Jim Butler Chevrolet Reviews

Fast forward one year later. Decided to give them another try. (Big mistake). The salesman is fantastic. Ask for Bow tie Brett anytime you need a vehicle. I advised Brett of my concerns about the worst Service department in the country. After the sale he took me in to meet the new Service Department manager. He assured me I would not have the same service I had before. Well he was right it is actually worse than before. I scheduled to have new tires put on my Pre-owner vehicle purchase in June 8 2019 was advised to bring in on Wednesday the next week. No problem with that had to order tires. Upon bringing the truck in for the new tires I advised him that the wheels should be covered under warranty for bad material or workmanship. He agreed and said he would take pictures and send into GM for approval. I said well that s a step in the right direction and advised him that I would be happy to just trade my old wheels and put them in my new purchase since they were in perfect condition. And they could place the bad wheels on my old truck which was out of the 36,000 bumper to bumper warranty and all would be good. He declined that suggestion. Said he was pretty sure that with the peeling and flaking would not be an issue. I offered to even have them reconditioned to look like new but he wasn t having that. He also jokingly said we ll be glad you didn t need an oil change this week we were running 3-5 hours !!! How is that funny and possible a year later when Jim Butler himself said he would get it fixed? Fast forward when I pick up the truck still have bad wheels on it and was assured GM representatives were sent pics of the corrosive wheels and it would be a while before he would know. So for the next 4 Friday s I called to get a status and one week he was on vacation. Ok I ll wait after leaving 3 or more voice mails and contacting my awesome salesman I was told Bill would be calling me in the next couple of days. It s been over a week. Now I m vacation and called Detroit directly to find out the status. They were unaware. The initial service advisor from Detroit tried calling 3 times while I was on the phone and could not get a response. So now we go to a Senior claims advisor and wait for a call from him. The first advisor stated this kind of thing happens occasionally at a dealership because someone dropped the ball. Shocker they dropped the ball again.
So now the waiting game begins. Guess I ll have to send in pics of corrosion since the warranty center had zero knowledge.

I have never been able to get an oil change in under 2 hours even with an appointment. They also fail to rotate tires when requested. Going on 2:30 minutes now and still not finished. I wanted an oil change and tire rotation not a new engine install. How can a mechanic flag any hours when they take this long for a simple oil change.***Update*** since my rant at the service county at 2:50 minutes I was advised that they were busy. And that it would be several more minutes until they could get the tires rotated and the TPS RE-trained. I then asked for my keys to make another appointment. I left a message with management to contact me and Mike Simms called and has taken the message very seriously and will use this type of mistake as a training tool to better improve on the service. I can tell that the service manager was taken by surprise and will work with his team to improve to eliminate this type of failure. ***update *** returned unannounced and another pure failure by the service team. Buy your vehicles from them is great but run like hell from the Service department. I have changed to another service department and can check in and leave within 45 minutes every time. Unless you have all day for a simple oil change go some where else

Super fast delivery of parts, great communication, and the best prices on the web. I had to add to my order and that was handled very professionally. A+ for the parts department!

Let me start off by saying Kim was great, and tried to solve the issues. My problem is the GM Credit process for same day purchases, and the lack of follow-up from the service manager as promised.

I went in for an oil change on our Suburban and to check on tire pricing. Kim mentioned a $200 rebate if you sign up for a GM card and put the purchase on the card. I agreed, applied for the card, and was instantly provided a 15K credit line. Everything seemed fine, 5 hours later waiting for an oil change, tire change, recall and alignment, I go to pay using the GM card I was told to apply for in order to get the $200 rebate. It turns out the system did not see it as a dealership Card Application, and due to that I was not able to use the card that day.

So basically, my problems:
1. I would have gone to Firestone who had the plus version of the tires for $80 bucks cheaper if I would have known the hassle and lack of rebate.
2. The fact that GM does not have a solid process for applying and using a card same day when they promote and market it in dealership is terrible customer services.
3. The lack of follow through from the service manager, who had left while this issue was happening and stated they would follow-up the next day, but never did (we are now at 5 days later).
4. I now have the inquiry and card on my credit report, despite not being able to use it and really not needing it.

