Lithia Toyota of Abilene Reviews

David Wright was amazing to work with. Customer service was fast and reliable.

Excellent buying experience thanks Joseph Rouisse for helping my wife find the vehicle she had to have at a fair price. Very helpful and knowledgeable will buy again.

Mark Harris made us feel at home. We didn't know exactly what we wanted, but that didn't stop Mark. He showed us several choices all the while telling us the best stories of his family and work. He really worked to get our payments where we wanted and I drove away with a beautiful Prius V. Thanks Mark and Andrew Elliot for staying late and getting us taken care of!!!!!!

It's a great day to buy a Toyota. Car sales personnel get such a bad wrap. I just wanted to share a little bit about my awesome experience with Aaron Coker at Lithia Toyota...

From the moment we pulled into the lot, Aaron was there to greet us and answer any questions about the 2017 4Runner. He was not pushy and gave us the right amount of information to get the wheels turning. We decided to wait, look around and took our time. Buying a vehicle is a big investment and my wife and I have 4 little children. We kept in contact with Aaron and checked out a few other vehicles, always circling back to the 4Runner. These something special about the 4Runner.
It was a rainy week here in Abilene and Aaron called to see if we were ready to talk numbers and see what they could do for us. Little did he know, our car had been acting up and we actually needed to be in another vehicle right away... we showed up and honestly decided after a little bit of numbers talk that we wanted to drive that new 4Runner home.
Aaron Coker did help us get into a good interest rate with Toyota and we are greatful for all of the others that helped out.
Since then my wife has been in contact with Aaron vie email and mostly text. He's going to get us detailed after the rain and has helped point us in the direction of other upgrades and accessories.
We couldn't be happier right now! Do yourself a favor and go see Aaron Coker at Toyota here in Abilene, you won't regret it.

Always friendly services. Ever since Trip took over as the service manager, the service department has come along way. Being held to higher standards with better oversight, clearly the service department is doing a much better job than before. Trip is an experienced and knowledgeable tech who was promoted to service manager. It's obvious that his promotion has made a dramatically positive impact and difference to their operations. Keep doing what you're doing!

Great place to buy a car. Trebor Moore helped me find the car I wanted and helped me get a good price. If you're looking for a vehicle I recommend trying Lithia.

Ruben Velasco is AWESOME!!! if you're looking for a down to earth guy to help get you a new ride, go here and ask for him!!! His customer service skills definitely made a huge impact o our choice to buy!!

Service was quick and easy to have done. i was in & out really fast having my 2017 Camry oil & filter change etc. Service Advisor : Jacob Fuller

We really enjoyed working with Sara at Lithia Toyota. She is very knowledgeable about the vehicles, and she is very professional. She is pleasure to work with.

Thank you Jimmy Tankersley for the awesome sales experience

Raul Rodriguez was amazing, and took great care of us, and really cared about us and our personal needs instead of just making a sell! Highly recommend him when purchasing from Lithia Toyota!

Thanks to Lithia and Andrew Elliot for making this vehicle purchase top notch. These folks are very professional and make things happen for the customer. Andrew was outstanding in delivering info about my new vehicle and purchase. Thanks again Lithia and Andrew!

Had the best experience at Lithia Toyota! Mark Harris went above and beyond to get me in a new car. He listened to my needs and wants and I walked away more than happy with my new car.

I wasn't expecting to buy a new car, but John Nichols and Dominique Conley listened to my situation and helped me figure out the best solutions. Dominique Conley was the main person to work with me. He worked diligently on helping me get into a new car. I am so excited about my new purchase. I have never gone to a dealership and felt like family right when I walked in. It was the most amazing experience. If you are looking to buy a car or even browse for a new one this is the place to go! Thank you Lithia Toyota of Abilene for hiring such wonderful people like Dominique Conley.

