I had a wonderful experience with Lithia Toyota and Stephen Cisneros who was available anytime I had a question and worked hard to get me the exact car I wanted. Thank you Stephen and Lithia Toyota!! I'm a happy girl.
No matter what my vehicle needs have been, Lithia has provided excellent customer service and maintenance support.
Amazing customer service from everyone here, especially Jacob Fuller. I had to get my front windshield replaced, everything worked out perfectly. Couldn't have asked for a better staff.
Your service is great. I appreciate all the help. Everyone so nice. I had oil changed yesterday. Then I got a new phone and stopped back by again and the technician was so sweet to pair by Bluetooth.
Thank you for being there for us Toyota owners.
Phillip Underwood is an amazing guy!!! Phenominal salesman.......... phenomenal personality. Made my visit to the dealership TOP NOTCH!!!!
This place is awesome. Great price on any car and you are kept in the loop. Fastest friendliest people who care that you are satisfied. Thank you guys. Go see Andrew in finance and Gavin in sales and Lacy they are awesome.
great service and friendly people,special thanks to Lance Dunn for his exemplary service
Friendly staff, beautiful vehicles, great prices. Go see for yourself.
My experience with Lithia Toyota when purchasing my first car was amazing! The entire staff was very helpful and inviting. My salesman Mark Harris was extremely straight forward and I enjoyed working with him while purchasing my 2017 Toyota Corolla. Also, I received a very thoughtful gift, which was unexpected. I will use Lithia Toyota for every car I purchase in the future. Thank you again for all your help!
Had an amazing time and Jimmy Young was a great person that helped with everything! Amazing experience all together! Defeinitly will come back!
I knew finding a car I liked and financing that would work for me would be tricky, but Eric Poer and Andrew Elliot both worked tirelessly to make it happen. I love my new Corolla and I will absolutely be a return customer for Eric!
I just recently joined my parents on their adventure of getting a New Toyota Truck. Went to Toyota of Abilene and was accompanied by Jimmy Tankersley. Great personality, very knowledgeable, patient, and helped my parents find exactly what they were looking for. Thanks for everything Jimmy!! Customers for Life.
I went in to purchase my first car and they were so accommodating, They worked with me and made sure I got the car that fit me the best. My dealer, Mark Harris, was super helpful and answered any questions we had. He was funny and helped us in any and every way. The experience wouldn't be the same without him. He was amazing in every way. Will definitely return and ask for him personally.
Do you hate the hassle and haggle of buying a new car. Well I don't any more. I looked on the Internet for inventory at lithia, contacted Phillip underwood, agreed on a price and picked my time to go by. It was a great experience. The car was ready along with the paperwork and it was compelted in no time. What a wonderful way to buy a car. I recommend them to everyone. Thanks Lithia for having a stress free experience.
Great Customer Service by Shan Newton and Mike Mizikar
At 62 years I have been buy cars for a long time and Mark Dunagan made this purchase a pleasure. I bought my very first NEW vehicle in my lifetime. Mark was very helpful. I would suggest Lithia and Mark to anyone looking to purchase. In addition their service department was outstanding.
My Husband and I just bought a new 2018 Toyota Highlander! We are very pleased with our purchase. Jimmy Tankersley and the crew at Lithia Toyota of Abilene were absolutely amazing! Friendly and professional! If your looking to buy/lease a vehicle I definitely recommend Jimmy Tankersley!
Very helpful team that responded quickly to my questions. Patrick was especially helpful in working with me. Highly recommend them!
My salesman Philip Underwood was a pleasure to work with. He helped me with my trade-in, and I m very happy with my new Camry.
Although he is the Finance Manager Mike went out of his way to make sure I bought a Toyota Tacoma that I was happy with. Went in to buy used and came out with a new one. Very happy with my decision. Thanks Mike and Lance!!!
Awesome help. Especially love how sales staff don't try to oversell anything to you especially when you know what you're looking for. Lost my car about a week ago and it's been hard on me and these guys didn't make it any harder!
Shout out to Greg Parks over at Lithia. Looking forward to finishing up the paperwork on Saturday!
Great experience with everyone there. Our salesman Jody Rood was great to deal with. Car shopping is one of my least favorite things but I have to say that this time ranked among the best. No high pressure sales just honest staff helping to get our deal done. Thank you Jody Rood and Andrew Elliot!
Best customer service that I have encountered in a long time. Wasn't sure if I was ready to purchase a new vehicle and only wanted information and information is exactly what I got. Aaron Coker answered all my questions for about an hour. Then he and his counterparts stayed about an hour after normal closing hours to help me get into the vehicle that I have wanted for an extremely long time. Priceless customer service!
