I went in with the intent to lease a newer vehicle the staff at Jim Butler was more than professional in giving me and my wife all the options on leasing and buying. Not only did they explain both deals but let me choose what deal was best for me and my family. Great staff and the utmost professional personnel.
The salesman was phenomenal. I have never been to a dealer that I did not have to fight tooth and nail to get what I felt my trade-in was worth until I dealt with Jim Butler Chevy. They came in actually higher on my trade than what I had expected and I had researched Kelly Blue Book and Edmunds so I knew what my truck was worth. Really quite relaxing for once not to fight for every dime I felt I deserved on a trade. I will definitely go back there when my husband is ready to trade in and get his new truck in the future.
I was very happy with how Mike Brewer handled the financing of my 2018 Camaro.
I had gone in on Saturday with an idea of what I wanted and a budget I was not going to go over. They exceeded my expectations entirely. My salesman Tony was phenomenal and never went over my budget. I test drove a couple cars and when I made my decision, they worked with me to get me into the car for well under my budget. I had the best experience ever. Highly recommend
My salesperson Joe Anatra was very patient, kind, and knowledgeable. Thanks Joe
While shopping with my husband for a new truck decided to stop in at Jim Butler in Fenton, and was very happy we did!! From the moment we walked in to the moment we drove our brand new 2017 Silverado off the lot we have been very pleased!!!
Everyone was great! Super nice and very helpful! Todd was our sales man and he was the best! He was very patient with us as we decided and kept changing our minds! We will be going back to see him soon!
We purchased a pre-owned vehicle from Jim Butler Chevrolet. Don Bay and his staff were exceptionally professional and made the purchase a breeze! We also recently had service performed on another vehicle and the service department is top notch! Thank You Jim Butler Chevrolet for making our car buying and service experiences exceed our expectations! We will be referring you to friends and family!!
I went to them to get a truck I could use for work, they took advantage of my situation and pushed me into a truck I'm not happy with, the more I tried to back out the more pushy they got and come to find out that 2 months later they where selling brand new Colorado z71s for the same price they sold my used Colorado wt for, I needed a full size and I know they had 2 on their lot around the same price but said this was the only truck they could do anything with with my credit, they don't care about happy customers just profit and when I am in a better position to buy a truck they will not be receiving my business
Best experience for car service I have ever experienced.
Keith Wilcox was very patient and accommodating. He talked me through each step made my experience awsome. I would definitely send my friends and family!!
Another dealer told us that the tire pressure monitor had to be replaced. After the service techs checked our tires, the monitor was gone from the dash. We are very pleased with Jim Butler service. Our Saturn is running like new again.
Thank you very much. Mike Johnson took his time to answer all of our concerns. The service techs did a excellent job of servicing our Saturn.
Everyone was very professional and they did a wonderful job locating and getting a truck for me.
Eric Ruchala is an amazing salesman, and we trust him 100%. This is the 4th vehicle he we've purchased with him as our salesmen. Even if I'm there for service, and have a need, Eric makes sure I'm taken care of. He goes out of his way to make sure my issues are addresses, and my questions are answered.
Brian Andrews was great! We got a great price and great service from everyone we made contact with.. Would definitely recommend Jim Butler! Thank you again Brian for going above and beyond! You rock !
Thank you again for everything and making the process easier !
Overall the staff is helpful and friendly to get what you need
It was a great experience with John, Robert, and Stacey. This is our second time buying a car with John at Jim Butler and we wouldn't go anywhere else! Thank you!
Time is money for me and Jim Butler's staff seemed to understand that. In and out quickly and efficiently every time!
Loved my experience they stayed late for me and completely painless process
We would not recommend Jim Butler Chevrolet to anyone. Period. Our shopping experience was most deplorable. Their customer service representative will state differently in their response to my comment and sadly, I will not be able to reply since that is how the review system is established. Buyer beware.
