Hardin Memorial Health Review

wait times are a joke. I sat in the waiting room for 3 hours when I asked how much longer it would be I was told they didn't know I'd just have to wait. They kept calling the same people who had already been seen and left and ignoring the rest who were waiting to actually be seen.

Great experiences in the birthplace for labor and delivery of both our children in November 2017 and January 2019.

I was in the ER twice. First day Sunday. First time I was given a plastic pillow with no pillowcase. The girl that brought it to me, because I didn t have a pillow at all in my room, said she didn t know where they kept the linen an walked away. ?????? Excuse me??? I had to ask for a blanket and if you want to call it a sheet that covered the bed that was pushing it. I had been throwing up since Friday. They did their tests. Ruled things out. Gave me meds that DID NOT HELP, told me to stay hydrated and follow up with my Primary Care. I was handed papers and told to take a right out of my room. No wheelchair NOTHING!!!! I WAS PLACED WITH NON COVID SYMPTOM PATIENTS THE FIRST TIME!! I DIDN T MEET CRITERIA FOR COVID!

Tuesday. Second visit. SAME EXACT SYMPTOMS AND I WAS PLACED WITH COVID SYMPTOM PATIENTS!!! I MET CRITERIA FOR COVID!! How?! Two days ago I didn t. Same symptoms!!!!! I brought my own pillow this time. Good thing. They had NO PILLOWS!!!! NO PILLOWS!!!! Now, I know the meds they gave me did not work. I asked for something else. The APRN told me they had protocol of meds they had to give before they could give me anything else. Well we did that protocol Sunday. Those meds didn t work. Let s skip to the ones that I haven t had yet. They wouldn t do that. So, I was given rounds of meds we already knew didn t work because they want to make money. Give me another reason. It wasn t for the benefit of the patient. Once again they tell me to stay hydrated and see my Primary Care. They gave me Prilosec. Once again I was left to find my way out of the ER alone, no assistance. No wheelchair. NOTHING!!!!!!!! I had to get myself out. Baptist Health is a joke. They are in to make money not patient care. I will drive to Louisville or Bowling Green before I ever go back.

I went in on the night of February 11th to the 12th (being discharged on the 12th) I had a Cardiac Catheterization. (With stents) I was in my recovery room at 3pm. Dinner was suppose to be served at 6pm. Never got a meal, I called my Nurse More

Suing this hospital very soon! Very angry with rude so called doctor "Jennifer" had the audacity to say there was nothing wrong with my 10 month old son and was tom "oh well, are you sure he isn't constipated?" He was having seizures! A 10 month old!!! Then when i tried getting a few videos of him having them, I showed her 3 videos of him actual ly having the seizures, she throws her hand in my face and says "well what are you showing me?" "I don't see anything but movement" THEN... They tried putting an IV in him, they were hurting him... Using the wrong needle, damaging his vein! They again tried. It hurt seeing our baby scream like that! Not knowing that they were using the wrong needle. After over 7 hours of waiting our son was finally transfered to Norton children hospital. They were great with him there. Took very good Care of him... But were very angry because they saw the wrong needles used in our sons arm. They were disappointed that the hospital didn't know what they were doing! Our son now has a bruised Hand/ wrist... and as parents we feel bad, we are hurt that a doctor/ nurse we are supposed to trust hurt our baby, and didnt even care that she was rude towards us...

This was the worst hospital experience to date. After a four and a half hour wait, I was taken into the second "waiting room." This was a 6' x 8' closet with 3 chairs and a side table enclosed in a curtain. In this "waiting/exam" room there was a hole in the wall, and blood on the chair that i was sitting in. Unfortunately I did not notice the blood until after sitting in the room for about two hours. The staff was very nice, and apologetic, but this could not make up for the lack of timely service. While I was in this room, I overheard very personal and private details about several people's medical history. I found this to be very disrespectful to all involved. I sat in this room for a total of 4 and half hours as well, only being checked on about every 60 - 75 min. In all my stay was over nine hours, yet my treatment consisted only of an IV bag of saline, a few doses of medicine and a CT scan that took approximately 10 minutes. I gave it two stars simply due to the fact that the staff was in fact very friendly. I would not recommend this hospital to anyone. I will drive to Louisville next time, since we no longer have an ER on Fort Knox.

This has got to be the worst, and most rude staff I've ever seen...I went through the er for a neck injury after 2 hours and watching 14 people ranging from a simple bloody noise a broke finger and many more minor injuries go before me..I left went to a different er. There I found out my injury was severe enough for immediate surgery..ALL I CAN SAY IS WOW.

They are also great!The best of care,staff and nurses are always helpful.They have turned out to be a wonderful hospital.I would pick this one above all.

I got my blood drawn and they did a great job. I highly recommend them.

Came in the ambulance. Waited in the waiting room for 3 hours. Finally got in a room. Ordered testing. Waited 3 more hours before I finally went off about results, I guess they forgot. Was told everything seemed normal. Now they want urine after a 7 hour wait and some pain meds to keep me quiet I left. IF YOU CAN GO ANYWHERE ELSE OR WAIT IT OUT PLEASE TAKE YOUR CHANCES!!!

