Georgetown Univ. Medical Center Review

A family member got a life saving double organ transplant here, and I will forever be grateful to Georgetown for that. However, they were not always great communicators. Made us wait 12+ hours after a call came in that they had organs for someone to come in the room and say, no one has called you yet? to tell us the organs weren t able to be transplanted, and when you re that close to getting a transplant, the hours were absolutely miserable and grueling and that was a serious downfall. Their parking situation is also so stressful and horrendous so docking another star for that. Otherwise, thank you for saving my family members life.

No onsite parking. I spent 30 minutes trying find a spot on the street.

Once the the doc and staff were kind, ...but my doctor forgot to submit blood work into the system. While they tried to track down the doctor I said for another hour and a half.

Operationally seems chaotic and disorganized.

I don't like the service, the nurses in bad humor always

For these people to call themselves medical professionals is a joke. I spent 5 hours at this hospital that a competent group of people could have remedied in an hour. If you have any small to medium injury, I recommend traveling to a farther away hospital, as you'll save time even with the added travel time. I was told that "they promise they hadn't forgotten about me" so many times that it should be their new slogan. Avoid if at all possible.

I have been treated by Dr Benjamin Osborn Several times Since 2015 and Had Excellent Experience All time Ever Since , Very Very Compassionate And best Neurologist Highly Appreciated by Many Many people . May God Bless you
Dr Osborn .

N

I've been a patient here for more than 10 years & It's the best Hospital in the DMV. Dr's are great, Nurses too & the staff is positive about your visit with them.

Unfortunately my wife has been admitted to a number of hospitals recently for a serious medical condition. Of all of those hospitals Georgetown definitely comes in last when it comes to patient care from the nursing staff. I have never seen anything run so poorly. The nurses seem to be very competent, however the operation is just terrible. She was treated very well in the ICU, however when she was moved to intermediate care the amount of care was atrocious. In her condition she was unable to summon a nurse via the call bell but I was told she would be checked on every hour. One morning I arrived at 9:00am but did not see a nurse or anyone else until 10:40am. At 11:07am I rang the call bell and called for the nurse, no one came. Called again at 11:30, nurse finally came at 11:34. When I asked why it takes a half hour for someone to come she said no one told her I called. This was not the first time this happened, it happened quit a bit. So when you have a patient who needs to go to the bathroom and has diarrhea and can't walk by themselves you must wait a half hour for the staff to finally show up. The level of nursing care is just unbelievably bad. Hopefully she will never have to return.

Well, here we are six months later and not a whole lot has changed. My wife had to come in for very successful surgery. The review below is for our present stay, keep in mind we have only been in step down care for less than 24 hours. We are so thankful for her surgeons and the ICU staff.

From a patient perspective their nursing system is broken and broken very badly. First of all I want to distinguish between the nurses and the nursing system. The system is just horrible. My wife had a very serious operation and had to to into the ICU for a few days. That system is wonderful, the system broke when she was moved to a step down unit. On the floor she was moved to the nurses do seem competent. When she was first moved to the floor from ICU a nurse came in right away to take her temperature and BP. The nurse said I'll be right back. Since it was 9:30 at night I wanted to talk to the nurse to pass on some information that I thought would be very helpful since my wife has trouble speaking sometimes. I waited a half hour and no nurse, I finally called and asked for someone, anyone. Fifteen minutes later the charge nurse showed up, so at this time it has been 45 minutes since my original call. The charge nurse did apologize. I explained all of my wife's issues that I thought would be helpful.

The very next day my wife was getting an IV in her arm and it started burning. I immediately called and asked for the nurse. The person who took my call said that they would pass on the info. After 10 minutes of continued burning I went looking for her nurse and asked why she did not come. She said no one told her. This did not surprise me at all since the same thing happened numerous times on an earlier hospital stay at this hospital six months earlier. I would also like to point out that this is the only hospital that I am aware of that has this archaic system. Unfortunately my wife has had recent stays at other hospitals, and none function like this hospital. At the two other hospitals when you called for a nurse it would go directly to their phone so they knew you wanted them. At this hospital your page is routed to a unmotivated person who says they will pass the info on (we know this from past experience and this experience) most of the time your info is never passed on. I told my wife to NEVER wait to the last minute to let them know she needs to use the bathroom, because at the pace they move more than likely she will never make it.

Believe me, the one star rating is for the nursing system only. The surgeons and nursing staff have been and are wonderful.

Had surgery and the care was fine until I had an issue with a drug given to me. Talked to the nurse who brought it up to the current pharmacist working. Had a very unpleasant pharmacist who tried to convince me she was in the right with what she did. I asked to speak with the manager, and the manager at the time Kang Ho came down to I thought have a level head about things to discuss things respectfully. However, he was even more condescending and the two even were snickering behind my back as I was trying to state my case with the nurse. What infantile and unprofessional people working there in the pharmacy department. If your manager can't be respectful and show concern for patients, what do you expect of his employees? I had never in my life encountered such an arrogant and pompous person and he is supposed to managed others?

