Jim Butler Chevrolet Reviews

Update 8-16-19: While the sale was great, I ve had nothing but problems with service. Today I had an appointment with some warranty stuff. I was told they would have to reschedule because they need a journeyman. Why would you make the appointment if you can t do the work. Furthermore, they said they couldn t give me a loaner if the car is drivable. Well are they going to pay the lawsuit when I get into an accident because I can t have a clean windshield? They told me to call GM to report the problem. So much for dealers looking out for their customers. I will make sure no one I know gives Jim Butler business

Update 10-25-19: Chevy contacted me and said that Jim Butler was wrong with what they said about the loaner vehicle. He offered to find a different dealership for me. I have already had my car serviced and fixed for warranty at Elco Chevrolet. Elco couldn t have been more helpful and was ready with a loaner vehicle if needed. Didn t need a loner because they fixed my car in less than 2 hours. Don t waste your time at Jim Butler.

Tony was amazing!! We will most definitely be going back to get my wife s car!!!

Service and parts departments did well and in good time

Good service. They really worked with me so I could get the vehicle I wanted.

Scott Johnson was great to deal with. Thank You, Scott!

I was very happy with Jim Butler Chevrolet service department

Great place to buy. We bought a 2018 camaro last year on the fresh start program, we made the payments on time for a year, then refinanced for a low interest rate. Sept 28, 2019 i was able to purchase my fully loaded 2019 crew cab 4wd z71 colorado with no money down and a low low interest rate. Bowtie Brett and the finance team really took care of me and i couldnt be happier!! Thanks Jim Butler Chevrolet, ill be back for a new zl1 soon!!!

Quickest I have ever gotten in and gotten out with a loaner car. Good job guys and gals

This place and their employees are absolutely amazing! From the second we filled out the pre-approval online, we were treated with respect and knew that they would work their hardest at getting us into a car we loved! Honestly, our credit is pretty bad and we expected to leave with a high payment on an older car, BUT they got us into a 2017 Chevy Cruze for way less than what we expected and well under our budget! We've only ever dreamed of owning a brand new car but they made it happen! A lot of places will treat you bad if your credit isn't good, but Todd and the rest of the employees never made us feel embarrassed or uncomfortable. Jim Butler has given us the opportunity to have a great family vehicle that will last and won't break our budget. I would recommend this company to everyone!!!! They get it done! :)

Very nice experience buying my truck with Jim Butler Chevrolet, I would recommend it to my friends

Kyle was excellent to work with. I shopped around and Butler had the best deal by far.

Bought second vehicle from this dealer and it also got so many issues. There is a whining whistling noise and all the techs there denied it. Got a chance to test drive on a similar brand new truck and there was not any noise like that. The power window lock is also broken. Steering wheel is off center. AC is was loud when turn on.

Went to other dealer and they give me the best they can. Free transportation, fast and accurate services. They figured the issues with the car right away. Clearly, these guys at Jim Butler lack of knowledge and unprofessional.

I trusted you guys but it seems like every vehicle you sold to me was defective and service agents are just racist. They treat customers so bad. Salesmen do not keep their promises and walk away when you bring the vehicle back for help. Do not come there for services unless you are white.

I have bought 2 vehicles from Jim Butler in the past 2 years to accommodate our growing family. Not only do they work with you but they make sure you enjoy the car buying experience! Last time we delt with Troy and he was very ingaged with our 1 year old daughter and even got her an adorable Jim Butler teddy bear that she just loved!

I had two different people tell me that my oil change would be free, when i called to schedule service. It was not free. I am behind in my car payment now because of this. Not to mention the service tech was really uncaring and a bit rude about it. The girl in the window who took my money was very nice and sweet about it.

Now I need to put my car on the racks to see what the issue with my coolant is. But not giving you all the $180 to do so.

Was also told when I bought the car, plus the car had indication as well as the web site, that my car was certified pre owned. My paperwork says nothing about it be certified pre owned.