My mom is in HMH on 2nd floor ICU and I have to say the best experience I have had with nurses doctors and staff very polite the nurses are awsome and have treated my mom with up most respect I would recommend this hospital very highly I thank all the staff for taking care of my mom and all the kind words you have and all the smiles

Have had many horrible experiences through the years... Waiting 6hrs just for a room, 4 more hrs to even see a nurse, and on some occasions, never even seeing a doctor! I had also been misdiagnosed on 3 separate occasions... The most frightening experience was with my son, who was only 5 at the time, and a fever so high that the thermometer read 148 or err. At sign in, the nurse read it at 151... After an hour of waiting, I spoke with the woman at the front desk and she told me it could be hours more because he had a "low grade" fever!! With the wait time never faster than an hour, it's worth the 45 min drive to Louisvilles ER instead! At least you'll get a correct diagnosis and treatment!

Great place if you want to kill time somewhere come spend a couple hours waiting to be seen by uncoordinated doctors also a great place to find a medical malpractice overall if you live near or close you might as well just head to Louisville it'll take less time there

The worst so called emergency room, if it's a real emergency you will die in the waiting room the doctors office sent my husband for severe pain from his neck down his back and into his hips because they thought he could get tests faster in an emergency room than the doctors office to be able to ease his pain because it was so bad after 5 hours of sitting in the waiting room and no end to the wait in sight we left to find an emergency room that might help. I absolutely don't recommend this place of you have an emergency.

Honestly think they do there best. But usually it's not enough.

This place is forever horrible. A family friend s friend s husband was told by them had a bruised rib. He was taken to UofL hospital and turned out to have internal bleeding from the spleen. Luckily he is fine now. But such shame to Hardin Memeorial. Youre trying to kill your patient. You deserve to NEVER be paid for your failed practice. You meed to be shut down or under new mangement by someone that wants to help people. Not kill them. They also ripoff payments you ll get charge for things you never get done or appointments didnt know had and have to pay it anyways. Such a trash of hospital. Too many lives lost cause this place. DO NOT GO TO HMH.

Hospital of last resort.

They offer fentanyl as the first option for pain management.... no wonder KY has an opioid problem.

Using the call button from a hospital bed will connect you to someone at the nurse desk, which would be great if they followed through with actually fulfilling your request like turning off a beeping IV infuser. Thankfully somebody will happen to walk in two hours later so that's nice.
Of course, when you are managing a persistent fever and high resting heart rate due to an infection it would be nice if it didn't take 2 hours to get a dose of medicine to prevent your fever from spiking to 104 degrees.

You also get to explain to every new nurse or doctor what the last one was treating you with because nobody seems to read the treatment notes. This compounds the issues with getting basic medications.

But hey it's central Kentucky.

Went in with chest pains, waited over two hours and still nothing was done!

Maybe three out of the dozens of people I ve dealt with here were kind or even human like at all with their interactions. Some of the rudest faces and remarks and definitely the smallest effort was given during our two separate visits to the ER. Never again.

Worst Hopsital I've ever been to in my entire life! The waiting to be seen is not even as bad as the nurses treating us. They are very rude! Tammy Caudill, APRN is who I saw today she very quickly glanced at my child and then diagnosed her she didn't go into depth with looking at her.. just because they are "busy" look I'm sorry that you have a lot of patients but when you come to look at my child all your focus should be on my child not on who your going to see next and trying to get us out like weeds ... I told her what has been going on with my child and she popped back with an attitude to not only me but my husband! Now going to Louisville hospital to get my baby seen by a better person! Never will I go here again!

Like everyone else has said... go to Louisville. I am at this moment going on 4 hours me and my fiance has been waiting for surgery.A SCHEDULED SURGERY. My fiance even gave up his 9am spot for a child and we assume he would be next but no hes the last one to get surgery now. Only 2 surgeons are working. This place is a joke.

EDIT it's been now 6 hours and hes in surgery finally

I'm one of the unfortunate military people that have been forced off Ft. Knox.. to this laughable excuse for a place of care, do no harm, and bedside manner. If they have a SOP for check in it changes per visit. , the admissions personnel are rude , crass ans obnoxious.. I had the unfortunate incident of having surgery there a few days ago. I would suggest if you dont like your job, change it. Ive had plenty of surgeries throughout my career and been in many hospitals visiting families, soldiers etc and this is unquestionably the worst hospital ive ever walked into in the United States and overseas. I understand people have bad days. But maybe HMH doesn't like the military? I was treated as a burden not a patient. Then only ones the were amazing were the recovery staff who were amazing. Upon returning to my room.. and a bit the nurse asked what my pain level was. I ask her some questions and told her they had giving me something downstairs so i dont know how long ago it was. She basically stated well you're gonna have pain you had surgery, is it like a 7, 8 ,9 .. i was infuriated.. i was like ty captain obvious i realize i had a procedure so you're telling me or trying to make me feel bad if i am hurting. So whats Hardins sop on giving pain meds and being sarcastic.. i mean 3/4 are on this or that.. . So then it was the you urinated you can leave.. im was like um you got someplace to be.. or is it your smoke break or do you need to be rude to another service member. I would never have another procedure, i would encourage ALL military personnel that were forced of Fort Knox to ensure your Primary has privileges at Norton, Lville etc.. ( also Baptist owns hmh) you can change your provider by calling humana tricare.. oh.. i didn't even mention the guy they released from the the ER that coded in the parking lot...
And i dont know whose giving this hospital good reviews, obviously friends or family of employees... lol...

Words that describe my most recent experience at HMH: shameful, ridiculous, insulting and deplorable.