My experience with your service department in general and Jacob in particular was wonderful! As newcomers to Texas, it is great to know that we have Lithia Toyota to provide service for both of our cars with Jacob as our point man!
Came in to look at a 2017 Corolla but got a great deal on a 2018! Daniel Beard helped me find a much needed 2nd car for my growing family.
This service department always does a great job. The people are friendly and they knock out my maintenance services with no delays.
I went to Toyota of Abilene to checkout their Corolla's. Craig and Ruben were extremely helpful. As a customer, they were concerned about me the whole time, trying to match my needs to the proper vehicle. I ended up finding the vehicle that was perfect for me, at a great price. I would recommend this dealership to anybody and am glad that I have them to rely on.
RICK SUTTON IS THE "BEST" SALESMAN I HAVE EVER HAD THE PLEASURE OF WORKING WITH! My husband and I were in the market for a 4Runner and the day we said "ok" to the purchase couldn't have been better. Rick was so kind and a sweetheart! He explained everything in detail and left us with no unanswered questions. He made things easy to understand and the process on the close of the purchase was very easy. If anyone in the area is going to visit this dealership, please ask for Rick Sutton...you wont regret it! Thanks again for all your kind help in making our purchase a breeze.
Very pleased with the level of service I received from Lithia and their service department. Jeff was able to get my car scheduled for service and was very transparent when it came to the necessary repairs and costs. Thanks Lithia!
Mark Harris is a great salesman and very helpful. He made my first time purchasing a vehicle a smooth process. He has also helped my family with other vehicle purchases. We have bought 5 different cars from this dealership. The staff is great and I will continue to come here in the future!
What a great car buying experience! Chris Cogburn was easy to work with, great attitude and service, went out of his way to make sure I got the truck I wanted. Awesome Toyota Tundra! Thanks again Chris Cogburn, I'm sure I will be back to see you in a few years.
In my first week of moving to Texas, I experienced the unfortunate event of getting in an accident. My insurance company then determined my beloved vehicle to be a total loss. Through all this, John Nichols stayed in touch with me to do everything in his power to help me out. I had not anticipated having to purchase another car so soon, but John and Mike made it such a pleasurable experience! I would absolutely recommend going through John and Mike in needing to find the next perfect car. I couldn't be more thankful for all the help I received in getting over my unexpected obstacle.
Do ur homework folks I visited this place and acted as if I knew nothing of buying cars. I m an old car salesman myself. But be aware of ur NUMBERS FOLKS. and that new commercial is stupid ,why is he so pumped up, hhhmmm
Dallas Frazier was amazing very understanding and super helpful getting us into a vehical big enough for our family the experience was AMAZING the entire staff was amazing had our backs and worked every curve ball thrown at us
Mark Dunagan (MD) was one of the most pleasant salesmen that we have worked with. He was professional, straight forward, and fun. I would definitely buy from him again.
My experience at Toyota was great and went very smoothly, purchased my first Toyota from Isaiah and couldn t have asked for better help. Great dealership
I received excellent service while getting my oil changed, Jeff was really helpful when I couldn t get into my car because a car was parked to close to mine. Since I couldn t get in my car he went and not only got in he brought it to me. I appreciate him for his service.
Chris Ashley was awesome, he was very knowledgeable and made my car buying experience a great one. I am very pleased with the service he provided me. I am definitely referring him for all my family and friends. Thanks Chris and toyota lithia for an great car buying experience.
Kyle Corr was amazing. Went above and beyond to ensure I got what I wanted. Even though I live in San Angelo and had to drive to Dallas for my loan paperwork he ensured the car I had chosen was detailed and the paperwork was ready to go when I arrived at the dealership. One of my best car buying experiences.
My service was a pleasant experience. The service advisor Jacob Fuller was friendly and helpful. The technician Cody was very knowledgeable and through. Overall I would recommend Lithia Toyota to anyone needing any auto service.
Sam Sloane top notch guy. Easy going not pushy. Im not dollar signs to them like some corporate car retailers. He wants you in what you want and whats affordable for you. I got 2 vehicles already from him. And cookies which I think was absolutely wonderful. And the payments well within my range. Paperwork quick and easy. Finance manager Mike Mowitzky (sorry if i mispelled) veteran himself and military friendly. Best part was they haggled apr which to me not many do that. I was able to get 2.5% apr off for them working on my behalf. Thank you Lithia TOYOTA and Samuel Sloane and Mike and me and Sam i consider a friend thats how great he was.
Aaron Coker i thank you for taking the task i gave you and i know it was a difficult one but you stuck with it till you got me what i wanted. thank you again.