The absolute worst hospital I've ever been to. I went into their ER a week ago while visiting D.C. after a kidney stone flare up in extreme pain. The doctors there were not helpful at all, very dismissive and literally told me to my face that they did not believe I was suffering from kidney stones (even though I have a history and was displaying the appropriate symptoms) because I "didn't have blood in my urine" (as if that's the only symptom one must display for it to be stones) and instead told me it was either food poisoning, a UTI, or indiciative of an STD such as chlamydia or ghonorrhea. They sent me home with absolutely NOTHING for pain and told me to buy Ibuprofen (the worst medicine to prescribe someone with stomach issues). Once I got back to North Carolina a few days later (still in pain because the Ibuprofen did not help much) I went to the ER down in Chapel Hill where the doctors immediately recognized my pain as that from kidney stones, did a quick CT scan (which the "doctors" at MedStar refused to do because of the radiation [although the UNC doctors confirmed the increase in cancer risk was only .25%] and found SIX 5mm KIDNEY STONES IN MY URETER for which they scheduled surgery with a local urologist to remove. The "doctors" at MedStar are incompetent, dismissive, lazy, and insensitive and they will not out much effort into listening to you or trying to heal your ailments. Their bedside manner was absolutely horrendous for someone going through extreme pain and ruined the rest of my trip to D.C. If you can make it to another hospital in the area please do so. Don't waste the time or money at this crappy place.

My wife recently had the opportunity to donate bone marrow through another phenomenal organization, Be The Match. The procedure was completed at Georgetown without any complications. The staff treated my wife and I great and kept me posted of her status via phone when I was out. Aside from the actual procedure being so great, I was especially pleased with the recovery in 7 West. The nursing staff was on point and it is obviously a very well ran operation! Thank you for making this opportunity such a great experience for my wife and I!

Its the best hospital in the world. In 1975 a star was born. That star is me! 5 stars!

My Father spent 12 days in the ICU here the last 12 days of his life. Why do I love this hospital? I have never ever been the presence of such a dedicated staff!! The nurses in ICU are amazing hard working and should be given quadruple raises!! They made my Dad comfortable and our family they also did their job when there was no hope left. I will never forget how amazing you guys were to my Dad. Dr.Roberts thank you for the way you genuinely care about your patients. Nurses Lea,Maureen,Melissa,Holly,Kristen if forgot a name doesn t mean I forgot you Thank you so much May God continue to bless you all!!
Sincerely
Johns Daughter

A few days ago, during a trip to Washington D.C., I had problems with my Kidneys (Stones). I went to this Hospital during the night. They gave me all the assistance I needed and were very comprehensive. They even rescheduled another surgery to allow me to be treated as soon as possible, so that I could fly home the day after. Their main concerns were my trip over the Atlantic.
Today I had an appointment with my doctor at home. He told me, that the Hospital did a great work and that will help me to wait a few days before the stones can be removed.
Many thanks to the staff of the Emergency Unit, to Dr. Jacob A. Brems and Dr. Ted J. Katz.
A special Thank goes to the Nurse Sarah Beld and her Colleague in the Wake Up Room for the attention given to my wife.

Worst hospital experience I have ever had. My wife broke her ankle was in severe and increasing pain. We expressed this to the staff.notonly did they not care it offered cold ice packs and blankets to help. It still took us four hours of waiting in the waiting room to even be admitted. Once admitted we waited another hour to simply be given Motrin to ease the pain.

Absolutely one of the worst medical experiences I have ever had in my life. I cannot recommend this hospital in any way shape or form. They simply are incapable of making a proper diagnosis ode and helping the situation.

Horrible Horrible place to go. Accounting staff is rude ignorant with the IQ of a Fart. They sent me to collections within 30 days and I never received an Invoice. Surgeons are great! But the follow up care is horrible now under new management.I have spent over 200K in this place over the past 6 years and they continue to screw up the accounting.

The ER admission process was inefficient, but my overall experience was good. The staff was friendly and treated me with respect. I was in and out within 3hrs.

My wife was admitted to this hospital for a very serious condition. This hospital, from the Doctors, Nurses, and associated staff helped make a frightening experience into a positive one. They just didn't take care of the my wife but they also made sure us as family members were taken care of and kept in the loop. My wife has to continue to go back to Georgetown for check-ups and the level of care the staff continues to give her is excellent. They make her feel like she is their only patient when that is definitely not the fact. Of course there is going to be billing issues but all hospitals have that and to be honest the department she is receiving her check ups through are more then helpful in standing up for us and helping us navigate through the billing and insurance process. I highly recommend this team more specifically the transplant institute.

been going to Dr Francis McGugians for a year now, his staff, surgical team, and him have shown me and my family nothing but professionalism. They have explained every procedure, diagnosis, and test and the reason for it. Thank you for the care that you have given us.