I had a referral from Care First for symptoms of sudden onset hypertension--having never had high blood pressure in my life-- and with dizziness, nausea, and severe abdominal pains. My referral was to the emergency department of the hospital to get further testing which should've included an EKG as recommended by the nurse practitioner at Care First. Yet, after giving blood and urine I was shoved off into the waiting room for over five hours-- I ask you, HMH, what kind of emergency needs to wait for over FIVE godforsaken hours?! I arrived at approximately noon today, having not eaten since 9am and got squeamish when they took my blood, yet was told I couldn't eat or drink a thing until I was examined. I waited and waited and waited, then after three hours they retook my vitals-- and claimed I'd only been there for two hours, but trust me I was keeping watch of the time. I waited a total of five hours for what was an emergency situation for which I had a referral from THEIR so-called "Urgent" Care Center on Ring Road.

Bottom line: I left the hospital having received absolutely NO medical care in the five hours I was in wait and having NO clue what was wrong with me in the first place. I left irritated and hungry, telling the receptionist that the facility had better NOT charge me a red cent for their LACK of care because I AM NOT PAYING FOR THEIR NEGLIGENCE. Not that they didn't already suck $100 out of my wallet from my visit to Care First, which was fruitless.

TLDR: if you're having an emergency, dying or having a baby, drive all the way to Louisville or Taylor County because you'll get there, be tended to, and on your commute back home WAY before you'll so much as get any services from HMH. They'll let you die in the waiting room, they don't care-- those people are there for one thing: a paycheck. They get paid by the hour, not per patient. Their motto plastered on the wall claiming that they're "God's servants" is nothing but a cruel, sick joke. It's beyond insulting. TAKE IT DOWN.

Never again, HMH, NEVER AGAIN-- if I'm gonna die I'd rather keel over in my own home than in your hellhole of a waiting room. Good luck paying for your expensive remodel-- which MY stepdad wasted over two years of backbreaking labor to build-- when you're so negligent that you can't keep patients.

Ive been in the emergency waiting room with my dad whos in alot of pain for 6hours now!!! Still havent been seen by a doctor

Went in at 3 am sick enough to require surgery. Had a long wait time in the ER room and that s my only complaint. There was one doctor on duty who was dealing with a trauma. I completely understand why i was not seen right away. They really need two doctors for instances like this. The nursing staff on the other hand was awesome. Checking in and bring me something for the pain.

At 7 am Doctor Bell came in and things started rolling. If you get this man put all your fears to rest he is quick thorough and i felt like i was talking to a family member not a doctor. Doctor Bell called in Doctor Harmon and again an amazing doctor and surgeon. Treated me like a friend not a patient. Excellent in every way!

My surgery was not major but had to be done and it s the first time i have ever been to surgery for anything, so i had was quite frankly terrified at first. After dealing with those two doctors i would go back in a heartbeat if i had to. The recovery staff did an excellent job!

Thank You!

Worst hospital ever. It shouldn t take over 12 hours to see a doctor. It shouldn t take that long for blood work when the lab is there in the hospital. My boyfriend had a fever of over 103 and it would go down a little and then spike right back up. It took them over 15 hours to start an I. V. when he needed fluids and obviously something better then oral medication for a fever and also pain medication which wasn t giving till after they final gave him an iv. And then they give medication that isn t even needed to mess him up even worse then when he went in. And the food was terrible. I ve been to a few bad hospitals by this was by far the worse one I ve ever seen!! If it wasn t for them telling him it would kill him to go to another hospital he would of left. But after telling him that they just let him sit there for hours while they did nothing for him. Thank the good Lord above that he didn t die from that terrible place!!

My surgery went on flawlessly and the staff was excellent and taking care of my needs and we're sweet and kind!!

Thank you to ER technicians and doctors, who I relied on to document physical and mental symptoms from previous & medical.
Baptist observed what I was currently experiencing in Brandenburg, Kentucky.
Tap my name at the top of this page, and see just what this means to me.

Was very impressed with Hardin. Was there 5 years ago for surgery and a week ago to give birth to my 2nd son and my husband and I LOVED them. Didn't meet a staff member who wasn't nice and so willing to help out, even going back for blood work a few days ago. Yes, we had to wait about 30 minutes before being seen, but people need to realize they're not the only person there. It's a hospital, I've also had to call back a few times and never had an issue with getting anyone and again, just as friendly as in person. So much better than Flaget, Baptist or UofL. I refuse to go back to any of those hospitals. Hardin is also the cleanest hospital I've been in. Just overall a great hospital.

I took my daughter there. For a serious matter . Waited over 5 hours and I'm sure some people have waited even longer. I'm truely ashamed to call this place a hospital. It's a joke. No one come to check on anyone who been waiting a long time.the people in front couldn't answer none of my questions. They need more people, nurses and doctors there. I even went as far as going to Louisville hospital. Took me an hr to drive there . Waited about an jr and a half and she was seen , treated and release. Hmh was nasty there was a lot of trash in the waiting room. The floors looked like they don't get wash that much. Bath room was the worse,i refused to use it. I had to go to the speedway to use the bathroom. I can't believe they can keep building on to it but yet can't fix the problems that are already there.

Same Day Surgery Team was outstanding! From check-in to discharge, the entire staff was helpful, courteous and efficient. Thank you!

Emergency services are a JOKE. 2+ hours and never even made it to registry. People that where there when we got there were still waiting on registry. It got to the point where we just left. If you go there and aren't spewing blood don't expect anything fast or emergant.

