Jim Butler Chevrolet Reviews

Todd Knickman was such a huge help in getting me approved for my 2017 Chevy Cruze. He was friendly and easy to talk to. He took the time to make sure I didn't walk out empty handed and even stayed over just to be sure. I ended up loving the car that I ended up getting and I got a great deal for a brand new car. I will definitely be going back to him if I ever want to get another car! He went above and beyond.

The best car buying experience! Joseph Anatra and Eric Bolin At Jim Butler Chevrolet are the best! Wont go anywhere else!

Some staff is friendly. Took my car in for tire issues. They told me the car was ready with a screw sticking out of the sidewall when I arrived(35 minute drive from home).

Robert was my salesman, he was spot on with everything. Comfortable to talk to which includes being witty, fun and professional which in my opinion is a very good trait to have. My household is very happy.
Merry Christmas to all at Jim Butler and their families

Dean McB.....

Great prices and customer service!
They go above and beyond to
Make sure your happy!
Thanks to the whole Jim Butler Team!

This was by far the easiest car buying experience we have ever had. Keith Wilcox was our salesman and he took care of most everything over the phone. All I had to do when I got there was verify it was the car I wanted and give him some personal information. We had an answer from Mike in finance in no time. AMAZING group to work with!!!!!

This is my fifth vehicle purchase in my family and I will always be coming back to Robert Mason. Robert does an exceptional job and really makes sure that the customer is taken care of the correct and proper way and treats them like his own family. He has the upmost respect for all of his customers and he puts in and sacrifices all of his time to make sure that the deal is done right and never will make a promise that he will end up under delivering. This man is the reason why I always come back to Jim Butler. Robert Mason, you are a huge asset to Jim Butler and Chevrolet!

Wonderful helpful, everything great,! Yo real deserving to be call The Dealer of the Century, and special thank to a Great Salesperson my good friend KYLE!

Bought a used Truck which in turn had a few issues show up in the 3k mile 3 month warranty. Called my salesman Dave W. And he took care of the problems no question. A+++

We were very impressed with Joe Anatra. He was extremely informed and helpful. We are pleased with the car and the paperwork done by Paris Amleshi was as painless as can be done

Went in on a Saturday ready to take home something new ASAP. The salesman was personable at first but then pretty much rushed us out towards the end. He took a look at my trade-in and I went on to test drive a couple of cars. When it came down to talk about price and what my trade in was worth, he said there were 6 people ahead of me and that he would call me in a few hours. End of the day, nothing. The following week, nothing. Not sure if my trade in wasn t wanted or what the deal was but I will take my business elsewhere.

October 1, I talked to a salesman at the dealership about selling them an unneeded car. We worked out a price, and agreed to the sale. The car had a lien on it. I was told that it would take up to ten days for them to pay off the lien, and I would receive a check for the balance due promptly after that. On October 10, I went by the lot and was told that the lien hadn't been paid yet, so the funds owed to me were not available yet. The lien was paid off on October 13, yet here we are on October 28th and they have not paid the funds due me. Just called, got the run around, and waiting for "someone" to return call. This is no way to do business.

Very professional and competent staff with unbeatable prices. Will continue to use Jim Butler Chevrolet for my vehicle purchases and for my vehicle services. Highly recommended.

The trailer hitch we had installed was done in a timely fashion, but the cover was not installed. Attempts to message them have not resulted in any response.

the sales rep was very informative and helpful. you have a great team.

Keith W is great! He goes above and beyond for his customers to ensure they have the best customer service! Thanks Keith! Glad I found a dealership I will actually return to!