I have always had great service from this dealership in the past, but now I am starting to question their commitment to make things right when issues actually happen.

Brett was very nice and polite! He didn t pressure me to get a vehicle I didn t want! It was a fast and quick transaction! I just ant hesitate to refer all my family and friends to Brett Estes at Jim Butler!. Brett was able to get the deal in my price range! The vehicle has all the features I asked for remote start, rear camera, 3rd row! Yes I am very satisfied with Brett help!. The whole experience from the building to Brett the salesman to Chris the financial manager and the vehicle was all wonderful!.

Mark and Aaron in the parts department are amazing! Their professionalism and excellent customer service need to be recognized! I live in Florida and they have always located the parts for my vehicle, when other dealers in Florida say "the parts are not available". I highly recommend calling Aaron and Mark. I will continue to order my parts from them.

Just purchased a new Blazer from Jim Butler Chevrolet, my salesman. John Zensen, was great. After the purchase, before we left the lot, he went through the vehicle with me to be sure I was familiar with the vehicle including all the safett features. I love my new Chevy, thanks John!

Great customer service. All employees are always nice, smiling and have a positive attitude. This is the best dealership I've been to in 20 years.

Jim butler is by far the best chevy dealership I have been to. They repaired a sensor on my 2017 impala and were able to get it done in 2 days. The only issue I had was that they have no impala loaner cars.

Went here to get my oil changed because it was convenient with the errands I had to do that day. They Told me it would be 90 minute who in a half hours later I went to check to see if my car was ready and they said it would be about 10 minutes give or take n told me it would be 90 minute who in a half hours later I went to check to see if my car was ready and they said it would be about 10 minutes give or take. Why were people checked in after me and got done before me. Will never come here again

Purchasing my Camaro at Jim Butler Chevrolet has been a horrible experience very unprofessional I am very disappointed in Jim Butler which is supposed to be a reputable car dealer I will not recommend anyone to buy a car from there or have their car repaired there ever!!! # I bought a 7 yr old an I've drive 11,000 miles an as far as detail there was enough place to write all the issues I've had

Thanks to a couple of good guys at Jim butler for helping me with my truck. Bought it in 2017 from another dealer in the area. They didn't have time to fix what they should of. I made a call to Jim butler and Don Bay and Dave from the service department helped me out even though they didn't have to. I would say all my purchases from now on while be with them at butler. After 3 vehicles and 6 atv and side by sides bought from a competitor in the last 2 years for them to tell me they don't have time. My business now belong to Jim butler. Thanks again

Best experience I've ever had at a dealership hands down!

Brought our Chevy Cruze in (again) for a leak that we noticed. We had a 1pm appointment on a Tuesday but we brought up the night before so that we wouldn t have to worry about getting it there on time due to work schedules. When called in to inquire about the status around 4pm on day of appointment we were told that the car still had even been looked at. Called again morning of next day and once again told not even looked at! Not until 5pm, 25 hrs past scheduled appointment time, we get a call saying that our car is next to be pulled in!! We gat a call the following morning saying that the water pump has a leak, that GM is aware of is a problem, but the part is on back order and they don t know when it will be available again!!! Instead of offering a loaner car they say, It s ok to drive around town, just make sure you always top off the coolant, with the special orange kind for GM cars only ($18 a bottle), so that when it leaks your car doesn t overheat ! This is the worst experience ever from a dealership repair! I will never be going back again! Horrible customer service, horrible communication and how do you not a part anywhere in the United States to fix my car in a timely manner. There statement to us was, We don t know when the part will be available, could be a couple of days, could be a month. We just don t know
How is this even possible?!!!
If you want a pleasant experience take your vehicle elsewhere for repairs and service. I recommend Telle Tire and Auto in Fenton. Always friendly, honest and reliable.

Very happy with our vehicle purchase . Will recommend this dealer at a 5 star rating !!

