Georgetown Univ. Medical Center Reviews

I ve been coming here most of my adult life. This is the best hospital in the DMV area.

I not agree with the decision of the living donor transplant team also i don t like when they said that can pass 3y and they never is going to re evaluate me... so thanks for let me die

If you have to go to the emergency room don t come here, you will wait for 5 hours.

First, we have always had good luck with the pediatrics at Georgetown. However, my young daughter needs a test, and the department no longer takes walk ins (they did two years ago). We were turned away and given a reservation line to call. 3+ weeks wait, but this is urgent. Of course, a MEDSTAR doctor could get us in faster. I know for a fact our doctor is in their system, just not a MEDSTAR employee. Isn't this illegal? If not, it should be.

I had a really bad kneeache and these guys hooked me up

Nothing but good experiences here. I was here for 3 months and it was great !

Went to the ER this morning for a foot injury. There was no wait - everyone we came across was friendly, knowledgeable, and helpful. For ER experiences, this was a very positive one and I was extremely happy and impressed with the care I received.

Medstar Georgetown physical therapy was terrible. It took me two weeks after my surgery to get an appointment. When I arrived the receptionist had never recorded my appointment so I had to wait another week. After my first appointment I couldn t get another evening appointment until two weeks later. When I emailed the therapist directly, he didn t reply for four days. When I finally arrived for my second appt I was 12 minutes late because of traffic, they had to cancel my apt. I was on the phone on hold for 30 minutes before I arrived to tell them I was stuck in traffic and no one at medstar answered. Now I am five weeks after my surgery and I ve only had one session. Every late night I spend trying to manage my pain I curse medstar s name.

I have been seeing physicians at Georgetown for 9 years for a head injury and complications thereof. From primary care to orthopedic care and 2 knee replacements, I have trusted medical professional care to GTUH. I have recently encountered an inexcusable event in Department of Psychiatry. My Dr of 9 years has neglected to reschedule a cancellation I made due to dizziness and fear of falling. I have made 10-15 phone calls. I have left messages at front desk for them to email him, I have left message for department administrator to call me back. To date, I have had no response from anyone. It is totally inexcusable but not out of norm for this renegade doctor. He prides himself in being out of communication with his patients. BAD MEDICINE. Bad Physician. I have now after 6 weeks of this outrage behavior contacted the hospital administrator. They seem not to concerned about these events. I find this inexcusable and extraordinary. One cannot just stop providing service to a patient and offer no finalization or next steps. Review what really happens in such cases.
ET.

I have called 6 times trying to schedule an appointment. I either get hung up on or sent to a voicemailbox where you can't even leave an actual voicemail.

Horrible horrible wait times in the ER. My teenage daughter with severe abdominal pains sat for over 4 hours waiting to see a doctor. They told us it wasn't even a busy night. Totally disrespectful to lots of sick people. I will never ever come back to this uncaring place again.

DO NOT USE PARKING GARAGE/VALET.
It took over 10 minutes to get into the garage and over 40 minutes?! for them to return my car to me once I came out.
No exaggeration after I paid for parking I was sitting there for over 40 minutes while they told me someone was getting my car. I confirmed my ticket number at the 20 and 30 minute mark and still just kept sitting there. I m just confused as to how it could take this long. Seems very disorganized.

Confusing getting around, great valet parking system

The doctors and nurses are the best the food and kitchen staff are Terrible the food reminds me of being locked up in jail it very low quality and the staff is terrible with their attitudes

Recently had the best inpatient care experience here. I never felt dismissed or ignored. Thank you to my nurses, techs, and doctors at C62. Thank you for taking care of me, showing me compassion, and making sure I was comfortable the entire time. People often forget showing a little humanity goes a long way and you did more than that. Thank you for your consistency and service!

The ER is a mess. Dirty and disorganized. Wait times are beyond reasonable. Never going again.

