Pamela Dolton

Pamela Dolton

My reason for visiting the dealership was to have an oil change on my 2009 Toyota Venza purchased at Lithia. After my oil change with a suggestion from my husband to purchase a new Venza as a Mother's Day gift, I still was unwilling to let go of my 2009. But Omar Mendoza came to look over my vehicle and started up a conversation. He pointed out the XLE models similar to my 2009 and preceeded to point out new features that peaked my interest. He ask me who sold me the 2009 Venza, which was Brian Smith he informed me he was back now in the finance department. He had Brian come out while he was obtaining keys for me to examine the vehicles of interest. Brian helped to put me at ease about trading my 2009 and updating. I had an appointment and had to leave but exchanged information with Omar and I normally would not have returned, but he made me really comfortable during the demonstration of the new features offered. I returned with my husband after our appointment and selected the right vehicle for us and Omar made the process of the sale go smoothly.

After the sale he has kept in touch with getting the additional accessories and work completed on my new vehicle and I am very pleased. My initial purchase of a Venza was great and this experience was equally so.