Recently, I had knee surgery at Georgetown University Hospital. Surgery was with Dr. Postma and both him and the nursing staff were great throughout the entire process. Just two areas of improvements I suggest for the Surgery Center.

1. Improve the wifi access in the Surgery Center building. Before the surgery, my wife and I had a terrrible time accessing the "free wifi" in the waiting area. Other patients and their family members also had a terrible time accessing the wifi as well. I could not get a cellphone signal in the building as well which made things worse. I even asked the nurse about it and she said the wifi is a known issue there. The hospital needs to work with its IT department and have this fixed as soon as possible since in these modern times, people need access to good wifi expecially if they are waiting on theie family while in surgery. I visited another hospital recently(AAMC) and they had excellent free wifi free .

2. The chairs in the waiting area of the surgery center are extremely uncomfortable while sitting down for long periods of time. They should consider replacing the chairs for ones that are more comfortable since family members have to wait long hours before and after surgery for their loved ones.

My brothe is in the hospital on the floor 4, bed 4023. Just one night ---and the floor Chargers tonight at 9:30_ 10:15_11:05pm 05/07/19 don't pick up the calls from HIS ROOM.!!! I had to call the floor 3 times for someone can go to the room.

Exponential Improvement! Even in the new-normal of COVID-19 Georgetown University Hospital has done an excellent job expediting triage for it's emergency room and safely admitting its new patients. As a non-covid patient with critical needs I have been safely well taken care of from triage to admittance.

From separating the initial contact area, having vital tests performed immediately in a quarantined environment
and increasing the numbers of compassionate and professional staff to handle the generational challenges of the pandemic, Georgetown has successfully stepped into the Breach.

As a former well cared for patient of JHU all I have to say is...

Look out Johns Hopkins.

It's a hospital but they take too long to get adjusted to my needs.

If you drive anything bigger than 75 inches in height, you will have to park on the street. This was NOT told to us during my grandmothers pre op appointment. The outdoor parking used for bigger vehicles is undergoing construction and is closed. I drove my Expedition up here the day of her surgery and attempted to park in the garage only to be told my vehicle is to big to be parked in either of their available garages that offer validated parking. My options were to park in the schools visitor garage for $22 or do metered parking on the street according to the valet attendants. I ended up driving BACK to my grandmother's house an hour away and driving my aunts car up narrowly missing her before they took her back for her surgery. While the construction is going on, the hospital needs to not only tell patients this when scheduling appointments or doing pre op appointments, but update this on their website as well. I am very disappointed that this was not told to us prior.

Stay on the D6 until you get to Sibley. The doctors are fine, but the administration couldn't be worse. There's just no reason to use this hospital when Sibley is so close.

the emergency room in this hospital is the worst !!!!!!

Met with oncologist for my husband's soft tissue sarcoma and basically they said to go home and die. They said it was in operable they said radiation wouldn't help , chemotherapy wouldn't help and they were going to concentrate on quality of life. When we met with the thoracic surgeon at Georgetown med star. and she took out the entire tumor. And then we went to the mayo clinic and they said they had treatment for him. Same with sloan Kettering in New York they also had treatment for him. They think they can starve the tumor for blood flow and use immunotherapy. Get second and third opinions.

Great experience at the emergency room about 3 times in the last few years. Not a very long wait to be seen, and all staff were very caring and helpful. And asked me the right questions to make the correct diagnosis. One of their drs. 2as so great. He realized that I had a bad case if bronchitis and was having trouble breathing. They gave me a breathing treatment and the dr. Prescribed medication etc. And I was finally able to get well after so many months of suffering without the correct diagnosis. I will always be grateful to this hospital for the good care they gave me every time I went to the emergency room.

They are polite and professional. However, cleanliness is lacking. There was blood on the floor and we waited 7 hours to be seen by a resident. My husband had serious symptoms but the attending didn't bother to even put eyes on him. Not satisfied with how we were treated.

Great hospital. They did great on my heart. Staff are awesome. Treatment is top of the line. Just great all the way around.

Did no provide water when asked. Ver medicated missed meals etc until.my clinic interfered on y behalf. Insisted on keepin my door open and made me sit on ar to alwert hem. Nurse Martha has muv yo muc power over the staff,

I had a wonderful experience here. The Nurses and Patient Care Technicians were very helpful.

