We had the pleasure of working with Mark Harris at Lithia Toyota of Abilene. Many times, when trying to buy a vehicle, it is easy to become stressed just thinking about dealing with salesmen at car lots; let alone actually dealing with them. This was not the case with Mark. He made the entire transaction very pleasurable and we all came to an amicable agreement on the trade-in value of our vehicle and the purchase price of our new vehicle. We will be back when our daughter turns 16 this summer!
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As always, my Lithia Toyota visit was excellent and professional in every area. Jeff McClendon took care of a wire in my tire, checked all belts and hoses , changed filters, and lined up the next things to take care of. I always receive superior care and service with every visit. I highly recommend Lithia Toyota!!!
We have been customers of Lithia Toyota in Abilene for over 10 years. We have purchased or leased 5 or 6 vehicles from them in that time. On our last visit to turn in a leased (our first lease in 20 years) vehicle, and we ended up purchasing a new car. The process was super-simple.
Our sales team consisted of our salesman, Trooper Merworth, the sales manager, Craig Beverly, and finance manager Sam Sloane. We could not have had a better team! They made us feel like exceptionally valued customers and, even though all we wanted was a little car to add to our household inventory of two other Toyotas, you would have thought we were buying the most expensive vehicle on the lot. They took great care of us and made everything as easy as possible.
Also, one word that I can say that described our sales team that I could not say about our experiences at other dealerships is "honesty". They were straight forward and really wanted us to be in the type of vehicle we wanted and didn't try to get us into something we didn't really want or need. This is the refreshing type of customer service experience that we have always had at Lithia Toyota in Abilene and is the main reason we are dedicated customers.
We have recommended numerous people to Lithia Toyota of Abilene over the years and will continue to do so for years to come. We cannot express enough thanks to our sales team for making everything to pleasant.
In addition, over the last decade-plus, the Lithia Service Department has been wonderful to us and all of our issues and sometimes exceptionally petty questions or concerns. They always go out of there way to take care of us. We could not ask anything more from a dealer service department. Thanks to Russ and the rest of the service team as well!
I have been doing research looking for a used Toyota 4 Runner. Honestly I looked all over Texas. The past 2 days have been a roller coaster of emotions. If you are looking or even thinking about a new car please consider a Toyota and PLEASE let me give you the name of the amazing salesman in Abilene TX at Lithia Toyota of Abilene, TX. His name is Mark Harris. His name and number will stay in my phone. I have been in sales a long time. This man is good and honest at what he does! Amazing does not do justice in his serving me the past month! Ron Morton also because he too treated me with a kindness and thoughtfulness that will head me back to Abilene to consider for my next Toyota! God through Mark blessed me with the ownership of a 2012 Pearl White Toyota 4 Runner with low mileage! I will not spend time in details but at one point in this process I was ready to walk out and leave. 3 men looked at me when I smiled with a face that reminded me of a BAD situation when I was considering looking to get a newer one a couple of years ago. I was in Lewisville, TX at the Toyota dealership. I will never go back to that one ever again. However, Mark Harris is the reason I said yes in Abilene, TX. He is good at what he does. He and Ron s heart are in it for the right reason. They treat people the way they want to be treated and I blessed because of that! Thanks Lithia of Abilene I am a walking ad for you. I have not talked about the details but I have let people know I am so glad I made the 3 hour drive.
Went in for a scheduled oil change and tire rotation and received great service from Service Advisor, Jeff. He went over the multi-point inspection form for my car and even physically showed me the cabin filter that needed replacing. They had nothing to hide in servicing my car as they brought me to the back where the technician, Nathan, was already working on rotating my tires. I was told that it would take an hour and a half but was out of there just under an hour. Quick, transparent, and friendly service
Craig Beverly was the most helpful person I encountered at ANY dealership in Abilene. He helped me figure out what I could afford for payments and an actual price range that would work with my budget. Although I didn't purchase a vehicle from him, he was more concerned about myself and my family having a good experience at their dealer and helping me to find the right car for me. Between the efforts of Craig and Dylan, I was able to find the perfect vehicle at the right price. Thanks, guys
The guys at Lithia did it again!! Gavan, Andrew and Jim are absolutely amazing!! After hitting a deer, having my car deemed a total loss these guys exceed the definition of customer service!! I purchased another Camry and absolutely love it! I recommend Camry to anyone looking to purchase a car...the way it held up and no one was hurt. Camrys are the way to go!!