This place is a dump. The person i brought cant breath and she feels like shes choking. And this place rather help people with headches than us. And they dont even wanna give us on oxygen tank or nothing to help us. Now i see it was a mistake coming here. I shouldve gone to louisville instead. Never coming to this place again

Wait times are ridiculous, the staff is rude, they don t listen to a word you say and make you feel crazy for your symptoms. Left this hospital being told nothing was wrong and ended up in another hospital the next day with an emergency surgery and a long hospital stay that HMH missed. I tried it one more time hoping after Baptist took over that it would be better and if it s even possible it is worse. No one seems to have a clue what they are doing here, definitely recommend to go to Louisville.

I only have wonderful things to say about Hardin Memorial Hospital. My husband was brought there after suffering a cardiac arrest. From what I was told, he was a code blue and in grave condition. The ER staff treated him with care and dignity and stabilized him so a heart catheterization could be done. Dr. Mehta
and the Catheterization team, placed stents in an artery that was 100% blocked and found other blockages as well to be done at a later date. Dr. Cundiff and the Critical Care team was amazing while taking care of him. They were very professional, but at the same time, making sure he was treated with kindness and respect. Every time something was done, no matter how small, they explained to me what it was, why it was done, and how it would help him improve. When he was moved to PCU, the level of care never dropped. The staff there was awesome and never wavered in his care. All the while, from the ER, Critical Care and PCU, they not only took care of him, but there to support me as well. Whenever they saw me, they asked if I was ok, if I needed anything, or were just there for a smile, hug or word of encouragement . In my opinion, Hardin Memorial Hospital, along with other Angel's outside of the hospital, saved his life. I would never hesitate to go there for any emergency or procedure.

Kim Miller
Elizabethtown, KY

As our local hospital, we have to go here for ER situations. Every visit in the past 2 years has been awful. The wait is always over 2 hours, even with my infant vomiting or with myself having syncope and chest pains. They then says it's anxiety or a cold, when a follow up with a cardiologist says heart value issues! Get somebody to drive you to Louisville, this place will get you killed!

I recently gave birth here, and while the experiences I've had in the emergency room were far, far worse, my stay in labor and delivery was not much better. Out of the 16 different nurses I had tending to me and my child, only 3 of them were genuinely caring. Dora, Alicia, Marla. They took the best care, and made sure I was well taken care of. I was admitted on monday, delivered and moved to the recovery room on Tuesday. The thermostat was not working, the room remained cold even though I turned it up to 85. Tuesday morning & evening, Wednesday morning & evening, Thursday morning both I and my boyfriend made requests to have it fixed as we had a brand new baby in there! It was never fixed. This hospital sucks, and if I knew I could have, I would have gone to Louisville

I just want to let the community know that I've had to be here an uncountable amount of times and numerous hospitalizations, latest in Jan 16 2018 . Where I was in the emergency room, left by a nurse to get a phone call saying she would come back, I was left in a bed of urine! She never came back! A friend was with me who just happened to be there with her mother when she died last. So she cleaned me and my bed up! And then I got to the floor, it took several hours to get anything for pain beforehand in ER, and took 3x longer for them to do any pain control, then Dr wasn't getting back to nurses they said ( blame game). Nurse who did my intake on floor I told I immediately wanted to talk to Hsptl nursing admin on duty, she said she'd get her... Next time I see her I think she's got that person- nope, is shift change giving report! I had had the entire stay there like that... everytime even asked for patient rep. They never came either so instead i was told i could call a number... are u kidding me?! I've been humiliated, inhumanely treated, disgraced, put into tears and will never forget this.. to add to being sick all at where i was spose to be to get treated to get better! I decided that even after they said I needed to stay another day it was truly in my BEST INTEREST to go home and take my chances. And even as a critical health patient I am sick and reluctant to seek healthcare because of the final hospitalization. There had been many others similar but this one took the cake. I'm done. If you love someone stay with them while they are there and demand they get treated with dignity, respect, humanely and seriously.

Nurses will give you a strange look then walk away if you ask for any form of assistance. In the six hours we were here, we were seen by five nurses in the first two hours then nothing for three hours.
Never saw an actual MD only nurses.

The entire staff is proficient, empathetic, kind, perfect. Dr. Popovich was just wonderful in explaining where I am at with my disease. He is down to earth and speaks in layman's terms. I loved my doctor!!!! From entering the emergency room through the entire process, these are professionals at every turn. Thank you.

My husband was treated this morning in the ER for a laceration. He was in and out within a hour stitches and all. He was treated very professionally. Very impressed!

I took my wife here for pain in her ankle after falling on our stairs. The staff was completely rude. Acted as if the sick patients were a burden. We signed in a little after 10P.M and sat in the waiting room for about 5 hours before getting a room. ( they were not very busy at all in the waiting room or in the back). She sat in pain for hours. We watched people come and go and we still sat in the waiting room in pee stained chairs. When they finally got her back to the room after 6 hours we noticed the dirty blood stained sheets and used bandages on the floor. The nurse that handled her injury was 1 of the most rudest people I have came across in a long time. She had a attitude from the 1st word that came out of her mouth until the last. They did xrays with her still wearing her wrap( which contained metal) and left us to sit a few more hours while in the mean time they treated her pain with a 100mg Motrin.! When we finally spoke to a doctor she was in the room for about 90 seconds I don t recall her even looking at the injury she insisted on a air cast and crutches and following up with our pcp. In her words not mine I m not sure if anything is broken or not . I have documented pictures of the condition of the er and the room we were placed in. Not to mention the fact that she was in a wheel chair and they had her pushing her injured self around the hospital.I will be reaching out to hospital management Monday morning. Save your self the time and go to a hospital worth going to. Typically we would drive into Louisville but she was in a lot of pain so we decided to go closer to home. Never again. Lesson learned trust the google reviews. Their not worth 1/16th of the money they charge. If you can make it to Louisville go there instead.