Russ made an extra effort to help schedule our service. I had to have him call my wife who was driving to attend her mother because I didn't know when she could be available to bring the car in for service. Thanks Russ.......as always a good jo
Kyle Corr and Michael Mizikar made the car buying process easy! We also worked with Mike Harris via phone before we went in to the dealership and he was also fantastic. All three were very helpful and professional. We've purchased a lot of cars from various dealers but this experience was by far the best. Appreciate your help!
I originally showed up to get my own car worked on, and while I was waiting, Andre came up to me and we started talking about the newer year model of my car and the more we talked the more I wanted to take a look at one. So needless to say we went out onto the lot and started looking at the cars. After showing me the car and talking for a little while we eventually went inside and started throwing numbers down, after some back-and-forth we finally came down to numbers that fit my budget and I was able to drive away in a brand new car. Thank you for helping me out and finding a car I am happy with and will have for a long time.
John Nichols was always cheerful and motivated and was genuinely interested in learning what we wanted instead of just wanting to sell us something. He was willing to assist us no matter how many times we (I) changed our minds on what Tundra we wanted. John and Russ stayed late to get us through the paperwork and answer our questions. They helped us get our phones Bluetooth set up. Plus, Russ was very knowledgeable regarding towing with the Tundra. Thank you John, Russ and Lithia Toyota of Abilene!
P.S. This is the 2nd vehicle purchased from Lithia of Toyota of Abilene. hint hint!
Both Shan Newton and John Nichols assisted us with our recent purchase and the process went very smoothly! Everyone was friendly and helpful. Excellent overall.
After taking our new vehicle in for regular service, I'd like to add that the service department is also excellent.
Leslie aka Chow provided excellent customer service. I explained what I needed and he listened. He was honest and helpful. He did not try to put me into a vehicle I didn't need or want. He met questions with enthusiasm.I would highly recommend him for your next vehicle.
I received great service. Lance was very helpful and made the process super easy.
Sarah has helped me just not with one car but two!!! She s the best and will do anything and everything she can to get you into a vehicle!
I want to share my recent car buying experience at Lithia Toyota. I discovered the car I wanted online and worked with Mark D. to review the specifics of the vehicle as well as obtain additional information.
The entire buying experience was comfortable, and I felt I was treated with respect and came away with an excellent deal.
I would recommend Lithia Toyota for anyone's car buying needs. Simply cannot say enough about my experience working with Mark D.
I've purchased close to 10 cars in my lifetime. I live in Dallas so negotiating and gaining delivery of a car from Abilene had to be handled very carefully. I worked with Gavan their sales person who negotiated my whole sale over text and phone down to the penny making my 3 hour trip to Abilene only take an hour and a half in the dealership for all paperwork and driving off to be accomplished. No hitches, no hard sells, no finance office pressures. This car was marked as a great price on GarGurus to start with and we got an even better price than that. This purchase will be marked as the best car buying experience of my lifetime. You can't have a better car buying experience. Thank you Lithia Toyota.
Outstanding service by Lance Dunn, he help us purchased a 2020 Tacoma. Fast and quick service, thank you for a great service.
Me and my dad went there to get a new car. The salesperson was really cool and sweet. I would recommend guys to find Daniel if you go there, he actually took time and help us find the best choice for us.
David Brigham and the staff at Lithia Toyota restored my faith in car salesmen. I have always hated the process of buying a car, negotiations, etc., but David and Mike made this a very good experience. Thank you---we love our Avalon!
Great experience once again at Lithia Toyota of Abilene. This was my third Tundra purchased here and was another pleasurable experience. Greg Parks my salesman was awesome and helped me throughout my purchase decision. Highly recommend buying a Toyota at Lithia Toyota of Abilene
OMG! When I was about over everything Sara took control and in less than 20 minutes I was approved for an amazing car with low miles. No hidden fees. No lies and up front honesty. If you think you can't . I will bt that you can. My credit was low and they had no problems!! Give them a try. I am super happy with my car.
Shout out to Kerry Burns @ Lithia Toyota. Kerry sold us a brand new RAV4. The experience was great! If you need someone to work a deal for you, go see my friend Kerry Burns! Thanks again
My service was prompt and Shelby was especially helpful and courteous.
My husband and I were very pleased with our experience at Toyota of Abilene this past week. Our salesman Lance was excellent! He was straightforward and very helpful. We appreciated the no nonsense approach from beginning to end. Thanks Lance! Also, thank you to Aaron and Ruben who helped make the process smooth and easy. We will be back!
