I am a broker with Multi-State at an independent a...

I am a broker with Multi-State at an independent agency. Don't be scared with all these one star reviews. For the many years I've been working with them I have received nothing but great service. Of course this is through a brokers point of view. We have many customers who have Multi-State and I have never received a complaint from them about the company. I'm not sure why they have so many one star reviews. The only thing I can think of is that these reviewers have a miscommunication through their agency and not the company. The agent is probably promising something to these customers and they are not reading the policy they sign. I just got off the phone with them and the representative was very knowledgeable with the policy he was helping me with. A+