Unbelievable service! Thank you both for getting us approved! Michael Mizikar IV and Daniel Beard. We will buy here again. No problems from start to finish
Gaven Bass did an amazing job helping me buy a new car, he was very helpful with explaining everything and the whole process was easy because of him! Highly recommend him.
Ruben V. Is awesome. I give 100 percent. He has sold us three vehicles and we have always been pleased with Ruben. The entire staff is outstanding at Lithia Toyota Abilene. Recommend them all the time.
Mr. Steve Burgh was professional, courteous, and very knowledgeable That led to our first Toyota purchase. He made our purchase easy. In fact, he treated Teena and I Like family. It s rare For me to feel so comfortable during large purchases. He is a great asset to the Abilene Toyota family.
I'm a college student, i was previously leasing a a corolla and i just got fed up with making payments that weren't going anywhere. So i decided i wanted to look into buying, so that my payments would go some where productive. I choose to go to Lithia and it was the best decision ever, my salesperson Chris Herrington was the best. He went above and beyond to get me exactly what i wanted. AWESOMENESS one word to describe this dealership, the sales people are filled with character and they care about the customers.
My wife and I just bought a new Toyota Highlander from Lithia Toyota. John Nichols and Bruce Land both were very helpful, each serving us when the other wasn't available. They were professional and sensitive to our schedule and needs, and very prompt and courteous along the way. John Nichols helped us find the EXACT model we wanted. Attention to detail all along the way was the primary virtue. We've been served well by Lithia, John Nichols, Bruce Land, and Mike from finance. We are very pleased!
In late March, after months of looking and considering, I ordered a 2016 Toyota Tundra TRD Pro. John Nichols assisted in sales, and Bruce Land in service. AGAIN, I am very pleased with the level of personal touch you receive at Lithia Toyota. I couldn't be happier with my purchase, or the service I got from order to delivery/service! Top notch all around!
This past weekend I had to buy a vehicle for a daughter after a wreck which totalled her 2001 RAV4. No injuries-cheers to safely built Toyotas! Kevin Baker was my sales representative and was VERY helpful, and patient, and prompt, helping me get through the process seamlessly. We found a great vehicle in a preowned 4Runner. Great car. Great service from Kevin, and then from Michael (again) in financing/payment. So a difficult situation was made much better at Lithia with great products and service all around! Thanks Kevin and Michael!
We had an amazing experience with Kori Gallimore as our sales lady . They gave us top dollar for our trade and got in a new vehicle!! Thanks Lithia Toyota Group for your group effort to making our deal a GREAT ONE!
Jacob really took care of my truck and paid attention to details......that s why I stay with Toyotas.......and Lithia Toyota is just like Fred Haas back in Tomball.....best service dept ever!
Love my Tacoma, Jimmy T worked wonders helping my wife get into a Tacoma. He continues to call and check on us, he even called and wished me a happy birthday. Customer Service above and beyond!
I am from Eagle Pass, Texas. I needed a vehicle A.S.A.P! A friend told me about your dealership and Chris Ashley';s great service. So I called in one late afternoon, spoke to and told Mr. Ashley about my situation. I told him what I needed and just like that he took care of it. The following day my vehicle was ready for pick up. It was exactly what I asked for right do wn to the price, my monthly payment and in the exact color that I asked for. Once there, the dealership offered great customer service not just from Mr. Ashley but from all employees I came across. Mr. Ashley had all paperwork ready to go. I was in and out in quickly and satisfied in my new vehicle. Thank you Mr. Chris Ashley for making car purchasing easy and enjoyable!