Jim Butler will not have my service again. I was so excited to get my car there as i work next door at Schnucks and always tried to promote you all to customers. Not any more.

Matt Vallee was my Sales person. Matt made this a super easy experience. He listened to what I wanted, and helped me get an amazing car. Ask for Matt. He is awesome

Excellent service. courteous staff, and a very comfortable environment

Always a pleasure at Jim Bulter Chevrolet!! Looking for vehicle go see Fuzz!

I have driven Dodge my entire life. Decided to give Chevy a try. So glad I did. I love my 2018 Chevy Equinox. Rian was there for me every step of the way. He explained everything and helped me make the right choice for me.

Everything was great and the people where very on point with decision making.

I am a bargain hunter and I like to find a sales person who will talk deals with me. I found an answer to my desires here at Jim Butler. The salesman was patient with me and very pleasant to deal with. I got my new Cruze there and am very happy with it.

Outstanding guest service and a wide selection of vehicles.

I recently purchased a car from Jim Butler and it was a nice experience. Paul Sturma was my salesman and he was very helpful. Knowledgeable sales staff, and never felt like it was a high pressure atmosphere. Highly recommended.

Buyers beware of your personal information. They will take every effort to make the sale with no regard to your personal interests or information. NO RESPECT!

Have had just about everyone in my family buy from Jim butler. And this is the second time for me. When you go there you really get a deal that not many other dealerships can do. So before you buy give them a shot! Worth it!!! Good Luck

Great place. The owner is top notch! Also their Kia location in Chesterfield is stellar in customer service. Thanks Jim Butler Team for making car buying easy!

Absolutely top notch, from the time you pull in the lot to the time pull out in your new vehicle....John Zensen went above and beyond his call of duty to make sure I was happy with everything and I mean everything never once did I feel like I was dealing with a car salesman at all....could not be happier with the entire process of my new purchase....every single person I came in contact with was wonderful making me feel comfortable and confident I was truly in good hands and I was... :)

Scott Johnson found the truck I was looking for. I would highly recommend him and Jim Butler Chevy for any new vehicle sales.

Our sales rep, Brian Ries, was very knowledgeable about his cars, was able to answer our numerous questions, and matched us with just the right car. Our car-buying experience was a very pleasant one!

Would give a zero star if I could. Very dissatisfied with ALL ASPECTS of their service. Bought multiple trucks from them and had serious issues with the most recent. Brought truck in for flashing CEL (3rd time). Rep acted like I may be making it up or didn't screw down gas cap. After a Powertrain warranty replacement (Replaced both heads and had vehicle about a month) I received only one update in 30 days and only after I called to ask what was going on. When I picked up the truck there were unrelated trim pieces removed and the inside of the truck was dirty with mechanic hands and carpet loose on driver side. I called to get an explanation with no call back. I emailed the GM to get an explanation and just got "Sorry" STILL without any explanation. Their Customer Experience Manager finally called and still had no explanation but to read the receipt I had already received and said "I'm not a mechanic". Tried to trade truck in with salesman I bought from, gave him my price range. He sent a truck that was almost 20K more than what I had asked for. A laughable experience to say the least and I would recommend no one buy a vehicle from here.

It was very good. The salesman we had was very polite and knowledgeable and courteous ..I would recommend him to my friends and family also he shoud be employee of the month.. He is the best salesman we have ever had for anything ..

Great service. Both sales and service staff are always eager to make you happy and help you get what you need.

The service team at Jim Butler is top notch. They always take care of my car and explain the pros and cons of big repairs with total transparency. I'm glad they're on my team.

Great, friendly service! Our salesman was wonderful!!

John was a great sales rep, he treated us like family through the whole buying experience. This was our very FIRST new vehicle purchase and it went extremely smooth and John answered all our questions and made sure my wife knew all the functions of her new 2016 Chevrolet 2500 HD before leaving Jim Butler Chevrolet; I HIGHLY recommend John, Jim Butler, and Chevrolet for your next purchase. Thanks to all at Jim Butler for a great buying experience; keep up the great work.