It took me three hours on Monday July 28 just to make a service appointment as I received the post card that my part was in for the recall on the ignition. I called and they kept putting me on hold. One lady answered and I tried to tell her I was scheduling a service appointment and that my parts were there for the recall. She put me on hold then transferred me to someones voice mail. My husband received the call and the woman said something about an appointment on Thursday July 31. My husband was highly upset because he had no clue what was going on and had a dr appointment on Thursday as he recently had back surgery. He called me I called Jim Butler back the woman wanted to put me on hold again and is told her NO!! I just need to make an appointment and further more she had called the wrong phone number AFTER the fact I gave them the correct phone number to begin with. My appointment was FINALLY scheduled for today August 1. I took the car in, the man greeted me asked me my name and what I was there for. I told him he said have a seat in the waiting room and the service advisor will be with you. I was planning on dropping the car off and my husband was there to pick me up. After 45 minutes of sitting in the waiting room I was getting annoyed. We then went out to the service area where they told me they were still working on the car. I said well I had a question for the service advisor about the keys AND I WAS NOT GOING TO WAIT ON THE CAR I WAS DROPPING IT OFF THATS WHY MY HUSBAND FOLLOWED ME UP HERE!!!! So after it was finally finished we WERE going to try to see about financing a new or used car and trading our Cobalt in. After standing in the showroom for about 10 minutes no sales men came around , however there were 2 or 3 just standing around talking about their PRETTY HAWAIIAN SHIRTS!!!! We left. Needless to say I WILL NEVER BUY ANOTHER CAR FROM JIM BUTLER!!!! The service department is a joke to try to get in!!

I have not purchased a vehicle in 19 years. My co-worker recommended Jim Butler Chevrolet. Brian Steinlage was my salesman. I have to say, Brian went above and beyond his call of service! He made my experience stress free! Brian is a man of integrity, honesty and character! Brian should be commended for he treated me with respect and honor! Brian listened attentively to my needs and concerns with understanding and patience. He made me feel as if I was the only person there! My experience at Jim Butler Chevrolet was amazing! Brian made it all about me and the result is, I am now the proud owner of a Mazda Cx 9! The most beautiful car in the world! Thanks to Brian, my dream became a reality!

Takes at least a week to get an appointment for repairs..... They did good work for me at a very expensive price.

Chris Saettele is the best car sales consultant we've ever worked with. We weren't sure which SUV was going to be the best fit for us and he was extremely patience and helpful with the process. First new car we purchased in some time so we wanted to do some shopping around. He stayed in touch but was not the least bit pushy. He was Great taking extra time after the sale to show two old techolgy challenged people how all the bells and whistles worked. In this day of internet sales so many places literally acted like we should already have the car picked out online and all they had time for was for us to sign the dotted line. It was refreshing to deal with a person that didn't mind answering our questions and willing to show us as many cars as needed and even asked us to call if we had any other questions on anything. Thanks for the wonderful service.

The staff is always very friendly and knowledgeable. The facility is always clean. The only concern I have is, why did it take two hours for an oil change and tire rotation when I had an appointment? This kind of wait time has happened to me on several occasions. Every once in a while (not often) I'm in and out within an hour for the same service. All in all, I'm usually very pleased with my visits to your dealership.

We spent over 64,000 yesterday on a new truck and when my husband got home we were looking the truck over and realized that they didn t give us the truck that they told him we were getting. He originally went in there for a red truck and the salesman was telling him about a blue one that has nicer wheels for around 700.00 more so my husband went with the blue one. He went back to the dealership this morning and talked to his salesman who acknowledged that he told my husband this but the dealership said sorry they can t help him. The other blue truck that was on the lot is over 5,000.00 more than the one we got. we aren t concerned about not getting the other blue truck but we are upset we didn t get the wheels that we thought we were getting. the whole time my husband is talking to them today and telling them this, the salesman acknowledged but then went back on his word and said the wheels were upgraded on the truck we got but they aren t the wheels that were on the blue truck that was pointed out to my husband. It s not a misunderstanding, they knew that they were giving him a different blue truck. Yes, it s his fault for not noticing this before he left with the truck but he was there for about 5 or 6 hours with a 2 year old and it was late when they finished up. It might seem petty but if we are going to spend that much money we should get what we were told. I highly recommend that if you purchase from them you better make sure you are getting exactly what you were told before leaving

Thank you for helping me get a new vehicle. I walked in knowing what i wanted, and with the help from both Alex in accounting and Johnathan, the sales associate, they were able to help me drive out with a 2020 Chevy Trax. I've never owned a brand new car before and I couldn't be more happy. Thank you

My salesperson Brian Reis was excellent I came in and told him what I was looking for. He then gave me several choices to pick from. He took his time with me he never pressured me and my experience with him and jim butler was outstanding. I would recommend them to all of my family and friends

Bought both of my cars from JB and always had them serviced there for the last 15 years. I have never had bad experience with the dealership in any department. I bought from John this time. He thoroughly explained all options on the truck and was prepared whenever I showed up to sign paperwork. It was fast and no-hassle! Very friendly staff.

