Jim Butler Chevrolet Reviews

I had an excellent salesman, Brian Ries, when I bought my new Chevy Colorado. He helped in every way and made the experience of buying my new truck great. Also my experience with Shannon in the parts department is excellent. He's very informative and professional and help me decide on Extras that I want to add to my Colorado

Just bought a new truck from Butler and enjoyed the staff there! There was no pressure in buying and they really made my day even though I was having a bad night!

What amazing people. I bought a used car from this guys not even 3 months ago , and I paid that car 26k dollars and that is burning oil like crazy, and I called and called and nobody wants to help with that problem, every time when I call they transfer me to from one person to other person, and every time they said that they are going to call me back , and they never did . So now im stuck with messed up car and I paid that car 26k dollars, im never going to do business with this dealership and im not gonna recommend it to nobody. Thanks for nothing

I found my Corvette online and not too far from home (about 300 mi.). The deal we reached was fair and I got what I think is a beautiful car in a color I hadn't considered. Eric, my sales rep, was very professional and friendly. He took all of the time I needed to close the deal and has stayed in contact with me since. I also was looking for a long term drive train warranty and you came through for me. I would gladly recommend you to a friend looking for a car. Thanks. Stan Johnson

I highly recommend this place .mike gray with the help of perry ,eric,&stacey....these people treated me with much respect and very fair. Customer service A++++thx u guys

We went in to just look around and get an idea of what we want. They had such amazing deals and provided all the information needed without pressuring us into anything. We left with a car we love! Thank you, Chris!

Great dealership. Mike Marshall put a deal together. And sent bowtie Brett to finish the sale. We have been a Ford buyer for 30 plus years. Now a Chevy Equinox buyer.

Todd Golden

The best experience ever, Lawrence was the best salesperson to deal with. Beyond pleased with our experience.

They may be the Chevy Powerhouse but I will never purchase from this dealership again.
Horrible experience with my purchase, they went to correct the issue and charge me another $5000.00+ for a vehicle not half as nice that I bought from them. Plus refused to take the vehicle back after I had in for repair 3 times in less than 23 days after purchase.

When we came to look at New Cars. Dylan was the first to come up to us & ask how he could help us He was still in training but knew what he was talking about & he was very attractive. He tried to help us get a truck but that did not go through NO fault of his so he put us in a Cruze. Witch I love very much. When I come back for a truck I won't Dylan. I have sent friends up to work with him he is o e of your best he is friendly when ever I had a problem with the paint he jumped on the job to get service to take care of it. Dylan is amazing will work with him again. Thanks

Thanks to Mike Marshall and the guys at Jim Butler Chevrolet for hooking me up with another great vehicle! I love my new Equinox even more than the Cruze they sold me a few years back. I've had 2 consecutive great buying experiences from these guys and I'm sure I'll be back for a third in a few years!

Usually timely manner for oil change/tire rotation. Have been stuck here at times though. Nice waiting room: tv, water, coffee and donuts. Even a kids corner. Friendly, helpful workers.

Great experience with the Jim Butler Chevrolet team.. highly recommend them. Everything went fast and smooth. Matt Dawson was awesome to work with...

Matt Valley was our sales rep. He was recommended by a friend of ours who has purchased 2 vehicles from Matt. We were vary satisfied with Matts help and attentiveness and communication,

My wife and I recently purchased a 2020 Traverse LT from this location. We were in and out in just a few hours. Our salesman was very polite and helpful. I would recommend Jim Butler if you're considering purchasing a new or used Chevrolet in the greater St. Louis area.

The Sales and Service Departments have always gone above and beyond to insure that I was happy with their work. The Service Department was extremely helpful when I had an issue with my engine about a month ago. They worked with me until we had the issue resolved.
In the Sales Department John Zensen was amazing! He made sure every detail was taken care of for us.
We would highly recommend Jim Butler as a place for sales and service!!!!

Just an awesome place to go get your car oil change tire rotation donuts and coffee what a great place

I needed somewhere to take my 1990 Corvette that I could trust with it to replace the water pump. Friend recommended Butler as he takes his Corvette there. Kim Hausmann was my service advisor and was amazing. Got me in quickly, assured me my car would be cared for and called with updates. The mechanic was obviously skillful and careful. And it was done at a fair price.