I had an AMAZING experience at Jim butler, Brian Andrews My Sales Man Was fantastic !!! I HIGHLY recommend Brian & Jim Butler To anyone looking for a car !! They have been nothing but helpful even after I got my car and had questions !! Thank you for all of your help Jim Butler & A Special thank you to Brian Andrews for helping me get my dream car !!!!!
The service was good and the staff was very friendly and helpful
John Z took my problems and put them into a new car that I actually don't mind paying for . I was upside down on my 2014 Chrysler 200 and the only way I could fix the issue was by putting the negative equity into a brand new car . At first I was a little nervous at even the thought of a new car with no miles but everything worked out prefect. My finance person even informed me that I only need my GAP for two years and after I can cancel and get the different. I am also happy that a 5 year warranty comes with the car as well . I am so happy with my 2017 Chevy Cruz .
Brandon was very helpful and made buying our new truck very easy!!! If anyone is looking to buy or trade in there vehicle Brandon is the guy to use!!
2 Stars, why? Well, when I first came in to the dealership everyone was very kind and greeted me, offered me a water and it was very pleasant. I wish I could say the rest of my experience was a positive one, unfortunately it was not.
I went to Jim Butler after I was highly recommended by two friends one knowing the salesman and one knowing the sales manager. I sat down with the salesman and went over what I wanted out of this specific car (they didn t have what I wanted on the lot but would find it.) The sales manager wrote the price break down of the vehicle I wanted, minus my trade, plus my loan pay off, plus some other fees then there was a total. I specifically asked if that total included my down payment and I was told NO. The salesman then wrote down the number after he deducted said down payment and underlined it. I went home that night and discussed the cost with my S.O.
The next day I told my rep I would do the deal for said amount and I would be there that evening to sign the papers. I get there the next day I sign everything up to the point of the contract paper with the final numbers in which I challenged since it was not the final number we agreed upon after my down payment. The rep comes back and asked how I got to the original agreed upon number?!?! At this point I m in slight shock, those numbers presented to me were from the salesman and sales manager on the Customer Worksheet, their math not mine. So they recalculate and told me a new number! What?! I never in my life experienced a professional business not honor a price they tell their customer. I work in sales and customer service and you suck it up, own the mistake, honor the price, and move on. The worse part about the whole situation was I was made out to be the one who miscommunicated. I m not sure where I miscommunicated because the numbers I corresponded with were those that were exactly presented to me from the salesman.
Lost my car keys. Talked to Shanon in parts and he was able to make new ones in less than half an hour.
Brian Andrews you were a great help great person great salesman. You cant ask much more... Keep it up you are Numero Uno in my book...
Nick M was awesome and made us feel comfortable during the whole process. My dad loves his new Equinox.
This dealership was wonderful to work with. They made the buying experience easy as buying cars goes.
Troy Hardin answered all my questions and helped me figure some of the bells and whistles that came on the used Lexus that I purchased from them.
Coming from a bad association with Royal Gate Dodge, I was very apprehensive about purchasing another vehicle. I was amazed at how well we were treated and how easy it was to work with Mike Marshall. Great treatment all the way around and we will definitely refer in the future.
This place had great service and I completely recommend to go here to get a car
Everyone was so helpful and stayed an hour and a half after they closed to help finish up with my purchase. Brett Estes was my dealer and he was wonderful! Definitely recommend.
Brett was very professional and helpful as we worked through the whole process. He never pressured me toward any particular vehicle. Brett was very helpful and patient while I worked through the color and options of the truck I wanted. He was very knowledgeable in all aspects of the various vehicles in stock. He certainly made the whole process easier.
Ray from Saint Louis MO
I'm here for my oil change these employees are amazing so kind so curtious
Ongoing issues. I have purchased three new vehicles here . Never again. This time it took 7 and a half hours to complete deal. I did not get the car i picked out. The salesperson was argumentative and kept trying to change the deal. Since then i have had it in to get carpet issue dealt with FIVE times twice under warranty, three times where they just "fixed it" (not). Very high pressure to give all tens on review. I am happy to do that if i get even decent service.still contending with carpet problem.