Brett is simply amazing. Brett was very knowledgeable with everything that I wanted and was looking for in a car. When I came in for the appointment, he already had the car that I was wanting to look at all gassed up and ready to go for a test drive which if you know if you have young kids it s a hassle just to even get them out of the car into another car and then walking around the lot just looking for the car. I would definitely recommend Brett 10 out of 10 for a job well done!!! The 2015 jeep compass that Brett found for us was simply amazing. I have one small child and her car seat fits perfect in there!! He was willing to help us make sure that the car seat fit in there and even while we were test driving he was in the backseat making funny faces at her so why she was keeping entertained while My significant other and i were looking at the car.. The overall experience with Jim Butler Chevrolet was an amazing one. I ve been to many different dealers looking for the right car and they stood out the most!! Elko, Lou fuse and all the other dealerships out there have nothing on Jim Butler!! Brett, Kris and all of the other sales people there including the financial people Make sure that they go out of their way to make sure that you were getting the best deal out there! We will definitely be back in a few years to get another car from you guys!

You guys are thee best!! Thank you again!!.

My experience was less than thrilling. Salesman did not listen to me, and trying to get information on a deal with them was always the same answer "you have to see the finance guy face to face". Well I went to see the finance guy, and he said he would call me with the details. HMMMMM I did not buy from them, and still waiting on my deposit from the "used car salesman"! BOOOOOOOO

Scott Johnson is single-handedly the reason we came back to Jim Butler to buy our 2016 Cruze Limited. We shopped every Chevrolet dealer in the St. Louis area and we felt the most comfortable buying from Scott. This is our first Chevrolet buying experience and Scott made sure it was rewarding, exciting, and easy. His knowledge and professionalism is second to none! This certainly won't be our last Chevrolet vehicle that we purchase but Scott Johnson will be our first and last sales rep that we buy from. The facilities at Jim Butler are just as great! They a running a first class operation and they sell more Chevys than any other dealer in the area. Last I looked; they are ranked 18th in the country in sales. There is no need to price shop. If you so happen to find a better price, they won t match it they ll beat it! #TeamJimButler

I had a wonderful experience as always, short wait time, excellent service, and also received tire rotation and fluid check which I didn t realize was included. I received a full personal face to face update after the service and was on my way with a free car wash!

Scott Johnson was our salesman and he was very helpful in getting what we wanted.

Overall very nice and clean
Had my car for a month. Had to apparently by a battery. Took them 3 days to find that out and a rental for those 3 days. Not a happy camper. To say the least.

I had an 8:15 am appointment on a Tuesday, and heard nothing by the end of the day. I called and they said it hadn't been looked at and would be the next day. Wednesday afternoon, I had to call back (after NOT getting a callback promised by 9am), to find that it STILL had not been looked at. I was told at the end of Wednesday that it would be up first on Thursday. Finally, I got the truck back at 2pm on Thursday, after making it clear I had to have it by NOON. What is the point of an appointment? Why was I not EVER told there might be a delay? The communication was HORRIBLE. Only 1 out of 3 issues was solved. I have to return AGAIN to get an issue fixed. I talked to the service manager who had no answers, little apology. I can only assume that my business is unimportant to them.

Very friendly and helpful service, fully explained service plan which was completed quickly!

Went in to purchase a used SUV or similar car for $10-12K range. The sales guy just looked on the computer and said...no, don't have anything without even showing us anything.

John was friendly and knowledgeable about the different vehicles I was interested in. I went in looking at the Trax and left with an Equinox. He went over all the the bells and whistles. Setup my Onstar, GM apps, radio stations.. John, Kelly and Jenn were all so friendly. They made me feel like I was more then just another sale..

Excellent experience. Can't beat the price, and the sales staff is very nice.

I loved the service I received, I just like to know why I m not told about repairs or other services I may need then ? I recently had an oil change and the fuel injection flush. I didn t know till I got home and looked the paperwork that I needed the transmission flush. If I had known while I was there I would of had it done then. Also I use to get a print out of the specs on my alignment, now I don t ever get one. So now I never know if it s off at all. I think there needs to be better communication between the shop managers and the customers.