This was one of the best new car purchasing experiences we ever had. Gavan Bass and the team listen to us and help us get to what we said we wanted. Great customer service and did not feel rushed or pushed in any way.
Jeff was very helpful and did a great job in providing status of service.
Been hesitate to trade my car in for a while due to bad experience few years ago at same dealership but salesman Andre Scott said convinced me could do so now and not wait til my old car was paid. never bought a brand new car or ever dreamed could do so. I really appreciate the knowledge he gave me on when to trade in my next car and financing tips.
Trebor Moore, was GREAT! Friendly man who made our financing simple and easy.
I had a good experience. And Michelle was amazing .. She got me in a car that I love...
I purchased a new Corolla with the fantastic assistance of Mark and Rueben! Thank you both for making my experience a pleasant and fun one! Kudos, guys. Keep up the good work . Little old white haired ladies truly appreciate you!
Excellent car buying experience very simple and straight forward way of doing business. About 3-4 text messages was able to agree on a very decent price. Worked with Daniel he is best. He went above and beyond I was driving from Dallas to their dealership about 200 miles. He had kept car and all paperwork ready did test drive and completed paperwork in less then 45 minutes including trade in of my existing car and was out driving back to Dallas. Will recommend to do business with Daniel and team to everyone. Thanks Daniel for providing a wonderful car buying experience.
Patrick Zills was awesome! He helped me find the perfect car for me! I was very pleased with his customer service and friendliness.
I took my car in to have the tires rotated and to be inspected. David Wright, the Service Rep who assisted me was personable, knowledgeable and efficient. The work was done quickly and Inwas on my way. The folks at Lithia Toyota dongreat folliw-up work in the vehicles they sell.
We had a wonderful experience at Lithia Toyota. Kyle Finlayson was our car salesman. He was very patient and had a wealth of information about the cars we were considering. He listened to our needs and wants and made our buying experience an easy one. I recommend Lithia Toyota to all.
Called Lithia Toyota about a Scion FR-S and the next day I was called asking to coming in and start paperwork with sales associate Gavin Bass. Gavin as well as financial manager Andrew Elliot worked extremely hard to get me into the car I wanted. I absolutely love my Scion FR-S.
Great experience at Lithia Toyota Isaiah was great help starting my Toyota experience! Couldn t be happier with my purchase! A+
Two thumbs way up to Lithia Toyota of Abilene. Phillip went above and beyond to get my dad his truck he's always wanted. Highly recommend Lithia to anyone
They gave me top dollar for my trade-in to help offset me being upside down in my previous car. Very easy to work and negotiate with. Kevin Baker contacted me via e-mail when I inquired about buying a small car. I gave him my price range and budget and I was able to get into a car that I previously didn't think I could afford. He stayed in constant communication and was very helpful in the car buying process with me being an hour away. I LOVE my new C-HR!!! Highly recommend Lithia Toyota of Abilene
We recently purchased a Toyota Highlander from Lithia Toyota of Abilene. New car shopping can be stressful, but Lance Dunn actually made the process simple and enjoyable. Lance made us feel as if he valued our business without ever making us feel high pressured. We felt he was honest and transparent with us. He has followed up with us after the sale also. We highly recommend Lance Dunn when you are looking for your next vehicle.
Raul and Sam are amazing. They went above and beyond for me they made my first time buying a car so easy and smooth. Any questions I had they answered.
The staff at Toyota are very interested in customer service from the sales rep that we had Patrick and to the financial officer Steve Burgh the whole process to our new car purchase was conducted at a very hi level i feel we were treated with great respect from the trade in of our car to the delivery of our new car Patrick helped get our thing's from our old car to the new car as well as showing us how to use the different features the new car has i would also like to thank the store manager on his word of complete customer satisfaction
I ve been helped by Jacob in service multiple times and he s great to work with. Takes the time to explain everything and helps you decide what you actually need and what you don t. Thanks Jacob
Great car buying experience! Super quick paperwork processing by Matt Moreno and Michael Mizikar. I would recommend Lithia Toyota of Abilene to anyone.
After the car accident that totaled my car I was dreading going through the car-buying experience. We drove in from Midland (where prices are astronomical) and visited one other place before Lithia Toyota of Abilene and had a terrible experience. The salesman didn't listen to my needs and proceeded to show me cars at the high end of my budget. We left there and tried this dealership and I will never again buy from a different location. The service was absolutely AMAZING.