The worst hospital in dc. I waited in the emergency room lobby for 6hrs before being taken to a room where I waited even longer before seeing a doctor or having anyone check on me.

Exceptionally poor customer service, pretty filthy facility, and not exactly the place that instills any degree of confidence in your providers.

Staff in the ER was friendly, it was crowded so it took a while. Followed up with my gastro who was surprised I wasn t admitted due to my symptoms and blood test results. And I am too, because unfortunately it is not resolved and I believe pancreatitis is hard to treat when at home.

Best Hospital in D.C. took very good care of my sis who had cancer. Everyone pleasant! Thanks for taking care of my sis!

Absolutely the worst hospital that I have ever seen. I was told that I couldn't use the bed pan and made fun of for needing to use it.I couldn't use the bed side toilet in private and the male nurse told me that if I didn't urinate in front of him then I couldn't use the toilet at all.My bloodpressure pills were given to my room mate by accident two nights in a row and then I was told that I couldn't get the medicine because it was given to my room mate already and she would get in trouble because they count the pills.You can forget about them answering any call lights. My first room mate had c.o.p.d and needed an oxygen tank changed and she pushed her call light.After an hour of waiting I finally had to pull my Iv out of my arm to get someone to come and then she was angry with me for pulling it out.They wouldn't let me out of the bed after two weeks of being there so that I could get my legs used to walking again.I had to curse and complain and they finally brought me a walker and they walked me only one day around with it but yet they charged my insurance for physical and occupational therapy . That was a joke. I didn't get a food tray one day and never asked if I wanted one.I could go on and on because I have more horror stories but I can't type that much.Never go to this hospital if you want good care because it is a hell hole!

Initially I was reluctant to review out of fear, but I feel that I must say something about my experience and my disappointment at this hospital. I was not happy with the service I received, and I really could not tell when I was being serviced by the doctor because there was very little time spent with me by the doctor, less than a minute. I was misdiagnosed only to be called the next day with the proper diagnosis by a different doctor. My question is, why was my X-ray misread to begin with? In addition, when I had to go back to the hospital to have a splint put on, I was told by the doctor that I would not have to wait again in the emergency room, and why was I taken back to the exam area to wait another four hours (in the meantime a nurse asked if I wanted pain medication and never came back.When I did see her again, she was leaving for the day, and it was her who told me that it was a special splint and that was the reason it was taking so long) just for the young man who took my blood pressure in the admitting office to place a splint on my hand who he commented that he had learned how to do this by watching YouTube videos!?! The doctor was no where to be found and never followed up with me for the proper placement of the splint. This was not my expectation from a hospital such as Georgetown University. I was very disappointed to say the least.

We had made an appointment with the top doctor in endoscopy, Dr. Stanley Benjamin. After waiting an hour, we met with an intern. Finally the intern said he would relay our information to Dr. Benjamin and then we would see him. (Not efficient in my eyes) Then Dr. Benjamin same into the room, basically said the same thing the intern said. In less than five minutes, a knock was at the door. The nurse told Dr. Benjamin his next patient had parking issues. Parking issues!! Is that a reason to leave a patient when you haven't even given him the time of day yet??? Appalling. Stay away.

I like the hospital and as a person who moved here and had to find medical care for myself and my daughter, so far I am very pleased with the hospital until I return back to NY. My GYN doctor whom I referred my daughter to also was very professional and to great care of both of us. Dr. Bowles Johnson. I also had total thyroidectomy by Dr. Lisa Boyle who along with her wonderful staff treated me like family. The operation was a great success and she is one of the best. I saw Dr. Tabb Moore my endocrinologist and he was truly patient in answering all my questions. The ER is also very professional and sees you within reasonable time. So I only have good things to say about this hospital and this is from someone who has been going to NY Presbyterian hospital seeing the same doctor for over ten years.

I truly wish I d read some of these reviews before choosing GTU for my care. This has been by far the most horrendous experience I ve ever had. I saw Karen Brothers simply because she works under Dr. Loughney. Since that appointment I have not been able to correspond with her or anyone else regarding care going forward. I ve left several messages to no avail. I am dealing with an issue that could cause me to faint at any time so naturally I d like to fill my prescription as soon as possible. I cannot do that because every phone number provided my leads to a voicemail. What are you paying people to do if customer is not a thing that happens here at all!! It s the end of the day and I still have not received a call from anyone. I ve had to neglect my own work to spend time trying to get through to someone here to help with this issue to no avail. I will NEVER refer anyone to this place!! I work in a medical facility avoiding this place will be a default piece of advise for anyone asking!!

This place is a real dump. No exaggeration . The only thing that kept me from giving this 0 stars is the nurses. Some were outstanding. It really needs renovation and to be brought into modern standards. It's no where near that right now.

