Mike Stevens Review of Honda of Seattle
Summary of our last 3 service experiences:
Summary of our last 3 service experiences:
1. Yesterday took our "as-new" 2015 Accord in for an oil change. Vehicle has less than 12K miles and runs perfectly. Service dept. suggested we authorize them to dis-assemble the brakes to inspect and lubricate "as a precaution", and at our expense. We declined. Got the car back with a report that it runs perfectly, needs nothing.
2. Called to ask about a tune-up for our 2004 CRV, which has 215K miles, but also runs fine. Was inquiring about cost, and which services would be included. Told over the phone by service rep that they recommended replacing the head gasket as a precaution.
3. Took our 2004 4-runner in for detailing. Has 112K miles and is pristine. Was told that, due to a minor (ie not dripping) oil leak, they recommended having the engine dis-assembled (due to poor access) and a gasket replaced, which they quoted at $2,600 + tax. Car uses no oil between changes and runs perfectly. Declined, hand-snugged 2 bolts where leaking. Car continues to run perfectly with no oil leak or use
Conclusion: They seem to do good work, but they consistently use service specials as an opportunity to churn for expensive work which is not indicated or needed. In reading through the reviews this seems to be a consistent business practice of theirs. Who has heard of tearing down the brakes on a new car "as a precaution"??? I wonder how many folks waste their hard-earned money for these unnecessary items because Honda of Seattle talks them into it? I don't like this kind of business practice. RESPONSE TO OWNER'S REPLY BELOW: I'm looking at the printed quote for $2,600 for preventative gasket replacement on the 4 Runner right now. The other items aren't in my documentation because I refused to have the work performed as it was not necessary. Dis-assemble the brakes on a brand new car (under 15K miles)??? Funny how many of your other customers post similar reviews, describing expensive service recommendations on the heels of routine maintenance? I'm happy to pay for dealer service for necessary maintenance and repairs, but don't like being gamed.
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