Brett is a very kind and understanding salesman. He took the time to listen to my needs and wants even when I would go on and on for hours about the different options the cars had. Brett showed knowledge & really cared about my safety in a new car and helped me stay motivated in my decision making. The friendliness of Brett was welcoming and will make it easy for me to refer friends and family to. He is very tentative to helping his clients and stays busy even when he is supposed to be "off" he is still willing to come in and be available to you. He made it easy to reach him with a downloadable app and also provided his cell number to contact him directly. He deserves two thumbs up in my book. Thanks Brett!. At first I was looking at a Chevy Equinox and test drove one for a day only to decide the engine size wasn't a good fit. I then had asked if they had a Jeep Cherokee available due to Brett mentioning a dealer to dealer partnership his company has. Only to find a Cherokee that was already at their lot with the right size engine an being a 4x4. It was a trade in from another customer that Brett worked with a few weeks prior. The Jeep was driven a day or so and even after having some second thoughts Brett was supportive all the way. He really helped with my trade in too. Talking with his team and keeping me in the loop the whole time. I really felt apart of the dealership family.. Jim Butler runs as a family friendly dealership. They are very welcoming and kind. As I watched folks come and go they were people of all ages and it was really humbling to witness the generosity in the room. They have excellant deals and are really looking out for the consumer..
Always fantastic. Always friendly. Will always be a family member.
LOVE JIM BUTLER CHEVROLET! SHOULD HAVE WENT THERE FIRST! For tough credit situations don't waste your time with other dealerships...go straight to Jim Butler! Thanks guys...LOVE MY NEW CAR!
This is the first time in my 52 years that I had a pleasant experience in purchasing a vehicle. Brian was extremely helpful and attentive to my wants and needs. I can't say enough about the finance team that worked a miracle for our family. I couldn't be more happy with my purchasing experience! My only critique would be that I was curious to learn more about the dealership's service department. Hopefully all I ever need is routine maintenance.
Have done business with for the last 10 years. Excellent service. Will continue to do business with A+
My experience was quick and excellent, Dan was extremely knowledgeable and worked very diligently to make sure I did not leave Jim Butler without the car of my dreams. I would highly recommend Dan and Jim Butler Chevrolet to all of my friends and family and strangers.
Eric R. is great! Totally works the best deal he can...Tara, in finance, could be little more personable after declining all the extra warranties.
In the last 3 years, my wife and I have purchased 3 brand new vehicles from Jim Butler Chevrolet. We have also brought 4 family members up here to meet our salesman, Mike Marshall. They also purchased a brand new vehicle.
I have been doing business with Jim Butler Chevrolet in Fenton, Missouri for years and I have ALWAYS been treated with nothing but TOTAL PROFESSIONALISM and made to feel that my business is important and that the staff at Jim Butler REALLY APPRECIATES my business! Great people, excellent service and total satisfaction has been my experience at Jim Butler Chevrolet!!! Thank you!
No gimmicks here. You get great service and the best price.