The emergency room was beyond rude to the whole family. Very disappointed with the service provided.

My wife was just diagnosed stage 4 colon cancer. She was hospitalized for 13 days. The staff of the 3rd floor was beyond incredible the love and care that they showed to my wife. After a lifetime of dealing with hospitals in Baltimore, this wonderful staff showed me why nurses are called angels of mercy. They truly are angels.

Why isn't there a negative star rating? When a real Doctor looked at me, they said I needed surgery. The stupid Nurse Practitioner from their E.R. said I was COMPLETELY normal. I understand Nurse Practitioners make your profits higher, but if they are that stupid, then maybe the patients health should actually be of concern. When your job is to fix things, medically speaking, maybe start with that as your goal, rather than "just profits". Once you establish you can fix people, from a medical respect, people might actually start rating you better. Try making THAT your goal!

First time mom here! I delivered my baby girl at HMH and had the best experience! From my IV through recovery I had amazing nurses. They were very attentive, understanding, and supportive. I actually drove over an hour to deliver my baby there and would do it again! So thankful for their amazing care!

I will start by saying this establishment needs to be shut down ASAP! There is no privacy at this hospital at all!! The place was so unclean, I left like I caught something just by walking into the building and let me not forget to mention how unprofessional the staff was!! ughhh I hated life after my visit at this so called hospital! They seriously needs to get it all way together in that place! Take your family elsewhere before considering HMH! TRASH!!

ER horrible service and the doctors are horrible. The beds are nasty looks like they are never cleaned.

Worst place to go for any emergency. In the waiting room for over 2hrs and just left. They did nothing. Worst service ever.

Took my pregnant girlfriend to the ER at 1am. Complaining of terrible headaches and chest pains and shortness of breathe. The triage nurse lacked all interpersonal skills. We sat in the waiting room for 30 minutes with only 5 other people waiting. We get called back and the bed wasn't even clean. The charge nurse had to clean it and make the bed. There was still needle caps in the frame of the bed. We sat in the room for an hour and a half before we were seen. They have her a breathing treatment and 2 Tylenol, something I could've done at home. They had a nurse come in and pick up the babies heartbeat which took 20 minutes and even stated to us she was unsure of herself. We were there till 6 in the morning. A majority of the staff are rude and heard plenty of the nursing staffs personal conversations about their sex lives. Very unprofessional and immature. They need a better system of communication. If you ever need to go to the ER you're better off going to Louisville.

My husband was here for an extended stay and I cannot say enough good things about this hospital! Every visitor to see him remarked how nice the hospital is. He was on 4th floor in the North Tower and Judy one of his nurses was exceptionally great!

Worst hospital to EVER go to. You will either be misdiagnosed, overlooked, or sent home worse than the way you come in. Prepare to wait 4 hours min. In ER department. Doctors in ER are rude and very unprofessional. Please, go to another hospital or your doctor. HMH is not worth it .

The staff is very respectful even when dealing with rude patients, and the care and help you receive is sublime. The hospital itself is both easy to navigate and safe.

I went in for a strange mucus during pregnancy. I didn't go in thinking I was having a miscarriage though. Within 5 minutes the check in nurse has told me if you're having a miscarriage there is nothing we can do. I considered this very unprofessional as she made me worry the entire 4 hours I was there that I was having a miscarriage.

Place is a joke. They are sure jumping on the covid bandwagon. Doctor sent me for a chest xray and a flu test. Took over 3 hrs for 1 xray and the doc refused a flu test just said no its covid. No tests nothing to help with it just nope its covid.

My husband went in for a flare up of diverticulitis. After doing blood work and a CT scan, we were told that he needed emergency surgery for an abscess on his colon, and that he would have to have a colostomy bag. He refused saying he would not live with a bag. We were told, by the doctor, that he would die without this surgery. So we came home and prepared for the worst. The next day, he decided he wanted a second opinion, so he went to norton hospital in Louisville.
Now remember, we were told...surgery or die. Even his discharge papers state that he left the hospital against medical advice and he was made aware of possible death.
Norton er ran all the tests again, saw all the same stuff and said there was no need for surgery, IV antibiotics were what was needed. He was admitted to norton, given the antibiotics, and is alive and well without a colostomy bag. We will do our very best to avoid HMH from here on out. They almost destroyed a man's life because of their aggressive treatment.

Just horrible save your time and money only visit for simple things like a hang nail sat in the emergency room for almost six hours with kidney stones in unbearable pain the whole time!!!

I've been going to HMH for years now. And they had to save my life a few times, and fix broken bones. Thank you Dr. Moore, I saw you last year.. Thank you HMH for all the TLC
And you have the best ice cream cups.