I am beyond pleased with the folks at Jim Butler. I love 3.5 hours away, and they did everything they could to earn my business. My salesman Chris went out of his way to make sure I got exactly what I wanted for an affordable price! He along with Robert was willing to do what he had to to make sure I was happy, and happy I am! I love my new truck! I would not go anywhere else to purchase another vehicle. He and Robert worked well together to keep me satisfied and their service was beyond superb. Great folks and friendly service! Very pleased overall with the whole deal!

I just bought a car from Jim Butler Chevrolet for the third time. What a pleasant experience! Great deal, hassle free, quick turn around, no pressure and they could not have been nicer. I will be back.

Went well sale men great had to make them come up in price for trade in put they did it.Will buy from the again .

Todd was awesome!!!! Very personable, knowledgeable, & efficient.Totally recommend!

Jim Butler is always great. employees are always so fast to help.

If you are wanting a great deal. Go to Jim Butler Chevrolet. See Brandin Greenwell. He's awesome at what he does and knows his stuff. Definitely two thumbs up.

Our sales man Chris was excellent enjoyed working with him

My buying experience at Jim Butler was awesome. Jen and Scott in sales did everything online and over the phone with me since I was 3 states away. The car.was in perfect shape when I picked it up and Tara in finance got me on the road quickly. I would highly recommend Jim Butler Chevrolet to anybody.

wonderful service, they helped us get a car when everywhere else told us it wasnt an option. any time we have had an issue they promptly fixed the issue and kept in contact with us to let us know progress. friendly agent and service center. highly recommend checking them out!

After going to another chevy dealer who could not help me, I went back to Jim Butler. Brian S was straightforward and got me a great deal on a new 2020 Malibu. He was very attentive and kept me informed every step of the way. If you want a chevy at a great deal, you owe it to go to Jim Butler.

Went in last week to buy my first new car in over 25 years.
(Super nervous)
Met with Donnie R, he was great. I told him what I was looking for, my income, down payment and credit score. He picked three vehicles for me to test and he was dead on with the first pick. I trust that young man like family.
Tara in the finance department was awesome as well. Her patience and thorough explanations put me at ease.
The whole experience was exactly what I needed. THANK YOU ALL!

45 minute Appointment.

I have now been here almost 2 hours!!!@

Had an excellent experience with salesman Tyler Sparks.

11-13-18 Update
Very, very disappointed with the service department. My concerns were not taken seriously the first I brought the vehicle in and I had to bring it back a second time thus incurring the cost a rental vehicle and loss of work time. I was assured that the technician would have checked everything related to my repair, but yet I had to bring it back? So bad service advisor or bad service technician, doesn t matter because it still equals a poor service department!

I am very disappointed with the service department.

These guys are great. Very kind hearted people who go above and beyond to find the best for you and for a good deal. Mike Herbst is the man he knows his stuff about all the vehicles and great salesman. Rick Hagar, hilarious and touched our hearts. I would absolutely suggest these guys to anyone.

Our salesmen Dan Albertsmeier was perfect to work with. He was not pushy and very laid back. Even let us drive the truck for the day to run our errands and get to know the vehicle. I would recommend Jim Butler wether you are buying new or used. We found exactly what we wanted for the price we wanted.

Everyone was extremely friendly and helpful at Jim Butler Chevrolet! We were able to get an awesome SUV for a great deal without feeling pressured into getting anything that we didn't want. We appreciate everyone there and we will go back when it's time for our next vehicle!

Stacey was AMAZING!! We walked in, told him what we were looking for,he let us test drive 2 vehicles, we picked the Blazer and the rest is history He didn't try to change our minds or push a different vehicle on us,he just did his job,sold us what we wanted We are completely happy with our new ride

It was a good experience except they lost my keys and took them 45 minutes to find them in another customer's car. I also have the nitro fill which they were suppose to check and I have three different tire pressures on my 4 tires.