Went to the ER with a referral to be medicated for dehydration was there 4 hours never got an iv or even any water I took my iv needle out myself and left was threatened by a nurse that they would call police if I was stealing the iv that I never received I was just sitting there being told I would get fluids

Horrible hospital as far as the nursing staff and especially the para nursing staff are concerned. Had a right total knee replacement there, a couple of years ago, the para nursing staff did not change the linen, nursing staff kept me sedated so that I could not ask for help with anything, water to wash up brush teeth, nothing. Aroused by a nurses aide rummaging through my drawer, when I woke up she hurried out. Overheard a nurses aide questioning a nurse why she told the doctor I wanted my catheter out - "now we are going to have to take her to the bathroom". Asked for my sheets to be changed and was told by the nurses aid that she would be right back. I never saw her again - the professional nurse made my bed.
Doctors too busy to really take time - never again.
BMA, RN, MSN

Very inefficient and disorganized pulmonology department. To get one sleep test done I had to call 6 times. Then they moved my appointment and 3 different people called me to get the same information.

And for the results, You can t get anyone on the phone. It s all automated. When I tried every option in the prompts I finally got someone and tried to explain how many times I had called to get my results.

And her response: the nurse is never at her desk, she will call you back when she can . I tried to explain that I see patients myself and can t always be on my phone, is there any other way to try to reach someone, so I don t interrupt another patients appointment by taking a call. Her response was well if that s how you want to look at it and then transferred me back to an automated line.

Pleasant experience with nurses and doctor during my procedure but the administrative process is terrible and confusing. In leaving my surgery, I was told someone would call me the next day to schedule my post op for the following week. I did not receive a call. I finally called a couple days later and was told my doctor wasn't available for a post op until nearly two weeks after my procedure. These leaves me concerned for my healing process since the doctor made it seem like I needed to be seen within a week. The administrative assistant did not respond to my concerns.

Upon leaving my procedure, the nurse gave me post op instructions with a number to call if I ran into issues. I had a minor complication, so I called the number and no one answered. The voicemail box was not set up so I'm not even sure the number went to the hospital. I left a VM and still haven't heard back four days later. I ended going back to the hospital and the admin at the front desk said that wasn't even the right number.

Luckily my procedure was minor and non-life threatening. I would not go here for any major surgeries until they improve their communication system with patients. The hospital needs to streamline the communication process as it seems the message between the doctors, nurses, and admin staff isn't always the same.

My son is a liver transplant individual. He began having jaundice he went to the hospital in our hometown. They are not aloud to help him, so they hospital contacted georgetown to pick him up. Took five days before they could send a ambulance to pick him up. The doctor and the nurses called two and three times a day to get him help. When you dont answer another hospital call is no excuse. I dont drive so I called and left several messages with the nurse and my son to call me to find out his condition. He was there a week not one call. I finally paid someone to take me to dc. Having no beds and not responding to anyone request make no since. In 2011 you were a wonderful hospital, always keeping family members aware and taking great care of the patients. T if any of the hospitals in my state could care for him,. Iwould not send him here.

Building is so messed up without any proper signs or labels! Plus the you will find the help desk inside a private rooms who are very rude when you ask them for help! Because of the building construction, i missed my appointment for 5 minutes and they said i have to reschedule it! I would recommend get another doctor but dont even try this building and doctos working here! Its trash service! Also it would take atleast 15 min to get cabs from this place! Big thumbsdown!

They took over Tenleytown pediatrics and the customer service has become a complete disaster as a result. We have been trying to get immunization records for my son for two weeks, wasting several hours on the phone, leaving numerous voicemails which are supposed to receive a response within 24 hours but are in fact always ignored.

INTERNAL MEDICINE:
Dr. Mary Czech is the WORST socalled doctor that has ever been in Internal Medicine. She's clueless, terrible lack of communication, inconsistent, pick and choose what she wants to hear...

When she does not hear what she wants to hear from the patient, she resorts to SLAMMING doors as if she's 5 years old.

She will definitely waste your time to pleasure her convenience.