My experience could not have been better. Thank you Mark Harris. You definitely went above and beyond and I appreciated everything you did for me. I am loving my 2000 Toyota MR2 Spyder and will definitely recommend Lithia Toyota. The financing, customer service, and everything was exceptional. My car is a dream come true!! I have been searching for a car for nearly a year and so I am so glad I found the perfect car, and Mark Harris at Lithia Toyota. Thank you so much!!

love this place! ask for Russel in service or Ruben in Sales they are the best!

Shelby made my fix painless and easy. Thank you sir.

I would rate the service at Lithia Toyota of Abilene a 10 if the highest went that hgh! Dave, my service person was awesome! He want above and beyond to make sure I was taken care of quickly, efficiently, and very professionally. Thanks so much!!

Very satisfied with service at Lithia. They finished the service quickly & before estimated time. Thank you.

Wonderful experience! Stephen Cisneros and Ruben Velasco were great from our first meeting through driving off the lot. I am sure the service after the sale will be just as good.

I bought a car this weekend out of necessity, I was not really excited or happy about it. However, Sarah was fantastic! She made the process painless and quick. She even had me excited about my new car before I left the lot. I'm happy with what I paid, and really love what I'm now driving.

Had a great experience at lithia with Ken Terry, and the whole staff, have not purchased yet, but I sure will, I like the low pressure attitude.

Wow! This was my first experience with Lithia Toyota and it won't be my last! Raul Rodriguez went above and beyond to put us in the car we wanted. He was patient and worked ALL day with us. Couldn't have asked for a better guy or a better place to buy a car from. Thank you Raul and Lithia Toyota!

Jim Tankersley sold me my last car, he made it quick and easy to decide. Laid back and not pushy, let me decide what I wanted. He has even followed up several times to ensure that I love my car.

Thank you Erik Miranda for helping me get into my wonderful truck!!!

I had recently bought a Toyota Rav4 at another dealership and wasn't pleased with the vehicle. I searched online to see what Toyota dealerships where in the area. When I went in to the dealership to discuss the trade-in of the Rav4 they where helpful and tried there best to get the most out of the car so I could stay in my budget. We looked at a few options and found that it would be possible to get a new car. I'm very thankful for there hard work and I'm now a proud owner of a 2017 Toyota Corolla!

Trading in our car for the most beautiful Venza was so easy yesterday. The people at Lithia Toyota in Abilene not only want your business, they care. The dealer was most encouraging to us and his salesman. It was obvious that he nurtures his employees but expects excellence in meeting the buyers' satisfaction. I hope to get my daughter and son-in-law and sister to visit Lithia Toyota in Abilene soon. David Brigham, our salesman, is the most capable salesman we have ever dealt with. He was extremely knowledgeable in sales and Toyota. We really did not think we could trade but all involved made it so easy. In addition, Ron Morton, the finance manager, was very nice, and he took the time to explain all the papers. Overall, signing the papers was a most pleasant experience. He is definitely a "people's person" and an excellent asset to the company.
Thanks, Lithia Toyota of Abilene,
Linda Battle

Great service. Russ, the service advisor, is professional, friendly and fast. Blake, the technician, is the best. I strongly recommend this dealership.

Aaron and Sara helped me get in a car. Thank you for the help. You guys saved my butt.

I had an excellent experience with Lithia Toyota. My husband weren t sure what we wanted and Mark went the extra mile helping us and pointing us in the right direction.

We ve been customers for years and always tried to do things the right way base on what they recommended. I went to them multiple times to get options and was told that I wouldn t owe anything as long as I was under the mileage max, there were no major damages to the car and I got my next car through them, they would take care of me and take it off my hands . I turned my lease in and I wasn t told I would have a $3,000 balance or given the choice to add it on the next existing account. I had to find out by calling the TFS bank because we turned in the leased car in December and had paid Januarys bill so naturally I wanted my refund. The TFS bank were very nice and I have no issues with them. But they were the ones to tell me that I still had a balance. When they asked why wasn t I given the option to have the balance added to my next financed car, I said that s what I thought should ve happened too . They recommend me to call the dealership. I called constantly to get the issue resolved and didn t receive a call back from Craig after he said he would call everyday until the matter was resolved. Waited 2 weeks until I was fed up. I had to speak with the GM Kenan and he played the shoulda, coulda, woulda on us and when I asked for my contract info and he refused. Never going again. Would not recommend.