I just bought a Chrysler sedan. I had a great experience working with Dan, our sales specialist who never hassel. He listen to what I wanted and delivered more than what I expected. I left very happy. Jim butler is about guest services and not your typical cars dealer.

Matt Valle really took care of me there!!!he is very great at what he do...if you need a car pleaseeee go to JIM BUTLER in Fenton ask for MAT VALLE AND TELL I SENT YALL THERE!!!GREAT TEAM ALL AROUND THE BOARD

My husband is leasing a 2016 Equinox from butler Chevrolet. We have a wonderfully helpful sales rep, named Joe Anatra. He's extremely knowledgeable about buying, selling and leasing cars. I am now leasing a brand new 2018 Equinox. Its a dream to drive and has lots of options. Butler Chevrolet is truly The Chevy Power house!!

Easy as can be. Scheduled online, was met at my door by a representative, he explained the service plan, I relaxed with a free cup of coffee and a donut, and 45 minutes later I was on my way.Easy!

Wow! What a positive car buying experience we had. Dan, our salesman, listened to our needs, worked to put us in a car that met our needs/wants, and was very friendly and easy to work with. We did not feel pressure at any moment of our experience. We have bought many cars from all different dealerships and this was, by far, in our top two positive experiences.

I just purchased my very first brand new car from Jim Butler Chevrolet. I couldn't be happier with my purchase and the experience I had. Brain Steinlage was not only extremely professional but he took the time at getting me into the right vehicle. I wasn't there very long through the whole process and Tyler was quick with the financing paperwork. I was in and out feeling more spoiled then even with my new 2019 Chevy Trax LT. Thank you Jim Butler for a amazing experience you have a customer for life.

Great Service...i didn't even schedule an appointment for my oil change and they took me right in...and I also saw a sign saying Summer Service Hours 06:00am-midnight WOOOOOW!!!

I brought my vehicle in March 2016 and I could not be happier. I still think about what a major purchase a brand new car is and how stressful that time can be, however, Jim Butler and our salesman Scott Johnson proved me wrong. It was the easiest smoothest transaction ever! No stress whatsoever, no pressure and I got way more than I ever expected in price and personal service-not to mention how fast it all went down and didn't become an all day deal.
Since then, I have been in for my oil changes - so simple and easy it just really is unbelievable just how nice ......how pleasant my experiences thus far have been.
Love Jim Butler. Love Scott Johnson. Highly recommend!!! You won't be disappointed.

Brian was very nice and determined to help me find the right car for me. He showed me 3 different cars and I didn't like the first 2. He was very patient with me and he understood that I was overwhelmed. I highly reccomend this company. They have a refresh or fresh start program for ppl like me with challenging credit scores.

My husband and I were both in need of vehicles. We did not think it was possible until meeting Ardi. And then Stacy completed the process in a painless fashion. Alex was very helpful by reviewing all the small details after the purchase was final. Thank you.

I am very satisfied with the purchase of my first pick up truck,a 2013 GMC Sierra. My sales associate, Ryan Zimmerman was extremely knowledgeable and helped me find exactly what I wanted. I personally was very busy between careers and moving my residents and had little time to look but thanks to Ryan's experience and professionalism, he took care of everything to make the process as easy as possible. I am very pleased with my experience with Jim Butler Chevrolet and will/would refer family and friends to Ryan Zimmerman for future business. Thank You.

Great job by Kim my service adviser to get my concerns covered and repaired in a timely manner. All staff were courteous, friendly and professional.

Ed Kirk made sure we got the car we really wanted. Bob, who explained the extended warranty, also explained clearly the benefits of the warranty but there wasn t any pressure to buy. Both men were laid back and professional. We would recommend them to anyone looking for a vehicle.