I have never been treated so poorly in my life even before I stepped in the door. I was called before my son's procedure to "pre-register". It's not pre-registering - its making you pay up front for your procedure which is not legally required by the way. They gave me a choice of paying all or paying 50% then divided into 4 payments. Those were my only two choices and I had to call back by the end of the day. If I didn't choose one of those, the hospital would expect full payment on the pay of my son's procedure. asked what would happen if I didn't pay, they said that they had no idea what would happen once I got to the hospital - implying that my procedure would not take place. This felt like a debt collector call and the hospital had done NOTHING for my son yet.

You don't have to pay up front! After calling back and speaking to the supervisor, she admitted that yes, the procedure would go ahead if I didn't pay, they would bill me, and I could do a payment plan if necessary. They straight up lied to a patient's mother before I even walked in the door.

I have written my Senator and will file a complaint with the Maryland Attorney General. This tactic has to stop.

In general, the hospital is small and dated. I'm not looking forward to going there but the only doctor that will do my son's procedure works out of Georgetown. I would never voluntarily choose this hospital.

IF I COULD GIVE GEORGETOWN ZERO STARS, I WOULD. I AM CERTAIN THAT I WOULD NOT BE ALIVE TODAY HAD I REMAINED UNDER THEIR CARE.

One year ago, I was diagnosed with pancreatic cancer that had moved to my liver. I decided to do my treatments at the Georgetown Lombardi Cancer Center.

This was a big mistake.

Where do I begin? The big doctor - Pishavian - is the worst oncologist in the country, still, he thinks that he is doing a good job. I left Georgetown Med Star after 3-4 months as Doctor Pishavian's terrible 'standard of care' chemo treatments made my cancer grow and made me sicker. Dr. Pishavian and all oncology doctors get away with lying to us. They always blame the cancer instead of blaming the poison treatment they are giving to their patients. Georgetown oncology will kill you. The oncology doctors do not save people, they in fact, kill people.
The biggest idiot there is Dr. Weiner, the head of the cancer center. Their focus is on Pharmaceutical Clinical trials and have completely ignored the absolute basics of healing the body with nutrition and other natural healing therapies. He is running a bad operation without any positive results. He and the whole Georgetown hospital are only thinking about stealing our money.
The nurses did a good job. The doctors at Georgetown do not have your best interest in mind because they did not advise me on anything that had to do with nutrition, detoxification, supplements and nothing to strengthen my immune system. I did meet with their nutritionist but she had nothing to offer of value for a cancer patient (and neither did Dr. Pishavian) with a suppresed immuned system. The infusion center hands out sugary drinks and processed peanut butter and jelly sandwiches on white bread and toxic cold cut sandwiches. This food make CANCER grow.

It has been over a year since I started my research to save my life. All I have to say...... American oncology is killing people. The treatments only give you a 2% increased chance of survival and a 98% chance of no survival, they're lying to all of us. We are suffering under their hands. All the American oncology treatments make your body more acidic and more poisoned and that's why so many die needlessly.

If a person is already sick and poisoned to start with and the doctors further poison us with deadly chemotherapy, radiation and surgery that will only compromise our immune system further, then how can anyone stand a chance to live? The cancer industry is corrupt. Georgtown and all the cancer hospitals give us false hopes, a false fighting chance, a false dream of survival and they are all false. All oncology pharmaceuticals, schools, insurance companies and oncology doctors are compromising our health and profiting from our misfortune. All Onclogy doctors make direct money from the chemotherapy treatment straight in their pocket .This is all real.....

My wife's surgery went well but after surgery it took 8 hours for her to be assigned a room where our family could visit and she could have some peace and quiet to rest. The surgery was scheduled a month in advance so there was ample time for Georgetown to be prepared for her. In addition, despite being in an open bay room, they were slow to provide water, ice chips or an additional blanket. This room was loud and bright and my wife did not get more than a few moments rest at a time. Yep. For 8 hours after surgery my wife was unable to sleep or even rest. When I inquired about the status of my wife's recovery room I was told that they were all booked and we'd have to just wait. I explained that we had booked the surgery a month ago and was told that they always overbook patients with a condescending tone. This reminded me of my Army days were the military hospital always acted as if it were doing you a favor. I do not recommend this hospital. They are not focused on patient care and their organizational skills are poor. The only thing they did quickly and professionally was take my payment. I think that fact more than anything let's you know what they care about. ****For update. you'll see below that in response to my post the hospital posted and apologized and asked me to contact them. That's just a ploy on their part. I did reach out and contact them and they did nothing. Literally nothing. They never bothered to respond after I reached out to them as they instructed. If anyone saw their response to my post and thought that they were genuinely trying to make things right, don't be fooled.****