My experience was GREAT! Kim was very nice and friendly. The job got done, might have taken a little longer than expected but it was worth it knowing my new chevy truck was getting worked on by Chevrolet trained technicians.

I just bought a brand new 2018 Chevrolet Equinox from Joe Anatra and had a great experience. Everyone was polite, welcoming, and knowledgeable. They answered all my questions without making me feel pressured or rushed. Jim Butler Chevrolet has a clean and professional appearance. I will continue to refer my family and friends to this dealership to work with Joe Anatra.

The ONLY car dealership I would recommend to my friends. Professional and caring

Very clean and customer service after the sale is excellent.

This is my 3rd purchase from them and 1st for my wife. Good friend Tim Rhame made it happen again. It s never fun dealing with me but he s the example of someone truly caring about the customers and making sure if something isn t right, he will get it right.

John was the best salesman I ve dealt with. Knowledgeable, cares about his customers, not one did I feel pushed by him. Thanks for making it a great experience John and I ll make sure I get referrals over to you.

We ve purchased several cars from Jim Butler and each experience has been terrific. Best prices, more than competent sales staff, and easy financing. Our most recent experience was no exception. I m sure we will be back the next time we need a car!

Joe A was a great guy! He spent a lot of time with me to find the exact Camaro I wanted! And I love my car! And Jim Butler Chevrolet!

I went here, after a total loss of a vehicle I purchased at another Dealer. I worked with Tyler S and his finance manager of Fresh Start. They were excellent. I am picking my car up today. Everything was honest, I know what I could afford and what was realistic, but they managed to get me a great car, low miles that accommodates my level of income. They are extremely reasonable about down payment and were friendly, I didn t feel pressured to purchase and was informed about everything including warranty, GAP coverage(which is essential) and I was treated with a great deal of respect. A friend of mine also had a great experience here and her recommendation is what brought me. Five Stars. It was very busy on Wednesday evening in freezing cold and I can see why.

The team at Jim Butler was fantastic to work with and gave me a great price. Highly recommend.

Purchased a vehicle here, good service, I didn't feel like I got taken advantage of. Overall good experience

I just like dealing with everybody out there mad valley Amanda Jim Holden read all of them just great people

I ve experienced multiple issues over the past 2-3 years with this service department ranging from rampant misdiagnosis, untimely communication, rude employees (service manager at the time) and unfortunately shoddy workmanship. I reluctantly decided to give the service department one more chance at success today with a 7am appointment and at 5pm was informed that they couldn t work me in , although I called last week to schedule based on their availability. Running a service department is not extremely difficult, however, they somehow make it seem impossible.

Good place to buy a truck, paperwork is a little slow

Bennie C. was the best salesman I've dealt with. He definitely made my experience purchasing my pre owned Mazda quick and easy and worked with me through the entire process. I'd recommend checking out Jim Butler and asking for Bennie C if you want to deal with someone you can trust that keeps in contact with his customers.

Excellent customer service experience. I had an appointment at 7:30, got checked in. I also got a loaner and was on my way! Great...

Amazing!!! Everyone was friendly, the process was fast, and painless, the car was spotless! By far the best car buying experience I've ever had from visiting dealerships as a child with parents and as an adult making my own purchase.

I had a exceptional experience during my visit to this location. Great staff and very helpful during my recent purchase. I will be back for all my service and any other considered purchases!

Absolutely fabulous experience was Scott Johnson. This was our 8th or 9th vehicle from Jim Butler Chevrolet and we could not be happier. Service department experience has been excellent too. Highly recommend this dealership to give you an honest and trustworthy transaction.