I come in looking at Tacomad while my Prius was being serviced. Jimmy Tankersly was patient and helped out during the time while I waited for my repairs. He understood I wasn't from town and wasn't in the market. I appreciate his time and understanding.
I went in to the dealership with idea I was going to buy a my car that I was leasing. In the end I ended up doing another lease. Gavin was great. He wasnt pushy like some salesmen can be. He just let me and my dad chit chat about the car. But he didnt really have to pull out all the stops to get me into the car. He made the process very smooth! I'll go back again any day.
Need a new car? Go to Lithia. They have plenty of used and new cars to fit anyone's needs. The customer service was top notch. Jim Young and his manager took good care of me and got me out the door with a brand new Toyota.
Greg Parks is THE GUY to go to. He listened to exactly what we wanted and I drove away in my car the same day we worked numbers! He knows his stuff, and isn't the regular salesman that rips you off. He's a great guy and knows some family! Thanks, Greg!
I cannot say enough good things about Lithia Toyota service department. Our service provider was Jacob Fuller and he was amazing. He got us in and out with 2 vehicles in under 45 minutes for inspections and with disinfecting our vehicles. I highly recommend everyone use Lithia Toyota service department for your vehicle needs. They are friendly, honest and dependable.
Just bought my fourth Toyota from this dealership. My experience this time was fantastic. John Nichols didn't pressure, just asked how he could help. He got me what I asked for and got me a fair trade-in price for my car. He minimized the wait and was very friendly.
Mark Harris demonstrated excellent skills by allowing us time to think about our decision to purchase a vehicle. We wanted a white SUV, 22-25 MPG, 3 seats, warranty with low mileage. Mark showed us the perfect vehicle!! We knew the interest rate we could get from a credit union. Lithia beat the credit union's interest rate. We are thankful for our new vehicle, we bought a used 2014 Highlander with 19,000+ miles. We are getting 25 MPG on the highway. Everyone in the Lithia Center treated us with appreciation. I highly recommend Mark and Lithia to my friends and family. We looked at Lithia on recommendations from Chris Wofford and Brandi Rougeux. We will be back to trade again. Thanks, Fred and Lisa Van Cleave
The Service Department is amazing! Jeff sets the standard for customer service and knowledge, knows us personally, and is a professional every visit. The staff is always incredible, and gets right to us. Very thankful to know each visit will be smooth and reliable.
Got our first Toyota and first Rav4. Mark aka MD was the first person to help us, but still new to the Rav4 and referred us to Jimmy. Jimmy T. was very helpful and very down to Earth. Shan was actually the one that we were referred to from our longtime friend Levi, but was busy helping others when we arrived. All salesmen were attentive to our needs and helped us pick the one we thought we needed and started off with trying to get the lowest interest possible. After i got home I realized that i truly wanted the adventure trim of the Rav4 more. Between Shan and Jimmy, and the awesome finance manager Andrew, they hooked us up and took back the original and we will be getting an adventure model in the same color delivered from another dealer. If they would have had the color at the time we were first there, i bet we wouldve got that one and not wasted anyones time. Nevertheless, there wasnt one person there that showed any frustration with us. Too bad i dont have more money or a need for more vehicles at this time! You may not get as much money taken off the top from this dealer as they seem to do that before you even show up, but the quality of the vehicle and customer service left all the competitors in the dust! Thank you so much!
Jacob Fuller was so helpful and courteous. He explained everything thoroughly without being condescending. I was in and out in no time! Top notch service.