Zack and Chris were excellent. I gave them an idea what we were looking for and they had everything ready to roll. Easiest car burying experience I've ever had and we gave them some challenges. Great job! Jim Butler crew

Brian Ries was fantastic to work with! He listened to what I wanted in my Equinox & found the perfect one for me. There was no pressure & actually what I had been dreading & putting off for months, was a very pleasant car buying experience! I have & will continue to highly recommend Jim Butler Chevrolet & if anyone is fortunate enough to get Brian as their sales person, they will not be disappointed

First off, I'm NOT an easy buyer of vehicles, and I do my research and due diligence before I set foot into a showroom. Color me suspicious when I see advertised prices way below the competition. My first contact was with Jen Moyer in internet sales. She set the tone of my experience by stating she was so confident I would buy from them, that she would fill up my gas tank for taking the time to come to Fenton and give them the opportunity for my business. That was a good sign! I actually made two trips to the dealership, and purchased on the 2nd trip. I want to acknowledge Patrick Piper (new car manager) for getting me the vehicle on his lot that I wanted. My salesman Mike Marshall listened to my needs and made some great suggestions. Alex Cox (another sales manager) got the deal done. I live and work in Memphis, TN; and have shopped many dealers. I can attest their slogan is right: they will do the deals the other guys won't! It was worth it to just give them a chance.

Great service. Friendly, qualified staff. Care and concern for the customer. Clean, comfortable waiting area.

Took my car to get the side light fixed cause I bought it like that and they waited for the part went to get the car to find this damage on it. They said it was like this before but i don't know how when as you can see there is no scratch on the mirror nothing can cause this damage other than someone working on it not even blind side warning works and it worked before I got there and they're trying to convince me it was there before. Now they don't want to fix what they broke.
Edit: I tried calling to come in but they wouldn't call back to schedule something with me to see it this is what I got.. on the pic. They said this is clear lol. Went up there on Saturday only assistant manager worked said I understand but I cant help you. ALWAYS take pictures of your car before going here...

Very professional and easy to work with. Eager to please the customer.

Very pleased with Scott Johnson, Stacey Thornton, and Mike Marshall!

Great place to do business. With a friendly helpful staff this is by far the best car buying experience I've ever had.

John was an amazing salesman. He found the perfect car for me and my family. Everyone was very friendly and helpful.

This is the fourth vehicle that I have purchased from Jim Butler. This isn't to be said lightly. Every single time has been an absolute pleasure to deal with this team. My salesman Casey was fantastic. The entire team does Jim Butler and Chevy proud. Thank you for a wonderful experience once again.

I am very impressed with how well oiled the business runs and how smooth my experience was at Jim Butler Chevrolet. Mike H. served us with honest and straight forward service. I emailed ahead of time my loan application, was pre-approved the same day, scheduled an appointment the next day and drove out of the there with a better deal than I had planned. I am so happy with my service that my husband is purchasing his vehicle from them this week. Highly recommended!!!

Everyone was great through the whole sales experience.

Tony and chris were top notch. Tony had more patience with me trying to make up my mind on which vehicle I was wanting. You need a new or even newish car or truck go to Jim Butler

Thank you for matching Competitors Transmission Flush price.

Very satisfied with the service that I received. They had the exact truck that I was looking for, and were able to add all the accessories that I wanted.

Took my car in for recall, oil change, and tire rotation. Booked appt online, felt that was pretty easy. Dropped car off day of service. Car was ready sooner than they said by an hour. Have taken the car to the service dept everytime service was due since the day it was driven off the Jim Butler lot in 2012. Sometimes, the service dept seems overly booked but I have always been happy with their service as and even used their shuttle service in the past. However, they keep wanting to buy my car back. Something about condition and mileage. :) 30,000 on a 2012 Malibu. Keep up the good work!

Great service. Great employees. Great deals on new cars

I bought my first vehicle at Jim Butler Chevrolet in December of 2014. From beginning to end, my car purchasing experience was fantastic. My salesman, Heath, was helpful in guiding me to purchase a car that suited my needs for a great price. I never felt pressured or deceived at all; rather, the staff at Jim Butler were honest and supportive. The technology specialists were helpful and available to answer all of my questions about Onstar and other technology features. After two years, my vehicle is still in great shape largely due to the excellent care by the Jim Butler service center. I highly recommend Jim Butler Chevrolet for both purchasing and servicing a vehicle.