I ve experienced the most awesome customer service at Lithia Toyota Of Abilene, David Brigham Toyota salesperson provided excellent customer service, and I ve received proper help and guidance in my journey to my new Toyota Corolla hatchback car purchase. Also, I was informed that if I need any further assistance, I always can call David and he would try to help in any way he can, in order to provide the highest customer service. I would highly recommend to anyone who is trying to get excellent customer service and get a great quality car to go to the Toyota dealership at Lithia Toyota of Abilene and get 100% satisfaction.

I had an appt schedule, but arrived early. Service writer, Jeff, took my vehicle back early. He said it would be about 45 minutes to a hour. However, after less than 30 my vehicle was done and I was on my way! I ve never had a negative experience with Lithia Toyota.

I received five star treatment from the time I asked if a car was still available on the lot to the time I drove off the lot with my new SUV. My salesman Ruben Velasco was more than a 5 star, with just losing my husband last year I have learn not everyone is truthful. I had no doubt I was working with someone that was honest and trustworthy. If he didn't know the answer he would Google it right then, and then we both had the answer. I know I received the best deal from the Financial department to my salesman Ruben. Ruben Velasco thank you so much and God bless.

I went in to get an oil change and spoke with David. He listened to all my concerns and said they would check it all out.
I always get great service when i go in!

My experience was amazing!! Sara made it so much more convenient and easy then past experiences that I ve had. I really appreciated all her help and definitely a plus that she s helping me with my credit on top of it all. Thanks , have a great day.

Mark Harris was great!!!!! We drove in front out of town and everything was ready when we got there!!!! Thanks Mark!!!

Hi, my name is Pete and I live in Mount Pocono Pennsylvania, i was looking for a TRD pro 4runner, called a friend and he got me hooked up with Philip Underwood of Lithia Toyota, only made 1 phone call and rest was texting and Philip made the whole process so easy! he special order,did the paper work and transport the truck tp Pennsylvania. This was the easiest none hassle car purchase i every had in my life! great job Lithia!!!! My next Toyota will be from Philip Underwood again!

The sales staff and the financing department were wonderful. Was a great experience buying a car from them.

Very knowledgeable sales staff very polite and interested in what you want do you know a lot of car dealerships are pushing you towards what would be good for them this one was all about me and what could they do to make me satisfied and happy I would definitely recommend shopping at Lithia Toyota

Wonderful service and willingness to help me reach my goal when purchasing my car. Thank you Mark Dunagan, Cora and Michael for being so awesome!

I just purchased a new car from Lithia Toyota, Abilene, TX. This was my first automobile purchase in 10 years, and I felt somewhat nervous. RAUL RODRIGUEZ, my salesman, is TOP-NOTCH! I give him highest recommendation! He was never one to pressure...which I really appreciated. He was so helpful and straightforward, and took the best care of me...even after the sale when I needed to order optional equipment. Even Russ Rogers and Andrew Elliot, the finance guys, won my confidence and made the transaction go smoothly. If you are looking for integrity in a dealership, go to Lithia Toyota!

We had an amaziing vist with Jimmy. He has a lot of respect and is true to his customers. Thank you Lithia Toyota of Abilene and Jimmy.

David Brigham was fantastic. The Finance guys were great. I am really happy with my truck and the price. Thats why this is the 3rd vehicle I have bought from Lithia. Thanks guys!

I had a great experience shopping for a new vehicle at Lithia Toyota of Abilene. My salesman, Patrick Zills, was great to work with.

Why don't you people answer your phone? Called all afternoon on a Monday, no answer and no identifiable recording. Poor.

