Disappointed long- time customer. We bought the c...

Disappointed long- time customer. We bought the car here, purchased a maintenance plan with coupons (and were told "don't worry about the expiration dates, we will always honor these," and we've spent thousands on other maintenance for our 153k miles Suburban. Last week the car died on the highway twice. Probably the alternator. So I bring it in early today. I walk into the service desk area where 4 attendants are there with only one customer. After 2 minutes, one person says "sorry, it will be a minute." 10 minutes later they greet a different walk in customer, ignoring me. I asked if I could get some help and they immediately apologized and were very gracious.

Unfortunately, this ended badly. Because I didn't have an appointment (who makes an appointment for a breakdown??), they couldn't commit to being able to look at the car today out tomorrow but i had to leave it. I asked if they could provide a loaner and got the coupon book they had sold me which included a free rental car if needed. They said that they had no cars and the coupon was expired. It was also going to cost $140 to look at the car, eventually. Plus repairs.

I didn't expect immediate service. I didn't expect a deal. I just expected that a loyal customer who needed help would be at least made to feel valued. I guess not.

Found a mechanic down the street with good google reviews, so I'm taking a chance. Sorry for the bad review but I am very disappointed.