I have bought several Cars &Trucks from Lithia Toyota throughout the years. It is always a very comfortable experience for me and my family. The team that worked with me last week was excellent. My sales person was Michael Hoyt and the sales manager, Craig Beverly, were not only very knowledgeable, but patient and took the time I needed to help me make the right choice. Together they helped me find a truck for myself and a beautiful Avalon for my wife, that she loves. Two cars in one week!! Michael Hoyt listened to what my needs and found me the truck of my dreams! He showed it to me right off and the deal was done. He listened to what I wanted and found it immediately. I really appreciate that effort in a sales person. My wife's new car is probably the nicest car I have ever driven. Then 2015 Hybrid Avalon, I thought it was going to be out of my price range, however Craig Beverly and Michael Hoyt saw that I loved it and my wife loved it, and made it work for our budget! Thank you so much for the extra effort on this deal. Also a special shout out to the finance team. Andrew Elliot and Mike Mizikar. These two guys have been with Lithia for years and worked in several different areas with me. They both have an excellent working knowledge of the ins and out of the dealership. Both of them came in on my deals and really put together a financial plan that was gonna work for me and my family. They got my payments to where they needed to be, and I really appreciate it!! So Michael Hoyt, Craig Beverly, Andrew Elliot and MIke Mizikar. A great team to help you find exactly what you want in an automobile. Thank you guys for a great experience and you have a customer for life with me!!
We just bought a 2016 Tundra from Chris Herrington and it was probably the best car buying experience that I've ever had. Chris showed us what we wanted to see and made the negotiation process about as painless as it could possibly be without any sales pressure at all. Once the deal was made Mike also made the Finance process very enjoyable. This is our 4th vehicle to buy from Lithia and this experience was definitely the best. Well done Chris and Mike..!!
Excellent inventory selection and customer service. The internet sales manager, Mark Dunagan, went above and beyond the norm in order to provide a good sales experience.
Aaron coker was on point in with his sales skills and was very courteous and professional. Mike Mizikar was very personable and knowledgeable in the finance department. Thanks for all the help in purchasing my 2018 tundra 1794 editio
My recent experience was very refreshing from start to finish. Ruben Velasquez was absolutely wonderful to work with. Professional, ethical, personable and knowledgeable. The team is exceptional and I love my new Tundra. In an internet shopping climate, I made the right decision to shop locally. I look forward to years of service working with this team. Thanks for everything.
Lithia Toyota did a fantastic job on the 5,000 maintenance on my Rav4. Russell had a smile on his face from greeting to good-bye. He really made my day, thank you!!!! Great job on the speed of the service.
Had a great experience! Patrick helped us find the truck that fit our family perfectly. Was super great with our crazy kids and included them when talking with us. Our 18 month old doesnt like strangers but warmed up to him right away. Definitely recommend him!
Excellent experience. Jimmy walked me through each type of Tundra until I found the one I wanted. Flexible around my needs and wants. Definitely recommend!
I really enjoyed my experience at Lithia Toyota Of Abilene. Greg Parks is a wonderful Sales Consultant, he was very thorough, considerate, and ready to answer any questions I had about my vehicle or the process. Mike Mizikar lV is truly one of the most down to earth Finance Managers I've met. I felt comfortable and confident throughout the entire process and I look forward to working with them again.
The service advisor, Jeff, was fast and efficient. He got the car taken care of and scheduled appointments for work needed in a prompt manner. He also said that they will transport me and pick me up asap.
Awesome experience at this Lithia. Everyone is polite and knowledgeable. Bruce was the person who sold me the car, and Mike was the person who did financing. Both knew what they were talking about and where very helpful in every way.
Jimmy T is great, he was patient and took his time with us. My wife and I have looked at several dealerships but by far this has been the most non-aggressive. We will be coming back to purchase our next vehicle.
As a new time buyer Mason Barnes made the experience great! If you are in the need of a new or used car you should definitely let Mason Barnes help you find your car! He is was very helpful in guiding me to my purchase and was not pushy at all!! I would highly recommend Mason Barnes to anyone looking to buy a new car.
Super friendly, made a quick and easy deal with free delivery. Got exactly what I wanted for a good price. Easy, straight forward, very knowledgeable group of people. I worked with Philip who was absolutely perfect. Thank you and I will be back for my next car!
Buying my new car here was the way to go. They provided great customer service and helped out to their full potential of fulfilling all my personal needs. Thank you John Nichols for your great help!
