Signed up through an insurance broker here in WA s...

Signed up through an insurance broker here in WA state Jan 28. I set up for automatic withdrawal for my policy each month. They are supposed to take out the payment the 27th of every month. February's payment did not get deducted out my account until March 1st. March's payment never came out. The money was in my account the entire time. I called the insurance broker and she said it came back NSF. I ended up having to pay a late fee on that. Here we are again. My account should have been deducted yesterday and still no sign of payment on my account.
Last month I had to go into the insurance broker office and pay my bill, and after I paid they said my policy was still going to cancel. I called the customer service line and got hung up on by a representative. I call back a second time and they see no record of anything I'm talking about. As soon as I have the money for a down payment for another company I will be done with this place. Don't waste your time or money.
**Update** so I went on 7/7/16 to make a payment. Normally when I am late I pay $300. They told me all that was due was $216. I asked them if they're sure. They said yes. I swiped my card and signed a receipt for $216. I asked, is my policy now in good standing. I was told yes. THREE WEEKS LATER. I get a phone call stating there was an error on THEIR PART and I owe them $83.60 AND that my policy has been cancelled. I am driving a brand new 2016 car. Insurance is a requirement of my loan, as the law. I made sure to clarify with them before leaving the office that all was good. And now I owe them more. And I don't have coverage on my vehicle. Even though this was admittedly their own fault. Save your self the money and frustration and DO NOT GET YOUR COVERAGE HERE.