Best wound care and orthopedic surgery in DC region

I really wanted a health network like the United States here in Brazil

I was at Georgetown accompanying my sister-in-law today I was so impressed by everyone that I had an opportunity to speak to the gentleman parking my car when I made a wrong turn instructions to get in the right direction folks in the hallway were incredibly helpful and noticed when we needed helpful care The Physician Doctor Kim was so clear in his explanation I am so impressed with Georgetown Hospital

Waiting time, when you have an appointment is absolute unreasonable. Having 5 min flu shot appointment and then waiting for it longer then 45 min., instead of being in and out (why making an appointment in this case anyway) is not acceptable.

I had back surgery on 8/28/20 and from check in to check out my experience was fantastic! I want to thank everyone in Care Unit 6 Main. Kudos go out to the nurses, techs, maintenance and food distribution staff. I want to say thank you so much for your kindness and smiling eyes, it lifted my spirits more than you know. Since I was a participant in the bloodless surgery program, as one of Jehovah s Witnesses, I felt that everyone was dedicated to meeting not only my needs but the specifications of the program. A special thanks goes out to Dr. Fred Mo, my surgeon, who has proved he s an expert in his field. After only 5 weeks, my recovery is going so smoothly that most are amazed at my progress. Dr. Mo and the staff at Georgetown MedStar University Hospital provided me with the highest quality care. Thank you!!

Parking is completely ridiculous. 75$ a day just to visit someone or God forbid you have to drive yourself to the emergency room. You better bring your atm card. It's even worse for the employees

Extremely experienced staff, they identified my infection that no other doctor could identify and I saw a lot. Their seems to be very many different specialties that are at the hospital and treat you to get many different 2nd opinions. I think my very very complex infection was handled to the best of modern medical care.

I should have gave them a 5 star but some of the staff were kinda scary saying things like I don't want to sugar coat this......I think the staff is very aware of a legal problem/lawsuits in this country and cannot tell the truth but the nurses seem to tell you the truth and cheer you up and state what the doctors cannot state because of legal problems. Nothing bad happened but I guess if there was an amputation it would have been worse if they didn't try to warn me. I don't know I just have mixed feelings but I know our system has problems that the doctors just cannot handle.

Cons:
-Slow service but then again its probably fast compared to other hospitals but I just don't know. If you need a surgery on the weekend they will only do it Mon-Fri which is probably reasonable but its scary when you need it ASAP.

-Some of the inpatient rooms needs to be updated and looks bad on the eyes but at least the TV is modern and is very large and loud. I got a room to myself that even my wife was able to stay in with the bed large enough for both of us. I thought the room was fine my parents were a little disappointed so results may vary.

While I didn't actually go to Georgetown Medstar I'm writing the review based on an experience with one of Georgetown's residents who was doing part of his rotation at the hospital I was being treated at. He was so deficient in skills that it makes me wonder about the training residents in this facility receive. His behavior was shocking and based on it I would never go to a doctor who did his/her training at Georgetown. You really need to do a better job in training your residents to respect patient privacy. That shouldn't be a skill that is ignored.

I've called several times over the past several weeks to make an appointment with an oncologist. They say they'll call me back with an appointment and never do. I am a cancer survivor, so this is obviously very important. But not to them apparently.

*EDIT* This has been resolved, rating changed.

Medstar Georgetown is a first class place.I had extensive experience with the Foot&Ankle Center, the Wound Center and Infectious Disease Center . From the support team all the way up to Dr Cooper , Dr.Attinger, Dr Davis and resident doctors these people really care about your medical well being.! I was in the hospital for 18 days and the nurses on the 6th floor --Dasia, Caroline.Lani, Alisha, Leisal, Marley, Jeff and others really made me feel like I was a member of their family. The front line nurses at Medstar Georgetown are the best! Thank you Medstar Georgetown! ----------- Paul Sullivan

Impossible to get in contact with. Never a direct number, you always have to go through an operator with long hold times. Very frustrating and discouraging.

I continually have a terrible experience at Medstar Georgetown.