Chris was a pleasure to work with, professional and very quick to respond. Thank you for making the car purchasing process quick and easy!

Following the trend with all of our car purchases from this dealership, Greg Parks was awesome. He went above and beyond to find a car that my wife wanted (that we eventually learned Toyota didn't make a model with the desired trim level + car color). 10/10 would buy again from Greg

The salesmen at Lithia Toyota were extremely pleasant and try to meet your needs when looking for a vehicle. Greg listens which is an important part of being a salesman. He met my criteria when looking at vehicles and matched me to something within my budget and driving requirements. My trade-in vehicle was quoted three to four grand below what Kelley Blue Books listed as the fair trade-in value. The dealership raised my trade's value about a grand but also added two grand in additional rebates to help my purchase fit into my budget. My trade-in will probably be listed at a seven to eight grand profit for the dealership, but this place is a business and they are looking to make money to operate. I needed a quick trade-in and they obliged. Overall I think this is a good place to look for a vehicle but like all dealerships you need to spend a few hours dancing around the numbers so you pay less.

This is my 4th Toyota (my 3rd Prius with Lithia). I was apprehensive about buying another car without my regular sales guy who left. Raul Rodriguez stepped right in to his shoes. He worked very hard to get the deal (and the Prius) that I wanted, despite the fact that I only went in for an oil change. I love my new Prius.

I really appreciate Lithia Toyota. This will be my fourth pickup from them since 2011. Three of them from Phillip Underwood alone. Great service and immediate response when I need a new vehicle. I have several friends that have purchased vehicles from Phillip and Lithia Toyota. I highly recommend going there!

The internet sales manager Mike said they were giving "TOP DOLLAR" for my trade. 2 days later they had it marked to sell for $5000 higher than what they gave me. 2 days after that, they sold the truck I traded in. 3 weeks after that, they still haven't paid off my trade in (that they already sold). I call in and ask what the hold up is because it should have been paid off within 20 days, I called my bank and it is now past due because they haven't paid off the balance. When speaking with the finance guy Mike at Lithia toyota, he said "you should have made the payment this month", which is B.S. because we discussed this exclusively while signing the contract on my new vehicle. The deal was made the first week of this month and the payment wasn't due until the 24th and he said "they'd have it paid off before then and not to worry". One last thing, when you go to sign contracts, the finance guys can be sneaky and add in unwanted warranty things like the wheel, tire, windshield and painless dent repair thing for $800 and try to sell it off as you get a better interest rate by purchasing that. It is a gimmick and a B.S. way to get into your pockets deeper. You are better off finding your own financing and shopping elsewhere.

Jeff was a courteous service writer. Service completed quickly.

Lance Dunn is an amazing person! Extremely helpful came from out of town an made it so quick an easy for us! I recommend him to anyone look for a car/truck from here! The whole experience was flawless the staff there are super friendly And helpful! Make good use of your time

We dealt with Chris Herrington over a period of several months as we tossed around the idea of getting something new. He was patiently persistent in his dealings with us. Never pushy, never overbearing. When we had questions he was always prompt and thorough to find the answer and get back to us. We ended up calling him back when we were ready to pull the trigger on a new vehicle and we have been thrilled with our purchase.

They worked me in when I showed up early for my appointment. They always make oil changes quick and painless!

Shelby is always friendly and efficient! Makes the experience easy and pleasant.

Always get timely and friendly service! Russ is the most awesome Service Writer ever!!!

Mr. Mike Stock helped me as I was car shopping a couple weeks ago. I could not have asked for a more helpful, pleasant, professional salesperson and I will definitely be back to Lithia the next time I am looking for a car. Thank you Mike!

Great overall experience, Jimmy Tankersly helped my mom throughout the whole process while communicating all the details through me. I am thankful for the patience and understanding Lithia offered to my mother.

Highly recommend sales rep Ryan Townsend- he asked the right questions, listened, and delivered perfectly! And, I never felt any pressure:))