Acted like they pure hated to do test or anything to find out what's wrong

One start is way to much. They should have negative starts!!!!!! where do I start????? This place is a joke.. My daughter is 21 and has epilepsy and after moving to Kentucky about a year a she had to go threw the process of finding a new Dr. and going threw all the test. I get it. Its a long process. She had to get an Egg does and she had one scheduled ( after waiting a few weeks to get an appointment) and the Tec who does that cancelled on her not once but twice in the same week. 1st time because she was sick (i get it) 2nd time was because she wanted a day off ( it was Friday). The office did not have another Tech in the office to cover when she is gone. They tell me that my daughter can wait till November 1st to call back and make another appointment (seriously). So they sent my daughter to the Hospital to have it done (ok, fine) So my daughter goes to the hospital to have her EGG gone and after the it was allover they tell her oh, I am sorry we don't take your insurance eat this Hospital.. So now my daughter has a huge bill ( should they have known that????). After all that she finally gets back into the Dr to get the results (everything looked good. Thank GOD) . After that my daughter had another seizure so the upped her meds (OK) that made her sick and than she had another seizure (this time she lost all vision needless to say scary)!!!!!!!! So Dr wanted to change her Meds (ok, fine) well, he wants to change it to something she was on when she was younger and the meds made her gain weight, she became mean and depressed (Kepra) . Which at that time she told the Dr. office that. we have been waiting for 2 days for the Dr, office to call back. My daughter ha called the office about 6 to 7 times and each time the tell her "they are waiting for the Dr to look at the records and to see what to do" She gets a call from Pharmacy that they filled the Kepra (I DONT THINK SO)!!!! Needless to say they don't care and don't have time for there patient or listen to there patient...

Vomiting for 3 days dehydrated and peeing blood said sorry we dunno whats wrong take these antibiotics drink water and Gatorade see a kidney specialist they didn't even give iv to help with dehydration when they couldn't get a clean urine sample with a catheter smh

This hospital is the worst. I have way too many experiences to type out to even express how inattentive they are. If you have to get anything, I mean ANYTHING...go to Louisville.

Wonderful place. Had my wife in and out less then 1 hour and so with my newborn baby when we brought her in.

Do not waste your time going to this ER or any providers affiliated with this Hospital. First of all I have been to this ER 3 times and I should have learned the first time that it is a complete Joke.
I have never seen an MD while in the ER and I am in complete shock that this place has not shut down. We are military and got screwed because Fort Knox Hospital has shut down and Hardin is the closest Hospital. We have lived so many places through out our military career and This place is the worst by far. I seriously would not send my dog there. It is worth the hour drive to Louisville. Also I had a hysterectomy 5 months ago and the surgery went fine but a month after my surgery I of course went into full menopause and have had severe symptoms like severe hot flashes, severe fatigue, can't get out of bed ect. I can't take estrogen so I've called and begged my gyn that did the surgery for help. 5 months later I'm still begging telling this office that I'm a danger to myself, I'm bedridden, depressed and please please help me and I have yet to get help . If anything I get told to go the ER. My husband has contacted many different sources on this issue and has been told that this is DEFINITELY in her lane and she won't help and I can barely think straight.
You try and try to reach out for help and nobody cares. I truly understand why the suicide rate is so high and also I clearly understand why the drug addiction is such a problem. You can't get any help!!! Nobody gives a damn.
So when they say to get help I want to know where!! This is completely insane and it is really scary that some of these doctors have their medical license.
This had ruined me and I'm so far gone I don't think I will ever recover from this.
I definitely will never forget this pain and misery that I'm living now and have been begging for help for 5 months and nobody cares or they say go to the ER.
I still can't believe this is really happening. Wow!!!!

My unexpected stay for 3 days & nights was very tiring for me . The hospital gave me a sedative to make me sleep the last 2 nights because there was a guy that kept yelling all day & night G. D it over & over again & no one on the 4 th floor could get any sleep ! Also Icwas a CPO patient & that means no food or drink @ they kept bringing me food. . They should simply gang a sign on the door telling everyone the CPO status therefore negating the temptation to eat .

I personally have never had a bad experience with this hospital however I think instead of spending millions of dollars on a new wing or doing some unneeded construction I think they should have spent money on things such as doctor's bedside manner courteousness and speed of service, and little things such as filling soap dispensers and toilet paper

I requested documents to file for insurance. Though the process of getting the documents probably took very little effort, the professionalism and customer service aspect that Wendy provided was outstanding. Thank you.

My disabled grandmother just went to the hospital nearly in anaphylactic shock, they took her to a bed after almost an hour. They hooked her up to an IV after laughing IN HER FACE, and left her there. She could ve went into shock so bad she could ve died and no one would ve done anything. After an hour of sitting there alone she had to take all of her monitors out on her own and walked out, not a single doctor or nurse stopped her. I am infuriated. I hope an administrator sees this, because this type of behavior is unacceptable.

I have the flu and pneumonia on top of that. I was terribly sick.I was admitted into the ICU unit at hardin memorial hospital. I had the pleasure of meeting some of the nicest nurses and doctors. One nurse that went above and beyond was Debbie Stiles(i hope i spelt her name correctly).

I'm writing this review from my boyfriend's phone I had a baby two weeks ago it was the most horrible experience I have ever had this is my 7th child all my other children were born in Louisville the labor and delivery nurses attitudes suck they need to be retrained on how to treat and care for people postpartum was even worse I almost hemorrhaged I had clots so big I thought something was wrong they told me it was normal but gave me these small pills to stop my bleeding I had a situation happen while I was in postpartum recovery I was told because of that I had to leave the hospital I hated my experience here I would recommend no woman having a baby at this place if I could I would sue them

Last night I spend some hrs in ER right ankle completely swollen can't step on my foot at all. Twice xrays 1st only from foot 2nd from ankle. Dr comes back only middle toe broken. I said I feel its more then that. She said no, I ask for a boot she says no only crutches. Thanks God I had anyways a appointment today with my foot Dr I been seeing for 2,5mths. He took a whole bunch of xrays guess what all my ligaments are torn on my right foot and guess what I got a boot. Tky Etown Hospital for nothing

Recently had a baby there. Even though we waited for a room to be available, everyone was very kind and helpful. I understand that it gets very busy and they re making sure all patients needs are being met. I am very happy with my experience and I loved all the nurses who cared for me and my baby. My midwife is also amazing, and so were the doctors who were there who helped with my care.

