I have had poor experiences with other Chevrolet d...

I have had poor experiences with other Chevrolet dealerships before so when my A/C went out I took it to a third party shop. They told me it was an electrical issue and recommended that I take it to a dealership. I called around and made an appointment with Jim Ellis because it was the earliest I could get my car seen. My appointment was for a Thursday morning. When I dropped my car off they let me know that they were backed up and they might not get a chance to look at it that day. I'm not sure why an appointment was available if they didn't have the capacity to look at it, but I was trying to be optimistic and hoped they would be able to look at my car the day I dropped it off. I let my service advisor, Steve, know what the other mechanic had said but he was dismissive and told me that it probably wasn't an electrical issue and that's why they don't recommend going to third party repair shops. I did not hear from anyone until the next day and well into the afternoon. I called and left a voicemail and it took awhile to get a call back. When Steve did reach out it was to let me know they were finally looking at my car and they would let me know when they figured out what the issue was. A few hours later I called again to no answer and when he called me back he told me they had found the problem but needed to price out the repairs and he would call back with that information. It turns out that the first place I took it to was correct and it was an electrical issue so the initial condescension was unwarranted. I did not get a call back that day. The following day was a Saturday, I called first thing in the morning for an update and did not hear back so I reached out to the service department directly. The young lady I spoke to told me that Steve wasn't in and that she would email the service manager, Brandon, to let him know what was going on and hopefully he would reach out. He did not. Since you are closed on Sunday, I knew I wouldn't hear from anyone until Monday. I called three times Monday morning before I spoke to anyone. When I finally talked to Brandon, he assured me that he had just spoken to Steve about my car and he would be reaching out shortly. He did call back soon to finally give me an estimate after having my car for five days. Ultimately, I decided not have the repairs done at Jim Ellis, at this point I was so frustrated and tired of the poor communication. Steve said he would get everything finished up and send a Lyft to my office to pick me up so I could come get my car. That took another 2.5 hours. When I got there, the valet got my paperwork and took me to the cashier, I'm not sure if that is typical but I felt I was being brushed aside since I chose not to have the repairs done there.