This place literally saved my sons life, we re forever thankful. Our initial journey with Hepatoblastoma began with children s hospital, but with a liver tumor that was unresectable, we transitioned care to Georgetown University s transplant center with their recommendation. Dr. Yazigi and Gabrielle are an extraordinary team whom offer compassionate care. Dr. Yazigi is one of the smartest doctors I ve ever met. The surgeons And anesthesiologists are very knowledgeable and experience d, we were impressed. Our son s liver transplant surgery went without a hitch. We also have to mention our great experience with the nurses and techs during our hospital stay. It s terrifying to have your baby go through cancer and a transplant during a pandemic, but they have helped us get through it feeling comfortable and well taken care of. Gillian, Sereena, Selena, and Kara are fantastic, just to make a few. If I had to do this all over again, I would always choose Georgetown University s transplant center. The only issue I had was with dietary missing my meals but that was fixed and feels unimportant in the grand scheme of things.

Best hospital I've ever been to saved my wife's life and the nursing staff even brought it toys and things for my 6 month old son to help me with him since we where from out of town

As we walked into hospital, the first person we saw was the receptionist sitting at the front desk looking very unkempt, her hair was a mess and she was wrapped up in her coat (although it was chilly). She had no idea what was going on, and never located the patient in the computer I was looking for. After giving her name several times and even spelling it, I decided to look for help elsewhere. Never ran into anyone else in the hall. Had to finally call my brother to get room and building. Mind you my sister in-law had been in hospital for almost a week.

Dr Warren is the best along with his staff so caring and professional

I have only a very few memories of this supposedly "Prestigious" Teaching Hospital.
I was transferred here by Ambulance from Shady Grove Hospital because they were NOT EQUIPPED to handle an Emergency Hip Replacement Surgery to fix my Fractured Hip from a Trip & Fall.
I had the Sad Misfortune of having to be treated on a Weekend Night. These times are heavily Reserved for "Students" & "Would-Be Doctors". Believe Me....I payed for it BIG TIME!!
The last thing I can remember (even with my PHOTOGRAPHIC MEMORY) was having my bed wheeled around a corner in their ER Department. What happened next was Beyond the Unimaginable.
Before they could even begin the Surgery, I had not 1 but 2 Cardiac Arrests!! BYE BYE LIGHTS OUT!!
After awhile I opened my eyes to Tubes, Lines & Wires EVERYWHERE! I had 2 Tubes (Breathing & Eating) going down my Throat so I couldn't talk. I recognized my Mom thru all the Fog & Bright Lights. She said to me, "If you value your Life, you'd better get up outta here NOW! I heard the Students say they wanted to TRY IT AGAIN!!!" I wrote on a piece of paper to PLEASE TRANSFER ME TO THE UNIVERSITY OF MARYLAND MEDICAL CENTER IN BALTIMORE since they knew me better.
Georgetown did not hesitate & ordered for me to be transported there by MedStar Helicopter because of my Dilemma (Recent Open Heart Surgery, Dialysis Patient, Fractured Hip & now 2 Cardiac Arrests).
I did send an Email to thank the "Real" Staff for then taking over & moving the Students & Would-Be's to the side.
That was my 1st time there & hopefully my Last Time!
Thanks for the Fast Transfer & ALL the Rapid Response for my Code Blue's!!!

I was at emergency room for almost 10 hours, they admit me, took me to a temporary room and it was a very dirty unhealthy room.
Complaint to nurse who came and cleaned it.
Very good nurses, doctors but so dirty atmosphere.

When I was diagnosed with ITP which at the time was not common. This hospital examined, researched and found what was wrong. Saved my life. Eternally grateful. I have moved since. But will make the commute.I trust this hospital. Going to contact Med star Georgetown Hospital because "I" trust and believe in them..

My husband had a great ED experience. They were able to help him pretty quickly and the staff were friendly.

hospital of the most attentive and trained ke ai, I recommend you to have confidence and security when there is a family member who enters .. congratulations to all who open a large hospital with all their support. :-) thousand thanks for the support and attention I have given my brother!

18 year old daughter came to the ER with stroke symptoms...waited over 5 hours in the ER and was never seen!

I had a bad experience with a procedure The anatheologist damage my throat with the tub that was put down my throat. I had a throat contusion it took me over a month to heal. I had go to a ENT. No medication was given. I couldn't eat because I couldn't swallow and it was very painful. Doctor's aren't good as I thought.I just came to this facility last year.I have experienced much more unprofessionalism.