Thanks Mark Harris for your help, Mike Mizikar, Craig Beverly thanks for the help for finance my truck, and also to Sunny Garden for make me an a excellent appointment that she did.
Worked my entire deal over the phone and through email, everything was just as expected when I arrived to pick up my truck. Excellent customer service and they've even contacted me after to make sure I was happy and still satisfied with my purchase. Thanks again to Stephen Cisneros for an excellent buying experience.
Everybody, I apologize for the two recent posts that were incomplete. I would attempt a spell check and lose the review panel! Regardless I have never written reviews and have always been very Pro American made Now, I recently shopped at 4-5 dealerships for a new Mid size SUV. Never wanting to purchase a Toyota I went to Lythia Toyota to eliminate that option. I ended up purchasing the Car My wife adored a (Toyota Highlander). The SUV sales itself but Lance Dunn my Sales/Service person was hands down an excellent fit for me. He wasn't pushy he was very respectful he either had the answer or got the answer from his Management (Jim?) I believe who provided me enough rebates and Discounts that I at least felt Like I was being teated fairly. Aaron in the Finance/Signing Department was quick kind informative and respectful He sold me not only Gap but also extended warranty niether have I ever purchased in the past. And here a couple days later Im still happy that I did. Note Hands Down The entire Lythia Toyota experience is second to none that ive experieced in the past. Do yourself a favor go experience how a real saleman is supposed to treat you. I will be back to Lythia Toyota. Ask for Lance Dunn his manager Jim or Aaron.
Phillip Underwood was the best car salesperson that I have met in a long time. He helped me with the buying of the new truck paper work and advice and with the DPS CU. There was no hard selling , just the facts. I thank everyone that works at Toyota. I also thank Harrold Miller for good advice and working on my truck, now I have a new new one as well. And thanks to Dave in the service intake section for all of your help. Thank you Phillip, I will get my new truck Monday.
Dave Connell was my service advisor friday when I brought my vehicle in for service . It was taken care of quickly and efficiently. I was pleased with how fast the service department takes care of its customers. I would reccomend lithia Toyota to anyone needing vehicle service .
I bought a car from Lithia about a month ago and it was the easiest car buying experience I've EVER had. I live in Nashville, but had brought from Lithia before so with a little help from my family who is local- I found a car, did the sale (and trade in) with me being in Tennessee and doing all of the paperwork over the phone. They made it so easy for me, and have been so attentive after the sale making sure that everything got finalized and registered in TN. Greg, Sam, Andrew and all of the other people I dealt with were so kind, amazingly helpful, and have double and triple checked to make sure I was happy, taken care of, and didn't have any further questions. I truly cannot say enough how thankful I am for how they helped me. I can't recommend them highly enough.
This is the second time we've gone through Lithia Toyota and they do great working with us and our budget. Trebor Moore did a great job getting numbers we wanted and would definitely recommend him.
Jimmy T. Your such a great sales man! I let you chose a car for me with some things I wanted and you did amazing! I definitely recommend you to anyone! Thank you dude!!!
Tucker Bradford did an amazing job. He knows everything about each car. He's very helpful especially since I'm only 19 looking for a vehicle. Everybody was soo nice and I enjoyed every bit.
So thankful for Toyota services. They are always efficient in their services. Jacob was so kind and welcoming when I came in. I waiting for my vehicle to be ready by working in the lobby. The atmosphere is overall pleasant and calming -- it's easy to wait for servicing when I can be productive during that time.
Gavin Bass was my salesman and he was excellent . Even before I came into the dealership we communicated by email an he worked very hard to get the information I asked for. He made sure I was comfortable with the experience. I haven t purchased a car in 13 years so it was nice to have him help me.
I went in to test drive a four runner yesterday evening, and I was extremely impressed with the friendly service! Daniel (salesman) greeted us when we walked up, and within minutes we were test driving. He has only been with Lithia Toyota a short time, but he was very knowledgeable. I didn't feel pressured at all to make a quick decision about buying a vehicle. Once we decided to buy, he worked with his sales manager to get us a good deal. I am a very happy customer, and I highly recommend lithia toyota.