The medical staff are very knowledgeable, compassionate and caring. I've been a patient at Georgetown Hospital for five years, I have many medical issues and I'm very pleased with the care I receive from each specialist. I'd also like to add that the Patient's Advocacy staff is excellent in addressing the concerns of the patient.

The folks here are awesome! Very professional yet friendly! I trust this hospital.

On the test results, performed by the pathology labs, always seek second opinion. In my daughter case, the lab results from John Hopkins Hospital were 180 degrees different to the initial, Georgetown Hospital's, labs results, performed on the same samples.

Do not go here. Terrible terrible terrible service. It s a waste of time to bring a hurt or a sick person because they have you sitting around for hours.

I never thought I would be writing something like this. I went to the ER last month and required a same-day procedure. I have an allergy to penicillin. I told no fewer than 3 people that I am allergic to penicillin when asked. My allergy is also on my medical chart, which should have been available to ER staff because my primary care doctor is with GUH. After the procedure, I went to the pharmacy to pick up the antibiotics I was prescribed. I WAS PRESCRIBED PENICILLIN. If I hadn't Googled the antibiotic and realized it was a type of penicillin before ingesting it, who knows if I would be here writing this review.

After realizing that this catastrophic error was made, I called multiple times over the next few days to figure out why this happened and what medication I actually needed to be taking. I was promised that the surgeon or someone from the ER would call me back (which never happened) after each call. There was no follow-up regarding this issue or my next steps for treatment following the procedure.

Unacceptable. This is the type of incompetence that kills patients.

I was supposed to schedule a second procedure with GUH's surgery center after my ER visit, but I ended up selecting a surgeon out of the Georgetown network because of this situation and the lack of follow-up.

A good lesson for all patients: ALWAYS DOUBLE-CHECK WHAT YOU ARE PRESCRIBED! Health care providers can make mistakes.

Terrible place. Don't get distracted by the nice facilities and nice staff. Nice orginiated from the latin word nescius, meaning not to know. They had an incompetent intern deliver my son and she almost killed him. The senior doctor had to shove the intern out of the way, pull my son out and a more doctors had to rush into the room for emergencies procedures. My son had to be sent to the NICU after birth. All could have been avoided if a more experienced doctor was delivering and monitoring the cord wrapping around my sons body. Please go elsewhere.

Called to schedule a physical as a new patient and was told that medstar does not provide physicals on the first visit for new patients. First they meet to go over your medical history. I can't believe they are telling people this with a straight face -- talk about exploiting the healthcare system -- what a racket! What is more basic than providing a physical? Not wasting my time here, they obviously are not putting patients first. So hard to find a decent doctor in Nova/DC -- they know their clients are willing to pay and put up with their schemes!

I had cosmetic surgery here and let me tell you, everyone was Extremely nice. From the lady who checked me in, the lady after her to everyone. I wish I remembered their names but I literally felt like they cared And that s what I wanted.

Great doctors who cant communicate amongst themselves. Poor infrastructure with one of the worst parking systems which is a result of growing the facility at the expense of the patients.

Phone calls not returned. Parking situation a mess! Took forever to get test results. Doctor was great, but i Going back to my Virginia doctor for more tests. Your customer service stinks!

I have asthma which means I am a frequent visitor to ERS in DC when I have an attack my meds don't resolve at home. I have also been an inpatient here and I will never go to any other hospital if I can help it. The physicians and staff take wonderful care of me and really listen to what is going on with me. They never rush and always provide me with quality care. I feel comfort knowing that Georgetown is there for me no matter what.

I have heard the rest of the hospital is better, but the emergency room is the worst one I've been to in the United States. The facility is filthy and cramped and seriously outdated. When we were there in the wee hours of the morning, the staff were unbelievably rude. My girlfriend had a short but deep and painful cut on her elbow. After mocking her saying things like "it's just a scratch" and wasting 3 hours of our time, they sent us home with a $200 band-aid that fell off halfway home. The cut on her arm formed a large, raised scar. Avoid.

You kindly responded and I thank you for that. If You are not a robot please email me.

You are a robot. Such a sad sad place.