I wanted to thank you for correcting the mishap we had, i know things get busy and not forgotten. I do want you to know this will be going to 2 Charities. Feed My People and the other is Lighthouse of Hopeful Hearts. Class act business to follow up both the salesman and dealership.

Great service thanks u Shannon in parts department!

I needed a couple of obscure parts for my friend's 1995 Geo Prizm. Ordering of these parts couldn't have been simpler. Delivery was great, too-- got them ahead of promised delivery date!

I am always taken care of by Kim Hauseman and everyone at Jim Butler.. Recommend it to my friends thank you . sincerely. Susan Jacobs

A buying experience I'd do again. Saw an ad with great price for 2017 Colorado. By the time I talked to them it had sold. They honored the price on different vehicle. Great truck/great price.

I had to take my car to get serviced here and everyone was so nice and helpful! Doug did a great job of keeping in constant communication with me throughout the process while we dealt with some back and forth with the warranty company, the dealership I purchased my car from, etc. Overall was a stressful experience but at no fault to the Jim Butler crew, they made the experience way more bearable. I forgot the name of the gentleman who drove me to work the day I dropped my car off but he was extremely kind and full of cool stories. The fact that they offered to take me all the way to work that day was an unexpected kind gesture and helped me save money on getting an Uber/rental car. They were very transparent about the costs and I would recommend them to any Chevy owner.

I have been buying cars from Jim Butler Chevrolet since the mid 90s. It has always been a great buying experience with follow up after the sale.

When it needs service, they fix it right.

When I wreck it, they repair it like new.

What more could you ask for from a dealer?

bill

Was there 3 times, first time place was very busy, waited over your before I left. So return the next night at salesman's request,test drive 2 cars only wait 45 minutes to have to find someone to give the keys to. Only then does the the sales person return and apologize and to say it is to late go proceed. so I told him I would return the next day. We did with my sister, sale men seen me. Said he be with me soon.so we waited a hour to just leave. Did purchase new car with another deal. Very sad by how we were treated. Tammie Haynes

You have an amazing staff working for you at the Gravois Bluff location in Fenton me and my husband went there one year ago purchase our first vehicle we felt like we were treated like family that's how good the experience was buying our first car 3 days ago we decided to purchase another vehicle I gave Kim a call talk to her about purchasing another vehicle she said come on down we will take care of you we came down and we purchased another vehicle and we had the experience to work with Kim again Mike Tyler and Eric and Connor they all worked amazing deals with us for us to get the second vehicle we couldn't ask for a better team of employees then what we had we have been informing our family and friends to come and see Jim Butler the whole staff of employees cuz there is no dealership that can welcome you like they have us my husband and I would like to think Jim Butler Chevrolet very much on our purchase of two vehicles and all the staff everyone at Jim Butler thank you all so much

Didn t think I would be able to get a Chevy Camaro, but thanks to Zack Knotts for the huge help! Jim Butler is a great place to go!! Only issue I had was waiting for my car to be cleaned... it took over a hour and a half. Definitely recommend them!

I will be adding editing and adding to this review so please stay tuned.

John Zensen and the guys at Butler were absolutely amazing. I came in with some ideas from other dealers that definitely was not in my favor. John told me from the get go he wanted to do what was best for me if I gave him a shot. Wow did they. Gave me an awesome price on my Trade In, improved my interest rate from the other dealers and my payment went down $125 a month had I gone with them. I will definitely never be buying a car from anyone else but Butler from here on out. Best experience I have ever had by far.

We just bought our first newer car from Jim Butler. (a 2018 that had been a loaner, only 3600 miles) Our sales rep Brian Ries did an amazing job. We had bought used vehicles before from 2 other dealers in the area, and they were very bad experiences. We were very leery buying another car from any dealer, but he was very good and assured us all would be ok. The experience was good, and I fully recommend Jim Butler and Brian.

Great people, and make the car buying experience a pleasure! If you want good service and honesty. Shop at Jim Butler Chevrolet!

John Z is the man to see if you are looking for a vehicle of any sort. He makes the experience quick and easy, and will ensure you receive the best deal. My family has purchased multiple cars at this specific dealership and each and every time the dealership has gone above and beyond for us. The manager at this location is also top notch you ll see him frequent the sales floor to ensure all customers are receiving his level of care that he instills in all of his employees. I wouldn t buy from any other dealership in St Louis!

