Sana Naeem

Review of Lexus On the Park

I want to start off by saying "THANK YOU"!!!

I want to start off by saying "THANK YOU"!!!

It was worth the 2 hours drive this past Saturday to visit a dealership we have heard so much about. We were not disappointed.They greeted us with a big smile and although it was a busy evening, before we could sip through a coffee, we had Ben at our service. What a gentleman he was. Not only he was able to run different options to meet our needs, he was so kind to let us test drive as many as cars as we requested, ran numbers numerous times, provided his honest opinion and helped us close the deal.

We should also mention the courteous service by all supporting staff in the deal. We have never been congratulated by a Manager when the deal was closed. Sean Johnson, a fantastic leader he is. Not only he took the time to come over and meet myself and the family, he had reassured we will be looked after throughout the journey. Ben got us the keys back while he processed our deposit and paperwork and we were back looking at the car again. Exciting times. Finally, we met Lazar, our numbers guy. What a true gentleman. Not only he was patient with my wife and daughter making weird noises munching away on complimentary pop corns (considering it was nearing the end of business day), he took the time in explaining different warranty and financing options. Ben, Sean and Lazar stayed past the business hours and before we know it, vehicle agreement signed and we were on our way back! What an experience!!

It didn't end there. Sunday morning, i woke up with a change of heart and wanted to get a same car in a different color. I sent an email that day and followed up with Sean on Monday morning; without any hesitation, he connected me to Ben who again helped with searching another car that would fit my needs.

I would strongly recommend these folks as they truly take the time in building relations and without forcing, try their best to get what you are looking for.

I will drive again to these folks to get my Lexus as this is truly a fantastic product, backed up by AMAZING customer service at 'Lexus on the Park'

Keep it up!!