I went to get an estimation only but ended up buying one of the cars, and that happened with the help of one of their great employees called SARAH, she's a great seller, very flexible and comfortable to talk and deal with, and she does her job just perfect, I really enjoyed dealing with her as much as I m enjoying my new Toyota . Thank you Sarah so much for your help .
Great car-buying experience! I knew the sales person, SaraSavannah McCarter. She informed me on a great deal going on for the Camry I was interested in, and the process was pretty straight-forward. they had music playing on the main floor, there was a play room for my daughter to play in while i was doing paperwork, and a nice comfy area to sit and watch tv while they took care of everything. complimentary water/granola bars, very accommodating! Sara McCarter was great, she didn't hide anything from me, and they stayed late to get me all taken care of!
When going to any dealership, do your own research on YouTube and review websites of the vehicle you're interested in. Mine was the RAV4 hybrid and RAV4 hybrid prime. Know what features you absolutely need in the vehicle and what you can live without. My salesman was Steve Burgh and he was really quick to take that test drive as was I. Bought the last hybrid on the lot. Steve was a joy to work with as I knew what I needed in a vehicle.
Recently had routine maintenance on my vehicle which I scheduled online. Excellent and fast service. My service advisor, Jacob Fuller, was especially helpful.
Getting a car went smoothly with the help of sir Mark. Thank you so much Toyota!
MATT MORENO WAS GREAT, ANSWERED ALL OUR QUESTIONS , GAVE US ALL THE DETAILS ON OUR TUNDRA AND OUR DEAL. THE " DOUBLE M'S" CAME THROUGH FOR US. THANKS MATT!
Great people, Great team, and i must say that my salesperson Lance Dunn was great. I love my 08' Jeep Commander. Thanks again... Glad to be a part of the Lithia Toyota Family!!!
Russell was very helpful and presented a professional attitude.
I drove the four hours from my home to Lithia Toyota of Abilene after my internet search found that they had the specific vehicle I was looking for. Making a deal sight unseen is always a little scary but Mark Harris, the internet sales manager earned my trust. He was straight up and offered a fair price for my trade in (over the phone) and compromised to a reasonable price for my purchase vehicle. All I had to do was drive to Abilene. Mark Harris met us at the dealership and made the whole process a smooth experience. Thank you Mark.
Mark Harris was an excellent sales rep. My husband and I just went to look and left with a new truck. Our experience at Lithia Toyota was a wonderful experience and hassle free.
If you are looking to purchase a new Toyota then John Nichols, at Lithia Toyota of Abilene, is the man to see! He is awesome. He is a friendly, straightforward kind of guy. He will work with you, make you feel comfortable with your decision and best of all he doesn't pressure you into something you don't want or can't afford. John Nichols was able to work his magic with the finance team and got me a great deal on my car. This is my second purchase from Lithia Toyota of Abilene and I couldn't be happier with my new car. Thank you so much John!
So we had been up to Toyota a couple of times but was nervous because it was big dealership but we still gave it a shot!!! Jimmy T was AWESOME and made sure we got what we wanted under a budget we could afford!!! Thanks Jimmy!!!
Very pleased with overall experience at Lithia Toyota. I was pressed for time, but still wanted to make a good deal. Andre Scott (salesman) & staff were very accommodating!
Lance was fantastic. Very personable and easy to work with. Lithia knows how to work with a customer. I felt no pressure to purchase while still feeling like they were willing to work for my business. Very impressed. I look forward to doing business again in the future when my wife is ready to purchase again.
Patrick Zills was my salesman for a 2020 Rav 4.
This young man went above & beyond what is required from a sales person I am sure! I had a lot of questions to which explained in a way I could understand. He has even called to check to make sure everything was ok & ask if I had any questions. Will recommend him to my friends.
Samuel Sloane was extremely helpful in my purchase of a used car from this dealership. He communicated very well by text, phone, and email. He recorded and sent me a personal video of the car I was considering while describing its condition and features. He negotiated respectfully and successfully. After we agreed on a price, Sam helped arrange for me to post a deposit to hold the car until I could arrange for payment. He also arranged for someone to transport the car from Abilene to Oklahoma City to deliver it to me. The car is substantially as he described it and I'm very pleased. I highly recommend Samuel Sloane, Michael Mizikar, and Lithia Toyota of Abilene to anyone shopping for a car or truck.
I couldn t of asked for a better salesman than Cory! Very relatable, down to earth, and not your typical sales guy. Mike the finance manager was very helpful as well. Lastly, Thanks to Andrew for getting the deal done when we thought we came to a dead end. All in all, I had a great experience! Thanks to Cory again!