We've been looking for a used Rav4 for a couple of weeks, and were intent on buying used, but with Toyota's promotion/discounts on new Rav's, not to mention the 0 % financing, we could not pass up buying a brand new Rav4. Met several sales associates as well as the GM, but we were so glad we ended up with Mark Harris as our sales person. He's easy going, great personality, and made the process actually enjoyable! We would highly recommend Mark to be your salesman when visiting Lithia. Very satisfied with our experience. Great dealership!
Great experience dealing with Lithia Toyota of Abilene. Highly recommend you see Raul Rodriguez if you are needing a new vehicle. He got me into my new Tundra and can tell you everything you need to know about them. Very knowledgeable of his product.
Patrick Is the best salesman Lithia has. He takes his time and hears what your wants and concerns are. Would highly recommend him to anyone to help with your car needs.
We had a very pleasant experience buying our car from Lithia. Our salesman, Ryan, was friendly and attentive to all our needs and questions. I really love my Avalon too.
5 star rating for the buying experience I had at Lithia!! Chris Cogburn got us in the right car at the right price with no added pressure that comes with buying a new car! I highly recommend doing business with Chris Cogburn at Lithia! He was very patient, even with my 2 rug rats running around. He even stayed late and took extra time away from his family to take care of me and mine!! Great job!
The only place to buy a Toyota! I started car shopping a couple months prior to purchase, and visited the dealership to see the inventory in person. Patrick Zills was a wealth of information, and provided me with everything I needed to make an informed decision. Trebor Moore helped us finalize the sale, and together, Trebor and Patrick have made customers for life. They were never pushy, very informative, and they both made sure that we left the lot happy with the deal we got and the vehicle purchased. I have & will continue to refer everyone to Lithia Toyota who asks about new cars!!
I had a really positive experience here when I went to get an oil change. The staff, including a woman named Angela, were very warm & welcoming. The wait was a little longer than I preferred, but hey...it s a pandemic! Under the circumstances, the service was great & I look forward to going back!
Outstanding customer service. Ask for Patrick Zills, he is awesome!!! Patrick helped us out and made purchasing our new Tundra a very efficient and pleasant experience!!!
My wife and I went in today to find her a car, we were greeted by a smiling, well dressed young man Julian. He was extremely nice and polite and listened to what we wanted and helped us threw the whole process making it fun and pain free. Whenever we went back to the finicial side of the house we were left in good hands with Andrew. He was very very helpful and make the process go by faster and he was very informative and knowledgeable in his work. I highly recommnd this two to take care of any of your car buying needs. I will not shop anywhere else. Thank you so much Julian and Andrew!
Jacob went above and beyond making sure my needs were met on a timely basis. He even found and acted on a long forgotten recall on my soon to be 14 year old Toyota. Thanks for helping to make me a new Lithia customer!
Jimmy Tankersley, was honest and worked very hard to get my wife and I a reliable vehicle with a small payment in a short amount of time. We will be doing more business with Jimmy Tankersley and LITHIA TOYOTA OF ABILENE
Raul and Mike gave us GREAT service I would recommend them to anyone looking for a new or used vehicle.These two gentelmen were VERY helpful AND FRIENDLY.GO SEE THESE TWO FOR YOUR NEXT VEHICLE!!!!!! I ASSURE YOU WON'T BE DISAPPOINTED
I looked into Toyota after a friend bragged about how great their customer service was. The we bought my wife's Rav4 a salesman named Tucker helped us. Very informative and great person all around.
He was so impressionable that I ended up buying a Tundra about a week later. Then I brought another friend up for him to buy his Tundra about a week after that.
Looking for a car or truck? Let me save you some time and hassle. Go check out Toyota of Abilene and ask for Patrick Zills. He, along with the rest of the top notch sales team, will go out of their way to make sure you are taken care of. I look forward to dealing with them again.
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