Jennifer M

Review of Georgetown Univ. Medical Cente...

I have never been treated so poorly in my life eve...

I have never been treated so poorly in my life even before I stepped in the door. I was called before my son's procedure to "pre-register". It's not pre-registering - its making you pay up front for your procedure which is not legally required by the way. They gave me a choice of paying all or paying 50% then divided into 4 payments. Those were my only two choices and I had to call back by the end of the day. If I didn't choose one of those, the hospital would expect full payment on the pay of my son's procedure. asked what would happen if I didn't pay, they said that they had no idea what would happen once I got to the hospital - implying that my procedure would not take place. This felt like a debt collector call and the hospital had done NOTHING for my son yet.

You don't have to pay up front! After calling back and speaking to the supervisor, she admitted that yes, the procedure would go ahead if I didn't pay, they would bill me, and I could do a payment plan if necessary. They straight up lied to a patient's mother before I even walked in the door.

I have written my Senator and will file a complaint with the Maryland Attorney General. This tactic has to stop.

In general, the hospital is small and dated. I'm not looking forward to going there but the only doctor that will do my son's procedure works out of Georgetown. I would never voluntarily choose this hospital.