Mark Harris and the folks at Lithia Toyota made buying a truck really easy. I was at a dealership in DFW when I looked online and found the truck I wanted at Lithia. I called Mark and within 10 minutes he quoted me a price that beat anything I had found in the Metroplex. I made the 2 hour drive over to Abilene the next day and signed the papers. Really appreciate doing business with good folks like Mark, Russ, and Johnathan at Lithia Toyota.
The service was excellent. I was steered directly to the vehicle I needed. Everyone was informal & had great attitudes, looking forward to future business again.
Mike Stock was a wonderful help today! He helped me find a car that was perfect for my needs, and he was a joy in helping me get the paperwork done. I'm so glad to have my new Toyota Corolla!
Aaron is awesome he helped me out and got tme what i needed when i get ready to trade and got a new truck im going back
These guys are great! Really know their cars and all things about the car buying process.
Shan Newton was a great sales person & helped us for weeks to find the right car. He is very knowledgeable & honest, was great to work with.
Steve in financial help with getting all our needs fulfilled to walk away with our new car. Wonderful experience
A week before leaving on a 10 day cross-country vacation our car with over 200,000 miles on it finally let us down. We needed a new vehicle and quick! My wife found this beautiful Toyota Sequoia on-line so we went to Lithia to check it out. It had been a long time since we had purchased a car, but John Nichols made our experience smooth and easy. His friendly and caring approach made us feel at ease through the process. We could tell that he truly cared about giving us quality service and making sure that we were happy with our purchase. Thank you John and Lithia for the great experience!
Kerry Burns is the best! He worked with us to find something we liked and stayed within our budget. I am so glad he is back on the lithia team! We wouldn t want to buy from anyone but Kerry!
David did a great job getting my car in quickly so I could get back to my day.
Fast service by Russell McGuire and his service people. In and out in 45 minutes for 18 month service on my Prius.
This was my first time at this dealership and it was an amazing experience. David helped me out and answered all my questions fully to make sure I understood what was needed for my car. Very friendly!
Pamela Dolton
My reason for visiting the dealership was to have an oil change on my 2009 Toyota Venza purchased at Lithia. After my oil change with a suggestion from my husband to purchase a new Venza as a Mother's Day gift, I still was unwilling to let go of my 2009. But Omar Mendoza came to look over my vehicle and started up a conversation. He pointed out the XLE models similar to my 2009 and preceeded to point out new features that peaked my interest. He ask me who sold me the 2009 Venza, which was Brian Smith he informed me he was back now in the finance department. He had Brian come out while he was obtaining keys for me to examine the vehicles of interest. Brian helped to put me at ease about trading my 2009 and updating. I had an appointment and had to leave but exchanged information with Omar and I normally would not have returned, but he made me really comfortable during the demonstration of the new features offered. I returned with my husband after our appointment and selected the right vehicle for us and Omar made the process of the sale go smoothly.
After the sale he has kept in touch with getting the additional accessories and work completed on my new vehicle and I am very pleased. My initial purchase of a Venza was great and this experience was equally so.
Every time I go into Toyota of Abilene service department I feel right at home. David Wright takes care of me all the time. I have never seen him in a bad mood, he always has a smile.
A huge thank you to Andrew Elliot at Lithia Toyota of Abilene. With his help I have now bought my second car from Lithia. The new member of my family being my very first brand new car, a 2014.5 Toyota Camry SE. My family absolutely loves this car. Andrew is an incredible Salesman. He was professional, personable and knowledgeable about the vehicles we looked at. Over the past couple of years I have sent several friends and family to Andrew for his assistance in the purchase of thier vehicles. All very satisfied customers. Thank you again Andrew for all of your help!!!!
Mr. Mark Harris,
I just wanted to write you a quick note to thank your for your honesty and dedication while selling my husband and I our new car yesterday.
Thank you so much for answering all of my questions honestly, and dedicating time to work with our credit to find us a payment that would work for my family. I'm happy with the car I purchased, and the price I paid.
You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Lithia Toyota, and telling them to ask for Mark Harris Thanks again.
Phillip Underwood s and Brian Galvan s knowledge of the product and integrity in the sales process were primary factors in our decision to purchase the 2014 Toyota Tundra from the dealership. Very thorough in explanation of all features of the truck. It was a pleasure doing business with them and the dealership. I highly recommend them to any perspective buyer. Very, very happy with the purchase I made thanks to Phillip Underwood and Brian Galvan.