Went to get tires and alignment. All over the store it says they price match tires. Requirement is for physical add or online add for any business within 100 miles. I asked if they price match Walmart the guy said yes. He got me prices, I showed him Walmart, big shock Walmart is about $35.00 cheaper per tire than they are. Well now they can't price match unless I physically go to the store and have them print me an invoice lol. Surprise surprise. You just lost my business and my wife's business. No more services, when new vehicle time comes around it won't be with your dealership. Have a great day :)
We had to drop off 2 vehicles this past week, one for scheduled maintenance and one for a recall. Kim and everyone in the service department, made this experience memorable. Their helpfulness, to all questions etc, was so appreciated
This is your warning; DO NOT HAVE THEM WORK ON YOUR CAR. I DID AND WISH I WOULD HAVE NEVER HAD THEM WORK ON MY 2010 CHEVY EQUINOX (THEY SAID) THEY WANTED TO DO A OIL CONSUMPTION TEST ON MY EQUINOX SO I PAYED FOR A OIL CHANGE EVEN THOUGH I CAME IN TO HAVE MY TRUCK CHECKED TO FIND OUT WHY I WAS HAVING A INTERMITTENTLY STARTING PROBLEM NOTHING ELSE WAS WRONG WITH THE TRUCK SOUNDED LIKE AND RAN LIKE A NEW CAR CAME TO THEM EVERY 1000 MILES TO GET IT CHECKED AND WAS TOLD IT WAS APPROVED FOR A OIL CONSUMPTION RECALL AMONG OTHERS SO THEY TOLD ME THAT THE NEGATIVE CABLE HARNESS WAS BAD THAT'S WHY IT WOULDN'T START EVERY TIME SO I TOLD THEM OK CHANGE IT THAT WAS ON A THURSDAY THEY TOLD ME THAT EVERYTHING WOULD BE FIXED BY TUESDAY THAT FOLLOWING MONDAY TOLD ME MY EQUINOX WASN'T COVERED BY THE OIL CONSUMPTION RECALL AFTER TELLING ME IT WAS 3 TIMES ON THE THURSDAY BUT EVERY OTHER RECALLS WERE FIXED AND THEY WERE READY FOR US TO PICK UP THE TRUCK SO WE CAME IN PAID THE BILL AND WALKED OUT TO THE PARKING LOT OF JIM BUTLER AND STARTED THE TRUCK IT SOUNDED LIKE THE MOTOR WAS GOING TO BLOW SO WE TURNED THE TRUCK OFF AND WALKED INSIDE AND TOLD THE SERVICE ADVISOR AND HE HAD THE NERVE TO SAY IT WAS THE OIL THAT SETTLED NOW I DON'T KNOW ABOUT YOU BUT WE LEAVE OUR CAR'S SIT OVERNIGHT AND NEVER DOES A CAR SOUND LIKE IT'S GOING TO BLOW. I HAVE CALLED THE MANAGER AND HE HAD THE NERVE TO SAY WE WILL LOOK AT IT IF YOU CAN AGREE TO PAY FOR US TO CHECK IT OUT THAT THEY WOULD CHANGE THE PARTS THAT WERE FOUND TO BE INSTALLED WRONG BUT WE WOULD HAVE TO PAY FOR THE TIME AND WORK DONE EVEN IF THE PARTS WERE INSTALLED WRONG. NOW REMINDING YOU NOTHING WAS WRONG WITH THE TRUCK BUT A INTERMITTENTLY STARTING PROBLEM EVERYTHING ELSE RAN LIKE NEW BUT AFTER SOUNDING LIKE THE MOTOR WAS GOING TO BLOW. SO THIS IS YOUR WARNING DON'T FALL FOR THERE TRICKS YOU'VE BEEN WARNED.
Oil change and tire rotation . Never had a bad experience here
Tj was our sales person in fenton MO and he helped us get into two cars and a good amount of time. Not to menton he is one of the best sales person after filling bankruptcy to get u into a car it may be used but they both have low miles and look brand new. So thank you tj and jim butler team you have my business for a life time.
Love love love Jim Butler Chevy!. My sales rep was outstanding and funny. Only constructive criticism is the overall process takes too long.
Thank you to Tim, Donnie, and Kelly for the amazing customer service! I went into my buying process looking for Fords but after two bad experiences I decided to give Jim Butler a shot and now I wish I wouldn t have wasted my time elsewhere! You guys have me as a customer for life!
Mr. Timmons went out of his way to help me with pdr. problem and I was comfortable with his effort.
The staff was great and very helpful. Sales process was simple and efficient.
I worked with Tony P. After a long search, I found the truck I wanted in the price I was willing to pay. He was friendly, patient, and well informed. Great experience overall.
Stopped in to test drive a used Corvette. Donnie Reckert great help!!
I felt there was good customer service and integrity. I took my car to several Chevy dealerships and none of them could identify the source of my coolant leak. But Jim Butler did and I am grateful.