Other then the one nurse who took care of my mom during the night, who was a wonderful and kind human being, this hospital is a joke with more then it's fair share of rude people and liars who were inconsiderate to a person's ailment. Even though she was promised that they would make her comfortable with her own room, they wheeled her out of the surgery recovery room and stuck her in a basement in a corner with no clock and a faulty phone. On top of that when we came in it smelled like an autopart store (that smell that gives you an instant headache). At first they treated my mom rudely because they thought she couldn't speak English to which my mom, in perfectly fine English, shut them up. Oh they had also told her two different times for her surgery. My mom called to confirm the hour and they told her 4:30. When she arrived she was greeted with scoldings because her surgery was supposed to be at 3:00. The nurse in the morning treated her like a piece of trash also. Mom told her that she didn't feel well because of how she had been treated and the nurse told her not to ruin her day because she just got there. She didnt see her for a while. Mom eventually was able to get the phone to work and was able to call the operator of the hospital. The nurse immediately came in and rudely asked my mom why she called the operator and that it was going to get her in trouble. Eventually another kind nurse came in and helped my mom to the bathroom, took her vitals, gave her pain medicine and insulin which should have been done by the assigned nurse. The resident doctor who came after my mom asked to see a doctor because no one talked to her sbout how the procedure went or what she had to do at home was apparently angry at the world and also took it out on mom. There was also a mix up with the pharmacy in which my dad had to walk the labyrinth that is Georgetown University Hospital (much like the city it's in) three times because they had messed the prescriptions up. Not great since he has a bad knee. They had given them someone else's prescriptions and apparently the pharmacy can't communicate directly to the hospital staff. Oh did I mention cell phones don't work in this hospital so communicating is a real pain in the ass. The Queen B**** of them all is the secretary for the surgeons. Beware of her. She has all these self help quotes in her cubicle which would indicate that she is a kind and considerate human but she doesn't practice what she preaches. You know there were a few very helpful people like the lady in the waiting room, the two nurses, the janitor, the transporters, and a random OR staff member who noticed I got lost in the hospital but the bad outweigh those good people. No one in pain should be treated the way my mom was so I highly recommend you go to another hospital where people are treated like humans.

After waiting more then 9 hours at another area emergency room without being seen, we left and came here and was seen right away. I have been seen at the emergency room here on multiple occasions and the wait time was minimal. The staff I have come across have been very pleasant and helpful. I have since transferred seeing all of my specialist to this hospital. Even the wait time for seeing new specialist has been less than other area hospitals.

They will give you decent assembly line care for ridiculous fees but forget to fill your prescriptions. Or they will not fill it for some reason and never tell you.

My mother in law is currently staying here after lung surgery. The care she is receiving has inspired me to leave this review. The staff here is excellent and the nurses go above and beyond in their care for her. They are not only kind, but experienced, knowledable and immediately responsive. We ve had experiences with many other hospitals in the area. We also like Washington Adventist and Holy Cross, but I feel like the care here is superior.

If the valets were any slower, you'd have tho come the night before to make an appointment. If the scheduling was any worse, you'd be dead before you could get an appointment. Don't waste your time!!! There are absolutely quality doctors elsewhere!!!!

I always get treated with respect, not like I'm just a number. I highly recommend this hospital. I can't say enough about their doctors and their nurse practitioner's. Their staff and they're off locations are always nice and very respectful. Dr Kleiber and his nurse Kimberly Miller are fantastic and really care about their patients!

I have a great doctor here Dr Miano , so I stick to this group. I am amazed so many find the staff amazing . Good for them . I have found staff inattentive , and incompetent and worst of all : they rarely call you back despite leaving phone messages. They also have this weird portal through messages are sent which I cannot retrieve . Is there no risk in this to patients ?

Wow, i've had a lot of fun being transferred from person to person over the phone, and spending hours of my life on hold. Also, not having access to my child's records despite mailing AND faxing in a request.... as well as having them not work with any other doctor who see's my child... This place is terrible, never had such a hard time dealing with a hospital in my life. 1 star is being generous (only because i had to)

Doctor just told me I'm a red flag because of the medications I'm allergic to.

My son was flown to the picu he ll be a month in 3 days. They have been amazing with him. The moment we arrived the nurses were able to calm him down every-time they attempted (which is not easy with him). They have given me so many breaks and let me sleep while they all feed him, I haven t slept in days before coming here so I m extremely appreciative of all the help. All of the nurses have the motherly touches and have constantly come to make sure I m comfortable and if I need anything while also checking on my son. It hasn t felt like we re just at the hospital, this feels like a luxury, which is awesome to be able to say considering being at the hospital for a newborn is so stressful and the last place anyone wants to be. I would recommend this hospital to everyone with children, they are wonderful, super sweet, friendly, caring and helpful.

I had tos sugery by Margolis a few years back. After surgery my intercostal nerves were damaged. Margolis said the nerves were rewired which was not the case. He just brushed me off after surgery. Whatever you do, don't go to him for surgery.