This place is a #1 Chevy dealer in this state of Missouri. Their commercial is very true.

Very satisfied with my vehicle purchase from this establishment.

Was on my way through the area in my vette when I got prompted for an oil change. Came in early on a Saturday and while there was a bit of a wait, the time they quoted me was accurate. Service waiting area is well appointed with complimentary water and donuts for the early birds.

Professional in and out service without any pushy service sales, which is always appreciated.

Let's just say,I'm not pleased with the results I got from them today.

I spoke with Dave Konieczny. He kindly asked me if I would be able to leave my car possibly overnight going into the next day as I had a lot of work that needed to be done on my vehicle. I said sure. Three hours later he called me up and said my vehicle is ready to go. I was like huh? ok.. He said he put two mechanics on my car and knocked out everything all at once. I was thinking, man this guy is awesome. You are lucky to have him in your service department. He is very calm and has the ability to explain what exactly is going on with your car. He speaks with respect and breaks the mechanical language in layman's terms. I am only going to talk/do business with him every time I come in. His experience is widely known in St. Louis and I would highly recommend you make him one of your service managers. The bridge to communication in the auto service arena begins with having the ability to answer questions the customer may have.. in a friendly, positive, easy going manner. If you can show that you care about the customer like Dave does, then everything else comes natural. Being accessible, offering solutions, and building relationships is Dave's core ingredients. Thanks Dave for being professional.

Great job as always! Very reliable and safe ... And very informative apon teaching others about their new vehicles.

Every one was super efficient and friendly. I had bought my Cruze from another dealership but they are not convenient to where I live and can take weeks just to get an appt for a LOF.

I needed my 24-month maintenance check, a LOF, a repair to my window seal and a recall I did not know about it. They got me in the day after I called! Although I requested a shuttle, they automatically put me in a loaner car instead.

The work was done much sooner than quoted which was great since I am a single mom with three kids!

Ms. Kayla Merrick, my service assistant, went above and beyond good service (or I just am not used to what good customer service should be ;-) ). I will definitely be getting my car serviced at Jim Butler Chevrolet going forward!

It was a great experience first time buying a car from Jim Butler, Scott did a good job.

A very long day made well worth it. Tony was great, and the service team was the friendliest we've ever encountered. Thanks to Eric for moving things along to get me the truck I needed. This is our second vehicle from JB, and it certainly won't be our last.

Staff was very friendly. Got a better deal than 4 other Chevy dealers.

All around great customer service! Lawrence os who I worked with great salesman ever!

It was awesome & every person was really professional.Would recommend to anyone,thanks on job well done & trusted....!!!

John was superb! He was knowledgeable, professional, & courteous. John was patient answered all our questions to our satisfaction. Very very pleased with the exceptional service & deal. Thank you thank you thank you. Exceptional.

Salesman Fuzz was impressive with his customer service. He showed enthusiasm and a true willingness to assist. His attitude was positive and energized and a true demonstration of genuineness. Fuzz is an outstanding representative of your company and he epitomizes how other salesmen should emulate his character.
James

As a first time car buyer my experience with Jim Butler was great! Rian was the best sales person I could have asked for! Such a smooth easy experience. Cheap prices too

Great place to buy a truck, very helpful.
Excellent dealer

First-time car buyer here. Robert was amazing! If you are car shopping, GO HERE. Not only did a get a great price for a great car, but the experience was simple and overall great!

Wonderful car buying experience, no pressure. Sales people well informed and helpful.

Brett was professional and knowledgeable. He was polite and extremely courteous.. I asked several questions and he knew everything about the High Country.. Brett ensured everything was taken care of BEFORE I arrived, which made my time less.

Brett is awesome..

I wasn't very happy about the customer service I am not going back there no more

We were treated well, everything was explained fully, and we got the vehicle we wanted! I can happy with our experience. Our salesman Mike Gray was personable, honest, and friendly. I felt like we could trust him and have a real conversation. (As opposed to shmoozee people you encounter at other places). Chris in accounting was helpful with the financial side of things, he got us a better interest rate then the other dealership we checked out. All and all it was a great experience. I could not be more happy with our Equinox.

Great Service! Tony Palmer my preowned salesman, was very knowledgeable. He answered all my questions and helped me learn all the aspects of my 2014 Chevy Cruz. The finance officer was able to find me the best deal for my financing.