Parts dept. Really has a great team. From the guys who take the calls to the drivers who deliver it. i Received excellent service from Alexis Williams, She knew i needed a part first thing in the morning and on her way she called my shop to let us know she was on the way. This is unheard of, most of the time you call the dealership and get a time frame for delivery like between 8-12 or something like that. Great people make the best customer experience. Keep up the good work.

M.T. Schiele Transmissions

Purchased a new 2020 silverado trail boss. 3 stars is do to the multiple hiccups along the process regarding forgotten parts ordered to be installed, vehicle not being cleaned or fueled on delivery. Communication could have been more proactive instead of reactive. Salesman himself was 5Star!!! Rest of team seemed to drop the ball. Hoping they can get straightened out to make for what could be an excellent experience.

I first went to Jim Butler Chevrolet to browse their used inventory selection not intending to purchase. Ryan Zimmerman, my salesman, took it upon himself to find out what I was looking for. At first I was just looking, but Ryan was able to find a selection of vehicles that were within my price range. I looked at and test drove 3 different vehicles over the span of about a week. Ryan was always professional and responsive when I came back to him with the pros/cons of the test drive vehicle. I ended up purchasing a Sierra 1500 Crew Cab that I fell in love with. I researched the vehicle online to see how Jim Butler's pricing was compared to local dealers and how it was rated on KBB. Jim Butler had the best pricing hands down which gave me piece-of-mind when signing my contract. I've purchased multiple vehicles from many dealerships, but Jim Butler was my most comfortable and seamless experience by far. I recommend anyone in search of a new/used vehicle in the St. Louis area to visit Ryan Zimmerman with Jim Butler Chevrolet. Overall EXCELLENT experience!

Great experience. Eric was wonderful to work with. Highly recommend !

Zack at Jim Butler awesome!!! He got me in the exact car I wanted in just a few hours!

They do good work but if you wait there it's gonna take them a Long time to get any thing done on your vehicle.They are nice though A nd give me free water.They need a popcorn machine cause next time I go there I am going to see a movie.

Brett Estes (Bow Tie Brett) helped me get the truck i always wanted. Thanks Brett for all your help.

I walked in to Jim Butler not sure if I was going to be able to get approved for a car or not, I've definitely improved on my credit but it was still not the best, Todd and Eric rocked though and got me into a Cruze. They made the entire process simple and enjoyable, both gave amazing customer service and I will definitely be recommending them to friends and family!

Best chevrolet dealership in 3 states! Brett Estes is a phenomenal salesman who gets the job done without disrupting your life!

Our gratitude to the Jim Butler Fenton team...and particularly to those on the front lime that shepherded us through what had to have been an excruciating experience in helping us to purchase our new 2019 Colorado. We had never purchased a new car or truck and admittedly we were apprehensive and of course ignorant of the entire process.

Samantha Tate was so instrumental in helping us find the exact vehicle we were looking for, and putting up with my endless questions and badgering as we communicated via email and text messaging in the initial phase of communications. Scott Johnson got us through a test drive answering all of our detailed vehicle questions with expertise and patiently waiting while we once again revisited our indecision before committing to the deal. And Stacey Thornton...bless you Stacey for calmly dealing with the seemingly incompatible complications we imposed on the financing side working to get to an acceptable solution...all well after the dealership closed and at the end of a 13 hour workday.

We cannot say enough about the professionalism and expertise in all aspects of the conduct of Jim Butler Chevrolet in Fenton that made what might have been a fearful experience into a pleasant one. In the future, when a friend, associate or acquaintance is looking for a Chevy, we'll know exactly who to suggest.

Thank you again for your kindness, your patience and your expertise as we look forward to many enjoyable years in our new Colorado.

My wife and I had a very good experience from the initial phone call to determine if vehicles interested in where in stock, to walking into the showroom and leaving with our new vehicle.

The only place I'll ever buy a car. Everyone was so helpful especially Brandin.. i highly recommend him for your next vehicle!!

Always a pleasure doing business with a great dealership.

I've purchased two vehicles here. Overall good experience!

