when I needed my roadside assistance I could not get through said office hours and was closed

One of the worst companies to get insurance. Back in February I went to get my front bumper worked on and discovered yesterday my policy went up due to them claiming I had an accident and I have 5 points on my driving record because of the lack of intelligence worker's in the claims department

Wish I had a ZEROOOOO star option! This place needs to be SHUT DOWN!! I cannot even begin to explain what a scam this place seems like. They been taking out $140 and up EVERY week. I said i want it cancelled ill go somewhere else and they said well call you for comfirmation on anymore money withdrawls. NEVER CALLED TOOK OUT AALLLL MY MONEY I HAD ON MY DEBIT CARD AND WONT ANSWER THE PHONE NOW. Run awaaaay!! Youll thank me later

This in insurance. Is w they send the bill always late when 2 days of expire date, If paid with bill payment from the bank, they cash the check late and take 4 or 5 days to the bank deliver the check to them ,when normally take 2 for every company. but I think they do it , to use their telephone payment and charge $4.75 to make the payment ,and charge $12 dollar every mont of installment payment, 12 of late feet wich is their problem for not get the money , ,if talk with representative they said is the system, if ask for their email to communicate they never answer.

The worst insurance company ever. Please avoid this company at all cost. No one there knows anything about your policy, all they do is transfer you around. When the time comes that you start to have car issues, they hesitate to help you with anything.

Only get if you can't afford something better. Get as last resort only.
Bad customer service and very bad online payment. I keep calling them to get a physical copy of my proof of insurance but they keep sending me a PDF of it. I pay $65( not for full coverage) plus a $5 third party processing fee Will switch once I can.

Never had any problems with the company. Website could use some work though

Buy my policy and my canselaron month as pregumte why I told my imformasion my losencia was false and and they can not call me reanudarme my poliza.despues that conpre hotra policy and I have to pay the inicial.es payment bolbera a way to steal and to the same tienpo Disen me perdo and by the imconbeniente that ubo a scoring error to my data and quesime the bolber can give that is too acisan first and then recant

Stay away. The worst insurance company I've ever dealt with and now I'm stuck with them. UGHHHHH!!!!!

The customer service department made me change insurance companies. Horrible.

This is the worst insurance to have. They don't do what they are suppose to do and then charge you late charges for there mess up then don't give you the credit for it. Cancell your insurance they charge you for that to I don't even want to give them one star rude ass people when you tell them why you cancelled they just want to nickel and dime you don't go with this insurance

I just spoke and a very rude gentleman who didn't even want to help me and that there was no one to help me so I stayed the same with my questions

The worst customer service I dealt with in long time. Eric and his supervisor David. They lied about information the were given. Changed my rate after I requested a change of mailing address. Not my physical address. I went through cost u less and got shafted. I was told to pay first and last monthly payment plus admin fee. They tell me they wont correct their error until I pay a reinstatement fee. What a joke of a company. Dont waste your time with these crooks.

I dont recomend this to nobody!!!! Had an accident and its already been three weeks,looks like itl take months

It's a damn insurance scam they steal your money and they don't even answer you

Annoyed after over 5 visits to US Agencies, to the DMV and another insurance company to prove there were never an accident on my record. This company refused several doc they instructed me to retreivel ( with costs).It is obvious they do not keep proper records. How can I have an accident with a car I've never co-owned with someone I never met during a period I was living out of state?

They are so expensive. I canceled my plan and switched to geico that very next month. I paid the huge joining fee plus the cost of insurance for that month and after switching insurance agencys I recieved a bill in the mail. When I called asking why I have a bill from them they said its a cancellation fee and they had already sent my bill to collections. Well they lied and havent even sent it to collections yet but before they do I have been calling the number to pay the fee and the automative phone system hangs up on me EVERY time so then I go on to call the other number I looked up and they are always closed even when I try calling a little bit before they SHOULD be closed. Very hectic...

They just want your money don't waste your time go somewhere else.

Easily one of the worst companies I've worked with. Majority of the employees are rude, and have no idea which department is in charge of what! LONG wait times, nobody returns calls or requests. My claim was inputted incorrectly which has lead to my premium rising. Can't seem to get ahold of anyone willing to help! A serious headache! STAY AWAY!!!!!!!!

Before grabbing a policy with this company you better read all the comments,

Worse Insurance don't spend your money
I switched to geico full coverage same price
Not worth a dime with multi state insurance
Poor customer service
Very rude and unprofessional.

By far the worst insurance company I've seen.
They sure know how to rob there customers. Was given misleading information not by one but two of there unprofessional employees they say anything to get your payment. I honestly believe they don't even know why the charges are there they just have to make up explanations. Acting like you cant hear your customers on the phone is not good customer service niether!!!!

WORST INSURANCE EVER!!! They keep you on hold for 45-60 min every time you call. Their employees are unfriendly and unhelpful. I could go on and on about my terrible experiences but fact is that you don't wanna go here. Anywhere else is better!

Worst insurance ever! All the staff I dealt with is very unfriendly, they also act like if they were doing you a favor. Literally the only time that they bother to call you is when they try to collect non-existent bills.