Thanks for the Shuttle to and from work, and the service advisor Dave was great!
We have been using their service department for four years. It does not compare with Lubbock. Our last visit my wife had her tires rotated / Inspected. They performed it, she left only to discover the tire was showing radials through & should have been replaced. Oil change not up front about synthetic oil & how often it need to be replaced. Also had my truck detailed here, very sub par job. They offered me another free wash to make up for it, but I had tld them I wanted inside & out to look new. Got truck & bed under my cover had not been touched. These are just a few of the problems, we will be changing to a new service department. The salesman will work hard to sell you a car but selection of vehicles, especially prius's is lacking.
Trebor and Mark were absolutely amazing. Very patient and personable. The whole team was awesome from test driving to signing the papers to out the door. Thanks Trebor and Mark
Greg Parks! Thanks for working with us. We greatly appreciate working with you.
Eric Demps is our salesman. He is a personable and informed salesman. Enjoyed our visit while he showed us the cars. I would Recommend anyone use him if interested in buying a car. The dealership was very accommodating.
Overall, great experience.
Provides great service. This is my first company that I bought my car from
my service advisor was Jeff #188287..
His service was excellent
Doing business with Lance was a pleasure. He explained everything to
me in an easy understandable way. I appreciated that there was no pressure ever in the sale. Finance went very smooth and precise.
Lithia Toyota of Abilene is highly recommended. I plan to enjoy a
nice ride in my 2021 Rav4 for many years.
Zach was awesome! If there's anything you need you can definitely go to him! Such a great experience at Toyota today!
Just had 95000-mile maintenance service on my Toyota Camry and had front and rear brake jobs done as a part of that. My service manager, David Wright, was focused on efficient customer service. I could not have been more pleased. They also gave me a ride home in the a.m. and picked me up from home when the work was finished. Bravo!
I took my van in for an odd problem we had had with getting it started twice the week before. We dropped it off in the morning. Jeff McLendon was our service adviser. Around lunch time he called and told me that they were not having any success duplicating the problem but that they would still keep trying. He also said that they had tested everything thing they could think of and everything was working fine. Near the end of the day he called and said that they still hadn't had any luck finding any issues and that we could come pick it up. When I picked it up, to my surprise, they did not charge me the diagnostic fee that I had agreed to when I dropped it off. I thought this was a very kind and professional gesture. Fortunately, the problem has not occured again for us either and our van is still running great. Thank you!
Philip Underwood did a good job getting me into the car that I wanted. I will definitely go back next time I need a vehicle.
The Lithia Service Dept. always does an outstanding job of taking care of my 4Runner, and me. The Service Dept. employees always remember me, and are friendly, knowledgeable, efficient, and professional. Kudos go to Russ McGuire, who took care of me, yesterday, and also to David Wright, who is always a joy to visit with. Also, Hannah, who shuttled me home and back, was delightful. I've always received great service from Lithia!
Very friendly service and attentive staff. Love it! Love my car! I'll be buying cars here from now on.
Online Sales replied fast and went back and forth with competitive prices I was getting from other dealerships. Once I showed up, they got me in and out with a fair trade in value for my car and paperwork in under 3hrs. I would highly recommend both Mark's from internet sales. Honest, straight forward salesmen.
We had an awesome experience with the purchase of our new 2015 Camry. Rick Sutton was very helpful, knowledgeable, and funny! We would not hesitate to purchase from Lithia and Rick again. If you are in the market for a car this is the place to be.
The 2018 Toyota Tundra is my second purchase from Ruben Velasco at Lithia Toyota of Abilene. Excellent customer service was present throughout the entire transaction. Ruben, the managers and service techs diligently worked to get me into the truck of my dreams.
I am truly pleased! Thank you to everyone, and especially Ruben!
Was very helpful, friendly, and forthcoming with information. My grandparents love their new Toyota truck!
If you are looking for a new or used car in Abilene, I suggest you stop here first!!! You will not be disappointed!! KP and his whole team are amazing!! We got the 2019 Sienna SE and are in love! They were so helpful and knowledgeable ! Thank you Lithia Toyota of Abilene !!!
The Lithia service department is always "top of the line". Excellent service, excellent communication.
Overall experience was excellent. Daniel "Rocky" Beard was fantastic! He really listened to what we wanted and he delivered!