Students beware! This review is about the Emergency Room and associated front desk. I was looking for the student health center because I wasn't feeling well. The area had a lot of construction and was difficult to navigate, and I entered the hospital by accident (wasn't sure if it was in there or not). When I asked if this was the student health center and showed them my Georgetown student ID, they charged ahead with paperwork and admitted me in the emergency room. It wasn't clear to me at all that I had made any mistake. I waited an hour to have someone spend all of 1 minute with me telling me to sleep it off. Now I have a $150 emergency room visit charge because no one had the basic human decency to tell me to walk across the street to the building with the student clinic where I would have incurred no charge. I called customer service and they placed 100% of the blame on me for entering the hospital and refused to evaluate the situation. Their attitude was terrible -- all about getting the money and not about customer satisfaction at all. I told my classmates about it and found I'm not the first to have been taken for a ride by the hospital. Completely unethical...

A lot of construction is being done. Plan ahead for the long parking lines as well.

Visiting my nephew, living proof that GOD makes mericles!

Just a follow up on my earlier review (see below) - medstar s comment looks like they re reaching out to fix the issues but in reality I followed the link they posted and haven t heard since.

I went GT hospital around 3:15 pm I laid in the hallways until 11:30 pm the Dr was very slow to my attention. I went there for very severe pain in my side, they ran 1 test and it was a vaginal exam .they gave me a couple of pain medications and sent me on my way ,I am on my way back to hospital, still in so much pain but it want be that hospital, all I saw was young inexperienced nurse walking around talking,it was the worse, so dont let a name of a hospital fool you, it fooled me,they were the worse

My mother-in-law was taken to MedStar Georgetown yesterday for sudden pain and complaints of abdominal pain. She lives with us but was visiting her other children grandchildren and great grandchildren when this occurred the day before her return. Even though she is 93, she handles all of her own affairs and she is more physically fit than I am at 51! At the ER we received confusing information by way of her daughters. The medical staff after too many failed attempts with her screaming in pain, placed a catheter in her bladder and determined from the contents that she needed fluids. As was relayed to us. She was later admitted to the ICU for fluid overload and difficulty in breathing. Which brings us to today. The doctors on rounds mentioned that her cardiac enzymes had been elevated and that she would need a catheterization. Her daughters waited for their return for detail, discussion, explanation. There was no return. They inquired of the nurses station and were told that the doctors were gone for the day.
We attempted to reach a doctor on call without a return call.
After 2 hours, we contacted the hospital to page the administrator on call. After 2 hours, a go between called us to gather and relay our information. We are still awaiting an answer to whether or not she needs a cardiac catheterization, which usually in this country is a high priority. With most hospitals promising door to cath lab within 90 minutes or less. I m a physician as is my husband. We both had our training of course in teaching hospitals. But you must be able to trust that you or your loved one will be seen as an individual worthy of compassion

Unfortunately, my patient is already in the ER as we speak. I sent her to the ED for a fever of 103.1 and the worst headache of her life . She got vitals taken and 3hrs later (temp now 104F) no one had attended to her. I reached out in frustration and was told by a rude nurse and attending physician that I was being demanding and that the patient was being monitored and was triaged based on Acuity. This was false because you do not leave a patient with a fever that high and the worst headache of her life for hours. Was hoping the Attending would hear the urgency in my voice but she instead took it as a demand and said I was yelling, which really wasn t the case. So far I ve read horrible reviews about the ED and I must say they are living up to their name. Too bad I can t give this hospital a ZERO!

They literally lied about not seeing a patient they drew blood from 8 TUBES. Black people beware of the atrocity of this "Health care" facility. Thats ridiculous that they even have their patients waiting in the waiting room for 8 hours plus. & this is supposed to be one of the "Best" hospitals in dc. What a joke! take your insurance somewhere else

I was having a seizure and they knew exactly what to do and they came back and explain to my boyfriend in a matter that he understand

I was treated at GTU hospital for 3 weeks for a serious respiratory condition. Nurses were caring and helpful. Howerer, there was a surprising indifference in the attitude of GTU doctors. Their visits were rare, brief and formal. Important medical decisions and procedures were delayed for many days. Treatment by Dr. DeKlotz led to hypoxia and made me completely miserable. After leaving GTU I had to go to a different doctor in order to restore my breathing.