I am so disgusted that I gave this company a single penny of my money. Every time I called I was treated rudely and have been hung up on. I went to make a payment one month and found out they canceled my policy because THEY lost my paperwork! I was driving uninsured without knowing!!! I had to resubmit information they already had. I was blatantly lied to about late fees and had to fax proof of my payments even though I made them over the phone with them. There is zero professionalism and I am submitting a complaint to the BBB. Please do the same because a business like this should not be able to operate!

This company needs to be shut down. I wish I would ve read these reviews before trusting them with my money.

I wish I could give zero stars.

-they have horrible customer service representatives
-if you speak to Javier, hang up. He laughed at me when I expressed my concerns to him and basically said he couldn t help me. Since I called to cancel that s what he was going to help me do and that he didn t want to add to my irritation. Which he did.
-I HOPE THE CEO OF THIS COMPANY READS THIS AND UNDERSTANDS THAT THIS COMPANY NEEDS BETTER CSR REPRESENTATIVES. I expressed to Mr. Javier that I am a customer experience manager for an advertising company and manage representatives like him and that he was handling the call horribly. He laughed. I don t hope a manager sees this. I hope the CEO does. I ve never been so angry in my entire life with a customer service representative. Javier did it for me.
-RUN FROM MULTISTATE. DONT WALK. RUN AWAY FROM THEM.
-I spent 29 minutes on the phone with them today and got nowhere. I was on hold half of the time and transferred to 3 different people.
-they have horrible communication
-they never told me when my payment was due and my policy was cancelled twice

Please don t waste your time nor money with this company, Their process and customer service are beyond horrible! Please Don t!!

Someone hit my car and they blame me for it !!! Saying i had no proof i sent they all the evidence they needed and was told to pay my deductable like really. The information i sent to the other insurance handled my claim perfectly. You would think the Insurance company you pay every month would work for you ! They are so rude i believe they didnt care about my claim at all. It so sad ! Worst company i dont even wanna give them 1 star just pathetic !!!

I am a broker with Multi-State at an independent agency. Don't be scared with all these one star reviews. For the many years I've been working with them I have received nothing but great service. Of course this is through a brokers point of view. We have many customers who have Multi-State and I have never received a complaint from them about the company. I'm not sure why they have so many one star reviews. The only thing I can think of is that these reviewers have a miscommunication through their agency and not the company. The agent is probably promising something to these customers and they are not reading the policy they sign. I just got off the phone with them and the representative was very knowledgeable with the policy he was helping me with. A+

If you have any problems the website dont provide any emergency phone number to help you on the road.

They are the worse insurance company I ever had, if something happens to you they don't answer calls and they don't have any office where you can go. I do not recommend their services to anyone.

There a big rip off they don t tell you the correct dates when your bill is due then cancel your policy then make you pay more money to reinstate it I m SUING plus it s been less then a month and there trying to get 900 dollars out of me if that s the case I would ve went else where !

I've asked for a declaration page and/or letter of experience three times now. Each time they promise to e-mail this document of proof of insurance within 24-48 hours. It's now been two weeks and I'm still asking for this document to provide to my new insurance company.

Every month they have an excuse as to why my bill is more than the quote... I'm done with them.... their customer service sucks

It's ok but they charge you to pay them your money.

I submitted my claim to the company 4 days ago, have called multiple times since I initially submitted my claim, still haven't heard from them. My guess is this will only get worse. Still pissed off that the dealership where I bought my car recommended these pieces of trash.

Was WITHOUT A CAR for TWO MONTHS while it got fixed after a minor accident.

Got into a minor car accident. I reported to the company, and its been a awful experience trying to resolve the issues. Cant seem to gey trew. This is not a good company. And on top of that they charge $5 to make a payment online ? Like really !!!!!?? Makes no freken sense. Why do i have to pay a fee to pay my ins policy

Today I tried to pay my insurance... they dropped me no warning...my policy was supposed to be renewed today so I cannot drive. Apparently they won't be doing business with Washington state and wont do monthly payments further. A heads up would have been nice... I've been a customer for over 4 years, to be treated like this has been an awful experience. Shame on the company!

The worst insurance company ever.
My contract with them has ended on 14 March, the renewed it without my permission and they took 153 dollars from my account. I called them many times( long waiting until someone responds to u). I sent 6 Emails, they told me they did not receive them. I sent a fax. My provider called them many times but no use. I did not get my money back yet. Very very bad company

Horrible experience! I'm still waiting for my reimbursement check to come in the mail! It's been over a month since I've cancelled my policy. I do not recommend this insurance to anyone. Customer service is always giving me different information when I call about the status of my check.

I switched to this insurance because I am temporarily in a financial bind due to a lay off but, I had to have insurance. This company was found for me by a local insurance agency that helps people find the best deal. I previously had Esurance and I loved it. This month I was slightly short but Multi-State wouldn't even wave $5 or let me carry it over to the next month. They said unless I pay everything due within 10 days of my monthly due date that my policy would be cancelled. My account has been up to date throughout my policy so far. I feel like they should be more willing to work with the customer.