My father have a surgery in this hospital and they saved the life of my father Thank God this hospital deserves 7 stars

Great hospital and great people. Absolutely five stars for this place!

The nursing and staff of the ER here are absolutely the worst.
They did NOT show signs of care for me as a patient.

Not a since human being had acknowledged me when I needed major assistance.
It took well over 12-18 mins before one of the nurses / staff / officers to notice me and called one of the nurses that was assigned to me to nurse me. (her name I don t remember but she said she had twins.) She was okay, but even the vibe I was getting from her wasn t 5* service. Everyone else is a 0, negative, no stars.

This hospital and its staff are Far from organized, shown no sign of professionalism, loyalty or customer care for patients such as myself. They just care about doing their job whatever that is and charging people ridiculous charges and multiple bills.

Avoid this hospital at all cost and their school.

#American life
Don t Do MedStar.

MedStar Georgetown University needs a serious makeover.

Ahh the frustrations of GU! This old place needs to be totally rebuilt from the ground up. And with it, the staff and IT infrastructure and everything else need a refresher and a new attitude. Even the patients need a better attitude. Let's just hit the refresh button and take it from there.
I want to be greeted at the Pasq center with a hot beverage. I want medium foam and the drink hot but not burnt.
I then want a pleasant waiting room with a meditation room. I want pleasant aromas to waft in. The staff should be attractive and well dressed but not provocatively so. I want Apple pay upon checkout since I don't want to touch anything.
Some "nibbles" would help also, maybe individual bags of Kale Chips or Trail Mix (nuts, crassins, assorted dried fruit). Hand wipes for tidy up.
That's it for now. More suggestions to come.

@Georgetown university hospital a great place for treatments. I highly recommended this hospital .

Friendly knowledgeable nurses and doctors for the emergency room, but very long wait for a potentially deadly animal bite on my hand. From check in to check out 6 hours.

Wait times are unreasonable for an Emergency health service. Once checked in, it took one hour for the nurses to scan the labels of the blood samples. We had to call nurses and personnel at least 4 times to check out. In summary, if you can, avoid this place

This place is absolutely amazing, my son would not be with us today if not for the amazing, nurses, Drs and the Surgeons on the transplant team. I can not thank you all enough.

The medical staff here for the most part are great Dr rns but when it come for the support staff they treat u like trash they talk to u like trash even chaplains here are no good they dont even care the only two good chaplains that did a good a job they where the Catholic priest and the muslim chaplain for good Dr i would say come but for everything else is trash i would not recommend this hospital i hope this review helps

A big, fat 0. I have been calling them to file with my insurance and they keep telling me they have - a lie. Another of their doctors two years ago hurt me so bad during a routine examination that I still have problems carrying out daily activities

I would give negative stars if I could.

First, I have only praises for the medical staff I interacted with - that's important to note, especially if your visit will be fully covered by your insurance.

However, if you will be self paying, STAY AWAY. I went there for a USCIS mandated visit for immigration purposes, and I am really (REALLY) annoyed. The entire visit, between sky high doctor fees and sky higher lab fees, will end up costing around $2000. For about 30 minutes of doctor's time, and 3 lab tests. This is unacceptable.
What's worse is that I was charged for a second doctor's visit I was told would not be charged as it was only administrative when I specifically asked at the first visit.
There was also no warning of the prohibitive cost of the lab tests, even when the lab admissions knew it was self pay. I believe an estimate should at the very least have been provided, considering the final amount is not trivial. In addition, the initial bill as well as the itemized bill I requested do not provide enough information to be able to ascertain which tests were performed and whether these tests correspond to what the doctor ordered. This is not acceptable.
Finally, the administrative staff I interacted was rude and incompetent.

In other words, if you are going to self pay, go self pay elsewhere. It can't be worse.

The staff are great from top to bottom. Schedulers, nurses, doctors, specialists, and everyone else I have interacted with. Very pleasant, knowledgeable and the rarest of qualities in many medical professionals; attentive.
The facility itself is also in decent shape - which I cannot say for other hospitals in DC.

Awful hospital, customer service is 0. And the nurses the worst. Never in my lifetime going there

Just recently had a appointment with a pcp named Varun Sharma (internal medicine) Very knowledgeable, caring, and hilarious. I was looking for a new pcp and I think I have what I was looking for in a doctor. He wants the best for his patients and it shows.

Do not feel safe here. Entire building aand parking garages don't look very up to date and maintained. Very sketchy. Elevators are very old and shakey. They don't follow protocols here. Never going back here again.

Had to drive a friend here for a procedure. The valet service is nice but everyone waiting around for their cars is a patient and many are not in a good place to be waiting. My friend had tubes in her nose and would rather have not been waiting out in public like that.

The staff team is really good, and that would include the entire staff.