My husband and I went to look at the 2017 or 2018 Cruze. We made it clear that the car would be primarily for my use. I test drove the car and did like it. I left my phone number. The salesman called my husband today to follow up. We never left his phone number, so the salesman must of taken the time and effort to look up my husband's number, rather than to talk to me. I felt disrespected. We will not be back. I checked my cell phone log and there was no call listed from Butler or the saleman.

Zack Knott made the car buying process easy and enjoyable. Definite recommend.

Over the top customer service. The service staff could not have been friendlier or helpful

Couldn't have asked for a smoother or better deal. This dealership is top notch from start to finish. No doubt! Thank you all!!!

My contact was David. He had my car fixed and taken care of under the warrenty. Great job! I was very pleased.

I have bought several new cars over the years and the experience we had at Jim Butler in Fenton was THE BEST overall experience we have ever had, their staff was very kind, funny, made us feel very comfortable and confident about our new purchase. Thank You to Chris, Jim and Samantha

They were great we told them what we needed and they delivered. Brian and Tara were awesome and they have the best Service Department in St. Louis Metro Area.

Brian was a big help in finding the truck that would work for me. in the price range that I wanted. He takes the time with you to see that your helped to the fullest. I would recommend him to any one and I would buy from him again.

They will go out of their way to make the deal happen!! Absolute best price on a new Chevrolet silverado in all of the St. Louis area!!

Absolutely love this dealership, they truly care about their customers.

Ardi was extremely knowledgeable, and straight forward. I was in a hurry and he worked with me to get the deal done quickly. I was in and out. Thanks Ardi.

This was one of the most enjoyable times I ever had paying a car. My salesman was Chris and I felt that he moved mountains to get me the correct car for me. But it was more than Chris, I would say it was a team effort. I rated them 5 Stars for a reason, because of the great service. I am 58 years old and this was one of the first times I left a dealership and felt that I got one he'll of a deal!

Brian S did an amazing job helping me find the perfect car with the best deal, he did everything he could to to get it right to my price range! I am so thankful!!

Todd was awesome. He got us in the right car for a better price. Hes got my business from here on .

My daughter purchased a car from them we had such a good experience we told my neice about it and I took her there and she also purchased her car from Jim Butler

We have purchased quite a few vehicles from Jim Butler in Fenton. (Six to be exact!) Each and every experience has met our complete satisfaction! We have always walked away knowing that we were taken care of. The salespeople as well as the service department has always answered any questions or concerns that we had encountered. We are loyal customers of GM products and of Jim Butler Chevrolet!

My wife & I purchased a 2018 Chevy Equinox this past Saturday at Jim Butler Chevrolet in Fenton, Ks.

Our salesman was Blake Snow and he did an excellent job for us. He was very personable & patient with all the questions we had. If he wasn't sure about something we asked, he was honest about it but did what it took to "get" the answer for us.

Our experience at JB was the "single best" car buying experience we've EVER had. And as you could imagine, we've bought quite a few cars in thirty-seven years of marriage.

Every single person we dealt with was very cordial, respectful and knowledgeable. It was "truly" an enjoyable experience. We actually feel like we made some new friends there and I'm looking forward to coming there for service of our new Equinox.

Patrick, the new car sales mgr. made us feel at ease as well. He worked with Blake and us and helped make the entire experience a pleasant one to say the very least.

In closing, our financial guru was a nice young woman named Tara and she did some serious "financial magic" that made it possible for us to own the very first "new car" we've ever owned since we got married back in 1980.

You guys did us right and I will be happy to pass that word around if someone is in the market for a new vehicle.