Scheduling an appointment is probably the hardest thing I have done since college. The prerecorded operator will automatically send you to a voicemail block that is full.

After 3 failed attempts and no one to follow-up I decided to go to Inova had an appointment within 3 minutes of calling. Not to mention all the needed information was readily available

Took daughter in with major rash and oozing blisters on 06/28/2018. Nurse Practioner treated her for blisters even after I asked if she didn't think it was a Staph infection or something more major considering my daughter stated she had no idea how the rashes occurred. They looked horrible! She discharged her with a RX topical to treat blisters. Next day my husband and I weren't convinced that it was just blisters. We took her to a different clinic and second opinion turned out to be a horrible skin infection.

Generally, the staff are kind and willing to help - many will stop you in the hallways to offer directions if you look lost.
The doctors and their work are great.
Sadly, just about everything else is lacking. Frequently, patients wait in recovery rooms all day and sometimes do not end up getting an actual room. The age of the buildings and lack of efficiency or drive to make the patient experience good is what hurts. If you ever have the option of where to have surgery, you will almost definitely be more comfortable somewhere else.

The ER doctors relied on out-of-date files in their system instead of talking to me and asking questions. The attending doctor was talking with me when she was paged, so she left and said she'd be right back. Didn't come, but I do understand that they're very busy, so that was OK at the time. Still, her junior doctor simply assumed, without asking, that she and I had talked about everything, so he never had a conversation with me at all and at one point I was alone on the gurney in a closed cubicle for about 2 hours. When I finally saw the attending doctor again, she'd been consulting those out-of-date files and I had to correct her on my medical history AND my current primary care provider. The junior doctor said he could bring me sandwiches, but I had to tell him (since again he didn't ask) that I'm on a very restricted diet. The nurse, Ashley, in contrast to the doctors, was terrific, and I got most of the hard information from her about what was going on. The discharge nurse still had incorrect information about my primary care provider, and the hospital number she gave me to call to have their lab report sent to my current doctor was also wrong. She also didn't tell me that the request had to come from my doctor, not from me (even though they're my records). I would suggest to these ER doctors that if you have a patient who is alert and mentally competent, you shouldn't ignore him and use only old and outdated files just because they're in your system. When I finally got home again, I took 2 Tylenol: my symptoms disappeared and didn't come back. I'm now consulting with my primary care provider, which is what I should have done instead of going to the Georgetown ER. Lesson learned.

Horrible, no good Med Star, more like med dump, corporate greed means they are always short in nurses and aides, filthy rooms, broken equipment, morons pretending to be doctors, the doctors will tell you to your face, but mostly behind your back, (but within ear shot, do you can hear), how your pain is what they perceive, and you will not get a narcotic, because, they "feel responsible for you not to become a narcotic junkie"; yes, sure doc tell me how I FEEL, better yet TELL ME EHAT MY REAL PAIN LEVEL IS WITH YOUR PSYCHIC POWERS, cause I MUST BE LYING!!!, Corporate greed equals super L-O-N-G waiting times just to be received, even longer once you get a room, long wait to be discharged, idiots in administration, complaining to managers gets you dismissed as a nuisance. Do not waste you time or money, go to north VA, or south MD, avoid DC, Georgetown especially, at all costs!

I'm having a terrible experience trying to enroll their online portal so I can pay my bills and see my lab results. This hospital has serious administrative issues, nobody is able to solve such a simple request. They keep giving me numbers to call and it feels like a non-ending loop.

Peri-anesthesia, pre-op, and post-op staff were excellent. Dr. Postma, Orthopaedic Surgeon, and his residents staff are top-notch. Good bedside manner and willing to engage in detail discussion about the surgical procedure and after.