I was able to purchase my new Cruze quickly and efficiently with Scott's help. I took home an LS and decided that it wasn't for me and I was able to swap it out for an LT that I have been in love with since. I feel everyone fears spending hours to get a deal on a car but I was more than satisfied with how my purchase was handled, especially with my indecisiveness. Thanks to the guys at Jim Butler that helped make things so smooth for me.

They played a red-tape/gray space game when it came to me having a safe vehicle to drive, repair my brand new (under 10k) car under warranty. It was very sketch and discriminatory with me being a woman. I reached out to the General Manager and no response. My car is still unsafe. And they tried to stick me with a bill with no repairs being done and my car, I have had a terrible experience. Not to mention I bought my car from here and the loan they negotiated for me is so high decent customer service would have gone a long way and is the least I could ask.

IN RESPONSE TO YOUR BLATANT LIES AND ATTACK:

No you wouldn t even put your "accident" theory in writing that s why the insurance company who did pay for my diagnosis didn t pay for any repairs. That you also couldn t find even though my car shut off while driving you say stalled like that s something simple or non life threatening! And you have the audacity to attack me on my honest post. Which you only know to be completely factual! You haven t called once! MY VM ISNT FULL!

I wouldn t even read the rental details of your comment because that s was another completely sketch situation where you pretended to do me a favor rather than own up to the facts of your actions being unjust. The entire situation was nothing but a disservice to me as a customer thanks for furthering the insult!

And thanks for attempting to share my personal car repair details with the world in order to shame me. Your customer service values are a ruse. you re just as sketch as the smaller dealers and your loans aren t much better so I d advise anyone to STAY AWAY FROM JIM BUTLER. So far it s been the worse for me.. new car more problems

I helped my mom buy her car from here. She got a good deal and they customized her car for her. They gave her a loaner until her car was ready. They've been nothing but good to her through the whole process and still after with the free maintenance. If you want a person that will get the deal done right the first time with no haggling back and forth go see Chris B. Good Luck! I know auto shopping can be a pain sometimes.

It s such a great guest experience with lot of options make sure to see TJ he s great!

I worked with Dave and Tim TJ buy my very new truck after moving to the area. Jim Butler came highly recommended as the only place to go for the best selection, most fair pricing, and best service. Since my purchase the folks at Jim Butler have been with me every step of the way making sure my experience has been top notch. As a new resident to St. Louis I ve found the only place I ll be going for a new vehicle for the future.

My husband and I were looking at the Chevy Trax. It was just perfect for our needs. Robert did an amazing job helping us find a car within our budget and one that had everything we were asking for. We were able to get the price we were pleased with and also great service .

It was professional and well organized.

Thanks to all in the service department!

They really worked hard to make sure I left with a great car. I'm very pleased with their business and will return to them again for future business.

Thank you Joe for helping my mother find the right vehicle at the right price. We appreciate your hard work and honest easy process.

Fuzz was an awesome salesman he is the coolest most helpful guy ever that let's you feel right at home.

Michael was great to work with. He kept looking even after we left for the perfect car for me. I was looking for a malibu and couldnt find what I was looking for in my price range. He showed us this one and I am happy with the decision. I am happy they continued to look even after we left for the perfect vehicle. I had spent all day yesterday looking for vehicles and when it was time for a breather they continued to look and find something for me in my price range and low miles.

Jamie from De Soto MO

They were very courteous, they wait was a little long.

Awesome sales and service at Jim Butler in Fenton. We will refer others.

Every time I take my car in it is a pleasant experience! Kayla and Doug have helped me many times and they are both super friendly and informative! I highly recommend getting any services done here!

Kayla and Valerie are assets to this dealership. Kayla was swift and detailed and Valerie is personable and very customer oriented. They made a stressful situation smooth as silk.

Very positive experience dealing with Troy. He when above and beyond to make my buying experience pleasent. I will recommend Jim Butler to anyone looking for a new car.

Great fast service. Super friendly staff. I will use them for all of my service needs.

