"Lexus On The Park" Exceeded my expectations in ev...

"Lexus On The Park" Exceeded my expectations in everything!

I was in the market to buy a pre-owned RX350 due to its 5-star safety ratings. I looked into Autotrader.ca and I chose a RX350 at my local Lexus dealer (Don Valley North Lexus). I didn't like the way those guys treated me. I also felt pressure to buy the RX350 that I just test drove. I left that dealer disappointed. While surfing the web, I came across Dealerrater.ca and based on the ratings here, I decided to test drive another RX350 at Lexus on the Park. What a positive experience!!! I quickly noticed this is the dealer I would like to do business with. I am quite positive you will agree with me to choose this Lexus dealer after reading my review below:

- Yin Chan was my sales consultant. Very nice, knowledgeable and polite person. I test drove a pre-owned RX350 that I had chosen from Autotrader.ca. During the test drive I noticed a rattling noise coming somewhere from the dash area and the steering column. Yin offered me to drive another RX350 to compare. When I couldn't tell where the noise source was from, Yin himself drove the car and asked me to listen to the noise. He drove the car aggressively into every pot holes he could find to see where the noise was coming from! This clearly shows that Yin wanted to make sure I would buy a good car that doesn't have any problems. It also tells me they had nothing to hide. You often don't see such attitude from other car dealers, at least the ones I had experience with. Anyways, I agreed that the noise was coming from the the booklet and the manuals in the glove box.

-Now its offer time: I really felt that Yin did his best to get a good deal on the RX350. It took me less than 10 minutes to sign the papers! because they accepted my 14-year-old Toyota Camry at a very fair price and they also gave me additional discount on the RX350. I was going to finance the car and I agreed at the rate of 4.8% for 60 months.

- Kim Shum was the financial administrator. She pushed my financing application to get 3.98% rate! Come on! I had already agreed to go ahead with 4.8%! But as you can see, these guys are professionals! They do EVERYTHING possible to help the customer happy and save the customer money.

-On the delivery day: The car was ready when I arrived. It was even cleaner than before. There were few scratches on the rear passenger door when I test drove the car. On the delivery day, the scratch were gone! I think they removed it by polishing it. However, I didn't ask them to remove the scratches! I had prepared myself to live with them!

Josie Allen was my delivery specialists. She is a wonderful and knowledgeable person. She patiently walks you through all the bells and the whistles of the car so that you don't have to read the operation manual yourself. In my past car buying experience, when if I purchased any car, even a new vehicle, the dealers didn't provide such a service before. I had to read the manuals myself that is very boring and time consuming.

-They stand behind their cars: 2-3 days after I bought my Pre-owned RX350, I felt that the rattling noise was more noticeable from the steering wheel column. I contacted Yin and he quickly replied me back and offered his help to take a quick look. When he was convinced that the noise was from the steering wheel, he himself set up a service appointment for me. Long story short, they offered me a FREE Lexus loaner while they were working on my RX350. Guess what? They completely replaced the steering wheel column free of charge! I just got my RX350 back and what a difference! My RX350 is 2010 but now it drives like brand new!

Now, don't you think Lexus on the Park and the team that I worked with deserve a 5-star rating? Where else would you get such a service and positive experience in every level of your car-buying experience?!

Thank you Lexus on the Park team! You guys proved to me that you are professionals, you stand behind your products and services, and you treat your customers with respect.

Best Regards,

Dr. Kaveh Momen, PhD