One comment I have is related to the negotiation protocol Lithia uses in establishing payments (this process was also used on our previous purchase 4 years ago). The monthly payments are only figured using the HIGHEST interest rate available to buyers. Going in, we knew we had an exception credit score and knew the higher rate would not be close what we would be paying. It is difficult for the customer to estimate where their payments would fall with only seeing the highest available. We would have preferred to be shown a "range" say 3.5% and 5.0% (or whatever the current min/max rates are) with the understanding that our payment would be determined by our own personal credit score. It seems a waste of time and negotiating when the first numbers we see we KNOW are not close to what we will be paying. In fact, it really makes us somewhat agitated to be shown only the high interest rate payments. I hope you will take this into consideration. I think your customers would respond more favorable if you presented the payments in this manner. We are loyal customers of Lithia Abilene and will be return customers. Thank you and we LOVE our new vehicle!"
Trebor did an awesome job taking care of us with my new Highlander. Thank you so much
David did a great job keeping me informed through the entire process.
This is the third car our family has purchased at Lithia in 10 years. Staff in all departments are friendly and professional. We worked with Shan Newton in sales and Steve in finance who were both courteous, knowledgeable, and not "pushy" in their efforts to sell us what we needed.
I always have a great experience, and they are always willing to help you out, especially Shan Newton.
Waiting area was comfortable with free water and a few snacks. Service was great. Fast and on time.
Trebor Moore went above and beyond to make sure we were happy and taken care of. I went to Lithia Toyota with no hope that I'd leave in a new car but Trebor and Mike(the transformer dude) made it happen. This was the best experience I've ever had at a car dealership
I had an awesome time picking out a truck. I had Hubert Thomas & he made it very easy to get my truck. He showed me plenty of options, made sure I knew the difference between each of them, & even told me options that would help me save a little money here & there. Everyone from the sellers on the floor to the financial personnel to the secretary made for an amazing staff. I would definitely return to buy a vehicle there. And I would definitely recommend it to anyone.
My review is for the car rental services Lithia Toyota of Abilene offers. I have not bought a car from them yet. I originally had a resevation with Enterprise for a 17 day rental for a mini van over the Christmas holidays. I arranged for my babysitter to drive me and my children to Enterprise to pick up my rental and they did not have my car nor would they honor the rental reservation and I was out the money I paid my babysitter to drive us. Plus I did not have a vehicle large enough to pick up my in laws from the airport that afternoon. I called Lithia on a whim not sure if they even did rentals but they did. From the first phone call to having the van in my driveway was 45 mintues!!! They brought the car to me, so I did not need to find another ride and move all the carseats. Janie was wonderful she handled everything over the phone and email, the service was fast, friendly and over $500 CHEAPER that enterprise. I was so pleased with the service I received that we plan on buying a car this spring Lithia Toyota of Abilene will be our first stop.
The service department was prompt, excellent, and finished ahead of time. I have used them for a number of years.
My husband recently traded in his FRS and got a great deal! Julien went above and beyond.
Dropped off my 2010 Prius for maintenance when I picked my new 2020 Prius at Toyota of Abilene. My service advisor, Layton Norris, met me as I pulled into the service area and quickly got everything squared away. Layton stayed in touch via text. When I picked up my vehicle Layton handled everything including payment. It s great to not have to make multiple stops to pick up your vehicle from a maintenance visit. The car was clean and repaired as requested. Very pleased with my maintenance visit to Toyota of Abilene
I walked into Lithia Toyota not knowing if I was going to qualify for anything on their lot David Brigham changed that in a instant he worked with me for as long as it took and got me the best deal he possibly could I am very happy with my purchase and plan to go back in the future for all my new purchases thank you David Brigham for your diligence and hard work.
We just purchased our 5th vehicle from Lithia. We got a 2017 Camry and the staff were amazing throughout the entire process. I have bought many cars in my life and the process at Lithia Abilene will spoil you. That is why we come back. Ask for Philip Underwood.
Raul Rodriguez did everything he could to help my father Francisco get an awesome deal on his new 2016 Toyota Tundra. He was friendly, patient, and listened to our concerns. He delivered on his word and got my dad an awesome deal. If your looking for a new or used vehicle ask for Raul Rodriguez, great guy, friendly, and he'll go the distance for you.
We had an amazing experience working with Ruben today, he is an amazing and very patient person. We will be recommending him to everyone we know.
Trebor was awesome and was very easy to talk to. He made me feel at ease coming in alone to buy a new Camry. He answered every question for me, and laid out everything for me so i could easily understand the car buying process.