Bought my 2015 Silverado from you all new about 3 years ago. Great ride! Ryan Zimmerman was my salesman. He was great, no pressure type. Answered all my questions before, during and after the sale. Wish I could say the same for David Watkins in the finance department. I realize this review comes several years after the purchase but after my experience initially 3 years ago and this week is the reason why I decided to write a review as I usually do not write them.

After I bought the truck I had a couple questions regarding the plates as they were ordered in error (not sure why that happened) and extended warranty I purchased. He initially responded to my first email about a refund for the plates but never followed to the multiple emails I sent regarding my extended warranty. At the time I remember feeling a little frustrated as though now that the sale was completed my questions were not as important. Pushed aside, as my warranty question was not addressed.

Fast forward three years, this week I needed to get the truck into a dealer as I think the tire sensors are not working correctly. The GM dealer I am taking my truck to requested my extended warranty information as they recommended I call the dealer where I purchased the truck. Wednesday I called, explaining I needed my extended warranty information. The receptionist asked who handled the financing for my truck. She said Dave is here but leave a voicemail if he does not answer as he may be away from the desk or with a customer. No answer, left a detailed message regarding the extended warranty information I needed to get the work done on my truck. Thursday rolls around. No call back. I called the dealer, again explained the situation to the receptionist. She said maybe service can help you. Talked to service. they were able to give me an answer within 30 seconds. It's now Friday afternoon with zero follow up from Dave which I think is disappointing and I doubt he contacted service to find out if they answered my extended warranty question. If Dave had taken 5 minutes to look up my warranty and call me back with the information I requested I would not have needed to call back again taking valuable time from myself and your employees (receptionist and service department staff). Everyone makes mistakes and forgets to make a phone call but after my experience 3 years ago and this week I feel it may be poor business practice on his end to not follow up appropriately as I feel I should have received a follow up call by the end of the week at the latest. I gave 4 stars for Ryan, purchase experience and support staff, if not for my experience with the financial department it would be 5. My dad is due for a new chevy truck here soon. He's always gotten his trucks at Weber but I may tell him to go to Butler for his next one. I'll probably just tell him to steer clear of Dave in finance. Thank you.

They managed to find a great car for me and worked out a great payment plan I highly enjoyed my experience and would reccomend them to anyone who is looking for a car

Todd was exceptional!!! They treated us like family, joking and kidding with us while working with us. Eric made the paperwork go flawless and quick. I recommend everyone to go to Jim Butler Chevrolet!!

Everything was excellent. My sales rep Scott was great as was Bob in finance. It was the quickest experience I've ever had buying a car! Thank you so much!

I came into the dealership with a very challenging situation. I was still treated like a first rate customer after other dealerships treated me like an undesirable. Brian Ries did an excellent job of getting me in a car I would be happy with. Sadly I do not remember the finance guy's name but he worked really hard to get me the best financing possible. Keep up the good work, you have gained a loyal customer.

I just bought a 2020 Silverado and the salesman John, was a very knowledgeable and friendly person. He made the experience so easy and the finance guy, Alex also made my experience so awesome! Thank you both for such an outstanding job! I highly recommend Jim Butler!

I had a 2014 Chevy Camaro 2lt Rs, I wanted to sell the car and buy a family car ( a sedan basically) and I saw so many different dealerships and they all gave me an unfair trade-in price for my car. A friend recommended Jim butler Chevrolet and I had to give them a shot, I went there and they examined my car for 30 minutes and acknowledged that my car is in perfect shape inside/out and they gave me the KBB value of my car. I wish I would've found a sedan that suited me in their inventory but I didn't so I ended up selling the car to them outright. Unfortunately I forgot the name of the salesman that I've dealt with, but I think it was Bob (he was very nice and very professional). I want to thank you all for your awesome customer service and when the time is right for me to sell my other 2012 camaro 2ss I will definitely visit you again.

Great people friendly they do what they can to get you a vehicle

If you wanna be treated like a VIP during your car buying experience ask for Brian Andrews!! I shopped around at multiple dealerships not only did Brian get me the best deal I found he also made me feel as if I was buying a car from a friend. I hate saying this but I did have a small issue with my brand new car in the first week of having it and Brian also took it upon himself to communicate to service and management for me which I really respected!! This is my first time ever giving a review but I was so satisfied I felt as if I wanted to do something...not only to brag on my salesman but to also lead people in the market to buy a new car to a honest salesman!! Thank you!!!