Dennis Botz

I've bought two brand new cars no problems in the past until I bought a used 2015 Chevy Cruze, in the last month I've had to replace a battery within the first two weeks, and I just replaced the brake pads on the car since they were down to sheet metal which I don't understand how it passed safety inspection, and I still have to replace the rotors since I can hear it. And the mechanics never made any recommendations about it except for the battery when I took it in for wheel rebalancing. I understand it's a used car but these above issues should have been looked over before putting the car up for sale and I've had problems first hand with used cars before from small private dealerships but I expected better from a big name Chevy dealership.

Great service. They took the time to listen and make sure everything was right.

I purchased a 2013 2500HD. Casey Bauer delivered extraordinary customer service, and I have been in the customer service business for 34 years so I really appreciated this. He recognized my needs and concerns and addressed them quickly and professionally. If I operated a vehicle sales company you can bet that I would be doing my very best to steal him from you. :) A great new vehicle purchase experience. I have already recommended him to 3 people.
By the way, the 2500HD is an incredible vehicle. In my wife's words; "It's a beast". I traded in a 2004 Avalanche with 230,000 miles. I buy them to drive. The first "road trip" is this weekend and I'm looking forward to it. Thanks again!

Purchased a vehicle here and had the best car buying experience. My sales rep took care of me and had me in and out within no time. Bob in finance helped me choose the right protection for my vehicle and I never felt pressured to make any decision I didn t want to make. You truly are the boss at Jim Butler Chevrolet. Will never buy a car anywhere else.

Sure, they ll gladly sell you a car, but if it has problems or you need help - good luck!! Absolute WORST customer service I have ever experienced in my life. Ever. Go anywhere but here.

My wife's car was taken in for a rough idle which set a service engine soon light. I was told we needed a induction service cleaning and changing the plugs. The cost of the induction cleaning
service which is suppose to include cleaning the throttle body (which was dirty and wasn't done) according to the service writer and changing four plugs would cost around $480 with the diagnostic. I decided to replace the 4 plugs myself, which would save us $141, which is high for the 35 mins it took me to replace them. I cleaned the throttle body myself when replacing plugs, which replacing plugs had no effect on the problem or performance. The induction cleaning, or running a good injection cleaner thru the fuel rails was all it needed. My beef with Jim Butler service is they're over selling very costly services that are not required, being told certain services are include, which are not to raise sales. Beware

Chris Saettele is a great rep ask for him, very laid back dealership.

The service is top notch. I ve had several bad experiences at other dealerships but this one always deliver on their word. I m only dealing with Jim Butler!!!!

Had a great time. They fixed the problem, which was miner. Took me to do my errands while my truck was being taken care of. Great bunch of people.

As a consumer this was my first experience buying from a dealership. My experience with the initial transaction was great but shortly after my purchase problems started arising and the process of dealing with these issues has been far less than ideal.

John Zensen took lots of time to explain a car I was looking at. He was very patient, polite and fun to work with. He got us a great deal, go see John he will get you what you need!!

Great Friendly Service!! We will be bak again in the future to purchase another vehicle from Joe. The selection at Jim Butler is far greater than any other dealer in the area. They have every model with every mix of features and colors to choose from.

John Zensen is the guy to go to at Jim Butler!! Best service I've ever received up there

Jim Butler advisors work to make sure customers are satisfied with the maintenance and repairs. I had difficulty with an hvac repair on an older chevy truck, and they stood by their work, dug deeper into the repair problem, and fixed a bad terminal that was causing the blower motor to fail. Thanks Bill, and thank you to the mechanic on duty.

Salesman Ardi was very helpful!
Finance lady was awesome!

Timely, very courteous, explained thoroughly, was very happy with my service.

Mike Marshall is an amazing person to work with. His customer service well surpassed my expectations of a "salesman". I went in with very high expectations and details of the car I was looking for, told him my budget and my credit. He listened to me and didn't try to sway me into a car I didn't want. He was able to help me find a car that I absolutely love driving and assisted me with fantastic financing options. Mike is the only salesman I would ever recommend my family and friends! Thank you Mike Marshall!!

Everyone was friendly and wanted to help us find what we wanted

Anyone I've sent there has had a great experience!!