Staff is very friendly and they do not get in a hurry. The salesman Mike Stock did a very good job helping us make a selection. I really like taking our car to Lithia Toyota in Abilene to be serviced as they are very nice and always takes car of what we need serviced on our car.
Piss poor customer service. From what I just experienced, they care more about themselves rather than the customer. Gavin is the dudes name. Had an appointment for a car that my buddy WAS going to buy. We showed up early just to find out that "someone just bought it".. so if you're interested in a Toyota, go to a different dealership or be prepared to be let down.... again, y'all suck
A few weeks ago, we walked in to Lithia to see John Nichols. We gave him a near impossible scenario. We didn't have to buy another car, but wanted to reduce our overall debt by getting into a smaller more efficient car. We were not optimistic since we were so upside down in our current vehicle.
John got to work on it, and absolutely wowed us with a NEW Camry at a price we didn't think was going to happen. John is the kind of sales professional who doesn't sell cars, he helps meet peoples needs! A rare find in the auto industry! Thank you John
Thank you David for making our experience buying our new Tundra
very easy and enjoyable ! This is our second purchase at Lithia. We'll
see you guys again for our next purchase !! Great job.....
I had a great experience with this dealership from the moment we pulled on to the lot. DaMann Thompson was great and very helpful throughout the entire process. He made sure I was happy and was able to leave with the vehicle I wanted. The financial team, Ruben Velasco and his colleague, were great and very helpful! Overall great experience.
Best of the best! I've never had such a great experience with a car dealership. Low pressure, honest, and fun. Would recommend to anyone!
Michael Mizikar and Lance Dunn were very helpful. Very pleasant and professional to work with These guys knows their business! We love our new Tacoma! We will definitely go back.
Vickie Kemp.
Great service but very pricey. Make an appointment and drop the keys off at night. Ask for Dave in service for the best care.
was very helpful & got me a great car for my budget
Great service from David Brigham at Lithia Abilene today.
My wife and I needed a truck, and Greg Parks helped us get into a lease to fit our budget. He was very responsive to any inquiries, and took the time with us to make sure we had everything we need. He has also followed up with us to continue excellent customer service. I highly recommend Lithia and Greg Parks to anyone looking for their next vehicle purchase.
We've been taking our vehicles to Lithia Toyota of Abilene for years now and always go to Dave as our service advisor for his knowledge and professionalism.
I have bought my last 3 vehicles from Lithia Toyota of Abilene and have had the pleasure of working with the same sales rep every time. Ruben Velasco is in my opinion the best sales rep in the world. Not only is he very knowledgeable, but he treats every customer as family. He wants what is best for you and will not stop until you are satisfied. I highly recommend everyone to seek him out for your next visit. Thanks Ruben and Lithia Toyota.
Jimmy the salesman started off good until we found the vehicle we were interested in he said he would work on our paperwork the next day and call us to let us know what the payments would be. We are still waiting on that call and that was over 2 weeks ago. I guess he doesn t need to sell cars very badly.
We are still looking to buy but we ve been looking elsewhere now where the salesmen really want to help customers and sell vehicles.
Mark Harris was awesome. Thanks again for all your help. Will be a returning customer. Mark went out of his way to make sure I was happy.
We just bought our second vehicle from Lithia, and loved it. Greg Sparks, our salesperson was fantastic, and patient. We'd do it again.
We now have three Toyotas in our family. Sales staff know their inventory and helped me see the advantages and options of each possibility. I really appreciate Greg Parks' style of introducing vehicles and then allowing my wife and I to visit about the vehicle. Raoul actually made the stack of finance paperwork a pleasure - we laughed as we worked. We recommended Lithia to our son as he and his wife bought their first car. My wife is helping a person who has never bought a car before - and they went to Greg at Lithia. The listening skills, the attention and communication during and after the sale, pleasant finance discussions, and the city's best service department after the sale - that's why Lithia is our dealership!
I had coins in my glove box on my car that was being repaired. Someone at this location took it out of my car. I also had a craft box in the back that had been gone through. It was dumped out. There is no way it would have turned over and the contents were everywhere.
Jeff was my service advisor. He was fantastic and ensured service was completed in a timely manner. He also kept me informed throughout my service.
Received outstanding courtesy and professional service from your service advisor Jacob Fuller.
Every time I need maintenance on my 2019 Tacoma I can call Greg Parks he gets me in and out same day. Everyone at the dealership is helpful. I have never had a bad issue or anything
They always ask if everything is alright even how my family is doing. Great customer service.
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