Wedneday the 9th 2014, I had a scheduled appointment at 3:40pm in regards to a flat tire. The vehicle, along with the "new" tires was bought in December of 2013 (so that would be 4 months old). I sat in the waiting room watching customers travel in and out of the glass doors, easily being assisted with their specific issues. An hour and ten minutes later, a service woman appeared, only to explain, the wall of the front left tire had been penetrated and there was nothing they could do to repair the damage. She then insisted I ran over something in the road, slammed into a curb, or hit a pothole. Gathering my impatient dispositon, I calmly replied, "I havent done any of the above". She then went on to claim a new tire, service fee, and "diposal fee" would be approxiatemly $211.00 for one tire (one tire that is replacing a 4 month old tire, newly bought from the same dealership which is providing the service). Frustrated with the situation, I told her I would think things over and/or take it elsewhere. I sat for another twenty minutes for the service dept to bring the car back to the front so I could get back to work in a rather late fashion. While checking out, the service woman commented again, that I probably ran over something and/or maybe someone slashed my tire, only to rant on and on with the desk woman about how someone keyed her car several years ago.

1) It should never take an hour and a half for someone to be told "we can't help you," escpecially if Jim Butler is where I purchased the car. PS: if you are the top selling dealership in the area, you should be able to afford some extra service men, if that is what is causing the delay.

2) Regardless of the circumstance, never place blame on the customer, simply help find a solution.

3) When a frustrated customer calls the Service Manager to review information and to ask questions pertaining to his visit. RETURN his phone call within the next day or two.

I've worked in a number of customer service oriented facilities and have purchase two vehicles prior to the Equinox, and I've never seen the lack of customer service quality as shown by the Jim Bulter Service team. It becomes frustrating because I'm no longer paying for a great experience, amazing customer service, or even the valued excitement of saying "if you need a car, go to Jim Butler." No, instead I am paying for a clump of metal on rubber that simply gets me from point A to point B. I honestly regret choosing Jim Butler for my transportation needs, as I'm still waiting for that returned phone call. (I've left three messages now).

Lawrence and Mike were great. They took their time with us and really shopped around for the best rates. They even went out and got us the colors from out of town for us. By far best purchasing experience I've had.

I had the pleasure of working with Tyler Sparks a Sales Specialist at this location. He listened, and asked the appropriate questions to better assist me. He partnered with another gentleman (I'm sorry his name escapes me) with financing the vehicle I purchased. They were both very thorough and honest. Explained everything in a way that made complete sense to me. Made what could have been a daunting task, easy. Thank you, for getting me into a much more comfortable vehicle!

Very well priced. I could have probably gotten a better deal if I tried harder, they ended up giving me more for my trade in to get the overall price where I wanted. Might have been able to lower vehicle price too. But overall they beat their competitors by about $2,000 and were willing to make the deal that others would not. I knew the deal I wanted and at the 4th dealership, they gave me the deal I wanted. Would reccommend it.

Did warranty service on car I bought elsewhere. Treated me so nice! Shuttle service was excellent and convenient.

If you have questions about them calling you ask the person that is calling you back to back. It made me feel lik something was wrong with my vehicle. It was an item that they were supposed to ask me about on my last visit to do on the truck when they looked over the maintenance for it

This is the second time Jim Butler has come through for our family. When everyone else was giving an astronomical number for a down payment, Jim Butler came through with a fantastic finance offer. Exceptional, fast and efficient service as always... Thank you

John took the BEST care of us. Absolutely will come back!!

John Gibbs was very helpful and knowledgeable with everything. We appreciate the fact that he was very patient with us and making sure we could get a vehicle that was very reliable. Justin was very understanding as well as patient with us too and making sure we could have a reliable vehicle as well. Thankyou John and Justin very much!!.