Gary met us as we pulled into the lot and we went over what we were looking for. He was never pushy or "in a hurry". He talked with us as Craig came over and helped guide us in the right direction. They were both knowledgeable and understanding of our price budget. When offered if I would like to start with the high-end or lower-end of the cars we were looking at neither of them pushed us toward the "luxury/high end" models but actually recommended we start with the basics because "I find some people are more than happy with the basics and don't get that "missing out" feeling". That was when I knew I'd be buying a car from them.
I ended up asking to see several models, test drove, and ended up with the car I really wanted - and it was even on the lower end! Neither Craig nor Gary pushed me in any direction and left my SO and I ideal time to discuss everything - and brought us water. My SO actually even traded in his car for another car on the lot (that no one even needed to sell him on, he just fell in love with it pulling in). When we explained that we were in a hurry to get back to Midland they promised to make the process go as quickly as possible - and they weren't joking. We didn't have to do much negotiating - it was within budget and the two cars together were actually less a month than we would have been spending if we had just got myself a car and him leaving in the same one he had. Gary and Craig made the process AMAZINGLY fast (we joked as went along, which always makes time fly anyway) and although the financing part took longer (Mike, in finance, was also amazing) it still went faster buying two cars than it did the last time we bought ONE car.
Neither of us left there feeling jipped or upset with what we were getting. We both found our perfect cars for the right price and with the help of 3 awesome guys. I am recommending this dealership to everyone I know with no reservations. I feel like I could call Craig or Gary and get any questions answered and help with my car with zero frustrations.
I am beyond happy with this dealership and can't say it enough. A HUGE thanks to the 3 guys that helped us enjoy a car buying experience!
Just Got a great deal at Lithia Toyota of Abilene. Thanks to Sales Consultant Daniel Rocky Beard. The guy knows business. Do not forget to ask for him when you are at Lithia Toyota of Abilene.
Aaron Coker, you are the best! Your customer service, sttention, & general non-pushy manner heeled us make our decision to buy & & the buying process nearly painless! We are very happy with our new TSS Tundra 4x4, thanks to you. Sam Sloane.... you too, were the best in helping with finance aspect! Thanks, guys! Y'all are awesome!
My salesperson, Omar Mendoza, was very knowledgeable about the car I purchased. He told me everything about it. He worked really hard to get me a good deal on my trade in. He introduced to me the friendly staff around Lithia that could help me with any of my future needs. He even made sure I was still satisfied with my purchase after a few days.
Fast, clean, efficient and professional, all personnel top notch. Dave Connel did a great job. Thanks Lithia Toyota Abilene.
I have a 2012 Camry and have always had my service done at Lythia Toyota. The best service department ever. Everyone is polite and helpful. I know Russell and he s awesome but I think Dave was the person yesterday. They re All nice though. I took it in early to go do stuff and had a 2:15 appointment but got a text that it was ready way before that. I love this place!!
We can't say enough great things about Shan Newton. He was so helpful to us in our search for finding the SUV we had in mind. He went the extra mile in covering all the features we were getting in our brand new RAV4 and we can't say enough good things about Shan. We were fortunate to have met him and Lithia is fortunate to have him on their sales team!
My boyfriend bought a blue 2015 Toyota corolla for a decent price. Our sales person was Greg Parks. He was super friendly and made the process easy and simple. If we happen to have any issues, he said to contact him at anytime. It was an overall a great experience. This is the place to go!
I contacted Abilene Toyota about a used vehicle and asked numerous questions. I even applied for credit to get numbers as I was driving 186 miles to come pick the car up. I was working with Kevin and thought I had an understanding about the certified vehicle I was purchasing. After driving over 2.5 hours to come get the vehicle everything went down hill. When I arrived the vehicle was not ready and the sales person Kevin was not there, I was passed off to someone else who didn t know much about the situation or the vehicle. After the rest drive I asked about the vehicle being certified. I was told it would come with an additional warranty which it did not. I felt lied too and deceived because I was being told something completely different, there was no consistency in their business practices. I was upset because I drove so far for nothing. The vehicle had numerous scrap marks and a large price of missing paint on the front bumper which was not disclosed prior to me driving up. Overall it was a bad experience and it made me loose faith in this dealership. It was one of the worst car buying experiences I have ever had. I also didn t appreciate the tone and rudeness of the finance gentlemen who s name I can t remember. I took my business elsewhere and will not recommend or be back to this dealership.
Lance has been my sales person now for some time. I appreciate his honesty and that he doesn't push me to make a decision. No high pressure. He is very attentive and open, but if I want to wait, I don't hear from him except to periodically say he is available if I need anything. Great guy.
Everything I've come to expect from Toyota. Been with them 35 yrs. Jeffrey Mcclendon was really on his game; welcoming and efficient. Thanks.
The greeters were so welcoming and Dave is the best!!
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