Let me start off by saying Kim was great, and trie...

Let me start off by saying Kim was great, and tried to solve the issues. My problem is the GM Credit process for same day purchases, and the lack of follow-up from the service manager as promised.

I went in for an oil change on our Suburban and to check on tire pricing. Kim mentioned a $200 rebate if you sign up for a GM card and put the purchase on the card. I agreed, applied for the card, and was instantly provided a 15K credit line. Everything seemed fine, 5 hours later waiting for an oil change, tire change, recall and alignment, I go to pay using the GM card I was told to apply for in order to get the $200 rebate. It turns out the system did not see it as a dealership Card Application, and due to that I was not able to use the card that day.

So basically, my problems:
1. I would have gone to Firestone who had the plus version of the tires for $80 bucks cheaper if I would have known the hassle and lack of rebate.
2. The fact that GM does not have a solid process for applying and using a card same day when they promote and market it in dealership is terrible customer services.
3. The lack of follow through from the service manager, who had left while this issue was happening and stated they would follow-up the next day, but never did (we are now at 5 days later).
4. I now have the inquiry and card on my credit report, despite not being able to use it and really not needing it.

I have always had great service from this dealership in the past, but now I am starting to question their commitment to make things right when issues actually happen.