Girlfriend came by ambulance and we still had to wait in the waiting room for 45 minutes. Had to hurry them up because she was in great need of medical attention. Took 10 tries and 4 nurses to get an IV started and hardly got any individual attention throughout our time. The lady that did our registration was extremely hateful to my girlfriend and I. Overall the experience was bad and I hope we never have to go back there.

Very very very unorganized.. Never will I come to this ER here again, very slow. And did I mention. UNORGANIZED

My son stopped there last night with a nose bleed he could not stop. His BP was 154/114. Took 1 houre to see a nurse and 3.5 hours to see a doctor. Sent him home to Lexington at 1:30am with BP 154/104 and told him to follow up with his doctor at home. Sounds like a not so safe place for an ER. Wonder how many people die in that place in a year?

Worse hospital I've ever been to. Waiting in ER yesterday for OVER FIVE HOURS, just to be seen and given the WRONG DIAGNOSIS in 45 minutes and sent home, only to have to return tonight. It's been FOUR HOURS and still counting, and I have not been seen yet. I'm in severe pain, grade scale beyond way beyond 10 and this staff HONESTLY DON'T CARE, like many other reviews have stated. I have asked to see the house manager THREE HOURS AGO, they still haven't come yet. Just asked again with an firm attitude, let's see if they come. This will be an updated review, because sadly I haven't been seen yet....BUT I REFUSE TO LET THEM SEND ME OUT OF HERE INSURANCE BILLED, BUT WRONG DIAGNOSIS again!!!! THIS HOSPITAL NEEDS TO BE CLOSED, THEY ARE TAKING ADVANTAGE OF THIS SMALL TOWN, THINKING THE RESIDENTS DON'T HAVE OTHER OPTIONS CLOSE BY, I THINK THOSE WHO HAVE HAD BAD EXPERIENCES NEED TO CONTACT OSHA, LAWYERS, AND FEDERAL AGENCIES THAT WILL ENFORCE THIS CRAPPY HOSPITAL TO DO BETTER!!! TOO MANY BAD REPORTS FOR A HOSPITAL, THIS IS NOT AN HOTEL!!!! PEOPLE LIVES ARE AT STAKE!!!! AND THIS HOSPITAL DON'T CARE, THEREFORE THEIR MISSION NEED TO BE REEVALUATED BY REGULATING AUTHORITIES OVER HOSPITALS AND PATIENT RIGHTS. RESIDENTS OF THIS TOWN WHO HAVE HAD A BAD EXPERIENCE NEED TO COME TOGETHER AND HAVE THIS HOSPITAL, MORAL, ETHICAL AND STANDARD HEALTHCARE EVALUATED. FROM THE CEO AND EVERY ONE WHO MAKES DECISION AFFECTING PATIENT CARE AND FINANCES. THIS HOSPITAL IS A SCAM FUNCTIONING BECAUSE PEOPLE HAVE FEWER OPTIONS. I SAY STAND UP AND DEMAND BETTER CARE AND SERVICES ETOWN!!!!

Courteous staff! Very short wait times to have lab work performed.

This evening was my last trip to Hardin Memorial Hospital. I will never again enter this hospital or have my insurance pay a dime for the continuing patient neglect and inhumane conditions dished out to patients on a daily basis, all in the name of greed. My treatment at this hospital this evening was nothing short of deplorable, and this isn't the first time I've had bad experiences here, but it's by far the most shameful. The doctors, nurses, and even patients of this hospital should be ashamed.

First things first: I went to the emergency room with a non-emergency condition. I rarely do this because it takes up space for what would be emergencies, and I truly understand that non-emergency conditions should be pushed to the back of the line. Here's the problem: My wait time would have been no less than 8 hours, and every single person put in front of me was ALSO not experiencing an emergency condition. I witnessed patients laughing and taking selfies in the ER, teenagers, younger people, just having a ball in the ER. If you feel that good, why are you there??

I went to the ER with stomach pain. I have an ulcer and a hernia and I was concerned that the hernia may have become strangulated or that my ulcer might be bleeding. I'd been throwing up for a week and struggling through it but finally I broke down today and decided to go to the ER. Big mistake.

The "new" "faster" HMH is anything but. I had triage and blood work in the first hour. So far so good. Three hours later, we ask our place in line, and we're the 8th patient in line. Still. AFTER THREE HOURS. This means that literally everyone coming in after us was put in line before us. If I'd stayed, it would have been no less than 8 hours, and if they'd continued putting people in front of me like that I have no idea, I might have had to move in. My question is... which incoming patients would be in front of a possible hernia or ulcer complication? Was it the couple making out and taking selfies with each other? The family that seemed to be having a pow wow and taking selfies with each other? The teenagers that had congregated together? Or the lady that had a migraine? I also have incredible pain. I've had 5 joint replacement surgeries, need a shoulder replacement, live in daily pain without anything except Tylenol.

Not only this, but in the lab room where I had my bloodwork, the hospital is broadcasting a large screen that has PATIENT CONDITIONS! One read, "Shot up wrong." Wow! Way to make sure that your patient's confidentiality is respected. Anyway, someone who shot up drugs wrong apparently is way more important than someone who might be bleeding internally. Forget first come first serve, let's just flip a coin and see which patients get to live today!