I brought my car in for the first time and was referred to Bill Timmons. What a nice guy and very informative. He spent alot of time explaining and was very satisfying. The 2 ladies at the rent a car desk were exceptional! And kim was so very pleasant also!. Thanks for a wonderful first time experience!

Great experience, received the exact car I was looking for. Quick and easy.

Yes, it was only an oil change and tire rotation for a truck under a year old, but, the accompaning 27 point safety check is over the top for peace of mind. Coupled with friendly courteous, knowledgible staff a comfortable waiting area, and a follow up email listing work completed plus the 27 point report, made this a very nice experience

Always fast, efficient and safe. Jim Butler was able to get me in to fix my flat tire with out an appointment and got the truck back quicker than expected.

John was a wonderful salesman. He stayed late to help show me all the features in my new Chevy cruze! He was beyond knowledgeable and extremely kind. I will be recommending him to anyone I know looking for a new vehicle. I really can't say enough good things about him!!! John helped show me all the new features and even hooked up my phone to the bluetooth and introduced me to the chevy onstar.. It was a good experience. John and the financial guy I worked with went above and beyond to get me the car I wanted..

Horrible experience with Jim Butler Chevrolet today. I took my new 2017 Silverado in for an installation of a truck bed cover. My truck turned a 1000 miles on the way. I was called about 6 hours later and told it was ready. I pick it up and the seat was completely out of adjustment and the radio station was changed and the a.c. was turned all the way down, and cruise control was on. Total disrespect. I called Brett Estes and complained. Then I notice that the odometer was 1152! Someone took my new truck for a ride. Not cool. Not cool at all. Right now I'm waiting to hear what Jim Butler Chevrolet will do to make this right. Stay tuned.

So, today I spoke with Adam/Alex, whatever. Sales manager. My daughter was in the truck with me. He yelled and said "all you're trying to do is get something free!" That's the short version. Jim Butler Chevrolet, seriously? Is this how you treat customers? Pathetic. They offered a tire rotation...

I've been told that the dealership has mileage logs and video surveillance footage that don't match my memories of the mileage on the truck. Please disregard the above comments referring to mileage. This request is made under threat of "a team of lawyers." When customer service falls to the level of threatening customers with a "team of lawyers" there are serious issues with a company.

Great experience! Good deal and great customer service!

We recently purchased our 2nd car here. From start to finish, which was about a week, the staff, especially Brett Estes, was amazing. We were constantly being asked if we were being helped or needed anything. We were never pushed, rushed or badgered into a deal. I highly recommend you ask for Brett next time you need a car!

Ed was patient and very thorough. He made sure we were able to get into the vehicle we really wanted!!

Mike Gray was great and helped us through the entire process.

I had a great experience at Jim Butler. We had to wait for awhile because they were so busy but the staff asked us if we needed water and thanked us for being patient. I left with a great car and would recommend them to anyone. Our salesman was excellent and knowledgeable...he didn't talk down to me like other car dealers and the finance person was awesome and worked some miracles for me to drive a brand new car off their lot. I hope this car lasts and when I'm ready for a new one...I will most definitely go back to them...and they aren't particularly close to my home.

The staff at Jim Butler--from the receptionist to the sales team to the finance department--is very friendly and helpful. They did everything they possibly could to make my experience as stress-free as possible. Thank you so much Joe A., Shannon T., Rick H. and Brad S. You saved the day! :-)

I took the car in for an oil change and safety inspection to update the plates. The radio completely went out so that was added to the service appointment. When I arrived I was greeted promptly and politely. Even though I needed to wait for my vehicle, Mike Johnson arranged for me to take a loaner because the shop was backed up. He kept me updated throughout the week and wanted me to know that my car hadn't been forgotten. I continue to bring the car back to Jim Butler because that is where we bought the car and our visits are always very positive.

Awesome dealership I highly recommend this dealership. I have purchased two vehicles from them and both times had excellent service.