Out of all the vehicles I have purchased, working with Tim Rhame at Jim Butler has definitely been the best experience! Not only did Tim show an excellent knowledge on all of the vehicles, he worked hard to make sure I found the vehicle that was going to be the perfect fit for me! The best part was I didn t have to fight or negotiate to get a good deal! I laid out my budget and Tim found me a great vehicle at a perfect price! I could not be happier with my choice to go to Jim Butler in the bluffs and Will certainly be going back moving forward!

The service was good. I didn't have to wait all day. There just one thing I didn't care for. Why did they run my credit with servers different banks. I would like a call. from someone about that. And I would like a free shirt with Corvette on it.

Made me feel like I was in control gave me extras on top of extras and people are polite

Brett was amazing. I've been bragging about him and Jim Butler Chevrolet since I purchased my 2020 Chevy Equinox Friday night. He was very accommodating, helpful and most of all very knowledgeable of the vehicle.. The whole experience was excellent. Everyone at Jim Butler Chevrolet was friendly, courteous and very helpful. All did their best to find me the perfect 2020 Chevrolet Equinox at the perfect price. I will happily recommend Jim Butler Chevrolet to all for your next automotive purchase..

I have been with jim butler for 3 years the last visit i had maintence done and oil change. I told them the wrong thing to change it was suppose to b the oil cleaner and i got the transmission changed the price they quoted from last visit was 100 dollars different i didnt have it they wrote off the transmission flush for me and the price was way lower than quoted thank you jim butler for all your help.

Both my dad and myself have bought cars from Jim Butler. We have referred several other people.

Jim Butler has made the decision to lose both my dad and I as customers, plus any future referrals over $99.

I had to bring my car into the shop there since it is covered under warranty to see if it was something that was covered. Unfortunately, the issue this time was not covered by warranty and Jim Butler wanted to charge me $515 to fix the issues, where other shops will charge half of that price. I declined to get my car fixed there given the huge difference in price. I'm 9 months pregnant and need to make sure to save money for my baby on the way.

That wasn't even the only frustration. I dropped my car off there last Friday and signed the check in paperwork. At that time I wasn't told about the $99 diagnosis fee. I was only told that as i was walking out to call my husband for a ride home after my car was already checked in. I asked him to waive the fee then since I brought in the diagnosis codes from Oreillys and Autozone. He said he'd try working with me. I was told I'd receive a call on Saturday about the diagnosis. I did not get a call on Saturday. I finally called the shop myself Saturday and had to leave a voicemail. The shop was closed Sunday. I called again Monday and was told the advisor would be in at 930 and give me a call. I didn't receive a call until about 1030. I was told they haven't even gotten to my car. I then received a call on Tuesday with the diagnosis. My husband missed 3 days of work due to it taking so long to diagnose my car. If I had been told they wouldn't be able to get to my car until Tuesday, I would have brought it in Tuesday. I requested the fee to be waived when I arrived to get my car and was told I would have to call back in the morning to speak to a manager. I called back this morning and was told they would not refund the fee.

So, Jim Butler can lose thousands of dollars because neither my dad nor myself will be coming back for new cars, or referring any future customers all over $99.

The worst service at a car dealership I have ever been to. If you like long waits on the phone then go ahead and deal with them!
Have called a total of 6 times to get my diagnosis report, was put on hold each time for over 10 mins.
Still waiting on my report over a week later, because they couldn't just give it to me when I picked up the car! Also waited a half an hour just to check the car in to begin with, and took an hour to pick up the car they said was ready (they were still putting it together when I arrived). They also didn't do the diagnosis the day they told me they would and I had to call them to even be told my car was done.
Scott was the person that assisted me.

Horrible experience with the service department...made an appointment to drop my truck off at 3 45pm and did so. All I needed to see is how much it would cost to get the engine light off and waited until 7 pm and called up there was on hold for 30 minutes! Then she couldn't find me in there records. They dident even look at my truck yet and told me they would have to get to it in the morning because they close at 8. They were not going to even call and let me know I had no idea that they were going to wait until tomorrow I figured 4 hrs was enough to at least look at it I did make an appointment I was very disappointed wouldn't recommend this place. I will be taking my truck else where.