I have never been treated so greatly purchasing a vehicle before, this was such a pleasure, from day one to the final day, and it continues.
My salesmen Casey Bauer, the sales manager Tim Rhame, and the finance manager Alex Cox are a true class act, and they truly appreciate not just your business but you as a person.
I have already recommened Jim Butler to several people requiring about my new Trail Blazer and I posted a shout out on social media.

Sincerely a very happy customer,
Diane Slyman

Everything went great. Nice and easy, fast with all the paperwork.

Brian Andrews is the best, he makes sure you are 100% satisfied with your purchase and does not skip any steps. My family has bought three cars from him in the last two months and I will definitely never go to another car dealership again. Jim Butler stands by their word and makes car buying a pleasure!!

I liked my sales rep. Brett. He was very nice and helpful. He did a great job at helping me make my daughter comfortable. She did not want to go for a test drive. He brought her a bear. She brings it in the new car every time we go anywhere. I did feel bad about our price disagreement. Also the financial guy was great. We had a little problem but he fixed it right away. I am pretty sure everyone will remember this sale. In the end everything worked out great.

Let me just start off by saying I'm not one who typically writes a lot of google reviews, but the experience I had a Jim Butler Chevrolet was terrible I thought I'd share in hopes that I might be able to help someone else save some of their valuable time (something of mine which Jim Butler Chevy cares very little about).

I'll start with the shopping experience I had about a month ago while I was looking for my next vehicle. Calling ahead to confirm a preowend vehicle is actually available and sitting on the lot does not seem to have any bearing on whether that vehicle will actually be on the lot when you arrive. Instead, you will be greeted by an eager salesperson who will inform you that the vehicle is actually not currently in stock, but he or she will quickly suggest an alternative model, with twice the miles, for a slightly higher price. Or at least thats what happened to us. When we expressed our displeasure with this, we were promised that we would be informed when that vehicle did finally arrive. That never happened. No loss though, we spent our money elsewhere.

The truck we did end up buying still has two years of warranty left on it, and after purchasing I noticed a slight clunk coming from the driveline under certain driving conditions. This was not an immediate concern, but I thought I would have it checked out under warranty. I made an appointement with Jim Butler to have the car looked at, waited two weeks for that appointment to arrive, and showed up promptly at 7:40 am for my appointment. I mentioned that I would wait until a tech could diagnose the car before leaving the dealership, assuming that the car would be checked out in a reasonable amount of time since I actually had an appointment. After about a half hour I questioned how long the wait might be. The first questioned they asked me was "did you buy it here?". When I answered that I did not, they told me the wait would be about 3 or 4 hours (just to have it driven/looked at). I responded that I would leave it and would just call later. They said if I left the dealership that it would be a few days. Yes, thats right... they told me my options were to stay and wait a few hours, just to have the car driven, or leave and come back in a few days because the car would no longer be considered priority. At this point I just asked for the keys back and left with the vehicle, completely dissatisfied.

I fail to see the point of making an appointment if I'm going to drop off the car for the appointment and its just going to sit on the lot for a couple days before service will even look at it!

I asked this question and the service rep told me that your appointment time is an appointment to be checked in and seen by the service group, but that is all. The service rep was nice enough to inform me that "we sell a lot of cars here" and that I should "try another dealership". I suggest everyone take that advice if your time is important to you.

We were extremely satisfied with our experience at Jim Butler. Our salesman, Chris Saetelle, was great. Very knowledgeable, professional, friendly and helpful. We are very happy with our purchase of the Chevrolet Traverse. We would highly recommend Jim Butler dealership. Thank you again!

Jim Butler Chevrolet has been sending me spam e-mail for years and refuse to stop. I think they had a customer give them my e-mail address by mistake. I didn't mind so much for the first few years but I've contacted them many times and they won't stop spamming me. If they were even within 1000 miles of me, which they are not, I would not do business with a company that is so unresponsive when contacted.

Salesperson Scott Johnson was very competent, very knowledgeable about the Chevy Bolt model line, which is new to this area. In general Jim Butler staff is very friendly and helpful. Very positive experience overall.