Jessica Elia Review of Fort Mill Ford - Sonic Automot...
My car has not been serviced anywhere else and I'v...
My car has not been serviced anywhere else and I've had it 5 1/2 years. However, the last two experiences with service have not been the best.
First, I dropped it off for "The Works." When I picked it up, there was a dent in the side. They did offer to fix it and they did. However, there is some bubbling in the paint on the door handle. Not a huge deal, but not perfect.
Secondly, I took the car in for "The Works" on Saturday. Picked the car up at about 4:00 and drove it home. Woke up the next day and the service engine light is on. I contacted them and they stated maybe something wasn't reset correctly, come on it. I get there and I am told this is a service engine light. We need to run a diagnostic and the price is $137. I stated that I would not pay this because they were the last people with the car.
I left and went to O'Reilly where they ran a diagnostic free of charge. They found it is a coolant valve. Now, maybe this is all a coincidence but when I contacted the dealership, they want me to pay a diagnostic fee, part and labor fee. The car has been fine and after it was in their care, now they want me to spend a few hundred dollars.
Maybe it is all a fluke but I'm thinking maybe I need to get it serviced elsewhere from now on.
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