Hospital only gets a four because I was admitted for overnight and never got a room. I was brought to a Post Anesthesia Care ward with 15 - 20 curtained bays. It was uncomfortably humid and warm when they delivered me to the ward around 8:00PM. First time I've ever been in a hospital and didn't need a blanket (as patient) or sweater (as visitor) in the patient area. My bay was near the central station so I heard every bell and phone ring, and (at least) one side of most of those conversations.

Nurses, aids, and staff on the unit, also earned the highest marks for care giving, though.

Pictures are "Night Mode in a PACU ward"

One of the worse hospital I ever experienced. I arrived in this hospital in pain, a level 10. The documents you are ask to are designed to save the hospital only, not you. Your rights will be violated in more ways than one.

My doctor decided to share my personal medical information without my permission. My doctor was you were sleeping and I didn't want to wake me. This hospital will make you feel unimportant. What was shared I didn't get a chance to answer or sign a constant for. This hospital will set you up and share you medical history maybe with your employer.
This was posted with enough time for someone from this hospital to act fairly. The hospital and it's staff treated this like it was nothing. I strongly urge you to go to another hospital for care.
Thank you
Emanuel Grantham

Staff was kind. But valet was rude. Not a good start to my experience.

Medical staff are fine but if you don t want debt collectors knocking on your door don t go here!! I paid everything they told me that was owed up front and get a month later get a letter in the mail saying I owe money - this has now happened twice! An absolutely disgusting practice. I was never told by med star that I had any money owing and in fact checked repeatedly! I am appalled that they would do this to students of their own Georgetown facilities.

I have been coming to Department of Obstetrics and Gynecology for over 30 years. Both my children were born at Georgetown Hospital which was an amazing experience. However, over the last 5-10 years, there has been a significant degradation in services provided by the nurses and supporting staff at the Department. I have to call 3-4 times to get anyone to respond to my simple requests for prescription refills which were supposed to be done when I came in for a check up and for simple referrals and authorizations to get follow on services. Staff completely ignore messages and phone calls. I've even called and been hung up on several times by staff who appear to not want to be bothered by patients. I will be looking to go elsewhere which is a shame since I have been a patient here for over 30 years. Apparently that doesn't seem to matter to anyone. Loyalty gets you nowhere at Georgetown Hospital.

Worked here and was a patient here for 2 years. Apparently somewhere along the lines I got a bill for $400 for some service that I NEVER received a bill for. Well Georgetown decided that they would sue me and take me to court over $400. I'm extra confused because I still don't know what it was for and never received any bill from them. I didn't realize Georgetown and Medstar were so hard up that they needed to sue me that amount of money... This is why I will continue to go to Washington Hospital Center for services. Georgetown has a culture of perfection when really they are messy and try to bury their mistakes and flaws.

TERRIBLE EXPERIENCE!!!! I'LL NEVER BE A PATIENT AT GEORGETOWN HOSPITAL AGAIN...NOR WILL I RECOMMEND THIS HOSPITAL. 0 STARS... Except this system won't allow it....DR'S UNFRIENDLY..WAITING 20-30 mins for help...I ALMOST FELL !! Left alone to care for myself....nurses mean at times...OR nurse Bryan RN has an attitude...MAKES COMMENTS ABOUT YOU ...AND YOU'RE ABLE TO HEAR IT...HE ASK QUESTIONS WHILE THE DR ASKING QUESTIONS AS WELL...WALKS OFF LEAVES YOU ....FIRST IMPRESSION...I SHOULD'VE KNOWN...WHAT I WAS IN STORE FOR...ELIJAH WASHINGTON WORKS IN THE SURGERY CENTER....NOW THIS YOUNG MAN (OUTSTANDING.) . ATTENTION CEO OF GEORGETOWN PLEASE ALLOW THIS YOUNG MAN TOO TRAIN STAFF ON CUSTOMER SERVICE....I MET A NICE NURSE IN THE PACU...ALTHOUGH SHE FLOATED FROM ANOTHER UNIT...THEN ANOTHER ON THE FOURTH FLOOR CCC NANCY RN unfortunately she works night shift.... (OUTSTANDING)...THE OTHERS I TRY NOT TO REMEMBER....THE BAD APPLES OUT WEIGH THE GOOD ONES...AND THIS IS THE PROBLEM...I NEVER WANT ANOTHER PATIENT TO EXPERIENCE HORRIBLE CARE EVER!!! SPEAK UP BECAUSE THERE ARE SOME THAT CANNOT... BE THEIR VOICE...GEORGETOWN CEO NEEDS TO STEP DOWN IF HE FEELS...ONE STAR RATING ITS ACCEPTABLE.. I LEFT THIS HOSPITAL IN TEARS...