Nick was a nice easy going guy. Not trying to over sale you stuff making the buying process easy and made sure I was satisfied with the car I was buying. Great guy definitely will be recommending him to others. Nick made sure I was getting everything thing I wanted and was able to put my car in hold for a day till I could come back and finish up my purchase. Jim was great working with my budget for payments and best possible warenty I got get with my car.
Great customer service. Patient and knowledgeable. Wonderful to work with. I will be back.
Had an appointment for 10:00 a.m. Tuesday, May 15. Dropped off Cadillac on Monday night, the 14th. Called Tuesday to tell us it would be at least a day or two before they would be able to get it in to even do a diagnosis? (Why the appointment to begin with?) Wasn't offered a rental until Thursday/Friday. Updates and follow up via phone, or anything else, was non-existent. Lady in customer service wasn't the most pleasant. Finally was able to pick the vehicle up the following Tuesday, a week later. Overall, not a pleasant experience.
My husband and I purchased an Audi A6 today from Jim Butler Alfa Romeo and Maserati . The entire experience was Fantastic !! A+ service , our salesman Bradley Mares was professional and very personable we will definitely recommend him to family and friends, the finance guy Jim Hodgkin made everything so smooth and quick and he is funny and the manager also was so personable ! This dealership does it right and the cars are all clean and ready for a sale!
First time buyer using Jim Butler 100% satisfied. Thought I'd be buying a used vehicle but was able to be financed for a 2017! Shoutout to Todd my sales guy. He was very attentive and helpful although I showed up at 5 mins till closing.
Even though I purchased my vehicle from another dealership (only because i bought a pre-owned and Butler didn't have EXACTLY what i was looking for at the time) I brought my car to Butler for an oil change. I called when i was on my way and by the time i arrived they took my vehicle right in for service. the service adviser was fun and courteous. Once I arrived they checked and my car needed some kind of service and they even offered (since I live close) to have the driver take me home so I didn't have to wait at the dealership while my car was serviced.
Overall it was a great experience and I will be a repeat customer.
Thank You
Gary Luaders
I find all the people at jim butler to be very friendly and they go out of their way to make sure you leave there happy ive brought two new cars from them and i will come back for my next one
John was AWESOME! I went from a 2015 Charger to a 2017 Malibu . No down payment and even matched the price that I asked. Very smooth process and friendly crew. David worked with me to get the payments at what I can afford monthly. I am happy with my new car and would definitely recommend this dealership to anyone who is looking to purchase a car
Ardy provided us with great service, and pleasurable new car buying experience.
Our salesman was very knowledgeable about the vehicle and answered all questions to our satisfaction. He was professional, courteous and very helpful throughout the purchase.
The finance person was equally knowledgeable and explained everything very well. In all it was a pleasant experience. We are well pleased.
Awful awful experience took my 1981 Corvette for all wheel alignment waiting 3 hours before even looking at it I was on time for appointment pick up car said everything was fine hit the highway not fine went back for help an was told have to pay again that they have to be paid to look I simply said you lost a customer for life
Chris gave us excellent service. Very helpful and friendly. Will defiantly be back
First appointment since purchasing a 2019 Colorado.
Service was as far as I can tell was excellent.
Had planned on doing a "customer supplied oil" change but was advised that the Penzoil that I have been using on Chevrolet vehicles for over 30 years may not meet Chevrolet recommendations and void my warranty, so as my FIRST oil change was complementary I went with your Service Consultant's recommendation.
My only negative comment would be the overall amount of time required for a scheduled appointment. I understand that including tire rotation in the appointment definitely increases the amount of time required but trimming 15 min off of the slightly over 2 hours in the waiting room.
The addition of a complementary car wash was a nice touch !
Great customer service. Friendly and knowledgeable staff. Works with the customer to make sure that they get what they want for the best price. So far outstanding dealership. Keep up the good work Jim Butler Chevrolet...