It was a very friendly environment. The staff was very attentive Brian S. at the Fenton, MO location on Gravois Bluff Plaza was the best quick effecient and attentive. He took my wish list and made my dream come true.

Always come here to get my oil changed. Wonderful staff!!

The guy that waited on me gave me the impression that he really hated his job. Made me wonder why am I buying parts here. Really hope this part fixes my car if not I might just buy the next parts at a different place.

Our buying experience was quick and painless. Our sales person, "Fuzz", was laid back and he made our decisions easy. Our finance officer, Mike, really helped explain all of our options. He was very patient with us as we changed our minds multiple times. Quite possibly the best experience I've had buying a vehicle.

Go see Brian Steinlage! He was amazing listened and did not haggle like normal sales man. Absolutely the best service I have ever had!!! Recommend them to everyone!

Was taken care of right away. The first oil change was complimentary. They service person looked at the car. Asked if I had any questions or concerns. Gave an estimated time of completion. When it was done they came, took me to the cashier to get my keys and to check out. No charge! Client Steve Tillman.

I brought my 2018 malibu in for servicing and Mike Johnson was my consultant and his friendly professional attitude won me over he's on point and a expert in his field .
Thanx Mike your the best
Bobby caldwell

Service did an amazing job on a shift issue with my 17 Malibu. I highly recommend using Jim Butler Chevrolet.
My wife also purchased her Malibu from Jim Butler. Chance Khun did an outstanding Job. Thank you Jim Butler Chevrolet.

Scott Johnson was my salesman. He did an excellent job. I hate the entire car buying experience, yet Scott made it relaxing and almost enjoyable! The next vehicle I buy will be from Jim Butler Chevrolet! Thanks again!

Always Great People to work with! I have Never had a Issue with Sale s or Service.

I recently purchased a new vehicle from Trent Degonia and Rick Regan. Rick and Trent were wonderful to work with. I was not sure if I would be purchasing a new car or certified used car; therefore, both Trent and Rick worked with my to find the perfect car. My new Cruze has everything I wanted: great gas mileage, advanced technological components, and a fantastic monthly payment. Rick and Trent listened to my needs (size, gas mileage, monthly allowance) and ensured I drove off the lot with a vehicle that I love. I've purchased three cars from Jim Butler and will continue to do business with them for all my vehicle purchases! When you go in, ask for Trent (new cars) or Rick (used cars)!

HEY!! If youre in the market for a new vehicle. And youre looking for the best bait and switch deal in town. The Jim Butler Chevy is the place for you!!!
Went in to buy a new truck. Talked to a salesman and explained to him the truck i would like. He typed it all in the locator system they have.
"I found the truck you want!! Exactly!! Now lets work out a price."
"Ok. Sounds good. Lets work out a price"
We sit and talk. And eventually come to a agreement on the price of the truck.
He says to me....
"OK. We have a price. Now we're good in the price? You agree to that price, right? Thats the price you agreed to! We have a price, right?"
With a quizzical look, i say to him...
"Yes. We have agreed on a price of the truck that i want, and that you found."
He says....
"Ok. All i need from you, is a deposit so i can secure the truck and get it here."
I say OK. And proceed to write him a check for $5000.00, which would be my depostit/down payment.
The salesman, in a manner very reminiscent of a crack head, snatches the check out of my hand and says....
"Ok!! So we agreed on a price, right??!!
You agreed to the price!!!"
Again. A say yes, i agreed on the price of the truck i wanted and the one you located.
Then, without a phone call, talking to his supervisor, nothing, he tells me, and i quote, i have been through this entire review, he says to me....
"Yeah, well, i might not be able to get that exact truck. But you agreed to the price!!!! We're locked in on a price!!!"
At that moment, i KNEW his plan was to get me a lesser vehicle than what i asked for, and make me pay the price based on the vehicle that i originally wanted. Which was LOADED.
Then i spent the next 20 minutes trying to get my money back, since i had signed nothing and was not bound to any deal. Finally, i raised Hell, and the sales manager came out and i told him what was going on and that i wanted my money back, and i was not doing business with them. He looked at me with the "I JUST GOT BUSTED!" look on his face, then gave me my money back.
So, if you are looking to get scammed out of a few thousand dollars, thus is the place for you