Not only that, but the nursing staff was like dealing with movie theater personnel. Completely impersonal, devoid of any compassion or emotion, or even the slightest shred of decency. It was like a human herd of sick people being sat in a waiting room with no care whatsoever, the very worst experience at a hospital I've ever had in my life, and this is the last time I give these crooks the honor of charging my insurance for anything. They don't deserve to be in business.

They supposedly renovated the place but still can't see more than 2 patients an hour, and if you need compassion or healthcare, go somewhere else. You might as well be dealing with drive through fast food workers. That's the level of care you get at Hardin Memorial. But boy is your new hospital pretty! Looks can be deceiving. GO ANYWHERE ELSE: Shepherdsville, Bardstown, Louisville, ANYWHERE ELSE.

When my wife broke her arm, she sat in the waiting room for two hours with no pain medicine (they knew her arm was broken in the first hour). They herded her back to a room two hours later that had no Help button or Nurse button, no medical equipment, or anything, and all she had to sit on was a recliner. And she had to walk a long way just to get there. Just completely impersonal and inhumane medical care at Hardin Memorial.

I agree completely with Doug Hawkins' review in its entirety. Additionally, when I brought my 11 y/o son here for a suspected ear infection which had him in tears from the pain, we spent a total of 7 HOURS here. Not for lack of effort on the front desk, triage, or nursing staff which is what brings this rating up 1 star. To make matters worse, the doctor just talked down to me as if the whole thing was somehow my fault. I think I might take my chances driving to Louisville in the event of a life threatening, time sensitive emergency.

Excellent staff, quick check in and easy to navigate facility. I was in a lot of pain and they did everything they could to make me comfortable and ease my worries. Billing and insurance was a breeze. No complaints at all. Great experience.

Everytime I had to visit the ER, the entire experience took at minimum 8 - 12 hours. On the other hand, I was on 3 South and the nurses were amazing.

Worse experience I ve ever had at a hospital!!! The staff was awful, show no care for the patient what so ever very disappointing

Treated unfairly as our daughter lost her first child her mother 11 and 10 year old brothers and myself were harassed,embarrassed and shuffled around the hospital waiting rooms by security we felt bullied and treated unfairly,unwelcome,and totally uncomfortable throughout the whole visit I would not recommend anyone to come here for even a bandaid to be changed do to my experience here will be going to the media with my story followed up with a few different possible lawsuits for being treated so unfairly and still did not cause a seen or any problems for security or hospital but will be handling it legally as we had to already suffer with our loss

Sincerely yours Mr. James E Anderson Jr.

Hardin Memorial Hospital
Elizabethtown Kentucky
Came in on 11/16/18 at about 11:30a I take blood thinners 20 mg a day of Xarelto I was hit in the head by a falling tree limb had a gash little over a half inch long, about a quarter inch deep on my forehead I sat and waited while blood gushing out of my head for over 2 1/2 hours in waiting room, only to be told we have rooms being cleaned & once done we will call you, and wow people coming in signing in going straight to the back for a cough, as I stepped out to smoke a cigarette I heard a nurse with a security guard telling a Vietnam vet that he will have to go somewhere else as the last time he was there he was being too obnoxious and could not be seen there I'm not sure what he was there for but he was turned away. I myself however left Hardin Memorial Hospital in Elizabethtown Kentucky went to Twin Lakes Medical Hospital in Leitchfield Kentucky and within 15 minutes was signed in taken to the back put into a bed in the emergency room 10 minutes later had a cat-scan after returning to the bed from the Cat scan the Stitches were put in my head and a tetanus shot given and i was signed and released in a total of 48 minutes. It was my first and only experience at Hardin Memorial County Hospital in Elizabethtown Kentucky I will never go back again I hope many people read this and this is all truth the only thing in the waiting room was roughly 8 people maybe 10 one person sitting next to me said that they'd already been there for almost 4 hours before I showed up. So Choose Wisely. A 1 star rating only because there is no option to leave -0.

Every time I have been to this hospital there has been a problem. Now here we sit after 3hours of waiting for discharge papers still waiting while 5 nurses sit behind the desk laughing and joking .this was after of course the doctor has called and said mom was being discharged and her papers where already. .....
The first problem we had here my son was playing and ended up with a hole in his bottom lip and as his was bleeding everywhere we waited in the ER for 4 hours never being seen til taking him somewhere else. Than we got a $400 bill for what taking his name down.

Outpatient is a good area. Good staff, thorough, friendly. Three South is just the opposite. Nevermind that the rooms are antiquated, the bathrooms are shared between rooms, and the A/C is pitiful. Many of the nurses simply don't have it together. After my wife's surgery, she did not receive quality care. Something simple as food or pain medication took badgering four or five staff. Maybe there are staffing issues, or maybe hospital procedure is getting in the way. The end result is poor patient care.

The cafeteria is shameful. Lots of soda machines, junk food, fatty and greasy foods at the grill. They're creating their next patients by promoting an atrocious diet for the sake of money.

ER was top notch, very professional staff all the way around. I was In, diagnosed, treated and released in 2 hrs, including a half dozen blood test and a CT scan with contrast.

Extremely positive experience. My daughter had a baby at Hardin, the labor and delivery personnel were excellent. The delivery nurse never once raised her voice when trying to get my daughter to push, I have been in a delivery room four times with my wife and can attest that the nurse was the best that I have seen.

Not even worth the star i put,these staff got to be a special kind of stupid,they need to go back to school