They took very good care of me when I came in with engine trouble. The diagnostic team took care of it all they went able to fix the engine, it had blown itself up. They didnt charge me for the service work they did First class
Very professional, gave me a tour of the whole dealership and the staff were very respectful as well. I like that they weighed out all of my options in front of me and got me into a car that I wanted.
took my 2017 Malibu in the get the oil changed and to get two alerts that I received through On-Star checked out. The check in staff were all very helpful and courteous but the standout was Kim Hausmann. She walked me through everything from the check-in to getting a loaner to contacting me when the car was finished and telling me what the Tech's had found and repaired. Getting the car to the Tech's took some time due to the large volume of service work being done there but Kim told me to keep the loaner until the work was completed. All in all this was a very satisfactory and stress free experience thanks to Ms. Hausmann.
Tyler was wonderful with my car purchase. Not in the office long at all this is my down fall in dealerships being in the office all day. Will be returning to trade in. Thanks Jim Butler team!!
I have been to a lot of Dealerships and Jim Butler is the best one I have been too. I didn't feel like they were talking to me like I didn't know what we were talking about and they did everything they could, above and beyond, to get me what I needed and wanted. I am spoiled after working with this Dealership and will never be able to go anywhere else! Joe Anatra was the best salesman I have ever worked with and took the time to understand my needs! I highly recommend Jim Butler and Joe Anatra, he will go above and beyond to help you!
Car shopping sucks, period.. the long waiting and anticipation for approval.. however, My salesman Brett E. was absolutely fantastic. He was patient and took in to consideration everything that I was saying. I did not feel pressured into anything, and when I stated my concerns or questions, he answered In a calm and confident response. I can't speak for anyone else but he will be the one I refer all friends and family too as well as who I hope to work with again in the future!!
I have been looking all over the Columbia and Jeff City area for a car, the dealerships here want to play games and waste a lot of your time. I went to the Jim Butler website and found a car I liked and once I contacted them they worked hard to get me approved and closed quickly! The level of speed and professionalism by their team is second to none and I look forward to buying my next car from Jim Butler!
Purchased a 2020 Tahoe for $65,000
Wish I had gone somewhere else.
Was originally charged $6,000+ more for my Vehicle, than it was listed for on website (same VIN #). I had to point out mistake in loan paperwork several days later.
Kelly in financing department lied to me about credit pulls. One week after purchasing vehicle, I was still receiving credit pulls.
Features on vehicle were not explained to me- still don t know how to use them. Vehicle is still in demonstration mode.
Vehicle was not detailed Or even wiped down before taking possession.
Never went over oil change or maintenance with me. Sales rep Matt, didn t spend much time at all with us. It was very clear that we were just a number to him. Just an overall unpleasant experience. We are looking to purchase another vehicle, and will not purchase from here again.
Well I walked in to return a car I rented and then from there I walked to the show floor and was looking around then my family and I was then looking for someone but that one person does not work there no more so they guy that did help was really nice and was juggling between 2 of us but was really sucssful got us done and them I was happy with the help he gave and I am a prod owner of a 2016 traverse
I took my 2015 High Country in for an oil change and was lied too three times by their service department and when I called to talk to the service department manager I had too leave a message in which he has never returned my call. When they did the oil change they said they topped off all fluids as well as the diesel exhaust fluid. So the next day my diesel exhaust fluid light came on saying that it was about to run out, so when I proceeded to take it back to the dealership and told them that they didn't fill it they said they filled it but didn't reset the sensor. I know there is no sensor to reset but I gave them the benefit of the doubt and called another dealership to confirm if there was a sensor that you had to reset, and as I already suspected I was told by the other Chevy dealership that there are no sensors to reset you just fill it and it resets itself. So since I can't trust them to be an honest dealership on something small as this, I will never go back because I can't trust them on something larger that might go wrong. You won't know if they are telling you the truth or not.
Tony, our salesman was wonderful. He was very kind, personable, not pushy, and made our buying experience a breeze. Thanks Jim Butler Chevrolet for a fresh start, y'all will have our business for years to come. Merry Christmas!
Sales department Chris did an outstanding job in helping me get the car I wanted. He went above and beyond the call of duty to make me satisfied
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