It is so hard to figure out where to go...but everyone is so friendly and people literally help you by taking you to your designated location even when they are in the middle of their own work. I really liked this hospital.

My wife spent 15 days total on a medicine floor, then ICU and back to a medicine floor. Every employee and medical professional we encountered exceeded their motto of "cura personalis" (care of the whole person). I have a good amount of experience working in hospitals and studying leadership and management styles. In my adult working career I have not met such a dedicated and committed staff of people.The only bad part of this facility is having to leave those that have almost become "family"!

Horrible experience. They transferred my mother in law without notifying any family member aka her son (her next of kin). We mistakenly thought she was still at the hospital for 4 days where in fact she was at another facility that was not appropriate and took two weeks to get her out of that horrible situation. A simple phone call to family would have prevented all of this. Poor communication and would not send a family member back to this facility

The staff at this location are really great! The hospital offers a wide range of integrated services which is helpful because you don t have to be sent off site for lab work, a specialist, etc., should you need it. Finding a doctor can be super hard in a city without going an absurd distance, so this is about as central as it gets for a reliable one!

The ER department at Georgetown doesn't even deserve a ONE star, nor does the doctor who treated me. The service was horrible, the staff and doctors were uncaring and oblivious, and the environment was disgusting and dirty. I went for severe pelvic pain due to an injury (I weight lift a lot and did squat exercises w/ heavy dumbbells). After hours of waiting in the lobby to be seen, the doctor who saw me, Dr. BRENDAN R. FURLONG, absolutely REFUSED to adequately treat the agonizing pain I was in. The nurse asked my pain level on a scale 1-10. I said 10. He ordered a tablet of MOTRIN for me which took 2+ hours for the nurse to bring. Of course it did nothing for the sharp shooting pain, so I had to beg for medication through an IV or a needle. He said he wasn't comfortable with doing that. Why on earth is he working in the ER department, then?! He gave me a single tablet of Vicodin which helped temporarily, but he wasn't interested in investigating the source of the pain. All I was given was an ultrasound which came back normal. Dr. Furlong at least ruled out life-threatening conditions (which I knew I didn't have), but his inpatient treatment was absolutely unacceptable. I arrived and left with the same amount of severe pain, and could barely drive home. If you go here for severe pain and get Dr. Brendan Furlong, ASK FOR A DIFFERENT DOCTOR, because he's a waste of time and WILL NOT TREAT IT. Before I was discharged he gave the worst medical advice to me and said I could be as active as I want, and didn't need bed rest. To this day it turns out I have a tear in my hip, radiating pain to the groin. if I had listened to Dr. Furlong's advice, I'd guess the tear would've been even worse. Thankfully I knew better.
I don't usually leave reviews on hospitals, but this experience was a nightmare on all levels. Long wait, poor staff, passive and careless doctors, no privacy, dirty environment, and poor treatment. Overall, expect a series of disappointments if you go to this hospital. To this day i still have the same amount of pain which was neglected by Georgetown's Emergency Room. Seeing a pain specialist soon.

A big THANK YOU to Kim McCormick (MRI Dept.) for her patience and understanding with scheduling an MRI I need to have done. She was quick at resolving the issue for me an did a a great good job at comforting my nerves by acknowledging my concerns and providing comfort...I really appreciate it! Thanks to Britney as well!

Medstar has good service nice people and good doctor s